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Opiniones sobre Hotel Tempest, Trademark Collection by Wyndham

2.5 out of 5
Hotel Tempest, Trademark Collection by Wyndham
1375 E University Dr, Tempe, AZ

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 170 de 547 opiniones" "
Evaluación: 8 - Bueno. 186 de 547 opiniones" "
Evaluación: 6 - Aceptable. 88 de 547 opiniones" "
Evaluación: 4 - Mediocre. 63 de 547 opiniones" "
Evaluación: 2 - Terrible. 40 de 547 opiniones" "

8,0/10

Limpieza

8,0/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Lorena cortes

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy tranquilo
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

andy

Se hospedó 4 noches en enero de 2024

10/10 Excelente

Gerardo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 10 ene. 2024
Hi Gerardo,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Jose Antonio

No le gustó: Limpieza, personal y atención, servicios
Es un hotel caro para la calidad que tiene el agua de la regadera apenas sale agua
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Mario

Viajó con su familia
Le gustó: Limpieza
Todo muy bien. Estuvo muy agradable la estancia volveremos
Se hospedó 1 noche en enero de 2023

8/10 Bueno

alejandro

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
es un lugar bonito y comodo el unico detalle es que cuanto entre a mi habitacion estaba sucio el baño
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

luciano h, rosario

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
2 noches oct 2015
el hotel no es hermoso, solo lo necesario para llegar y dormir tranquilo.
Respuesta de Tara B. el 13 ene. 2020
It is beautiful now! Come see our brand new renovation!

4/10 Mediocre

Kayla, Del Mar

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Our bed was hard as a rock and felt like you were sleeping on a heating pad, which normally I’d prefer because I sleep cold….well not here. Needed the AC on at 68 degrees to try to counter the hot, non breathing mattress, but then our skin was too cool and at a higher temp we were sweating even more in the mattress. Couldn’t turn the AC too low because the comforter was as thick as the top sheet. Pillows were all the same, too flat for one pillow and too thick if you tried two….I’m generally a back sleeper and that wasn’t possible on this bed, side sleeping was the only option, as stomach sleeping hurt my chest as if I was trying to stomach sleep on the floor. My husband and I woke up so many times because of the uncomfortable mattress….four nights there of barely sleeping and I’m returning home exhausted. Other than that….staff was great, location was easy, could walk to good restaurants and hotel was clean with bare necessities minus no closets in the room. Water pressure and temperature were on point….they just need new beds and pillows….
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Priti

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right next to ASU and it’s walkable and the evenings are nice. It’s clean the bar and breakfast area is small but okay.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent staff
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Zhaofeng

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Very good
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Yiyi

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The services provided are bare minimum. The hotel cut all the corners they can cut to provide service they promised to provide, even after being requested.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Ghassan

Se hospedó 1 noche en abril de 2024

8/10 Bueno

WINNI

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy parking. On a main road.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Susy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Nice lobby
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Anthony, Tucson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Ruth

Viajó en grupo
No le gustó: Servicios
The property was fine and front desk staff were kind. However, they have a policy in which you need to request any service for your room. If you don't request, no one even comes to your room. We had a full garbage can and all towels used and on the floor. Our room was not touched. We had to go to the front desk to get a garbage bag and towels.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Larissa

Viajó con su pareja
Le gustó: Servicios
Nice, quaint hotel in a convenient spot!
Se hospedó 3 noches en marzo de 2024

4/10 Mediocre

Ava

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Dawn

Viajó con su familia
Only provided 2 towels in a room for four people. The condition wouldn’t come out of the little bottle.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Tempest Management el 9 mar. 2024
Dear Dawn,Thank you for choosing our hotel. We apologize for any inconvenience with the towel count and the conditioner. Extra towels may always as we comply with our "Go Green" standards. We'll ensure better provisions for your comfort in the future. Your feedback is invaluable to us.

10/10 Excelente

Ginger

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location is great for events in downtown Tempe. Everything is clean and modern. Friendly staff. Some damaged finishes and the bathroom door didn’t shut all the way (maybe needed a repair) but overall seems like property is taken care of well. The pool area was clean and inviting. Would stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Tempest Management el 9 mar. 2024
Dear Ginger, Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and found our property clean, modern, and well-maintained. It's fantastic to know that you appreciated our friendly staff and clean pool area. We apologize for any inconveniences you experienced with the damaged finishes and bathroom door; rest assured, we are addressing these issues promptly. We greatly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

2/10 Terrible

Lyssa

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
Staff were rude and provided very poor customer service. Beds were also extremely uncomfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Tempest Management el 9 mar. 2024
Dear Lyssa,Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. Providing exceptional customer service is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations. Please know that your feedback is taken seriously, and we will address the issues with our staff and comfort of our beds to ensure improvements are made promptly. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Bueno

Brock, Indianapolis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff at the property are extreamly friendly and very helpful. I sat at front desk/bar multiple times and had several conversations with them during my visit. They were also willing to store my bags when I arrived early before check in. As well as when I was still in the area after check out. Here would be my lists of pro's and con's about the property. Pros: * Very friendly staff * Comfortable beds * Clean Bathrooms with nice showers * Affordable * Safe Area * Walkable to several areas around Tempe and Scottsdale * Good beer selection at lobby bar area and nice little hangout spots for just lounging around. *Affordable drinks and snacks at lobby store Cons: * 1st floor rooms are loud. Might want to bring earplugs due to all the outside and inside noises. * Cleaning staff did not come to my room to change sheets, clean or supply fresh towels. I was there for a week. * My room key deactivated itself multiple times and had to be reset 4 different nights in order for me to get into my room. * Expedia advertised this location to have "Free Breakfast" which currently is just a couple of pre packaged muffins that they sit out on the counter in the morning. Outside of the very few couple of areas mentioned above, I enjoyed my stay here.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Tempest Management el 9 mar. 2024
Dear Brock,Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're thrilled to hear that you found our staff extremely friendly and helpful, and we appreciate your kind words about our service.We apologize for any inconvenience you experienced with the noise in the 1st-floor rooms and the issues with the cleaning service. Your feedback regarding the Grab-and-Go breakfast and room key deactivation is also noted, and we are working diligently to improve these aspects of our service.We're glad to hear that overall you enjoyed your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 Mediocre

Angelika

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Small rooms, no water pressure in shower, pillows were terrible. Would not use again poor value for money
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Elizabeth

Viajó con su familia
Le gustó: Limpieza
Ok hotel for a few nights, but rooms are very small. No closet for hanging clothes. Almost no counter space in bathroom.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Victor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very helpful and polite staff.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

LaRachel

No le gustó: Limpieza, personal y atención
Se hospedó 11 noches en febrero de 2024

10/10 Excelente

Hai

Le gustó: Limpieza, personal y atención
great
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Roxana

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Judy

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was fine for the price. We expected a property more like the Wyndham we stay at in Las Vegas; this property appeared to have once been a Motel 6.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Qiang

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Judi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a smaller boutique type hotel. The check-in was quick and professional. It is within walking distance to ASU and close to the 202 freeway. It is also very close to Tempe Marketplace which has an abundance of restaurants. The bed was comfortable and they have a breakfast available.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Scott

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Javier

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great experience. Close to ASU and walkable.
Se hospedó 4 noches en enero de 2024
Respuesta de Sophia CSR el 31 ene. 2024
Hi Javier,Glad to hear that you had a great experience during your stay with us, and our convenient location near ASU added to your overall satisfaction. It's wonderful to know that you found our hotel to be easily accessible and within walking distance. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Bueno

Kimberly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a nice place to stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR el 31 ene. 2024
Hi Kimberly,Thank you for your positive feedback! We are glad to hear that you had a pleasant stay with us. It's our priority to provide a comfortable and enjoyable experience for all our guests and we are thrilled that we could meet your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excelente

Yolanda

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet
Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR el 24 ene. 2024
Hi Yolanda,It's great to hear that you found the hotel to be a quiet place. A peaceful environment is often appreciated by guests looking for a restful stay. If you have any more comments or questions, or if there's anything else you'd like to discuss, feel free to let me know. I'm here to assist you!

8/10 Bueno

Julie

Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR el 24 ene. 2024
Hi Julie,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Bueno

Raul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 23 ene. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bueno

Erich

Le gustó: Limpieza, personal y atención, servicios
It was quiet. Had a comfortable enough bed, coffee maker, tv with cable. Bathroom had shampoo, conditioner, soap bar and lotion. Thats always nice. Clean towels, plenty of them for 1 or 2 people. Staff was friendly enough, never really went down to "hang out" or anything. The girl that checked me in was nice. The night guy was friendly. Check out guy was also friendly. Cons. Door was hard to open, kept thinking my entry card didnt work until i figured out the door got caught on the frame and you had to push really hard. Coffee in the coffee maker was "meh". Needs more sugar or creamer packs but thats my personal opinion. The breakfast tea was much better than the coffee.
Se hospedó 1 noche en enero de 2024
Respuesta de Sagar Bhagat el 21 ene. 2024
Dear Erich,Thank you for taking the time to share your feedback about your recent stay at Hotel Tempest, Trademark Collection by Wyndham. We truly are delighted to hear that you found our accommodations quiet and comfortable, with friendly and helpful staff members.Your positive comments about our amenities, including the well-stocked bathroom and the variety of TV channels, are encouraging. We're pleased to know that you had interactions with our team members during check-in, in the evening, and at check-out, and that you found them to be friendly and accommodating.We apologize for the inconvenience you experienced with the door, and we appreciate your understanding in resolving the matter. Your feedback about the coffee maker and the availability of sugar and creamer packs is duly noted and we'll make improvements on that.It's great to know that you enjoyed the breakfast tea, and we'll certainly take your comments about the coffee into consideration as we strive to make improvements.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Thank you once again for choosing Hotel Tempest!Sagar BhagatGeneral ManagerHotel Tempest, Trademark Collection by Wyndham

10/10 Excelente

Jacob Lyle

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was easy to access off of a main road. Staff was Freindly and helpful.
Se hospedó 4 noches en enero de 2024
Respuesta de Sophia CSR el 17 ene. 2024
Hi Jacob,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Florencia

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
The room was clean. Beds are hard. The room we stayed in had a noise from next door that kept waking me up
Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR el 17 ene. 2024
Hi Florencia,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Skip it!!
Check in: very impersonal, no information on where your room is, where the elevator is, and I don’t feel as secure when key cards are already pre made before arrival. The room: 😳 walking in the light switch turns nothing on. Had to use my phone flashlight to try to find a light to turn on. Zero overhead lighting, only two table lamps and a hanging “lantern” type light..that’s all the light you get. There is no security lock on the door, the latch that is there is I think missing a piece? As a solo female traveler this does not make me feel safe. The window shade is a double layer shade, but the bottom one doesn’t open so there’s no way to get light from the window, it’s like a dark cell. Dark hair all over the duvet, dirty un-vacuumed carpet. The bathroom: I ended up with a handicap shower, no door or shower curtain so it flooded the entire bathroom trying to maneuver around the flip down seat, you get 2sq ft to stand it. The shower head is coated in limescale and calcium. Nowhere to set toiletries except a random table in the far corner of the room. The bedside lamp is the brightest, harshest light ever created. Good luck trying to do your makeup in this room. Nothing about this room was good, and for over 150.00 a night? I’ve had much better stays at Motel 6
Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR el 17 ene. 2024
Dear Guest,Our team deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

4/10 Mediocre

Alexander, Hammond

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Friendliness from the front desk staff? Did not get the vibe of customer service. The room was dark, the blinds were not connected to the drawstring. The complimentary breakfast was not really breakfast, coffee and a packaged muffin.tried to check out early and get the remaining nights refunded and conveniently for 2 days of Expedia customer service checking the manager was never in. Wouldn’t stay here again.
Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR el 17 ene. 2024
Hi Alexander,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

8/10 Bueno

Henry

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 14 ene. 2024
Hi Henry,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.

6/10 Aceptable

Aditya

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 14 ene. 2024
Hi Aditya,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Dalbir

Viajó con su pareja
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 11 ene. 2024
Hi Dalbir,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Giovani

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 11 ene. 2024
Hi Giovani,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

8/10 Bueno

Allegra

Viajó con su familia
Le gustó: Limpieza, servicios
This was a perfect location for our stay so we could walk to an Arizona Coyotes game. Only about a 20 min walk and we felt safe walking afterwards. Our beds were very comfy, rooms has mini fridges & TV has lots of channel options. The water pressure in our room was terrible. The pool is not heated so it was too cold for our January stay. No hot tub unfortunately. Breakfast included was breakfast on the go. Prepackaged danish or muffin. Nothing special so be prepared.
Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR el 11 ene. 2024
Hi Allegra,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was very comfortable; location is perfectly situated close to campus. Definitely will return.
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR el 11 ene. 2024
Hi Andrea,We are thrilled to hear that you found the room very comfortable and the location convenient for your needs near the campus. We appreciate your endorsement and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed about your stay, feel free to let us know so we can continue to provide a great experience.