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Opiniones sobre Motel 6 Phoenix North - Bell Road

2 out of 5
Motel 6 Phoenix North - Bell Road
Phoenix, AZ

Opiniones

5,6
Evaluación: 10 - Excelente. 160 de 933 opiniones" "
Evaluación: 8 - Bueno. 171 de 933 opiniones" "
Evaluación: 6 - Aceptable. 165 de 933 opiniones" "
Evaluación: 4 - Mediocre. 152 de 933 opiniones" "
Evaluación: 2 - Terrible. 285 de 933 opiniones" "

5,8/10

Limpieza

6,8/10

Personal y atención

5,2/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

5,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Sergio

Se hospedó 3 noches en abril de 2024

2/10 Terrible

Edgar Antonio

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Antonio

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Raúl Sainz

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones

6/10 Aceptable

Santiago

Se hospedó 1 noche en abril de 2023

2/10 Terrible

Yadira

Se hospedó 1 noche en agosto de 2022
Respuesta de Brand Experience Team el 29 sept. 2022
Hi Yadira,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excelente

diana

comentario
buena experiencia
Se hospedó 2 noches en enero de 2022
Respuesta de Brand Experience Team el 12 feb. 2022
Estimado Diana, ¡Nos alegra que haya tenido una gran experiencia y apreciamos sus comentarios! Esperamos satisfacer sus futuras necesidades de alojamiento.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de The Guest Experience Team el 26 mar. 2021
Thank you for your feedback.

10/10 Excelente

Javier

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pedimos toallas adicionales, y no las podian surtir hasta que no llegara la camarera. lo que significa que no se pueden pedir toallas a cualquier hora.
Se hospedó 1 noche en enero de 2020
Respuesta de Ashley MOD el 10 ene. 2020
Thank you for your feed back and we are working hard to solve the issue.

2/10 Terrible

Martín

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Muy mala experiencia. Me regresaron mi dinero.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Ashley MOD el 19 dic. 2019
Thank you for your feedback

8/10 Bueno

Cliente verificado

Le gustó: Limpieza

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
bien, aunque solo lo usamos para dormir un rato ya que teniamos una cita cerca del area

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk lady was excellent, let me check in early since a room was available. Decided to extend my stay for an additional day.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jessica

Le gustó: Personal y atención
No le gustó: Limpieza
Great staff, extremely kind and helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Brand Experience Team el 1 may. 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Natalie #Team6

2/10 Terrible

Randy

They had no reservations for us, despite your confirmation #. And no rooms. Quite the hassle then finding another place😡 I’ll do my own booking from now on.
Se hospedó 1 noche en abril de 2024
Respuesta de Nancy Y. el 17 abr. 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Aspen

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Aspen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Never had any issues before and all of a suddenx supposedly I damaged a wall. Their staff like the maintenance crew and housekeeping people lie for only god knows why. The maintenance person immediately came to the room I checked out of with a work order to fix the shower head where it connects to wall, which in the timeframe between me checking out and housekeeping and maintenance coming to the very same room there was no way that there was time to submit a work order and process the work requested without them knowing about the damage prior to me being in that room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nancy Y. el 17 abr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Cory Elvin

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Motel was horrible from being dirty, having bugs, noisy from traffic and room needed several repairs.
Se hospedó 3 noches en marzo de 2024
Respuesta de Brand Experience Team el 12 abr. 2024
Hi Cory,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Aceptable

Annie

Viajó por negocios, Viajó con mascotas
This is an older Motel 6, room was fairly clean but property was dirty. When I left about 4 am, I was asked for money or if I wanted to buy drugs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 1 abr. 2024
Hi Annie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Bueno

Patrick

Viajó por negocios
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
They didn’t have rooms ready and when finally checked in to my room It was clean and looked good Turn on tv , no channel came on , call front desk Said they’ll send security over to get tv to work Nobody came to check tv
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 1 abr. 2024
Hi Patrick, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Marta

No le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 4 abr. 2024
Hi Marta, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

6/10 Aceptable

NAI-RONG

Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Rebecca

No le gustó: Limpieza, estado de la propiedad e instalaciones

4/10 Mediocre

Richard

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
PAID FOR A REFRIGERATOR MICROWAVE COFFEE MACHINE BUT NOTHING WAS THERE... AND NO HEATING SYSTEM AVAILABLE FOR COLDS NIGHTS.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nancy Y. el 19 mar. 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Mediocre

Sally

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Sheets had holes in them and towels were ragged. only plus was it was clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Nancy Y. el 19 mar. 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Kimberly

Viajó con su pareja, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I am not one to leave reviews whether good or bad but this stay was hands down the worst experience ever. I stay in hotels a lot and have never had a worse time. The rooms were filthy and had plumbing issues. The first night, an hour after checking in, a room key was issued for my father’s same room and a person tried to enter his room late at night. They told security that it was their room and my dad was questioned as to what he was doing in the room. After confirming it was his room he didn’t feel comfortable staying there. He felt unsafe. We ended up checking out of his room for the second night so he could stay with me and feel safe. The front desk lady wasn’t helpful. The area around was full of drunks, addicts, and loud people. I will be contacting the GM in the morning. Avoid this hotel!
Se hospedó 2 noches en marzo de 2024
Respuesta de Nancy Y. el 19 mar. 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Mediocre

ALICIA

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 21 mar. 2024
Hi Alicia, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Michal

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
To say that this motel is in disrepair does disrepaired motels an injustice? There is bodily fluids on the walls. There is feces all over the bathroom. I wish I could submit pictures because the ceiling is leaking water and there are cigarette stains all over the room. So much for a non-smoking room. Not only should you not stay here, but I'm going to call the health inspector tomorrow morning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nancy Y. el 19 mar. 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excelente

Myrical

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Nancy Y. el 14 mar. 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Terry

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the bed was old and lumpy and improperly made. The floor was dirty and the wall was recently patched with the joint compound still tacky and unpainted. The trash can around the property were overflowing with garbage. The room was supposed to be non smoking but it smelled like an ashtray. This room was way overpriced.and I would never stay here again
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 12 mar. 2024
Hi Terry,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bueno

Brian

Le gustó: Personal y atención
No air conditioning. Room was situated in the front with all day sun and room was very warm.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 12 mar. 2024
Hi Brian,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Martin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Worst place ever. Dont stay here
Se hospedó 2 noches en febrero de 2024
Respuesta de Nancy Y. el 7 mar. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Mediocre

Frank

No sheet on bed
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 28 feb. 2024
Hi FrankThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Nicholas

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nothing
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 22 feb. 2024
Hi Nicholas,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excelente

Juan, Pico Rivera

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team el 7 feb. 2024
Hi Juan,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Bruce

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
1. I had problems with the door lock, took 3 trips to the office to get in. 2. No towels. Had to call to have them delivered the next morning. 3. The room was not cleaned and no towels. Was told I had to request room cleaning. 4. The shower did not work properly, either extremely hot or cold water. 5. Noisemakers next door.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Roberto

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Boo poo
Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team el 30 ene. 2024
Hi Roberto,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Khushal

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Jennifer

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Roaches and sketchy people
Front desk was nice but thats where it ends. ROACHES, not alot but they're there. the room seemingly looks clean at first till youre 30 min. in it. Lots of sketchy people around. Had one guy come down and stand by the stairs as i unload my car. Usually my kids help with the unloading but i felt so uncomfortable that i told them to stay in the room. Another guy came out and spent the whole time picking at whatever was on the concrete while i unpack. When i first went there barely anyone was outside, but once i start unloading, more people seem to want to roam around.
Se hospedó 1 noche en enero de 2024
Respuesta de Nancy Y. el 17 ene. 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Aceptable

Christopher

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Needs Work
Staff was nice and mostly helpful. Place was a dump for too many reasons to list. Renovating is what they told me. Falling apart would be a better description. No heat, bring an extra blanket.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team el 3 ene. 2024
Hi Christopher, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Mediocre

Nicholas

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They didn't have the rooms i booked, and all rooms smelled like smoked
Se hospedó 2 noches en diciembre de 2023
Respuesta de Brand Experience Team el 13 dic. 2023
Hi Nicholas,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

mark

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Michael, Pahrump

Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a front row seat to a shooting that happened right outside my room, and my door being taped off with crime scene tape with a cop outside making sure I didn't walk into the crime scene and the blood on the ground. I was then entertained by watching the forensics team take pictures of everything outside my window. Later in the day, I also had a front row seat as I watched the coroner take the victim down the stairs in a body bag. This isn't the kind of entertainment I was planning on sharing with my family while in Phoenix, which includes two small children under the age of four. Did any motel staff come by and check on us? Nope. Was I offered a discount or better yet a refund seeing how I almost lost my life here? Nope. I got nothing... I guess it's just another day at Motel 6. They did at least have someone come and power wash everything once the cops were done with the scene. Do yourself a favor and spend a few bucks more and find a safer place. The lure of "Pets stay for free" simply isn't worth it.
Se hospedó 8 noches en octubre de 2023
Respuesta de Brand Experience Team el 1 nov. 2023
Hi Michael,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excelente

Brittney

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
I like :Check in was fast and simple as fck. I didn't like : A.C. and How dirty room was, and towels. NEED TO HIRE NEW HOUSEKEEPER'S SERIOUSLY, UNACCEPTABLE.
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team el 1 nov. 2023
Hi Brittney,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excelente

Alecia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Schuyler

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Trent

Se hospedó 1 noche en agosto de 2023