Refrigerador, microondas, placa de cocina, lavavajillas

Opiniones sobre Sonesta Simply Suites Phoenix Tempe

2 out of 5
Sonesta Simply Suites Phoenix Tempe
1335 W Baseline Rd, Tempe, AZ

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 421 de 1001 opiniones" "
Evaluación: 8 - Bueno. 257 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 140 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 76 de 1001 opiniones" "
Evaluación: 2 - Terrible. 107 de 1001 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 20 abr. 2024
Jose, thank you for your stellar rating of Sonesta Simply Suites Phoenix Tempe. We're thrilled to see you had a great stay with us. We look forward to hosting you again in the future. Safe travels!

10/10 Excelente

Victor Gabriel Corona

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, close to Arizona Mills Mall !!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 12 dic. 2023
Victor, it's delightful to hear that our convenient location near Arizona Mills Mall made your stay at Sonesta Simply Suites Phoenix Tempe more enjoyable! Your positive feedback is very valuable to us and we hope to see you again soon.

4/10 Mediocre

Giopen, Fremont

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 21 nov. 2023
Thank you for sharing your feedback, Giopen.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excelente

Francisco

Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service el 6 nov. 2023
Thanks, Francisco! It's outstanding your time at Sonesta Simply Suites Phoenix Tempe was fantastic. We can't wait until your next visit!

6/10 Aceptable

Jose

Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

anacatalina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena toda la estancia
Se hospedó 2 noches en septiembre de 2022
Respuesta de Sonesta Simply Tempe Team el 6 oct. 2022
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again soon! Safe Travels!

10/10 Excelente

Marco Antonio

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Lauro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2021
Respuesta de Eddie B el 7 jun. 2021
Thank you for your stay and your feed back, I will share with the team.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de CandlewoodGM el 18 jun. 2017
Thank you for your five star review!!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hotel cerca de area de compras
hotel familiar, muy tranquilo, con fácil acceso a estacionamiento y trato amable.
Respuesta de Candlewood Tempe Team el 27 jul. 2017
Thank you for the 5 star review! We appreciate your business!

6/10 Aceptable

Celeste

Viajó con su pareja
Le gustó: Personal y atención
It was an average hotel , but no available business office or ice machine. More of an extended stay hotel
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Nicole

Viajó con su pareja
Le gustó: Limpieza
Low rate & rooms were clean with coffee pot
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Nicole, thank you for taking the time to share your experience. We're glad to hear our clean accommodations and in-room amenities, such as the coffee pot, met your needs. We continue to strive for excellence and would value the opportunity to make your next stay even more enjoyable.

10/10 Excelente

Angelica, Thornton

Viajó con su pareja
Le gustó: Personal y atención
The location was great, and overall, it was a great experience.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Angelica, thank you for sharing your experience at Sonesta Simply Suites Phoenix Tempe. It's delightful to hear that our convenient location and overall service lived up to your expectations. We strive to ensure our guests enjoy their stay with us, and it seems like we did just that for you. We hope to welcome you back to our hotel in the near future.

8/10 Bueno

Jade

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One thing I wish I knew is that Phoenix is very spread out and that its not easy to get to downtown with transportation. If you are not looking to go where the action is and just want to realax and shop its the perfect location. Walking distance to Arizona Mills.
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 24 abr. 2024
Jade, we're pleased to hear that Sonesta Simply Suites Phoenix Tempe served as a comforting place for relaxation and shopping enjoyment given its proximity to Arizona Mills. Your note regarding local transportation is valuable, and it's beneficial for guests planning different activities during their stay. We trust the spaciousness of Phoenix added to your unique experience and look forward to welcoming you back for another pleasant stay.

8/10 Bueno

Della, Tucson

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Overall, my stay was great. It's right near plenty restaurants/shopping, US60 & I-10. Housekeeping never came to our room & there's $5/day parking charge that was not mention in the reservation confirmation.
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 23 abr. 2024
Della, we're glad to hear that your stay at Sonesta Simply Suites Phoenix Tempe was satisfying overall, and that our convenient location offered easy access to numerous amenities. We understand the concerns around housekeeping services and parking fees. As we strive for full transparency regarding our services, we'll take your feedback into account to improve our booking experience and on-site communication. We appreciate you choosing us and hope to host you once again.

10/10 Excelente

Johnny

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean room
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Thank you for the great rating, Johnny!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Phoenix Tempe! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excelente

Theresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff excellent
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service el 19 abr. 2024
Theresa, it's uplifting to hear that you found the team at the front desk of Sonesta Simply Suites Phoenix Tempe to be exceptional. We appreciate your positive feedback and look forward to welcoming you back on your next trip to Phoenix.

10/10 Excelente

jan

Viajó con su pareja
Le gustó: Servicios
The room was clean, fully stocked, bed comfortable, room darkening drapes worked very well, a/c & heat, beautiful. I would Definitely recommend Sonesta Simply Suites!!!!!!! Prices Very Resonable!
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 18 abr. 2024
Jan, it's truly rewarding to hear such kind words about Sonesta Simply Suites Phoenix Tempe. We're pleased that you found the rooms to be clean and well-equipped, enjoyed the comfort of the bed, and took advantage of our climate control system. We appreciate your recommendation and find your comments on our reasonable pricing encouraging. We eagerly anticipate your next stay with us. Thank you.

8/10 Bueno

Danielle

Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 17 abr. 2024
Danielle, thank you for your 4-star rating of Sonesta Simply Suites Phoenix Tempe. We're delighted to see that you found value in your stay with us. If you have any further comments or insights to enhance our guest experience, do feel free to share. Looking forward to welcoming you back in the near future.

10/10 Excelente

ariana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best prices for a suit
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Ariana, it's fantastic to hear that you found the prices at Sonesta Simply Suites Phoenix Tempe to be value for money for our suites. We take pride in providing our guests with excellent services at reasonable rates. We hope to see you again soon.

6/10 Aceptable

Citlalli

Viajó por negocios
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Citlalli,We acknowledge your feedback and regret to hear that your stay did not meet your expectations. We hope for the opportunity to better serve you in the future. Rest assured, we are committed to continuously improve our services and guest experiences. Thank you for your time.

10/10 Excelente

Teresa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to freeway exits. For the most part quiet. Many options around for many things.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Teresa, it's a joy to know you appreciated the convenient location of Sonesta Simply Suites Phoenix Tempe and found your stay mostly peaceful. We're thrilled you found the range of options in the surrounding area useful. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención
This property was located within a mile to major highways so we could get all over the area very easily. Rooms were quiet with wonderful kitchens. Staff was TERRIFIC! Lots of restaurants and groceries nearby. the property was a wee-bit shopworn but the value, location, and staff made it well worth it. Pool and pool area were wonderful.
Se hospedó 9 noches en marzo de 2024
Respuesta de Customer Service el 6 abr. 2024
Rebecca, it's fantastic to hear you appreciated Sonesta Simply Suites Phoenix Tempe's convenient location, serene rooms, complete with fabulous kitchens, and our team members who always strive to provide exemplary service. We're glad the multitude of nearby restaurants and grocery stores served your needs well. Although some areas of the hotel may have a lived-in charm, we're delighted the value offered, combined with our wonderful pool area, exceeded your expectations. We look forward to your next visit.

2/10 Terrible

Paulina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
When we arrived we waited over 30 min in the door because there was nobody in the desk to open the door. We contacted the 1800 number and they didn’t answer them either she kept telling me that they were short staffed which i understand but leave at note at the door at least we arrived at 1am and waiting there was not fun! As we were tired, and the employee still had an attitude as if it was our fault.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Paulina, we regret hearing about your experience upon arrival. A delay in checking in with no immediate help available is certainly not the standard of service we aim to provide. While we value the efforts of our team members, we understand that communication regarding staffing issues should have been better handled. We assure you that your feedback will be taken seriously to review our practices and prevent this from repeating in the future. Our priority is always to provide a smooth and pleasant stay for our guests. We certainly hope for another opportunity to make a better impression.

8/10 Bueno

Braden

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good for extended stays.
Se hospedó 24 noches en febrero de 2024
Respuesta de Customer Service el 25 mar. 2024
Braden, it's wonderful to hear that Sonesta Simply Suites Phoenix Tempe served as an ideal home away from home during your prolonged visit. We appreciate your feedback and hope to welcome you back in the near future.

6/10 Aceptable

Dillon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel but it smelled weird.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
Thank you for sharing your feedback, Dillon!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 Mediocre

Nan, Gardnerville

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pool was closed due to repairs. No mention on Expedia. I am allergic to dog dander, and they could not guarantee me a non-pet room. They suggested we move to sister property, but they would not honor the original rate. No more Sonesta Hotels for me. They used to be one of my favorite hotel companies.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 20 mar. 2024
Nan, it's unfortunate to hear about your recent experience. Issues regarding pool maintenance can sometimes be unavoidable, and we apologize it impacted your stay. With respect to your concern about the pet-friendly environments, we aim to accommodate all our guests' needs and sometimes, it can be challenging to assure the room specific requests. We understand the sister property rate difference might have been unexpected, and we express regret for any misunderstanding. It's disheartening to hear that we've fallen short of your expectations, as our aim is to provide excellent service. We hope you reconsider, allowing us another opportunity to deliver a better experience in the future.

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to airport. Clean. Great room
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Brian, we're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Phoenix Tempe. Thank you for noting our convenient location, cleanliness, and appealing accommodations. We look forward to welcoming you back for another great experience.

4/10 Mediocre

Sonoda

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 4 abr. 2024
Sonoda, it appears you've left a rating without an accompanying review for our hotel. It seems there may have been some aspects of your stay that did not meet your expectations. We value every guest’s feedback and encourage you to share more details about your experience. This can help our team members continually enhance the guest experience. Thank you.

8/10 Bueno

kathleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked that there’s a kitchen. We also enjoyed the hot tub and a workout room. It’s about 10 minutes from the airport, close to restaurants and a movie theater. It’s centrally located so we could get to a lot of the Spring Training games. It could use a facelift but it worked out well.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Kathleen, thank you for taking the time to share your feedback. It's wonderful to read that you appreciated having a kitchen in your room and enjoyed our on-site amenities like the hot tub and workout room. We're glad that the Sonesta Simply Suites Phoenix Tempe's location near the airport and many local attractions was convenient for your Spring Training games visits. Noted your point on a potential update, indeed, we continuously aspire to enhance guest experiences. We hope to have you back for an even better stay next time.

2/10 Terrible

Joseph

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Joseph, we've noticed your rating and it's clear we have not met your expectations during your stay. Your feedback is of great importance and we aim to improve our services consistently. We hope you'll consider staying with us again for a more satisfying experience.

2/10 Terrible

Suzanne

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
We appreciate your feedback, Suzanne.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Mediocre

Bartholomew

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not much good to say here. Property old and furnishing worn out. Found dead bugs in the cabinets holding plates and glasses. But the worst was the smell — a combination of wet dog and pet urine. No cleaning service unless you are there for a week.
Respuesta de Customer Service el 10 mar. 2024
Bartholomew, we appreciate you taking the time to share your feedback. It's disheartening that your experience did not meet the level of satisfaction we strive to provide. We're surprised to hear of the odour issue and the condition of the furnishing; we certainly aim for higher cleanliness and comfort standards. Also noted is your comment about the cleaning schedule, which we adjust based on length of stay. Rest assured we're evaluating your feedback to make necessary improvements. We hope to have the chance to demonstrate our usual high standards should you choose to stay with us again.

6/10 Aceptable

James, Snowflake

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza
No le gustó: Servicios
It was ok. Not the friendliest staff. Door slammed. Shower head was awful. No fresh towels or any room attention in four night stay.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 9 mar. 2024
James, thank you for sharing your feedback. We regret to hear that you experienced some challenges during your stay, particularly with the room upkeep and noise disturbances. It's also disheartening to learn that our team members didn't meet your expectations in terms of hospitality. We're definitely taking note of your comments for further improvements and we remain committed to offering memorable stays for our guests. We hope you'll give us another opportunity in the future.

10/10 Excelente

Norbert

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious clean very affordable suite, with basic cooking utensil ready to cook breakfast lunch or dinner and a fridge. Friendly, solutions oriented staff as I had to make adjustments. Highly recommended for the business traveler, who also needs a little office space. Make sure you check in to the right location - there is another one half a mile away...
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 9 mar. 2024
Norbert, thank you for taking the time to leave such a wonderful review. It's delightful to hear that you found the suite at Sonesta Simply Suites Phoenix Tempe to be spacious, immaculately clean, and well-equipped for your needs. We're thrilled that our team members were able to assist with your adjustments and that you appreciated the additional office space. Your recommendation means a lot to us, and we look forward to welcoming you back on your next business trip. Please do contact us directly if you need assistance with the location again in the future.

6/10 Aceptable

Michael

No le gustó: Personal y atención
Property was just average. There were no amenities at all.
Se hospedó 10 noches en febrero de 2024
Respuesta de Customer Service el 9 mar. 2024
Michael, thank you for sharing your experience. It's apparent your stay was satisfactory, but fell short in terms of available amenities, which certainly adds to the overall appeal of a hotel stay. We are consistently seeking opportunities to enhance our offerings and we appreciate your feedback. Should you choose to return, we hope to offer a more enriching visit.

8/10 Bueno

Christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The suite was big with a really nice kitchenette.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 8 mar. 2024
Christine, it's delightful to know that you appreciated the spacious suite and well-equipped kitchenette at Sonesta Simply Suites Phoenix Tempe. We hope your stay was comfortable and we look forward to welcoming you back soon.

6/10 Aceptable

Robin

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Property is old and warn out
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 8 mar. 2024
Robin, while we appreciate your feedback, it is disheartening to learn that our property may have not lived up to your expectations. From your words, perhaps a touch of renovation could have enhanced your stay. We assure you that we are committed to improving every aspect of our guest experience, and we'll certainly take your comments under consideration. We sincerely hope you will give us another opportunity in the future.

2/10 Terrible

Hak

Found roche , shower old , water drain not good, Elevator not working
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 8 mar. 2024
Hak, we're deeply sorry to hear about the issues you faced during your stay. We understand that encountering pests, having problems with a dated shower and slow drainage can be inconvenient, and it is not representative of the experience we strive to offer. We further apologize for the inconvenience with the elevator. Your feedback is crucial to us, and we will use it to improve. We hope for a chance to offer you a more satisfactory experience in the future.

6/10 Aceptable

Steven

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service el 8 mar. 2024
Thank you for the feedback, Steven.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Aceptable

Jill

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We would probably stay here again, but we weren't blown away by it. No one mentioned the room wouldn't be cleaned daily, and we were given two bath towels for a five night stay. We had to slam the bathroom door if we wanted it to close, things like that. But it was overall clean and quiet and a lot of the staff was really friendly and helpful.
Se hospedó 5 noches en febrero de 2024
Respuesta de Customer Service el 6 mar. 2024
Jill, it seems your stay was a blend of positives and areas for improvement. It's great to hear you found the hotel to be clean, quiet, and our team members friendly and helpful. On the other side, we appreciate your feedback regarding room amenities, bathroom door, and frequency of room cleaning. Your feedback is valuable as it helps us strive towards providing a better stay in future visits. We hope to see you again.

4/10 Mediocre

Lyndon

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 6 mar. 2024
We appreciate the feedback, Lyndon.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Bueno

Matthew

Le gustó: Personal y atención
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service el 5 mar. 2024
Matthew, thank you for choosing Sonesta Simply Suites Phoenix Tempe and taking the time out to rate us. It brings us joy to see you had a positive stay. We appreciate your feedback and look forward to continuing to serve you on future visits.

8/10 Bueno

Carrie

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Rooms need updating. Walls in bathroom look really bad. I was disappointed that you didnt offer free breakfast like other Sonestas. Otherwise, everything was good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 3 mar. 2024
Carrie, thank you for your feedback. We're pleased to hear that you found most aspects of your stay satisfactory. We acknowledge your comments about the aesthetics of the room and areas for improvement. As for the breakfast offering, each location has its unique set of amenities and offerings. We do our best to ensure every guest's needs are met and we're sorry we fell short in this aspect during your stay. We appreciate your understanding and assurances of areas to focus on going forward.

2/10 Terrible

Pasang

Good location
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 1 mar. 2024
Pasang, we appreciate the time you took to mention our convenient location. We're always striving to provide the best experience for our guests and your feedback is valuable in this process.

2/10 Terrible

Michael

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is filthy. The elevators had more dirt and filth than the street. The bathroom near Checkin looked like someone or something exploded there. I’m guessing the waste basket hadn’t been emptied in days. We didn’t even use our shower, we were afraid to step into it. Cross this one off your list.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 1 mar. 2024
Michael, it's disconcerting to read about the cleanliness issues you encountered during your visit. It's highly unusual as maintaining a hygienic environment is a top priority for us. Your feedback highlights areas where improvements can be made and has been taken very seriously. We assure you that necessary actions will be taken to ensure a more satisfactory stay for future guests. We hope for a chance to restore your confidence in us.

10/10 Excelente

andres

Le gustó: Personal y atención
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 29 feb. 2024
Andres, thank you for your rating! Your support for Sonesta Simply Suites Phoenix Tempe is genuinely appreciated. We are delighted that your stay was a top-notch experience. We can't wait to welcome you back soon.

2/10 Terrible

Bradley

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Website is a lie. Pool and Jacuzzi both out of order. They were still prominent on the website, but obviously not functioning. Just plain deceptive. No reduction and no refund option. Room smelled and had not been fully serviced.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 28 feb. 2024
Bradley, we regret to hear of your recent experience, specifically regarding the amenities and room condition. We strive to accurately represent our facilities and services, so we appreciate your feedback. It's unfortunate the room did not meet your expectations; cleanliness and preparation are our priorities. While we can't change this experience, your insights will be shared with our team members to help improve our services.

8/10 Bueno

Mami

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
I stayed room #331. The kitchen’s drawer under the sink/left side is broken. I don’t use any drawers for my short stay so it’s okay but looks not good. Some of the areas didn’t clean up when we arrived so I wiped off myself such as bathroom shelf (there’s still some coins left)
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 28 feb. 2024
Mami, we appreciate your feedback on your stay at Sonesta Simply Suites Phoenix Tempe. We're pleased that you found the issue with the kitchen drawer not too much of a hindrance for your brief visit. As for the cleanliness, we recognize the spaces you encountered may have needed a further once-over. Our team members strive to maintain high standards, and your comments will certainly aid their efforts. We hope this won't deter you from enjoying a future stay with us.

10/10 Excelente

Maria

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 28 feb. 2024
Maria, thank you for your fantastic rating of Sonesta Simply Suites Phoenix Tempe. We're thrilled that you enjoyed your experience with us and hope to welcome you back soon. Safe travels.