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Opiniones sobre Homewood Suites by Hilton Phoenix - Metro Center

3 out of 5
Homewood Suites by Hilton Phoenix - Metro Center
2536 W Beryl Ave, Phoenix, AZ

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 338 de 808 opiniones" "
Evaluación: 8 - Bueno. 234 de 808 opiniones" "
Evaluación: 6 - Aceptable. 103 de 808 opiniones" "
Evaluación: 4 - Mediocre. 57 de 808 opiniones" "
Evaluación: 2 - Terrible. 76 de 808 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nelly

Viajó con su pareja
Good
Se hospedó 1 noche en julio de 2023
Respuesta de -Maayan el 14 jul. 2023
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodation, and we hope to see you again very soon atHomewood and Suites Phoenix Metro.

10/10 Excelente

Nelly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
3 veces que me hospedo en este hotel y siempre bien atendida
Se hospedó 1 noche en junio de 2023
Respuesta de -Maayan el 7 jul. 2023
Thank you for taking the time to post a 5 Star review! We feel very much honored here at Homewood and Suites Phoenix Metro. We hope to see you onyour next visit to Phoenix!

10/10 Excelente

Nelly

Se hospedó 1 noche en junio de 2023
Respuesta de -Maayan el 7 jul. 2023
Thank you for taking the time to review your recent stay at Homewood Suites Phoenix Metro. We hope to see you back real soon!

8/10 Bueno

Nelly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en mayo de 2023
Respuesta de -Maayan el 7 jul. 2023
Thank you for taking the time to post a review of your stay with Homewood Suites Phoenix Metro. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Phoenix.

10/10 Excelente

ROBERTO IVAN

Se hospedó 1 noche en abril de 2023
Respuesta de -Maayan el 7 jul. 2023
Thank you for taking the time to post a review of your stay with Homewood Suites Phoenix Metro. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Phoenix.

4/10 Mediocre

Jorge

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Instalaciones en pesimo estado, cucarachas en el cuarto, tina del baño oxidada, en fin, los muebles lucen sucios y viejos
Se hospedó 3 noches en enero de 2023

8/10 Bueno

Marco Antonio

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en octubre de 2021

10/10 Excelente

José a

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2021
Respuesta de Adrian L. el 14 ene. 2021
Dear Guest, Thank you for staying with us. I am delighted to see you scored your stay with us a perfect 10, and look forward to your next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 3 noches en mayo de 2019
Respuesta de Erika Fajardo el 18 jul. 2019
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. If there is anything we could have done to make your stay more enjoyable please don’t hesitate to let us know. We take the guest experience very seriously at our property, and we appreciate any and all feedback we receive from those who have stayed with us. If you have any questions, do not hesitate to contact us. Again, thank you for staying at Homewood Suites Phoenix Metro.

8/10 Bueno

GUILLERMO, Hermosillo, Sonora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo bien
Un hotel cómodo, limpio, con buena atención y una feliz estancia.

10/10 Excelente

Rachel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were very helpful!
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

George

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Front desk helpful
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Kimberly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Margarita

Viajó con su familia
Le gustó: Servicios
Pool area was nice, so was dining area.
Se hospedó 7 noches en marzo de 2024
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

10/10 Excelente

Brian

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Great room and great staff
Se hospedó 3 noches en marzo de 2024
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

10/10 Excelente

Barry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

4/10 Mediocre

Konrad

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family Visit
Was in Phoenix for illness in family. Everyone extremely helpful
Se hospedó 7 noches en enero de 2024
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

10/10 Excelente

KC Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel great amenities
Se hospedó 4 noches en enero de 2024

2/10 Terrible

Deshawn

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible Experience
Was scheduled for two days but honestly only stayed for a few hours before leaving... the room smelled like urine and spoiled food... Also, the place was very outdated... Attempted to sleep in the bed, and the smell was so bad, we slept with our heads on the counter in the kitchen area... When I advised the manager as to why I was checking out so soon (I even agreed to pay for the 1 day that we did stay), she stated that I would still be charged the full two days since a 24 hour notice was not given... Definitely regret this booking!
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Yung Han

Se hospedó 3 noches en enero de 2024

8/10 Bueno

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The staff were amazing- friendly and helpful! Great breakfast provided. The hotel halls and rooms are in desperate need of repairs and update (at least on floor 1). Things were broken and falling apart.
Se hospedó 4 noches en enero de 2024

2/10 Terrible

MARTHA

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Warning!!!!
The back entrance the carpet are stinky the elevator is so outdated and the floor was lifted and it stunk. In the room the curtain had blood stains the ceiling looked like it had gotten flooded or had they were hiding so mold the bed was hard the bathroom door frame also had blood stains and the bathroom reeked like pee. Horrible I do not recommend
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

LaToya

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were friendly, rooms & hotel clean. Only dislike was a terrible odor in the room that would not leave but other than that everything was fine. Darrian at the front desk was nice enough to take pictures of my mom and I in their Christmas Decorated Lobby. Will recommend & will stay again.
Se hospedó 4 noches en diciembre de 2023

4/10 Mediocre

Lesley

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de -Maayan el 26 mar. 2024
Thank you for your feedback!

10/10 Excelente

Catherine

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sharon

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and comfortable. Kitchen had everything needed to cook a meal. Room was serviced every other day even on a holiday.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Melissa

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jessica

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 1 noche en octubre de 2023
Respuesta de -Maayan el 6 nov. 2023
Thank you! 3

2/10 Terrible

Bernice

Viajó con su familia
No le gustó: Personal y atención, servicios
Try to make arrangements for security deposite did not knw it was too much over limit on my budget ...... Told them the room is already paid for.... They refuse to give me a room had a long drive and tht nite had to sleep n our vehicle.
Se hospedó 1 noche en octubre de 2023
Respuesta de -Maayan el 6 nov. 2023
Thank you for taking the time to review your recent stay at Homewood Suites Phoenix Metro.

10/10 Excelente

Tewodros

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Meg el 29 oct. 2023
Thank you:)

10/10 Excelente

Tara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place!
Everything was fantastic from check in to check out… Breakfast was great, very friendly staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Meg el 29 oct. 2023
Thank you for staying with us!

8/10 Bueno

Shawn

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The staff was very friendly.
Se hospedó 2 noches en octubre de 2023
Respuesta de -Maayan el 31 oct. 2023
Thank you!

10/10 Excelente

DAVID

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really great experience. Great parking, easy, check-in, and room was outstanding.
Se hospedó 1 noche en octubre de 2023
Respuesta de -Maayan el 1 nov. 2023
Thank you!

2/10 Terrible

Hannah

Se hospedó 2 noches en octubre de 2023
Respuesta de -Maayan el 1 nov. 2023
Thank you for taking the time to provide your feedback. We hope to have another chance in the future to better your opinion.

8/10 Bueno

Angela

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de -Maayan el 31 oct. 2023
Thank you!

8/10 Bueno

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel
We just stayed on night but enjoyed it very much
Se hospedó 1 noche en octubre de 2023
Respuesta de -Maayan el 1 nov. 2023
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodation, and we hope to see you again very soon at Homewood Suites Phoenix Metro.

4/10 Mediocre

Thomas

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Worst Breakfast Ever - Don't Waste Your Time
The breakfast on Saturday morning was the worst I've ever had at a decent hotel. All they really had was bagels, dry cereal and scrambled eggs that were over-cooked and cold, even though they were just brought out of the kitchen. There was a waffle maker (one) which had about twenty people lined up for it. They said they didn't serve any "meat" on weekends (bacon, sausage, etc.). I guess the guests on weekends aren't as important as the guests during the week ... even though the rooms cost more on the weekends.
Se hospedó 2 noches en octubre de 2023
Respuesta de -Maayan el 1 nov. 2023
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive toimprove with every stay. Thank you very much for bringing your concerns to our attention.

10/10 Excelente

BLANCA

Se hospedó 1 noche en septiembre de 2023
Respuesta de -Maayan el 31 oct. 2023
Thank you!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
Everything was good, just the rooms were a bit outdated. Also, the breakfast was not the best, not many options and was not fully stocked. Other than that I had no issues.
Se hospedó 1 noche en septiembre de 2023
Respuesta de -Maayan el 28 sept. 2023
Thank you!

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de -Maayan el 25 sept. 2023
Thank you!

8/10 Bueno

Sanya

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de -Maayan el 27 sept. 2023
Thank you!

10/10 Excelente

Tammy

Se hospedó 1 noche en septiembre de 2023
Respuesta de -Maayan el 31 oct. 2023
Thank you!

10/10 Excelente

Julia

Se hospedó 2 noches en septiembre de 2023
Respuesta de -Maayan el 22 sept. 2023
Thank you!

10/10 Excelente

Maureen

Se hospedó 1 noche en septiembre de 2023
Respuesta de -Maayan el 27 sept. 2023
Thank you!

4/10 Mediocre

Audrey

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
The good, the bad and the ugly
The room smelled like mold and the AC unit was leaking water in the bedroom. However the staff was courteous and helpful. The hotel ran out of coffee for the rooms so our coffee supply was never replenished over a 3 day period, nor was our trash ever emptied. On a brighter note, the beds and pillows were great!
Se hospedó 4 noches en agosto de 2023
Respuesta de Nicolette el 6 sept. 2023
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with every stay. Thank you very much for bringing your concerns to our attention.

8/10 Bueno

Sky I

Le gustó: Personal y atención
Se hospedó 8 noches en agosto de 2023
Respuesta de Tiffaney el 5 sept. 2023
Thank you for your recent stay and for taking the time to review our hotel. Yourcomments are greatly appreciated as they will be used to enhance the future ofour guests’ experiences. We hope that once again you would choose to stay withus at Homewood and Suites Phoenix Metro.

10/10 Excelente

Jacob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wifi sucks
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tiffraney el 5 sept. 2023
Thank you for your recent stay and for taking the time to review our hotel. Yourcomments are greatly appreciated as they will be used to enhance the future ofour guests’ experiences. We hope that once again you would choose to stay withus at Homewood and Suites Phoenix Metro.

6/10 Aceptable

Kimberly

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
I expected the rooms to be more updated when we got there and walked in the room it had a smell to it!!!! The TV didn't work in one room So we had to call the front desk they sent the maintenance man with no problem though so that was good.... The room was super hot The fans didn't work and the maintenance man was called again and he said he couldn't fix Until tomorrow I was like we're leaving tomorrow! But customer service was wonderful!
Se hospedó 2 noches en agosto de 2023
Respuesta de -Maayan el 28 ago. 2023
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests’ experiences. We hope that once again you would choose to stay with us at Homewood Suites Phoenix Metro.

6/10 Aceptable

claudia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The dinner that was offered on Wednesday night was not that we were told but it would have been good enough if they had enough food cuz we got there about 45 minutes before they closed or stop serving and everything was gone and it was corn dogs who serves corn dogs so they really didn't eat cuz we don't eat things like that but everything else was good at the hotel thank you
Se hospedó 7 noches en agosto de 2023
Respuesta de -Maayan el 19 ago. 2023
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests’ experiences. We hope that once again you would choose to stay with us at Homewood Suites Phoenix Metro.