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Opiniones sobre Omni Tempe Hotel at ASU

4 out of 5
Omni Tempe Hotel at ASU
7 East University Drive, Tempe, AZ

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 314 de 404 opiniones" "
Evaluación: 8 - Bueno. 51 de 404 opiniones" "
Evaluación: 6 - Aceptable. 20 de 404 opiniones" "
Evaluación: 4 - Mediocre. 9 de 404 opiniones" "
Evaluación: 2 - Terrible. 10 de 404 opiniones" "

9,8/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Hernan, Hermosillo

Se hospedó 1 noche en abril de 2024
Respuesta de Director of Front Office el 28 abr. 2024
Thank you for sharing your experience with us here at The Omni Tempe at ASU! we hope to see you again soon.

10/10 Excelente

Fabian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Front Office el 18 feb. 2024
We are delighted to hear you enjoyed your stay with us her at The Omni Tempe at ASU! We look forward to seeing you again soon.

10/10 Excelente

Luis Alberto

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The area is very safe even at night. From checking in to checking out was a breeze. I would definitely stay again.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Branae

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel itself was very clean, and the room was comfortable. Very nice amenities, and close to a lot of fun places within walking distance. I must have missed it when booking, but I was a little thrown off when I arrived to find out it was valet only, which you have to pay separately from your stay. Overall a nice experience.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Victoria Anne, Anacortes

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was my second stay in less than a year. Absolutely fantastic hotel! Beautiful, clean, great amenities and the staff is A
Se hospedó 4 noches en marzo de 2024
Respuesta de Director of Front Office el 9 may. 2024
Victoria, Thank you for staying with us at The Omni Tempe at ASU & for sharing your experience. We hope to see you again in the near future!

10/10 Excelente

Maryna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel
Se hospedó 5 noches en mayo de 2024
Respuesta de Guest Service Manager el 9 may. 2024
Maryna, thank you for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

10/10 Excelente

Brigid

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great ambiance, friendly staff, centrally located to major ASU sites.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Nichole

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Parking is not good! The garage is far from property.
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Service Manager el 9 may. 2024
Thank you, Nichole for your feedback. Actually, the hotel is directly in the rear of the hotel which is an est.3 min distance for our valet to retrieve a vehicle. Thank you again for visiting with us.

2/10 Terrible

Courtney

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
I have never experienced so much racism in my life. What was supposed to be my graduate degree celebration and vacation, turned into a disappointment. From the staff to the guest, the way my husband and I were treated was horrendous. I was so hurt that I went back to seclude myself in the room. The only person that treated us with some form of respect was Katy at Lucero. The manager working at Lucero Monday night around 9pm persistently walked pass my husband and I and served others while we sat for 45min and watched others just walk up and get their order! When Katy finally acknowledged us and tried to help the manager continuously interrupted her as she was talking to us. There’s so much more that took place but I will leave it there. I will never recommend this place to anyone
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Service Manager el 8 may. 2024
Hello Courtney, thank you for your feedback and advising us of your experience. We apologize for the inconvenience and will certainly address the issues you spoke of as this is not the normal operation and behavior of any of our team members at the Omni Tempe. Please feel free if you wish to reach out to the hotel directly and speak with one of our Restaurant Manager so we gather further details of your visit to Lucero's. Thank you again and we hope you provide with another opportunity to provide a better experience for you.

10/10 Excelente

Jessica

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the property. But this is definitely a college town and you see that with the caliber of staff. Where the property is clean and beautiful the area outside the property is dirty, smelly and over run with homeless. If you stay here just stay on the property.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Services Manager el 29 abr. 2024
Jessica, thank you for staying with us. We look forward to seeing you again in the near future.

10/10 Excelente

Shikela

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
I enjoyed my stay and experience of the hotel. The only issue was the sound of traffic and horns blowing late into the night from my room.
Se hospedó 2 noches en abril de 2024
Respuesta de Director of Front Office el 28 abr. 2024
Thank you for sharing your experience with us at The Omni Tempe at ASU! We do apologize for the noise. Should you choose to stay with us again in the future please let us know and we would be delighted to ensure we place your reservation in a quiet location.

10/10 Excelente

Rocio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services Manager el 29 abr. 2024
Thank you, Rocio for staying with us. We look forward to seeing you again soon.

2/10 Terrible

Jacob

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The great architecture was unfortunately ruined by the snotty blonde woman working at the desk who was nasty to me when I asked about parking and gave me no info about elevator location, check out, etc. No ice machine. Parking was a complete disaster. Didn't feel safe here on multiple occasions there were screaming homeless people underneath our window. Other than that, it was great
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Manager el 26 abr. 2024
Jacob, we sincerely apologize for the experience you endured during your stay with us. Thank you for your feedback and we will ensure the issues you spoke of will be addressed with additional training for our staff. Currently, we are as well addressing the ice machine situation. In the meantime, our housekeeping team members have gladly delivered ice to our guest rooms upon request. We aim to ensure all of our guest are safe at the Omni Hotel Tempe. Thank you again for staying with us and please give us another opportunity to provide you with an exceptional experience.

6/10 Aceptable

Hollisann

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager el 23 abr. 2024
Thank you Hollisann for staying with us at the Omni Tempe Hotel. We hope you visit us again in the near future.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone of the staff we met was wonderful. One could say they appeared to be genuinely happy that we were there. You can’t train that. Happy staff, happy customer.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 18 abr. 2024
Thank you, John for selecting the Omni Tempe Hotel for your recent stay. We are pleased your experience was a good one and yes, each of our staff members are super stars that we're proud of as they create great experiences for our guest. Please come back to see us again soon during your travels to Tempe, AZ.

6/10 Aceptable

Michael

Terrible food
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 15 abr. 2024
Hello Michael, we apologize that your experience was not as expected in one of our restaurants. We appreciate our guest feedback and would have liked a bit more details so we can address the matter. Thank you for staying with us and hopefully we will see you again in the near future.

10/10 Excelente

Dustin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome location and nice, clean hotel. The A/C thermometer was definitely wrong in our room (showed it was cooler than what it was) but the A/C did work so it was fine. Can’t say another negative thing. You can feel comfortable booking a room here.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services Manager el 12 abr. 2024
Thank you, Dustin for staying with us. We appreciate your feedback and look forward to seeing you again in the near future.

8/10 Bueno

Jenice

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Manager el 11 abr. 2024
Thank you, Jenice for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

8/10 Bueno

Todd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice new hotel. Small detail, but no ice machines on the hotel floors is a little annoying
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Manager el 8 abr. 2024
Thank you, Todd for staying with us at the Omni Tempe Hotel. We are currently working on a solution regarding the ice machines and will have them soon replaced on our guest room floors. Please come back to see us again soon.

10/10 Excelente

Paul

Se hospedó 1 noche en abril de 2024
Respuesta de Director of Front Office el 7 abr. 2024
Thank you for sharing your experience with us at The Omni Tempe at ASU! We hope to see you again in the near future.

10/10 Excelente

Breanna

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Manager el 25 abr. 2024
Thank you, Breanna for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

4/10 Mediocre

Patricia

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
You are not asking what I didn't like. The computers were down when we arrived and couldn't make keys, My son waited 2 hours for a room. On the last day (4/1) we had cold water for showers in both rooms. When I complained the gentleman at the desk said we could have used another room for showers .By this time I was dressed. I have had better service at a Holiday Inn for less price (and a free breakfast)
Se hospedó 3 noches en marzo de 2024
Respuesta de Director of Front Office el 4 abr. 2024
Patricia, thank you for sharing your experience with us. We value your feedback and are sorry your experience was anything less than exceptional. Please reach out to the property directly as we would like to hear more about your experience in an effort to improve in the future.

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Thank you, Andrea for staying with us. We look forward to seeing you again in the near future.

10/10 Excelente

nadine

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Thank you, Nadine for staying with us. We look forward to your visiting us again in the near future.

6/10 Aceptable

Bryan, Rancho Santa Margarita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This location was great for my trip. The hotel was clean and the staff was friendly. I am giving 3 stars due to upon arrival on 3/29. The computer systems were down for all Omni's. Although not their fault, it was just a hassle to find hotel personnel every time to re enter our room. Clayton was great. The staff at the pool had no idea about the computers being down and the key outage. Additionally, it was a pain to have to call for ice every time I wanted some. An ice machine would have saved the staff several trips to our room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Hello Bryan, thank you for your feedback. We do apologize for the inconvenience regarding the key system and hope this did not ruin your experience. Please come back to see us again in the near future. We would love to be your hotel of choice while visiting the Tempe area.

10/10 Excelente

KEVIN R

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location in proximity to the University and restaurant. The staff was very friendly and responsive.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Thank you, Kevin for staying with us. We look forward to seeing you again in the near future.

2/10 Terrible

Heather

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Hello Heather. Thank you for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

10/10 Excelente

SHINY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay at Omni was absolutely enjoyable l. The ambience was beautiful. The staff was courteous. The hotel is placed at a very convenient location. It was very clean. Will definitely choose Omni again
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 5 abr. 2024
Thank you, Shiny for staying with us. We are pleased you enjoyed your visit with us. Please come back to see us again soon.

8/10 Bueno

Todd

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful hotel. The only downfall is that it is very loud at night from the street below.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 2 abr. 2024
Thank you, Todd for staying with us. The hotel is located in a downtown city area and unfortunately at times there is street noise. Should you visit us again in the future, we can accommodate your reservation on the East side of the hotel in the rear which is away from the street. Thank you again for the feedback and hopefully we will see you again.

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was beautiful, pool was wonderful. Area around not so nice. Lots of homeless and loud traffic noises.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 26 mar. 2024
Thank you, Nicole for staying with us. The hotel is located in a popular downtown area of Tempe so there is an ample amount of street noise. Should you visit us in the near future, we will ensure to accommodate your room away from the street level.

10/10 Excelente

Charlene

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and helpful staff.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Service Manager el 26 mar. 2024
Charlene, thank you for staying with us. We look forward to seeing you again in the near future.

8/10 Bueno

Umaphorn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and convenient location
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Service Manager el 26 mar. 2024
Thank you for staying with us. We look forward to seeing you again in the near future.

8/10 Bueno

Suzanne, Brentwood

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and nice. Centrally located. Staff is pleasant and helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Service Manager el 26 mar. 2024
Suzanne, thank you for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

8/10 Bueno

Greg

Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Service Manager el 15 abr. 2024
Greg, thank you for staying with us at the Omni Tempe Hotel. We look forward to seeing you again in the near future.

10/10 Excelente

HRANT

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 25 mar. 2024
Hrant, Thank you for staying with us. We look forward to staying with us.

10/10 Excelente

Juan Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel staff was friendly and polite. We overall enjoyed our stay.
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Services Manager el 25 mar. 2024
Thank you, Juan Carlos, for staying with us and glad you enjoyed your visit with us. Please come back to see us again soon.

10/10 Excelente

karla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Modern, upscale hotel with a rooftop pool and nice bar.
Se hospedó 1 noche en marzo de 2024
Respuesta de Omni el 24 mar. 2024
Thank you for the review, karla!

8/10 Bueno

Anna

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 26 mar. 2024
Hello Anna, thank you for staying with us. Please come back to see us again soon.

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property, surprised at how awesome this hotel looked honestly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services Manager el 25 mar. 2024
Brandon, thank you for staying with us and we're glad you like the hotel. We look forward to seeing you again in the near future.

10/10 Excelente

brooke, Denver

Viajó con su familia
Nice, clean property and great location. We were touring the University and walked from the hotel. Perfect spot!
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Front Office el 22 mar. 2024
Brooke, Thank you for Staying with us at the Omni Tempe at ASU! We appreciate you sharing your experience with us and hope to see you again in the near future.

6/10 Aceptable

Lisa

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Omni el 24 mar. 2024
We appreciate your review!

10/10 Excelente

Julie

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything exceeded my expectations
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Service Manager el 19 mar. 2024
Julie, thank you for staying with us! We are glad you enjoyed your stay and looking forward to providing you with another exceptional experience at the Omni Tempe Hotel.

10/10 Excelente

Lloyd

Le gustó: Limpieza, servicios
Everything was top tier
Respuesta de Guest Service Manager el 19 mar. 2024
Lloyd, thank you for staying with us. We look forward to seeing you again and providing you with an exceptional experience here at the Omni Tempe Hotel.

10/10 Excelente

russell

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very nice hotel!!
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Service Manager el 19 mar. 2024
Russell, thank you for staying with us. We look forward to seeing you again in the near future.

10/10 Excelente

Liza

Se hospedó 2 noches en marzo de 2024
Respuesta de Director of Front Office el 7 abr. 2024
Liza, we appreciate you letting us know about your experience with us and look forward to seeing you again in the near future.

10/10 Excelente

Michael

Se hospedó 3 noches en marzo de 2024
Respuesta de Director of Front Office el 7 abr. 2024
Thank you for staying with us at The Omni Tempe at ASU! we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Michael

Se hospedó 4 noches en marzo de 2024
Respuesta de Director of Front Office el 7 abr. 2024
Thank you for sharing your experience with us at The Omni Tempe at ASU and we hope to see you again in the future.

10/10 Excelente

Hallie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved!
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Service Manager el 18 mar. 2024
Hallie, thank you for staying with us. We look forward to seeing you again in the near future.