Bar en el lobby

Opiniones sobre Sonesta Select Scottsdale at Mayo Clinic Campus

3 out of 5
Sonesta Select Scottsdale at Mayo Clinic Campus
13444 E Shea Blvd, Scottsdale, AZ

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 501 de 1006 opiniones" "
Evaluación: 8 - Bueno. 246 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 130 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 79 de 1006 opiniones" "
Evaluación: 2 - Terrible. 50 de 1006 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana karelia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta perfecta
Se hospedó 1 noche en febrero de 2023
Respuesta de Sonesta Select Scottsdale el 14 feb. 2023
Gracias por tu excelente reseña. Esperamos otra visita pronto.

8/10 Bueno

Ivette

Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Sergio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2022
Respuesta de Abby el 4 may. 2022
Hello Sergio, Thank you for leaving us a great review. We hope to see you again very soon. All the best, Our Team at Sonesta Select Scottsdale

10/10 Excelente

Lynda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de The Sonesta Select Team el 18 dic. 2021
Thank you for your great review! We hope to see you again soon. Happy Holidays!

8/10 Bueno

María del Carmen

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
Nada
Se hospedó 2 noches en abril de 2021

2/10 Terrible

jose

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Mal, la limpieza a la habitación fue horrible, no era lo que espera al precio que se pagó y en cuestión de la limpieza tendría que mejorarla
Se hospedó 8 noches en marzo de 2021

8/10 Bueno

Fernando

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Didn’t put sugar for the coffee, this wasn’t good The other was ok
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Manuel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Der Check In war einfach und schnell, die Dame an der Rezeption war sehr nett und freundlich trotz späten Check In ! Das Zimmer war sehr sehr ordentlich und geräumig. Wir hatten eine tolle Nacht in diesem Hotel ! Kühlschrank und großer TV waren vorhanden! Wir haben in USA schon sehr schlechte Zimmer gehabt jeder Check In ist für uns hier ein Abenteuer! Aber hier kann man durchatmen! Danke an das Hotel !
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Manuel, es freut uns zu hören, dass Sie sich im Sonesta Select Scottsdale at Mayo Clinic Campus wohlgefühlt haben. Wir freuen uns, dass der Empfang freundlich und Ihr Zimmer komfortabel war. Wir freuen uns sehr über Ihr Lob für unsere Annehmlichkeiten und die allgemeine Zimmerqualität. Wir hoffen, Ihnen auch in Zukunft einen weiteren angenehmen Aufenthalt bieten zu können. Vielen Dank, dass Sie uns an Ihrem Abenteuer teilhaben lassen!

10/10 Excelente

Newell Leland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Will stay here again
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service el 9 may. 2024
Newell Leland, it's fantastic to hear that your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus was enjoyable. It's always our goal to make our guests want to return. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excelente

Ciaira

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice stay very clean and quite not to busy
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service el 8 may. 2024
Ciaira, thank you for your glowing comments. We at Sonesta Select Scottsdale at Mayo Clinic Campus are thrilled to know that you enjoyed your stay and appreciated our efforts towards maintaining a clean and serene environment. We value your feedback and look forward to serving you again in the future.

8/10 Bueno

Ace & Christena

Viajó con su pareja
Good
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 7 may. 2024
Ace & Christena, thank you for choosing Sonesta Select Scottsdale at Mayo Clinic Campus as your lodging destination. Your brief yet encouraging review is appreciated. We hope to serve you again.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 8 may. 2024
Richard, it's wonderful to hear you enjoyed a top-notch experience at Sonesta Select Scottsdale at Mayo Clinic Campus. Nothing makes us happier than providing the best for our guests. We can't wait to have you back with us soon.

10/10 Excelente

Gabriela

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 1 may. 2024
Gabriela, it's wonderful to hear that you've had a top-notch experience at Sonesta Select Scottsdale at Mayo Clinic Campus. We appreciate your brief but impactful feedback. Looking forward to welcoming you again in the future!

6/10 Aceptable

Lori

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Facilities are quiet and clean. Very relaxing. The only issue I have is that the option for Coffee or breakfast is not offered until 7:00am. A complmentary continential breakfast or at least coffee would be a great addition.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Lori, it's great to know you appreciated the tranquillity and cleanliness of the premises. We understand your concerns regarding the availability of early morning refreshments. We have noted your suggestion for an earlier availability of coffee or breakfast options and will surely look into possibilities for improvements. Thank you for your feedback and we look forward to providing an even better experience on your next visit.

10/10 Excelente

Dwayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 30 abr. 2024
Thank you for this excellent rating, Dwayne!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Scottsdale at Mayo Clinic Campus! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excelente

Tressie

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Tressie, we're thrilled to hear that you appreciated the cleanliness of Sonesta Select Scottsdale at Mayo Clinic Campus. Maintaining a spotless environment is one of our highest priorities. We highly appreciate your feedback and look forward to welcoming you back.

8/10 Bueno

Frank

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall a good experience. The property was undergoing an update while we were there, so not entirely fair to rate. Staff was friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Frank, thank you for taking the time to share your views. At Sonesta Select Scottsdale at Mayo Clinic Campus, we're thrilled that you were able to appreciate our team member's assistance during our update process. We strive to deliver a superior experience, even in the midst of improvements. We look forward to having you back once our updates are complete.

8/10 Bueno

Ronnie

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
1. We were not given the the room that we expected on the balcony level . 2. Only had 1 bath towel and a pool towel for shower 3. Discovered big large bug under ottoman.
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Service el 28 abr. 2024
Ronnie, it's great to learn that you stayed with us at Sonesta Select Scottsdale at Mayo Clinic Campus. We are sorry to understand there were a few aspects of your stay that did not meet your expectations, such as difficulties with your room's location and insufficient towels. We regret the discomfort caused because of the unexpected visitor in your room. All your comments have been well noted and shared with the relevant teams to assess and improve our services. We certainly hope to host you again in the future and offer you an experience that truly reflects our standards.

10/10 Excelente

Debra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 25 abr. 2024
Debra, thank you for your feedback! We're delighted to hear that you appreciated the location of Sonesta Select Scottsdale at Mayo Clinic Campus. We hope to have another opportunity to host you when your travels bring you back to Scottsdale.

10/10 Excelente

John

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 12 may. 2024
Thank you for the fantastic rating, John!It's outstanding you had such a wonderful experience at Sonesta Select Scottsdale at Mayo Clinic Campus. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Bueno

Rod

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Thank you for the 4-star rating, Rod!It's great your time at Sonesta Select Scottsdale at Mayo Clinic Campus was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 17 abr. 2024
William, thank you for your feedback. We are thrilled to know that you appreciated the cleanliness and tranquility at Sonesta Select Scottsdale at Mayo Clinic Campus. We strive to foster a relaxing environment for our guests, and your comments affirm that we are doing just that. We look forward to welcoming you back.

4/10 Mediocre

Janise, Big Bear Lake

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
What we liked: Easy parking, low priced room, nice view from the balcony, mini fridge and microwave. What we didn't like: The sheets and floor were dirty, the floor, there was no coffee or cups in the room so I had to ask the maid in the hallway for some, the tissues ran out and when I went out of the room and asked the maid again in the hall for a replacement. She asked if I'd gone down to the front desk to ask for more even though she saw that I'd just come out of my room. The pump on the hair conditioner in the shower didn't work. There were more minuses than plusses for us, sure we'll go back in the future.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Janise, it's concerning to hear about your experience with cleanliness and room amenities during your stay. It is our priority to provide a tidy, comfortable, and well-appointed space, so we regret that this was not reflected in your stay. Your feedback about these issues has been noted and will be communicated with our team members for improvement. Even though you've had some hiccups this time, it's uplifting to know you would consider a return visit and we hope to positively impress upon your next stay.

8/10 Bueno

lawrence, Sacramento

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is very close to the Scottsdale Mayo clinic that is awesome ! The property is currently going through a renovations, so at least the Owners are taking care of this property.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Lawrence, we're thrilled to know that the proximity of Sonesta Select Scottsdale at Mayo Clinic Campus to the clinic was beneficial for you. Thank you for recognizing the commitment to improve our facility. Rest assured, we're eager to provide an even better experience once the updates are complete. We hope you'll return to enjoy them.

10/10 Excelente

Andrew

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Great stay!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 11 abr. 2024
Andrew, it's wonderful to hear you had such a fantastic experience at Sonesta Select Scottsdale at Mayo Clinic Campus! We're excited to welcome you back for another great stay in the future!

10/10 Excelente

Rocco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quick stop nice and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Rocco, thank you for sharing your review. We're thrilled to know you enjoyed your quick stay at Sonesta Select Scottsdale at Mayo Clinic Campus and appreciated our pristine cleanliness. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Bueno

Jaime

Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 26 abr. 2024
Jaime, thank you for your 4-star review of Sonesta Select Scottsdale at Mayo Clinic Campus. We are elated for the positive evaluation and look forward to welcoming you back on your next trip.

10/10 Excelente

Marc

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was so welcoming, friendly and proud of their newly renovated property. Everyone we spoke with from the front desk, coffee bar, and housekeeping was consistently happy, proud, and more than happy to help. This is a well-managed property, very clean, a very pleasant experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 3 abr. 2024
Marc, it's terrific to hear your positive feedback on your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled to learn that our team members were welcoming, friendly, and took pride in our renovated property. It's always our aim to provide a clean environment with exceptional service. Your remarks on the dedication of our front desk, coffee bar, and housekeeping colleagues are truly appreciated! We can't wait to welcome you back for another pleasant experience.

8/10 Bueno

Lori

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was a very nice and quiet area. The lack of coffee after 9:00 am and staff not able to make exceptions to use the coffee bar were my only negatives.
Se hospedó 8 noches en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Lori, thank you for choosing the Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to leave a review. We're delighted to hear that you appreciated our serene environment. However, we regret to hear your concerns about the availability of coffee post morning hours. We continuously strive to accommodate our guests' needs, and your feedback is valuable to us. We hope you'll consider us again in the future, and we'll do our best to meet and exceed your expectations.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 30 mar. 2024
Richard, it's wonderful to hear that you appreciated the aesthetic appeal of Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled that our property left a positive impression on you. We appreciate your kind words and look forward to your next visit.

4/10 Mediocre

Louis

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Disappointed!!! I’ve stayed at this property previously and always found it a good value and well taken care of. Most recently, stayed in room 180. Lock set malfunctioned leaving us locked in our room. In over 40 years of travel around the world this has never happened. Thanks to the housekeeping staff. Also, hot shower was lukewarm at best. Will need to seek other options when visiting next time
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Louis, it's regrettable your stay didn't meet your previous experiences with us. We're sorry to hear about the troubles you encountered with the room lock and the shower temperature. These issues are certainly not indicative of the high standards we aim to provide. We're grateful to our team members who were able to assist. We hope you'll reconsider and give us another chance to provide the exceptional stay you know we can deliver during your future visits.

10/10 Excelente

Karen

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Close to Mayo Clinic
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Karen, it's wonderful to hear you appreciated the strategic location of Sonesta Select Scottsdale near the Mayo Clinic Campus. Our position is indeed convenient for many of our guests. We're glad to know this aspect enhanced your stay. Thank you for your positive feedback and we eagerly look forward to welcoming you back in the future.

8/10 Bueno

Michael

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 14 abr. 2024
Michael, thank you for staying at Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to rate your experience. We're glad to hear that you had a satisfying stay, and we look forward to hosting you again in the future.

10/10 Excelente

darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Darren, it's wonderful to hear that you had a great experience at Sonesta Select Scottsdale at Mayo Clinic Campus! Thank you for taking the time to rate us. We truly appreciate your feedback and look forward to welcoming you back in the future. Safe travels!

6/10 Aceptable

Gina

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 23 mar. 2024
Gina, it seems that your stay with us did not fully meet your expectations. We would appreciate any specific feedback you might have so that we may better understand your experience and make the necessary improvements. We hope for the opportunity to serve you better in the future.

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet, clean facility. Tad pricey nationally it seems but commensurate with outrageous local prices.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 19 mar. 2024
Michael, we're thrilled to hear you appreciated the tranquility and cleanliness at Sonesta Select Scottsdale at Mayo Clinic Campus. Your feedback on the price is valuable and we continually strive to provide the best value in terms of location, amenities, and service. We hope to welcome you back for another pleasant stay!

8/10 Bueno

Linda

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would love to give this 5 stars. However, the cafe/bar is only open in the morning from 7-9 a.m. some evening hours would give 5 stars.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 16 mar. 2024
Linda, it's wonderful to hear that you enjoyed your stay at Sonesta Select Scottsdale at Mayo Clinic Campus. We acknowledge your feedback regarding the operational hours of our café/bar. It's feedback like yours that helps us continuously improve and enhance our guest experiences. Looking forward to serving you again in the near future.

10/10 Excelente

eugene

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is undergoing renovation but it shows great potential as a destination property for patients of the Scottsdale Mayo Clinic campus. The campus provides free shuttle service to the Phoenix campus which is worth gold! Thank you for your service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Eugene, we're delighted to hear that you appreciate the potential of Sonesta Select Scottsdale at Mayo Clinic Campus amidst our ongoing improvements. Your recognition of the handy shuttle service is much appreciated. Our aim is to be a comfortable and convenient location for guests visiting the Mayo Clinic. Your gratitude is truly valued, and we're excited to serve you even better in the future.

2/10 Terrible

Sonja

No le gustó: Estado de la propiedad e instalaciones
Construction going on & the a/c unit was so loud we couldn’t sleep.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Sonja, thank you for sharing your experiences. It seems like the ongoing improvements and the noise from the air conditioning disturbed your rest. Your constructive feedback will be taken into consideration, as it is insightful for our ongoing efforts to enhance guest comfort. Your next stay with us should meet your expectations and provide peaceful rest.

8/10 Bueno

john

Viajó con su pareja
Le gustó: Servicios
It was convenient for our Mayo Clinic appointments.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 12 mar. 2024
John, we're thrilled to hear that Sonesta Select Scottsdale at Mayo Clinic Campus was able to offer an ideal location for your appointments at Mayo Clinic. We aim to make every stay convenient and stress-free. We appreciate your feedback and hope to serve you again soon.

6/10 Aceptable

Curt

Viajó por negocios
Nothing special and it was under construction.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 9 mar. 2024
Curt, we appreciate your feedback. It sounds like your stay didn't quite live up to expectations due to the ongoing renovations. While these updates are meant to enhance guest experience in the future, we apologize for any inconvenience caused during your visit. We hope to have the opportunity to host you again once our transformations are complete to provide the experience we aim for.

4/10 Mediocre

Covey

Viajó por negocios
The property was heavily under construction….at least those were the noises I thought was hearing early in the morning. Much of the rooms and hallways were a work in progress.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 6 mar. 2024
Covey, your recent review makes it evident that your stay was less than ideal due to the noises and ongoing updates happening on our premises. We can assure you that progress works are aimed at enhancing guest experience. However, we acknowledge it shouldn't overshadow your comfort and relaxation. We hope to show you a serene and fully updated environment on your next visit.

10/10 Excelente

Hailee

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stay at this location all the time and it’s our favorite!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 29 feb. 2024
Hailee, we're thrilled to hear that the Sonesta Select Scottsdale at Mayo Clinic Campus continues to be your preferred choice! It's truly our honor to be your 'favorite'. Thank you for sharing your experience with us, we can't wait to welcome you back on your next visit.

10/10 Excelente

Joseph

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nonthing
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Sonesta Select Scottsdale at Mayo Clinic Campus so we can share yet another amazing experience!

2/10 Terrible

Elizabeth A

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Very disappointing--it’s a construction zone with nails all over the parking lot, no complimentary coffee in the lobby, no smart TV (all you are left with are a few live channels--not even the option of signing in to your own streaming accounts), walls are paper thin--you can hear everything, including the person next door talking normally on their phone, and the hotel is very stingy (quite a few additional charges from parking to checking in), lots of garbage on vacant property next to hotel, and the little considerations, such as sulfate-free shampoo and conditioner, are also amiss. There are many of other hotels close by—go with one of those..
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 23 feb. 2024
Elizabeth, it's unfortunate that your stay didn't meet your expectations. We regret that the ongoing improvements on-site inconvenienced you. We’re also sorry to hear about your disappointment regarding the amenities and the noise disturbances. Measures are continuously taken for improving our property's cleanliness and relieving unnecessary charges. We assure you, our amenities are selected with our guests' comfort in mind. Your feedback is invaluable and we'll certainly take your concerns into consideration for improvements. It's our hope, you'll consider us again in the future when our renovation process is complete.

4/10 Mediocre

Norman

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 2 mar. 2024
Norman, it appears that your stay didn't fulfill your expectations. We take feedback seriously and strive to ensure all our guests have a pleasant experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.

4/10 Mediocre

Rick

No le gustó: Personal y atención
I didn't get back personal items that I had accidentally left in the room when I checked out indicating, in my opinion, that cleaning staff did a poor job cleaning the room after I , checked out, or are dishonest and took my property rather than turn it in to Lost & Found.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 23 feb. 2024
Rick, we genuinely regret to hear about your experience regarding items left behind. We hold ourselves to the highest standards, and our team members ensure that all found items are safely returned or stored for retrieval. We understand your concern and would recommend reaching out directly for further assistance. It's our aim to always provide a reliable, consistent experience for our guests, and we hope we'll have the chance to restore your faith in us on a future stay.

2/10 Terrible

james

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Zero hot water. Front desk said wait a few minutes, we waited 20. Called front office and was told they will take $15 off my bill lol. Is this a Motel 6? Keep your $15 , just won’t stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 17 feb. 2024
James, we lament hearing about the trouble you encountered regarding the hot water availability during your stay. The initial response you received from the front office does not meet the standard we aspire to. Rest assured, we are actively striving to maintain the highest functionality of our amenities. We regret your decision but completely understand, and express our sincerest hope that you might choose to return in the future so we can provide a more satisfactory experience.

2/10 Terrible

VEANET

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 19 feb. 2024
We appreciate the feedback, Veanet.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.