Recepción

Opiniones sobre SureStay Plus by Best Western Mesa Superstition Springs

2.5 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 538 de 1086 opiniones" "
Evaluación: 8 - Bueno. 321 de 1086 opiniones" "
Evaluación: 6 - Aceptable. 106 de 1086 opiniones" "
Evaluación: 4 - Mediocre. 67 de 1086 opiniones" "
Evaluación: 2 - Terrible. 54 de 1086 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

HECTOR

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relation Management el 23 abr. 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excelente

Marco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 26 dic. 2023
Hi Marco,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

8/10 Bueno

Jorge Arturo

Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management el 14 dic. 2023
Hi Jorge,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Antonio

No le gustó: Limpieza, personal y atención
La persona que estaba atras del escritorio no me quiso ayudar casi pierdo mi estadia por su culpa.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management el 29 nov. 2023
Hi Antonio,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will investigate the matter thoroughly to address the issue with the staff member involved. Providing exceptional service is a top priority for us, and we are committed to ensuring that situations like this do not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Yolsnda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management el 31 oct. 2023
Hi Yolsnda,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excelente

Yolsnda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy tranquila, y buena ubicación muy amable el personal y y limpio.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management el 16 oct. 2023
Hi Yolsnda,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you found the location convenient, the staff friendly, and the overall environment clean and quiet. Providing a welcoming and peaceful atmosphere for our guests is our top priority, and your positive comments are greatly appreciated. Thank you for choosing our hotel, and we look forward to hosting you again in the future.

10/10 Excelente

Yolsnda

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Yolsnda,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Aceptable

david

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
El servicio y atención que brindó el que me recibió fue nefasto , muy mala actitud (enojado) y se equivocó de cuarto nos dio otro que ya estaba ocupado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relation Management el 25 sept. 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. The attitude and behavior displayed by our staff member is completely unacceptable, and we will address this matter promptly with the individual in question to ensure that such incidents do not happen again. Providing courteous and professional service is a fundamental expectation of our team. We will also conduct a thorough review of our check-in procedures and staff training to prevent such errors in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Yolsnda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and the customer service is amazing thank you
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relation Management el 30 ago. 2023
Hi Yolsnda,Thank you for taking the time to share your positive feedback with us. We're absolutely thrilled to hear that you had a very clean and enjoyable experience during your stay with us. Moreover, your kind words about our customer service mean a lot to us. Our team is dedicated to providing exceptional service, and it's rewarding to know that their efforts made a positive impact on your stay. Thank you for choosing our establishment, and we look forward to welcoming you back.

10/10 Excelente

Anette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Hello Anette,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Bueno

Nidia

Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relation Management el 1 ago. 2023
Hi Nidia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excelente

milton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relation Management el 5 jul. 2023
Hi Milton,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excelente

Zorayda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 25 jun. 2023
Hello Zorayda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excelente

Yolsnda

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Súper limpio
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relation Management el 11 may. 2023
Hi Yolanda,We take pride in maintaining a high level of cleanliness and hygiene standards, and we are glad to know that it has not gone unnoticed. Our team is dedicated to providing our guests with a comfortable and enjoyable stay, and we understand that a clean and well-maintained environment is essential to achieving this goal. Thank you for choosing to stay with us, and we look forward to providing you with another exceptional experience in the future.

8/10 Bueno

Josué

Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relation Management el 8 mar. 2023
Hi Josué,We appreciate your stay and rating. We are pleased to know you had a wonderful stay and we hope that we can have you here with us again whenever you are in the area.

10/10 Excelente

norma leticia bernal

Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relation Management el 8 mar. 2023
Hi norma leticia bernal,Thank you for the 5-star rating! We're thrilled to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excelente

C. Samahara

Se hospedó 2 noches en enero de 2023
Respuesta de Guest Relation Management el 18 ene. 2023
Hi C. Samahara,We are absolutely thrilled to receive such an exceptional rating! We are delighted to hear you enjoyed your stay with us, and we look forward to seeing you again soon!

8/10 Bueno

shari

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not to far from hospital
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very comfortable and conveniently close to family
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

8/10 Bueno

Shelly

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is great. Room is very comfortable.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.

10/10 Excelente

Christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Bueno

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location for my trip
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 28 abr. 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 28 abr. 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.

10/10 Excelente

Vicki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 28 abr. 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.

8/10 Bueno

Lakia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to find, easy Check in and a decent room.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.

6/10 Aceptable

Mike

Viajó con su familia
Room was not very well cleaned
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.

8/10 Bueno

Cecilia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.

8/10 Bueno

Joshua

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

Brad

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relation Management el 19 abr. 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.

4/10 Mediocre

Darren

Le gustó: Limpieza
No le gustó: Personal y atención
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 19 abr. 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Bueno

shari

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a very strong smell. To much perfume. Burned my eyes.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.

8/10 Bueno

Tha

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 17 abr. 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excelente

Leslie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was just fine for my needs.
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relation Management el 16 abr. 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excelente

Alexander

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

8/10 Bueno

Johnny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Kennadee

No le gustó: Estado de la propiedad e instalaciones
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bueno

Breanna

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
Se hospedó 5 noches en marzo de 2024
Respuesta de Manager el 7 abr. 2024
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Aceptable

Jason

Le gustó: Limpieza, personal y atención, servicios
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 4 abr. 2024
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

2/10 Terrible

Mark

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relation Management el 2 abr. 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Rose-Ann

Viajó con su familia
Le gustó: Limpieza, personal y atención
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management el 2 abr. 2024
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 Excelente

Sam

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The lady at the desk was very polite and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean room and comfortable beds at a great rate!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management el 29 mar. 2024
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Crystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place close airport, and mall
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management el 26 mar. 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Aceptable

Leysa

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relation Management el 26 mar. 2024
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future

4/10 Mediocre

Angelica

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.

8/10 Bueno

M.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
TV remote didnt work. We were only able to get one channel. Sink slow to drain. Old building and doing the best they can to keep it up. Pool nice. Breakfast included and decent. Staff nice. Good location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello M.,Thank you for sharing your feedback with us. We appreciate your kind words about our pool, breakfast, staff, and location. We are glad you had a pleasant stay despite the remote issue and slow drain - we are constantly working to improve our facilities. We hope to welcome you back in the future.