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Opiniones sobre SureStay Hotel by Best Western Phoenix Airport

2.5 out of 5
SureStay Hotel by Best Western Phoenix Airport
3037 E Van Buren St, Phoenix, AZ

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 584 de 1943 opiniones" "
Evaluación: 8 - Bueno. 542 de 1943 opiniones" "
Evaluación: 6 - Aceptable. 300 de 1943 opiniones" "
Evaluación: 4 - Mediocre. 190 de 1943 opiniones" "
Evaluación: 2 - Terrible. 327 de 1943 opiniones" "

7,6/10

Limpieza

7,4/10

Personal y atención

7,0/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Martha

No le gustó: Limpieza, estado de la propiedad e instalaciones
Las habitaciones muy sucias no se pudo usar los baños insalubre falta de responsabilidad de parte de mantenimiento lleno de pelos baño y camas
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Martha, We apologize for the cleanliness issues you encountered during your stay. Our housekeeping team usually maintains high standards of cleanliness. Your feedback has been noted to ensure improvements are made. We encourage guests to reach out to management directly with any concerns for swift resolution.

10/10 Excelente

Rebeca

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
esta practico para quedarse un dia de esperar un vuelo porque esta muy cerca del aeropuerto
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 19 abr. 2024
Dear Rebeca, What a fantastic review! We're thrilled to hear that you found our hotel to be the perfect pitstop before catching your flight. Being close to the airport is definitely a plus for those looking for convenience, and we're delighted that our location met your needs seamlessly. We hope to welcome you back for another stay whenever your travels bring you our way again!

8/10 Bueno

Violeta

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Clean but I did not like the smell left over in the room and breakfast area. Maybe a change of cleaning products is needed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 21 mar. 2024
Dear Violeta,We appreciate you taking the time to share your experience with us. Your feedback is invaluable as we strive to create the most comfortable and welcoming environment for our guests. We apologize for any inconvenience caused by the lingering smell in your room and the breakfast area. Rest assured, we are already looking into alternative cleaning products to ensure a more pleasant and refreshing atmosphere throughout the hotel. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Bueno

francisco

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buenas condiciones en general, el desayuno puede mejorar
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 19 mar. 2024
Hi Francisco!Thanks for sharing your thoughts! We're happy to hear that you were pleased with the general state of our hotel. We want you to be satisfied, and we're always looking for ways to make our guests' experiences better. Thanks for your idea about food. Rest assured that we're already thinking of ways to make a better morning meal experience for our guests. That would be great if you could come back soon for an even better stay!

8/10 Bueno

Carlos

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Les falta mas menu al desayuno
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 11 mar. 2024
Dear Carlos,We're truly grateful for your feedback and glad you chose to stay with us. I completely understand how important a satisfying breakfast is to start your day right. We'll definitely take your suggestion about expanding our breakfast menu into serious consideration. Our goal is to ensure every guest feels well taken care of during their stay, and your input helps us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon with an even more diverse breakfast selection that meets your expectations.

10/10 Excelente

Carla

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gustó todo
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 20 feb. 2024
Hi Carla!Thank you for taking the time to respond to our online survey. It means a lot to us that youresponded with such high ratings!It is so wonderful to hear that we have succeeded in making you feel at home and that youexperienced no difficulties with our accommodations and amenities. We take pride in our hoteland the services we provide, and we are so glad you enjoyed your stay. We want you to knowthat your feedback and description of your experience at our hotel is of utmost importance to us.I am glad to hear that we have been an important part of your travel convenience. We lookforward to serving you again in the future.

4/10 Mediocre

Ma Guadalupe

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta en una área q se ve muy mala y la recámara tiene olor a humedad horrible
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 14 ene. 2024
Hello Ma Guadalupe,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the location of the hotel and the odor in your room. We strive to provide a comfortable and pleasant experience for all our guests. Please feel free to reach out to our management team to further discuss your concerns.

2/10 Terrible

Fernando

Viajó con su pareja
No le gustó: Personal y atención
Muy mala opción, me cancelaron aún y cuando llegue
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 19 dic. 2023
Dear Fernando,We are sincerely sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused by the unexpected cancellation upon your arrival. This is certainly not the level of service we strive to provide, and I understand how frustrating and inconvenient this situation must have been for you. We are currently investigating the circumstances surrounding your cancellation to ensure this does not happen to any future guests. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the guest experience. Please allow us the opportunity to make amends, and should your travels bring you back to the area, we would be grateful for the chance to provide you with a much-improved stay.

8/10 Bueno

Janaina

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Esta bien
Fue solo por una noche, está bien y muy cerca al aeropuerto, lo elegí porque el shuttle es 24 horas, me dieron una habitación en el segundo piso y fue complicado para subir la maleta porque no tienen ascensor.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 11 dic. 2023
Dear Janaina,What a pleasure it was to receive your fantastic 8 out of 10 rating! Your succinct yet powerful feedback speaks volumes, and we're thrilled to have provided an experience that met your expectations. We're always striving for excellence, and your positive rating is a true testament to our team's dedication. We hope to welcome you back soon for an even more extraordinary stay. Your satisfaction is our ultimate reward, and we can't wait to continue exceeding your expectations.

6/10 Aceptable

Guillermo

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 14 nov. 2023
Hi Guillermo,Thank you for taking the time to share your feedback with us. We appreciate your candid rating and would love to hear more about your stay to better understand how we can enhance our services. Your insights are invaluable, and we are committed to continually improving our guests' experiences. If there's anything specific that stood out to you, or if you have any suggestions for areas of improvement, please feel free to reach out. We look forward to the opportunity to exceed your expectations on your next visit.

10/10 Excelente

Lorena María Hurtado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy amable el personal de recepción, muy limpios los cuartos y las camas muy confortables!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 22 sept. 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excelente

David A.

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 7 sept. 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 Aceptable

karlos

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 21 ago. 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Mediocre

Ignacio

Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 31 ago. 2023
Dear Ignacio, We're sorry to hear that your experience didn't meet your expectations. If you have specific concerns or feedback you'd like to share, please feel free to provide more details so we can better understand your concerns and improve our services. Your input is valuable to us, and we would appreciate the opportunity to address any issues you encountered.

10/10 Excelente

Alejandra

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 14 ago. 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

8/10 Bueno

Henrri, Oakland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Guest Relations Specialist el 7 ago. 2023
Dear Henrri, Thank you for your feedback and for rating your experience with a 4/5. We appreciate your comments and are glad to see your positive rating. If there are specific areas where you believe we could have improved and earned a higher rating, please feel free to share your insights. We value your input and hope to have the opportunity to provide you with an even better experience in the future.

6/10 Aceptable

Ruben

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations Specialist el 31 jul. 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excelente

karlos

Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations Specialist el 7 ago. 2023
Dear Karlos, Thank you for awarding us a perfect 10/10 rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our ultimate goal, and we look forward to the privilege of hosting you again for another exceptional visit in the future.

10/10 Excelente

César

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
En la llegada la persona que nos atendió no sabía español, fue difícil la comunicación con ella.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 9 jul. 2023
Hello Cᅢᄅsar,We can't thank you enough for sharing your feedback with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excelente

Miguel

Se hospedó 1 noche en junio de 2023
Respuesta de Guest Relations Specialist el 7 jul. 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excelente

Francisco

Se hospedó 1 noche en abril de 2023
Respuesta de Manager el 9 abr. 2023
Hello Francisco,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

horacio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El cuarto en excelentes condiciones, la propiedad no tanto por el lugar donde se ubica. Pero en general bien.
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relation Management el 21 mar. 2023
Hi Horacio,We are delighted by your kind words and eagerly anticipate your return. In an effort to provide you with superior service, we will continue to improve our facilities and amenities in order to surpass your expectations.

2/10 Terrible

Juan

Se hospedó 1 noche en enero de 2023
Respuesta de Guest Relation Management el 25 ene. 2023
Hello Juan,We appreciate you taking the time to evaluate our hotel. We regret that your previous accommodations and services were not to your complete satisfaction. We thank you on behalf of our entire crew for choosing our hotel and hope that you will return to experience the enhancements we have made to our service.

6/10 Aceptable

Marco Garcia de Leon

Respuesta de Guest Relation Management el 8 mar. 2023
Hi Marco,We value your feedback as we are always striving to serve you better. Thank you for rating your stay and we hope to have another opportunity to host you again soon

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien en la propiedad
Respuesta de Manager el 14 ene. 2023
Hello Juan,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Shyrley

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I made a reservation but was not allowed to stay because I was a local. I was very disapointed by this rule.
Se hospedó 1 noche en enero de 2023
Respuesta de Guest Relation Management el 9 ene. 2023
Hi Shyrley,We are disappointed to hear about your recent experience at our hotel. We take pride in the service we provide and value our guests' opinions, so we would like to discuss this matter with you further. You may contact us directly so we could investigate and resolve this concern. We hope that we can welcome you back at our hotel in the near future and offer you a better experience.

10/10 Excelente

elizabeth gallego

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Solo falto un poco más de menú en desayuno
Respuesta de Guest Relation Management el 22 dic. 2022
Hi Elizabeth,Thank you very much for rating us perfectly and sharing this feedback. As we strive to provide you with a superior level of service, we will continue to enhance our breakfast options in order to exceed your expectations.

10/10 Excelente

GILBERTO

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy amables y el desayuno
Respuesta de Guest Relation Management el 21 dic. 2022
Hi Gilberto,We appreciate you taking the time to provide us with a five-star rating and review. We are pleased to hear that our services and accommodations met your expectations. We appreciate your business and hope to see you again on one of your future trips to the area!

4/10 Mediocre

IVAN

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager el 26 nov. 2022
Hello IVAN,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Rodolfo Javier

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Atencion rapida
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager el 13 nov. 2022
Hello Rodolfo Javier,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bueno

José Antonio

Se hospedó 2 noches en octubre de 2022
Respuesta de Manager el 22 ene. 2023
Hello Jos Antonio,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Jesus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Exelente
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager el 5 oct. 2022
Hello Jesus,We appreciate the comments, especially with regards to your opinion of our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Bueno

Rafael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien climatizado
Se hospedó 3 noches en septiembre de 2022
Respuesta de Manager el 21 sept. 2022
Hello Rafael, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With current changes in place we are doing our best with what limited staff we have available. We hope to have a chance to serve you as a guest again in the future.

8/10 Bueno

Lourdes

Se hospedó 1 noche en agosto de 2022
Respuesta de Manager el 18 dic. 2022
Hello Lourdes,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Aceptable

Margarita, Monroe

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The bed it was dirty
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 17 jul. 2022
Hello Margarita, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

10/10 Excelente

Carime

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok
Se hospedó 1 noche en junio de 2022
Respuesta de Manager el 30 jun. 2022
Hello Carime, Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please do come see us again.

6/10 Aceptable

Adrian De los

Se hospedó 2 noches en mayo de 2022
Respuesta de Manager el 5 sept. 2022
Hello Adrian De los, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Aceptable

Jose antonio gregorio

Poor costumer service
Se hospedó 3 noches en mayo de 2022
Respuesta de Manager el 18 may. 2022
Hello Jose antonio gregorio, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our service. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Edgar

Se hospedó 2 noches en abril de 2022
Respuesta de Manager el 24 abr. 2022
Hello Edgar, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Bueno

Leonel Alberto

Se hospedó 1 noche en abril de 2022
Respuesta de Manager el 17 jul. 2022
Hello Leonel Alberto, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Bueno

Lilian

Le gustó: Limpieza, personal y atención
Me pareció que la limpieza del cuarto y especialmente del baño podrían mejorar.
Se hospedó 1 noche en febrero de 2022
Respuesta de Manager el 9 feb. 2022
Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

6/10 Aceptable

Gabriela

Se hospedó 1 noche en enero de 2022
Respuesta de Manager el 30 abr. 2022
Hello Gabriela, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No realizaron la limpieza en ninguno de los días que estuve hospedado.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Manager el 29 dic. 2021
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 Bueno

María

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay!!! but no speak spanish...
Ir was a good stay... Biut the boy no the front desk doesn't speak spanish... So, he used "Google traslator", and That's why we "speak" with him 'bout a doubt in a charge on My debit card... I liked there's laundry inside the hotel... Ir was OK...
Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager el 22 dic. 2021
Thank you for your review and comments regarding our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

maria

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
El piso esta muy sucio, al caminar por la habitación los pies terminaron negros porque nunca la habían barrido.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager el 12 dic. 2021
Thank you for your review and comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Salvador

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
La primera empleada no fue amable, aunque llegamos antes de la hora del check-in. Las instalaciones y servicios estuvieron de acuerdo con lo pagado.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager el 6 dic. 2021
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excelente

Zachary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien por el precio
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager el 18 nov. 2021
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Bueno

Eric

Se hospedó 4 noches en noviembre de 2021
Respuesta de Manager el 16 feb. 2022
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Bueno

Isabel

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Bueno con relación al precio. Cuartos grandes y bien distribuidos. Los cuartos son non smoking y aún así las sábanas y toallas apestan a cigarro.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager el 16 nov. 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Bueno

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El segundo dia fue mucho mejor q el primer dia, ya que la chica de la carpeta hablaba español ,fue muy amable .
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager el 12 oct. 2021
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.