Dear Santiago, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Phoenix - West. It's truly disheartening to read that you were unable to check in upon arrival. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Muchas desculpa , Espero que nos puede dar otra oportunida estamos remoledando el hotel

Hello Asley,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you, Yasmani, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - West. I am disappointed that your experience was less than ideal due to no hot water being provided. Please accept our sincere apology for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Arnie,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - West. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Celia, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Phoenix - West I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in the room and the property and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hola Alejandro,Gracias por compartir sus comentarios después de su experiencia en HomeTowne Studios by Red Roof Phoenix - West con nosotros. Nos entristece leer que el aire acondicionado no era de su agrado y que la mala limpieza dificultó su estancia. En nombre de Red Roof, nos disculpamos sinceramente por los inconvenientes que esto haya causado.Gracias a sus comentarios, podemos trabajar para realizar los cambios necesarios. Te deseo todo lo mejor en tus futuros viajes.Muy atentamente,XaoRed Roof ManagementRediResponse Specialist

Querido Alexis,Lamentamos saber que su reciente experiencia en HomeTowne Studios by Red Roof Phoenix - West no cumplió con sus expectativas. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. Apreciamos su negocio y realmente valoramos sus comentarios.Atentamente,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jose. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRediResponse Specialist

Dear Rodolfo,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us and you loved it here with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Rusher,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof Phoenix - West. You indicated that you weren't pleased with the cleanliness of the room you were assigned, our most sincere apologies for any inconvenience. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Dear Brian, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your expectations. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Hometowne Studios the next time your travel plans require lodging. Very truly yours, Will Nielsen General Manager 3501-gm@whgextstay.com

Hola José,Le agradezco que comparta sus comentarios después de su estadía en HOMETOWNE STUDIOS PHOENIX - WEST. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos y las camas incómodas que informó. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad en busca de plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe estar.En su próxima estadía, si tiene algún problema mientras está con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y asegurarnos de que se sienta cómodo. En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,RecordoEspecialista en redirección

Dear Rodolfo,Everyone here at the HomeTowne Studios by Red Roof Phoenix - West was proud to see your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests at Red Roof is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for reaching out to us!Our office hours are from 7:00am to 11:00pm. Please feel free to reach out to us during normal business hours if we can be of any assistance.Kind Regards,Management

Dear Cesar, Sorry we fell short of expectations. We will work hard to do better next time. thank you

Dear Juan Lovo: WOW thank you so much for allowing us the opportunity to serve you! My team and I would love to have you back, please visit us soon. Thanks again!

Jose, We apologize that our service did not satisfy your expectations. We hope you come back and give us another chance.

Raul, We are sorry to hear about the conditions you experienced during your stay. This is not up to our standard and sincerely apologize. Our guest’s happiness is our number one priority. Thank you for providing this feedback and letting us know about these issues, as we work to better our hotel!

Dear Armando: Thank you for staying with us, it was our absolute pleasure serving you. I would like to apologize for my staff and me, for not making your stay a better one. We understand you have many choices, and we are sorry we failed you. Please stay safe during these trying times.

Estimado cliente, gracias por darnos la oportunidad de servirle. Discuple que no pudimos brindarle una mejor estancia. Sus comentarios seran compartidos con todo mi equipo, para poder brindarle una mejar estancia. Gracias y que tenga un buen dia.

Hello Laila,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Phoenix - West. Please consider adding additional comments to your survey to let us know where we can improve our service so that we may accommodate you. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Phillip, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. It is rewarding to read that you were pleased with the staff and the rooms. I am sorry that the people around the property hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the room prompting your score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Stanislav,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you arrived at 2 am and was unable to check in. Our front desk closes at 11 pm, however, we have a phone at the front that you can use to call a member of staff that would allow you to check-in after hours. In regard to compensation, you would have to communicate with your booking source directly. Thanks again and it would be our pleasure to provide better accommodations at any of our Red Roof brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, David. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. I am happy that you liked everything about your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Juliana,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. While I am happy that you found our staff to be friendly, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the noise disturbance, the broken toilet paper holder and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Berta. The staff and I at the HOMETOWNE STUDIOS PHOENIX - WEST were disappointed to see your 2/5 score following your stay. You indicated that the appearance of your room, the cleanliness of the toilet, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Shaquira, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Steve, Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff who went above and beyond to accommodate you throughout your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist