Una piscina al aire libre, sillones reclinables de piscina

Opiniones sobre Home2 Suites by Hilton Gilbert

3 out of 5
Home2 Suites by Hilton Gilbert
3333 S. Market Street, Gilbert, AZ

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 385 de 595 opiniones" "
Evaluación: 8 - Bueno. 127 de 595 opiniones" "
Evaluación: 6 - Aceptable. 39 de 595 opiniones" "
Evaluación: 4 - Mediocre. 25 de 595 opiniones" "
Evaluación: 2 - Terrible. 19 de 595 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

CESAR

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente !!!
Se hospedó 2 noches en agosto de 2023
Respuesta de KB el 17 sept. 2023
Thank you Cesar!

10/10 Excelente

Dora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2022
Respuesta de KB el 2 jul. 2022
Thanks for rating us well!

8/10 Bueno

luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Reembolso
Tengo en mi cuenta 3 cargos, 2 por $ 1,688.08, 1 por $ 1,709.95 y un reembolso por $ 1,691.75 y solo me hospede una noche, por lo que reclamó el reembolso de $1,688.08, la persona del mostrador no se portó amable, el de la noche fue atento
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good
Se hospedó 2 noches en abril de 2024
Respuesta de Kevin B - GM el 29 abr. 2024
Thanks for staying with us.

8/10 Bueno

Danny

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice property and in great shape. Very clean for being pet friendly. Only complaint would be the only waffles they offered were healthy waffles. Lol
Se hospedó 2 noches en abril de 2024
Respuesta de Kevin B - GM el 29 abr. 2024
I will pass on your positive comments to our team. You can add all kinds of stuff to that waffle to make it not healthy! I will show you how. I specialize in "not healthy" LOL.

10/10 Excelente

Tim

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Kevin B - GM el 29 abr. 2024
Thanks for the perfect rating.

10/10 Excelente

Dolores

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is close to Home. 2 where we stayed. Very nice and convenient.
Se hospedó 4 noches en abril de 2024
Respuesta de Kevin B - GM el 29 abr. 2024
We are glad you enjoyed the central location and convenience.

10/10 Excelente

Dawn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I can’t say enough good things about this hotel. The room was clean. The breakfast was excellent. Staff was friendly. We came to this hotel after leaving another property that was nasty. We were so grateful to the staff for making us feel welcome after a stressful start to our vacation. Will definitely stay here again
Se hospedó 3 noches en abril de 2024
Respuesta de Kevin - GM el 11 abr. 2024
Thank you for your kind words. We are glad to hear that you loved the property, and we look forward to serving you again in the future.

10/10 Excelente

Sarah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The tall young man who worked in the kitchen was very attentive. Very kind . The rest of the staff was awesome. Anytime we need anything they helped us without any issues. When we visit Gilbert Az . We will be staying at Home2 Suites.
Se hospedó 3 noches en abril de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
I have passed on your kind words to Sam. Thank you for recognizing him individually.

10/10 Excelente

Naomi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean. Super friendly staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
Thank you for the kind review.

10/10 Excelente

Gregory

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay. Everything was clean and easily accessible to the surrounding areas.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
We are glad that you found the property clean and enjoyed the central location.

10/10 Excelente

Becky

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They have a nice outdoor seating area with a fireplace.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
Thank you Becky. Our outdoor firepit area gets a lot of use this time of year, and is in the perfect location to catch the sunsets!

10/10 Excelente

Lloyd

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exactly what we needed for a busy weekend. Pull our sofa was very comfortable; breakfast was great! Would def stay again.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
Thanks for taking the time to share your thoughts. I am glad that even the pullout sofabed worked well for you.

6/10 Aceptable

Melissa

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The room was slightly older than I usually experience at Home2Suites. I had travelled for 18 hrs by the time I got to the hotel and so I was too tired to go back to reception when I found my toilet hadn’t been flushed and had poop in! Yuk! The bed seemed super old and this place seems like it needs a refurbishment. The gentleman on the front desk was really nice and welcoming tho and check in was great and also the ladies on checkout were excellent. The rooms just need a little TLC and a deeper clean!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager el 7 feb. 2024
Hello Mellissa,We are very sorry to hear the room quality was not up to standards. We are currently in the process of Yearly Maintenance in each room you may have not been in one that we had gotten to yet or something new that was not reported to us. We are disappointed in the new about the toilet as that is something we have never ran into a issue with but we will be touching base with our Housekeeping manager to make sure this does not happen again. We will be reaching out Via E-mail to see if we can get you some point sent over for the inconvenience.

10/10 Excelente

Kelli

Se hospedó 1 noche en enero de 2024
Respuesta de Kevin B - GM el 11 abr. 2024
Thanks for rating us well.

8/10 Bueno

Dawn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff, great breakfast & hotel overall was good. Our room was very nice with the exception of the bed. There were no king beds available, so we got a queen instead. It was too soft, & sagged on one side.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager el 23 mar. 2024
Hello Dawn, We are very sorry to hear that the bed did not meet satisfaction. Unfortunately, we are very limited in the amount of King rooms we do have on the property. We hope that you will give us another try, we are on track to be replacing our beds this year even though we have only had them for about 5 years.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay in Gilbert
Spent a week at this hotel. Very friendly staff, clean rooms and common spaces. Very nice hot breakfast each day served on either stoneware plates or paper if you needed your meal on the go.
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly and helpful staff!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Lois

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was amazing! My husband and i are both disabled and the staff are friendly, professional, and courteous. It was an easy choice to stay an additional night.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

8/10 Bueno

Marcy

Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Johnny

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Won't be staying here again
Felt like we were being punished for using a 3rd party vendor. Bed was small and hard. Ice machine was right outside the door and very noisy. Lots of noise in the hallway since it was right near the elevator. Won"t stay here again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de KB el 30 dic. 2023
We do appreciate you staying with us. I am sorry you had an experience that was not stellar. I have reviewed the detailed notes our associates left regarding your stay. It appears you were under the understanding that you had booked a King size bed, but when we checked the detailed reservation it was a Queen studio that was booked from the start. We do not have any Full-size beds in our hotel, but the associates informed me that you were positive the bed in your room was not a Queen. I would like to assure you that it was. The corner suites are very large, and a bed in the middle of a 400+ sq ft room tends to not take up a lot of the room. Our King 1 BR suites are twice the size, and are a premium due to the larger layout. However, if we had one available we would have been more than happy to upgrade you at no cost due to your dis-satisfaction. Unfortunately we did not have one available. Additionally - when the hotel was built we spent a lot of effort making sure that hallway noise was negligible, through multi floor-bottom fins and soundprooofing. I am sorry that you heard noise from the hallway. That is one comment that we almost never hear due to the soundproofing, and I regret that it was not enough in your situation. We would have been more than happy to move you to a different room away from the elevator if we had the opportunity.

10/10 Excelente

Beatriz Garcia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The fact that there aren’t enough handicap parking near the door entrances
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very sorry to hear that our Handicap spaces seem to all be in use during. We hope to make this up to you, Next time you're in town please feel free to reach out to the desk if you are experiencing lack of parking and we would be happy to find a solution that works better for you!

10/10 Excelente

Beatriz Garcia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay it was cozy. Just wish they had handicap parking. Other than that it was a great place for staycation
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Sue Ann

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

8/10 Bueno

James

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property, seemed brand new.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Cristina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room is big with living room and kitchen. Big space staff are friendly and helpful Room is not cleaned everyday
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Ronald

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Shea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property was very nice. Clean parking lot.. welcoming staff in lobby was very helpful
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

6/10 Aceptable

Terry

Toilet not working properly.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Barbara

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Not sweet suite
Please upgrade the shower situation in suite 200, the shower is impossible!,,,to many valves and water will not completely turn off when taking a bath, when showering water is had to divert from 1 shower head to the other Try it you will HATE IT
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback on room 200 Barbara! Unfortunately the way the showers are set up is the "Hilton Standard" that we must follow. We will have our Maintenace staff look into the valves and try to make it easier on guests in the future.

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff friendly, property quiet, room very clean. Great experience. Will be back
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Fely

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Front Office Manager el 23 mar. 2024
Thank you for your review, we are very happy you enjoyed your stay and look forward to seeing you again!

10/10 Excelente

Rituparna

Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

george

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the perfect property to enjoy while visiting family in Gilbert. Uber provided our occasional transportation. The hotel was clean, bright, friendly staff and a generous, tasty breakfast was provided each morning. We'll be back.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Lynda

Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Arto Heikk

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommended
Had a great 4-day stay. The room was clean and the bed comfortable. Breakfast was more than I expected. Would stay again!
Se hospedó 4 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Cynthia

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant stay
Pleasantly surprised of my stay at Home2Suites by Hilton Gilbert. From the customer service desk clerk to the cleanliness of the room, my dad and I were very pleased. We only stayed one night, but it exceeded our expectations. The complimentary breakfast, which I'm sure is rolled into the rate, was great! Lastly, the Clorox wipes that were available for the guests was a +!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Jeongkii

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Matthew

Great!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Andrew, San Francisco

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed for a week, and had a great time. Having a living area with a pullout sofa-bed and a separate bedroom made it easy to accommodate kids.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Jaynas

Le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

10/10 Excelente

Vic

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I got a studio queen for 4 nights. It was very nice having a kitchenette, although we didn't have a stove, we had full size refrigerator, microwave, dishwasher, and a collection of plates and utensils. We were able to eliminate costly restaurant meals in favor of getting groceries from the store. In fact, 2 groceries were right down the road from the hotel within walking distance. Breakfast - was great for the price (no extra costs!). ALthough not the best breakfast, it was substantial and again, it was no charge. What I saw every morning: premade omelets, egg and sausage breakfast bowls, egg and sausage/bacon biscuits, cold boiled eggs, waffle maker, crockpot oatmeal, a selection of cold cereals, yogurt, fruit, and a few other assorted things. The omelets were always put out last, so if you arrive early you have to be a little patient to get the hot eggs. Fitness room - whenever I travel, I always use the fitness center unless I am only staying one night. This room had 5 cardio machines, a rack of dumbells, an adjustable workout bench, yoga mats, and a multipurpose adjustable weights machine. It was not bad, I went every morning while I was there for a 60 minute workout. Missing - high end services. No bar, no restaurant, and so no room service. I didn't miss any of that, if you want a luxury hotel, you book a room at a luxury hotel. THe Home2Suites is not designed as a luxury hotel, but it seemed to cater for people who were going to have longer stays.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Patrick

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and helpful. The hotel, room and facilities were clean and quiet. It’s located in a convenient location for dining, shipping and entertainment. I will be going back to that hotel in the future.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office Manager el 4 ene. 2024
Thank you so much for your feedback! We are very glad to hear that you enjoyed your stay and look forward to seeing you next time you're in the Gilbert Area!

4/10 Mediocre

Caroline

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Home 2 Suites is a Hilton Hotel. Disgusting!
A hotel which does not provide cleaning service on a daily basis. Horrible back breaking bed. Terrible shower where the water is hardly running. Hilton hotels have become a money churning operation without the utmost in service. Pathetic!
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly Staff & the Complimentary Breakfast were outstanding.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

charles

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Greg

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice.
This was my 2nd or 3rd stay with Home2 and I'll stay there the next time I'm in Gilbert as well.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Rose

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Customer service was excellent very polite and helpful
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay, always clean, quiet and awesome suites!!
Se hospedó 1 noche en octubre de 2023