Refrigerador con freezer, microondas, placa de cocina, lavavajillas

Opiniones sobre Sonesta Simply Suites Phoenix Glendale

2 out of 5
Sonesta Simply Suites Phoenix Glendale
11411 N Black Canyon Hwy, Phoenix, AZ

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 387 de 856 opiniones" "
Evaluación: 8 - Bueno. 257 de 856 opiniones" "
Evaluación: 6 - Aceptable. 114 de 856 opiniones" "
Evaluación: 4 - Mediocre. 50 de 856 opiniones" "
Evaluación: 2 - Terrible. 48 de 856 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

rodolfo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place
Respuesta de Customer Service el 7 feb. 2024
Rodolfo, thank you for taking the time to share your feedback. We're thrilled to hear that you found Sonesta Simply Suites Phoenix Glendale to be a pleasant stay. Looking forward to welcoming you back for another fantastic experience.

6/10 Aceptable

Libny

Viajó por negocios, Viajó en grupo
El depósito , 100 dólares Demaciado alto el depósito y luego de 24 horas no me lo han regresado .
Se hospedó 1 noche en abril de 2023
Respuesta de Steven Choukalas el 17 abr. 2023
Thank you for staying with us. I do show your deposit was released at time of check in. It could take your bank 2-10 business days to release back to you. Do you still show it as pending?

8/10 Bueno

ALFREDO

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en abril de 2023
Respuesta de Steven Choukalas el 12 abr. 2023
Thank you from Sonesta Simply Suites Phoenix North for a great review. See you soon.

10/10 Excelente

Cesar Augusto, Hermosillo

Se hospedó 2 noches en marzo de 2023
Respuesta de Steven Choukalas el 12 abr. 2023
Cesar,Thank you for choosing Sonesta Simply Suites Phoenix North for your destination in Arizona. Thank you the great review! See you soon.

8/10 Bueno

Mónica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well located and good service. Clean and comfortable room. Nice kitchen equipment, complete and modern appliances.
Se hospedó 3 noches en marzo de 2023
Respuesta de Steven Choukalas el 16 mar. 2023
Thank you for choosing Sonesta Simply Suites Phoenix North for laying your head. Thank you for the great comments. Looking forward to seeing you soon.

2/10 Terrible

Armando

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La abitacion super sucia huelen mal no papel para el baño la tubería tapada
Se hospedó 2 noches en septiembre de 2022
Respuesta de Steven Choukalas el 6 sept. 2022
I'm so sorry to hear that your room wasn't perfect. I will look into the issues. Thank you for the review.

8/10 Bueno

Melissa

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien
Se hospedó 8 noches en junio de 2022
Respuesta de Steven Choukalas el 21 oct. 2022
Thank you.

4/10 Mediocre

Alexander

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
Me cobraron 100$ en el momento de aser check en total gaste 261 es muy caro cuando la publicasion desia que solo serian 161
Se hospedó 1 noche en noviembre de 2021
Respuesta de Steven Choukalas el 21 oct. 2022
Thank you for the feedback.

10/10 Excelente

Porfirio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de Steven Choukalas el 21 oct. 2022
Thank you for the 10.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Personal muy amable y las instalaciones muy limpias
Se hospedó 5 noches en febrero de 2021
Respuesta de SSPhoenix el 14 abr. 2021
Gracias!

4/10 Mediocre

addie

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They had meth heads walking the property in circles. Key cards didnt work because they was changing locks they went in my room with out me knowing. Room wasnt that clean.Will not ever stay here again
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 20 may. 2024
Addie,We apologize for any disturbances you encountered during your stay. Our team is committed to maintaining a secure and clean environment for all guests. Guest privacy and access issues are taken seriously, and we'll review your concerns. Thank you for your feedback.

10/10 Excelente

Karen Michele

Le gustó: Limpieza, personal y atención, servicios
I stayed at Sonesta 4/12-5/10 and the place was convenient, quiet and staff was very great, the only complaint I have is the carpet needs pulled up and replaced.
Se hospedó 28 noches en abril de 2024
Respuesta de Customer Service el 14 may. 2024
Karen, thank you for choosing the Sonesta Simply Suites Phoenix Glendale for your stay. We're delighted that the convenience and tranquility of the hotel met your expectations. Your kind words regarding our team members are sincerely appreciated. As for your suggestion on the carpet, your feedback is valued as we continually strive to improve our guest offerings. We look forward to hosting you again soon.

10/10 Excelente

William

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Kevin at the front desk was absolutely outstanding! He went above and beyond to make sure the stay was enjoyable and relaxing.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 13 may. 2024
William, it's delightful to hear your positive comments about Kevin's exceptional service at the Sonesta Simply Suites Phoenix Glendale. Our team members strive to go the extra mile for our guests and it's heartening to know that you found your stay both pleasant and restful. We look forward to welcoming you back for another stellar experience!

10/10 Excelente

Sitara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
You have to pay for parking, but the place is pretty good otherwise.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Sitara, it's great to hear that you found your overall experience at Sonesta Simply Suites Phoenix Glendale to be enjoyable. We understand your thoughts about the parking. For future visits, do not hesitate to reach out to our colleagues at the front desk for any assistance or recommendations. We eagerly anticipate your next stay with us.

8/10 Bueno

Jason

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would describe this stay as a “Great Value”
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Jason, we're glad to hear that you found your stay at Sonesta Simply Suites Phoenix Glendale to be a wonderful deal. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 Aceptable

Jennifer, Selah

No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 may. 2024
Thank you for taking the time to submit this feedback, Jennifer.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excelente

Christina

Viajó con su familia y niños pequeños
Le gustó: Servicios
I love everything about this hotel very clean staff friendly and nice I can’t wait to go back
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service el 12 may. 2024
Christina, it's a joy to hear how much you valued your stay at Sonesta Simply Suites Phoenix Glendale. We appreciate your positive words about our immaculate facilities and cordial team members. We eagerly await your return for another delightful experience.

10/10 Excelente

Sandisiwe

Le gustó: Limpieza, personal y atención
It was clean
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 6 may. 2024
Sandisiwe, thank you for sharing your experience at Sonesta Simply Suites Phoenix Glendale. We're delighted to hear that our clean environment met your expectations. We look forward to welcoming you back in the future for another comfortable stay.

8/10 Bueno

Tim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
This property was okay, older. Average.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 2 may. 2024
Tim, thank you for sharing your thoughts. We appreciate you recognizing our establishment's classic charm. Even though our hotel might not be the newest, our commitment to providing excellent service and comfort never waivers. We hope to have the opportunity to elevate your experience beyond average on your next visit.

10/10 Excelente

George, Anthem

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
George, it's great to see you had a positive experience at Sonesta Simply Suites Phoenix Glendale. We're thankful for your top-tier rating and hope to provide another enjoyable stay on your next visit.

10/10 Excelente

Ricardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good parking and cleanliness
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
Ricardo, it's great to hear you noticed the ample parking and immaculate surroundings at Sonesta Simply Suites Phoenix Glendale. We strive to maintain high standards in all areas. We hope your next visit is right around the corner. Thank you for choosing us for your stay.

10/10 Excelente

Carla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love the staff
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 19 abr. 2024
Carla, it's wonderful to hear you had such a positive experience with our team members at Sonesta Simply Suites Phoenix Glendale. We strive to make our guests feel welcome and valued. We look forward to your next visit!

8/10 Bueno

Dave

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
I like the suite, needs updating
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 17 abr. 2024
Dave, thank you for taking the time to share your thoughts. It's great to hear you enjoyed the suite at Sonesta Simply Suites Phoenix Glendale. We acknowledge your feedback about the overall decor and rest assured we continually strive to enhance our guests' experience. Looking forward to hosting you again in the future.

10/10 Excelente

Priscilla

Le gustó: Limpieza, personal y atención
This was a great property for a stay after surgery and needing to stay close to the hospital. The staff were so accommodating and always there to assist.
Se hospedó 21 noches en marzo de 2024
Respuesta de Customer Service el 17 abr. 2024
Priscilla, we're thrilled to hear you found Sonesta Simply Suites Phoenix Glendale ideal for your post-surgical recovery. We truly appreciate your words of praise for our team members' attentiveness and readiness to aid. Thanks for choosing us and we hope to be your choice again, whether you need a restful recovery space or simply a wonderful stay.

10/10 Excelente

Patricia, Hinesville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They had kitchenettes and full size fridges
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 12 abr. 2024
Patricia, thank you for highlighting the in-room conveniences at Sonesta Simply Suites Phoenix Glendale. We're glad you appreciated the kitchenettes and the full-size fridges. We strive to provide amenities that help create a home away from home for our guests. Looking forward to hosting you again in our well-equipped suites.

8/10 Bueno

Greg

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall this is a good budget friendly hotel that is suite style.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 11 abr. 2024
Greg, it's fantastic to know that you appreciated the suite-style rooms at Sonesta Simply Suites Phoenix Glendale, and that our offerings met your budget expectations. We strive to provide exceptional value and comfort for our guests. Thank you for choosing us, we're looking forward to welcoming you back in the future.

10/10 Excelente

Danorris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Thank you for the great rating, Danorris!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Phoenix Glendale! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Aceptable

Shaune

Le gustó: Limpieza, personal y atención
Room itself was nice. Bed comfortable. The shower pull on faucet broken. Common areas dated. Freeway noise to rooms on one end.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Shaune, it's good to hear that you appreciated the comfort of your room and bed. We regret that you encountered some issues with the bathroom facilities and perceived the decor in general spaces to be outdated. Addressing noise concerns, especially those outside our control, like traffic noise, always remains a priority for us. We'll ensure our team members look into these concerns. We hope on your future visits, you'll witness the improvements made in response to your feedback.

2/10 Terrible

Keyonna

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The staff was nice, but the room was nasty, had roaches, TV did not work, A/C unit didn’t work properly and made a loud noise on and off the entire weekend, some of the cabinets would hang when you open them, bad odor in the room, the sofa bed was just a a box of hard springs, and the couch was leaning looking like it came off the side of the road, there were picture frames on the wall no pictures, room was just horrible overall and ran down tables and chairs had evident obvious scuff and scratches I was so upset and my family. Do not stay here.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 14 may. 2024
Keyonna, we appreciate you taking the time to share your observations. It's great to hear our team members provided good service, but it's disheartening to learn about your disappointments with the room. We often receive high marks for the cleanliness and comfort of our rooms, so your experience is not consistent with our usual standards. Issues concerning maintenance and quality control will be communicated to the relevant departments for improvements. We hope that we'll have an opportunity in the future to provide a better stay for you and your family.

2/10 Terrible

Rudy

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Rudy, we acknowledge your feedback and genuinely regret that your stay did not meet your expectations. We'd appreciate another opportunity to provide you with a more positive experience.

10/10 Excelente

Priscilla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 28 noches en febrero de 2024
Respuesta de Customer Service el 28 mar. 2024
Priscilla, thank you for choosing Sonesta Simply Suites Phoenix Glendale. We're so glad to hear you had a delightful experience. The team here looks forward to welcoming you back on your next visit. Safe travels!

10/10 Excelente

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Danielle, thank you for choosing Sonesta Simply Suites Phoenix Glendale! We're delighted to know your stay met your expectations. We hope to welcome you back on your next visit to Phoenix. Safe travels!

8/10 Bueno

Kathryn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Homeless encampment in parking lot next door, but I felt safe. Lots of easy parking! Room is fine…great for price, clean. Comfy bed!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Kathryn, thank you for your honest feedback. We appreciate you noting the affordable value, cleanliness, and comfort of our accommodations at Sonesta Simply Suites Phoenix Glendale. We're happy our parking facilities met your expectations. As for your concern regarding the neighborhood, our goal is to ensure our guests feel secure at all times, and we continuously strive to improve the surroundings. We hope to welcome you back soon.

4/10 Mediocre

Stacy A

Viajó con su pareja
No le gustó: Personal y atención
Customer service was lacking. After an electrical fire on the wall between our room and the hallway, we were never contacted by staff about moving or if our room had smoke or anything. Repairs had to be made in the wall and were done while we were sleeping without prior notice. Hard to believe the lack of concern for their customers.
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service el 15 mar. 2024
Stacy, we regret that your recent stay did not meet expectations, particularly with regard to communication and the issue with the electrical repairs in your room. We strive to provide a positive experience, and it appears we fell short this time. Rest assured, our team members are looking into the matter, and we appreciate you letting us know. We hope we will have the opportunity to rectify this situation in the future.

8/10 Bueno

Mark

Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 28 mar. 2024
Mark, thank you for choosing Sonesta Simply Suites Phoenix Glendale and taking the time to rate us. We're thrilled to know your stay met your expectations and look forward to serving you in the future.

2/10 Terrible

Risa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 9 mar. 2024
Risa, it's clear from your scoring that your recent stay did not meet your expectations. We're very sorry that your overall experience did not match our intention of maintaining the highest standards. We would truly appreciate learning more about your stay so that we can target improvement efforts. Thank you for your feedback.

4/10 Mediocre

Susan, PEORIA

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Accepted pets but dirty, door keys not opening doors, back of hotel in park area had homeless living.
Se hospedó 18 noches en febrero de 2024
Respuesta de Customer Service el 3 mar. 2024
Susan, we appreciate you bringing these concerns to light. We acknowledge that cleanliness is paramount, and issues with room access should never occur. Also, guest safety is our top priority and we always aim to ensure a secure environment, although we have no control outside the property. Your report is valuable and will be shared with our team members to enhance our services. We hope we will have another opportunity to better your experience.

10/10 Excelente

Leiza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly and helpful staff! The suite was roomy and comfy. Loved that they have a coffee maker in the room and lots of fridge space with built in ice maker. The property is near a freeway and next to property that has tall, bright lights. But, curtains were pretty good in blocking out any light, so this is just more a heads up for anyone who likes sleeping with the window open.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 3 mar. 2024
Leiza, it's wonderful to hear about your pleasant stay at Sonesta Simply Suites Phoenix Glendale. Our team members strive to offer the utmost hospitality and we are happy they delivered. It is also satisfying to know you enjoyed the spacious suite and handy amenities such as the coffee maker and refrigerator. Your helpful tip about the proximity to the freeway and lights for light-sensitive sleepers is appreciated. We look forward to welcoming you again for another comfortable visit!

10/10 Excelente

Bruce

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really enjoyed the city park right out the back door. We walked over there quite often.
Se hospedó 28 noches en febrero de 2024
Respuesta de Customer Service el 1 mar. 2024
Bruce, it's wonderful to know that you made the most out of your stay at Sonesta Simply Suites Phoenix Glendale. It sounds like the proximity to the city park added an enjoyable touch to your visit. We hope that your walks there were refreshing. We look forward to hosting you again in the future.

8/10 Bueno

George

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 29 feb. 2024
George, it is wonderful to hear you found the team members at Sonesta Simply Suites Phoenix Glendale to be so pleasant. We always strive to deliver top-notch service to our guests. Thanks for your great review!

10/10 Excelente

Lee Ann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent property.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 25 feb. 2024
Lee Ann, thank you for your kind words! We're thrilled to know that you found the Sonesta Simply Suites Phoenix Glendale to be excellent. We aim to provide a fantastic experience for all of our guests, and your feedback assures us we're on the right track. Looking forward to welcoming you back in the future!

10/10 Excelente

Alexis

Le gustó: Limpieza, servicios
Best place yet !
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 25 feb. 2024
Alexis, it's wonderful to hear that you consider Sonesta Simply Suites Phoenix Glendale to be the best place you've visited! We're thrilled to deliver a memorable stay and look forward to welcoming you back in the future.

8/10 Bueno

Dario

Le gustó: Limpieza, personal y atención
Ok stay. Had no choice but to stay here
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 21 feb. 2024
Dario, it's clear from your feedback that your experience was satisfactory even though your stay was not initially planned. Your input helps guide improvements and is greatly appreciated. Should future travels bring you to Phoenix again, we'd be more than delighted to offer you a truly exceptional stay at Sonesta Simply Suites Phoenix Glendale.

8/10 Bueno

Brian

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice, but a little deeper cleaning.
The room was nice. A little more attention to some deeper cleaning. Wipe off the top of the refrigerator of dust. Wipe off the tops of the door frames. Abundant amount of dust. Brought to front desk attention at check out. Said she would bring it up to team. It would only take less than two minutes.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 20 feb. 2024
Brian, thank you for leaving a review after your stay at Sonesta Simply Suites Phoenix Glendale. We appreciate your detailed feedback regarding the cleanliness of your room. Our team members constantly strive to maintain high standards and your insights will indeed help enhance their focus on these areas. Rest assured that we've taken note of your comments and are working towards improving. We hope to host you again and showcase our improvements.

10/10 Excelente

Nigel

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 21 feb. 2024
Thanks for the amazing rating, Nigel!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Phoenix Glendale!

4/10 Mediocre

Karen

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 19 feb. 2024
Thank you for sharing your feedback, Karen.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Bueno

Amanda

Le gustó: Limpieza, personal y atención
Phoenix Stay
Nice hotel but not as updated as pictures seemed. Hotel is older and beds are moderately comfortable. Overall nice hotel and good service.
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service el 18 feb. 2024
Amanda, thank you for choosing Sonesta Simply Suites Phoenix Glendale and sharing your experience. We're thrilled you found our hotel enjoyable and the service commendable. We appreciate your feedback on our accommodations and are continually working to enhance our guest experience. We hope to see you on your next visit to Phoenix.

8/10 Bueno

susie

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Review of Sonesta simply suite
Hotel and our room was ok. Person who checked us in and out was nice. Our room and some areas of the hotel was not the cleanest (a lot of hair on the bathroom floor, elevator and elevator area had trash on the floor). Hotel is also right next to the highway so if you’re one who like to have quiet when sleeping, the noise will bother you. I had my white noise on loud and I could still hear the traffic. The room was also too cold or too hot and didn’t stay consistent no matter what setting of AC we had it on. We needed it just to rest foe the night but for the price we paid and overall showtime there, I wouldn’t stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 18 feb. 2024
Susie, thank you for sharing your thoughts. It's good to hear that your interactions at Sonesta Simply Suites Phoenix Glendale went smoothly with our friendly team members. As for the cleanliness concerns you mentioned, our housekeeping team strives to maintain the highest possible standards. Also, we appreciate your feedback on temperature control and soundproofing, and we will keep that in mind for improvements. Please note, value is a key focus and we seek to enhance guests' experiences consistently. We can't say for sure whether you will change your mind, but should you decide to stay with us again, we'd love another opportunity to improve your experience.

10/10 Excelente

yongqing

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
well kept place, all corners are clean and neat. parking spots are plenty, well lighted in the night, and very safe. two good restaurants nearby. morre are within warking distance
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 14 feb. 2024
Yongqing, your feedback is greatly appreciated! We're thrilled that you found the cleanliness and ample, secure parking at Sonesta Simply Suites Phoenix Glendale to your liking. It's great that you enjoyed our location close to excellent dining spots too. We hope you'll visit us again in the future when your travels bring you back to Phoenix.

2/10 Terrible

Rhonde

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hallways smell like smoke and dirty. For the amount they charged I expected better. Don’t be filled like I was from there pictures online.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 14 feb. 2024
Rhonde, we regret to hear that your experience did not meet your expectations. The odor in the hallways and the discrepancy in the online representation are concerning points. Please know that we continuously strive to improve our facilities and services. We sincerely hope for the opportunity to give you a much better experience in the future.