Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 723 de 1004 opiniones" "
10 - Excelente
723
Evaluación: 8 - Bueno. 210 de 1004 opiniones" "
8 - Bueno
210
Evaluación: 6 - Aceptable. 39 de 1004 opiniones" "
6 - Aceptable
39
Evaluación: 4 - Mediocre. 17 de 1004 opiniones" "
4 - Mediocre
17
Evaluación: 2 - Terrible. 15 de 1004 opiniones" "
2 - Terrible
15
9,6/10
Limpieza
9,4/10
Personal y atención
9,2/10
Servicios
9,4/10
Estado de la propiedad e instalaciones
9,4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Luis
7 ago. 2023
Luis
Se hospedó 5 noches en agosto de 2023
Respuesta de Jay el 27 ago. 2023
Thank you for staying with us at the Holiday Inn Express & Suites in Surprise. We are glad to hear you enjoyed your stay!
4/10 Mediocre
OSCAR
Viajó con su familia
16 jun. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
NA
OSCAR
Se hospedó 1 noche en junio de 2023
Respuesta de Veronica Fife (Front Office Manager) el 17 jun. 2023
Good Evening Oscar,Thank you for taking the time to provide us with your feedback. Your feedback is important to us we would like to hear more about your experience please contact our front desk team when you get a chance, let us know how we can improve. Again thank you for your feedback and we hope to hear from you soon.Sincerely Veronica Fife Front Office Manager
8/10 Bueno
NELIDA
5 abr. 2022
NELIDA
Se hospedó 4 noches en marzo de 2022
Respuesta de Front Desk Agent el 7 abr. 2022
Thank you very much for your valued feedback. We look forward to accommodating you in the future!
10/10 Excelente
Carlos
Viajó con su familia
11 ene. 2022
Le gustó: Limpieza, personal y atención, servicios
El desayuno no es variado
Carlos
Se hospedó 2 noches en enero de 2022
Respuesta de Front Desk Agent el 16 ene. 2022
Thank you for your feedback
10/10 Excelente
José Luis
2 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente lugar para descansar, las instalaciones muy limpias y comodas. La alberca muy agusto y la comida excelente.
José Luis
Se hospedó 1 noche en agosto de 2019
10/10 Excelente
Cliente verificado
20 nov. 2018
Un poco lejos pero el hotel y la atención exelente
Cliente verificado
Se hospedó 2 noches en noviembre de 2018
Respuesta de Michelle el 5 dic. 2018
Thank you for your feedback! We hope to see you again soon!
10/10 Excelente
Cliente verificado
7 sept. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice
Cliente verificado
Se hospedó 1 noche en septiembre de 2017
10/10 Excelente
Cindy
1 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Your staff that took care of me upon my very late arrival was phenomenal.
Cindy
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Kimberley
Viajó con su familia
28 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's the small things. They had King size pillows on a King size bed. So, much more comfortable.
Kimberley
Se hospedó 3 noches en diciembre de 2023
Respuesta de Veronica Fife (Front Office Manager) el 28 abr. 2024
Dear Kimberely,Thank you for staying with us at Holiday Inn Express in Surprise. We are thrilled to hear that you enjoyed your stay with and that you like our king pillows for our king beds. We appreciate you taking the time to let us know. We look forward to your next visit with us. Have a wonderful day and safe travels.
10/10 Excelente
James
23 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, convenient and ample parking, excellent breakfast
James
Se hospedó 1 noche en abril de 2024
Respuesta de Emily FD el 24 abr. 2024
Thank You for your positive feedback about our property! We are Delighted to hear that our cleanliness is noticed as cleanliness is our top priority in providing a comfortable and memorable stay to all our guests, we are glad to hear you have enjoyed our amazing breakfast options. Thank You for choosing to stay with us, We look forward to welcoming you back again in the future!
10/10 Excelente
Aileen
Viajó con su familia
14 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great! Convenient location with many shops and parks nearby. Clean and staff was good.
Aileen
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Agent el 14 abr. 2024
Hello Aileen, We are so glad to hear that you enjoyed your stay with us. We take a lot of pride with our cleanliness and staff who make it consistent. We appreciate your feedback.
10/10 Excelente
Cesar, South Gate
Viajó con su familia y niños pequeños, Viajó con su familia
12 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Cesar
Se hospedó 1 noche en enero de 2024
Respuesta de Emily FD el 13 abr. 2024
Thank You for your positive feedback! We are thrilled to hear you had a pleasant stay here at Holiday Inn Express Surprise. Thank You for choosing to stay at our hotel and we look forward to welcoming you back in the future!
10/10 Excelente
Patrick
Viajó con su familia
5 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to anything in the NW Phoenix area. Streets are easy and not super busy out there in Surprise.
Patrick
Se hospedó 4 noches en marzo de 2024
Respuesta de Veronica Fife (Front Office Manager) el 5 abr. 2024
Dear Patrick,Thank you for taking the time to tell us about your stay with us at Holiday Inn Express in Surprise. We are delighted to hear you enjoyed your stay and look forward to your next stay. We hope you have a wonderful day and safe travels. Thanks againVeronica Fife Front Office Manager.
10/10 Excelente
Bobbie
31 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bobbie
Se hospedó 3 noches en marzo de 2024
Respuesta de Emily FD el 2 abr. 2024
Thank You for feedback! We are thrilled to hear you enjoyed your stay at our hotel and glad to have met your expectations we strive to ensure our guests have a memorable and enjoyable experience.Thank You for choosing to stay with us and we hope to welcome you back again in the future!
10/10 Excelente
Chris
28 mar. 2024
Chris
Se hospedó 1 noche en marzo de 2024
Respuesta de Veronica Fife (Front Office Manager) el 17 abr. 2024
Dear Chris,Thank you for staying with us at Holiday Inn Express in Surprise. We are glad you enjoyed your stay. Thank you for the perfect rating, we look forward to seeing you again on your next visit to Surprise.
10/10 Excelente
Sonny
27 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location for what I had to do. Friendly and polite staff
Sonny
Se hospedó 2 noches en marzo de 2024
Respuesta de Emily FD el 28 mar. 2024
Thank You for your positive feedback and highlighting our staff's friendliness we strive to provide outstanding service to all our guests, we are glad to hear the location was convenient and comfortable for you! Thank you for choosing Holiday Inn Express in Surprise AZ As your home away from home!We look forward to serving you again!
10/10 Excelente
Blit
Viajó con su familia
23 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay, clean and nice
Blit
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob - Front Desk Agent el 24 mar. 2024
Hello, we are so pleased to hear that you enjoyed your stay with us! Our property takes much pride in our cleanliness and We will make sure to share this with the rest of our staff.
10/10 Excelente
Dexter, Carseland
Viajó con su pareja
9 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was new, the breakfast was great, we were with in a 10 minutes walk to the ball park for spring training. I left my cpap machine and they were kind enough to FedEx to me. Customer service was outstanding.
Dexter
Se hospedó 2 noches en marzo de 2024
Respuesta de Sarah - Front Desk el 9 mar. 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our new hotel, found the breakfast great, and appreciated the proximity to the ball park for spring training. Providing outstanding customer service is our priority, and we're glad we could assist you with your CPAP machine and arrange for its safe return to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best Regards,
10/10 Excelente
Jeanne, oakton
Viajó con su familia
6 mar. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Very convenient for watching spring training baseball
Jeanne
Se hospedó 6 noches en febrero de 2024
Respuesta de Sarah - Front Desk el 7 mar. 2024
Thank you for your feedback! We're glad to hear that you found our location convenient for watching spring training baseball. We strive to provide a convenient and enjoyable experience for our guests, and we're delighted that you had a positive stay with us. We hope to welcome you back for another great visit in the future!Best Regards,
10/10 Excelente
Janet
4 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and convenient
Janet
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah - Front Desk el 7 mar. 2024
Thank you for your review! We're pleased to hear that you found our property clean and convenient. Providing a comfortable and convenient experience for our guests is our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best Regards,
10/10 Excelente
Ryan
Viajó con su familia
2 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean room and hotel in general. Friendly employees :) My family really enjoyed staying here!
Ryan
Se hospedó 2 noches en febrero de 2024
Respuesta de Sarah - Front Desk el 3 mar. 2024
Thank you for your wonderful review! We're delighted to hear that you found our hotel and room very clean, and that you enjoyed the friendly service from our employees. It's fantastic to know that your family had an enjoyable stay with us. We look forward to welcoming you all back for another memorable experience!Best Regards,
8/10 Bueno
Thomas
27 feb. 2024
Thomas
Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob - Front Desk Agent el 24 mar. 2024
Hello, thank you for much for your feedback. We appreciate what we can reflect on, and what makes us great. We are glad to see you enjoyed your stay.
10/10 Excelente
Mary
Viajó con su familia
18 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff, accommodating housekeeping crew, nicely maintained breakfast area, clean pool & hot tub, very comfortable room & bed!
Mary
Se hospedó 5 noches en febrero de 2024
Respuesta de Sarah - Front Desk el 18 feb. 2024
Thank you for the glowing review! We are so pleased that you enjoyed our property & it was such a pleasure to have you here. We look forward to being included in your future travel plans!Warmest Regards,
10/10 Excelente
Larry
Viajó con su pareja, Viajó por negocios
8 feb. 2024
Le gustó: Estado de la propiedad e instalaciones
Very clean. Good value
Larry
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah - Front Desk el 11 feb. 2024
Thank you for your glowing feedback. We are so pleased to hear that you enjoyed your stay with us and that you found our property to be clean and of good value. We hope to welcome you back again soon! Thank you for choosing the Holiday Inn Express in Surprise.Warm Regards,
10/10 Excelente
Carrie
29 ene. 2024
No le gustó: Personal y atención
Carrie
Se hospedó 1 noche en enero de 2024
Respuesta de FDA- Dianna el 31 ene. 2024
Thank you for your wonderful feedback! We hope that you enjoy your time here. Hope to see you back soon!
10/10 Excelente
Theresa, Sedalia
28 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the help at the front desk for dining options!
Theresa
Se hospedó 2 noches en enero de 2024
Respuesta de Sarah - Front Desk el 29 ene. 2024
Thank you for sharing your positive experience! We're delighted to hear that our front desk team was able to assist you with dining options. Providing helpful and personalized service is always our goal, and we're glad we could enhance your stay. We hope you had a great dining experience and look forward to welcoming you back soon!Best Regards,
10/10 Excelente
Rex
Viajó con su familia
27 ene. 2024
Le gustó: Estado de la propiedad e instalaciones
A bit pricey!
Rex
Se hospedó 1 noche en enero de 2024
Respuesta de Sarah - Front Desk el 29 ene. 2024
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you had an excellent experience with us. Your feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service. We look forward to welcoming you back for another fantastic stay in the future!Best Regards,
2/10 Terrible
Sarah
23 ene. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sarah
Se hospedó 3 noches en enero de 2024
Respuesta de Sarah - Front Desk el 29 ene. 2024
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to understand more about the issues you encountered so we can address them promptly. If you could kindly provide additional details or reach out to us directly, we would greatly appreciate the opportunity to make things right. We value your input and hope to have the chance to improve and better serve you in the future!Best Regards,
8/10 Bueno
Charles
22 ene. 2024
Charles
Se hospedó 2 noches en enero de 2024
Respuesta de FDA- Dianna el 23 ene. 2024
Thank You For Your Stay!
2/10 Terrible
Paul
21 ene. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Paul
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Agent el 21 ene. 2024
Hello, we are very sorry to see you did not enjoy your stay. If you could please provide more information so we are able to find a way to make your next stay with us more enjoyable!
10/10 Excelente
Kenneth
Viajó con su familia
20 ene. 2024
Le gustó: Estado de la propiedad e instalaciones
Was a great experience I will be back
Kenneth
Se hospedó 2 noches en enero de 2024
Respuesta de Sarah - Front Desk el 20 ene. 2024
Thank you for your raving review! We would be so pleased to welcome you back for another amazing stay. Safe travels & warmest regards,
6/10 Aceptable
Elsa
Viajó con su familia
16 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I did not like the $75.00 per night for incidentals as this was not communicated to me upon check in. It was only after i checked my credit card statement was i made aware of the $600.00 hold (i.e 8 nights). This info should be placed on the website or promptly communicated to the guests. I will update again depending upon how soon the hold is released on my c/c
Elsa
Se hospedó 8 noches en enero de 2024
Respuesta de FDA- Dianna el 16 ene. 2024
Incidentals of 600 has been released day of Checkout on 01/15/24
2/10 Terrible
CHRISTY
16 ene. 2024
CHRISTY
Se hospedó 2 noches en noviembre de 2023
Respuesta de NC el 17 ene. 2024
Good Morning ,We appreciate your feedback and value your opinion. Please feel free to share specific details so we can address any concerns you may have.Sincerely,Nahla C.
10/10 Excelente
Violet
Viajó con su familia
15 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Violet
Se hospedó 2 noches en enero de 2024
Respuesta de Sarah - Front Desk el 15 ene. 2024
Thank you for your raving review of our property. It was such a pleasure to host you this weekend and we hope to welcome you back in the near future for another incredible stay!Best Regards,
10/10 Excelente
michael
11 ene. 2024
michael
Se hospedó 1 noche en enero de 2024
Respuesta de Veronica Fife (Front Office Manager) el 13 ene. 2024
Dear Michael,Thank you for your 5 out of 5 rating, please visit us again on your next visit to Surprise AZ. Have a wonderful day :) Thanks again
10/10 Excelente
Scott
10 ene. 2024
Scott
Se hospedó 2 noches en enero de 2024
Respuesta de Veronica Fife (Front Office Manager) el 11 ene. 2024
Dear Scott,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay. Thank you for giving us 10 out of 10 in your review. We look forward your next visit.
10/10 Excelente
James
9 ene. 2024
James
Se hospedó 1 noche en enero de 2024
Respuesta de Veronica Fife (Front Office Manager) el 11 ene. 2024
Dear James,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay, please visit us again.
10/10 Excelente
KELLI
8 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
KELLI
Se hospedó 1 noche en enero de 2024
Respuesta de Veronica Fife (Front Office Manager) el 11 ene. 2024
Dear Kelli,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We are happy you enjoyed your stay and look forward to seeing you again.
4/10 Mediocre
E. Jackson
Viajó con su pareja
8 ene. 2024
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Shower was poor quality with no hot water. Other items are in fair condition. This location definitely needs an update.
E. Jackson
Se hospedó 1 noche en enero de 2024
Respuesta de Delaney- Holiday Inn Front Desk el 10 ene. 2024
Good evening, E.JacksonWe greatly appreciate your feedback as well as your concerns in regard to the property. Your feedback is valuable to us, and we are actively working to address these concerns. We hope that we have the opportunity to welcome you back to Holiday Inn Express Surprise, Arizona for an improved experience.
10/10 Excelente
John
Viajó con su pareja
5 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
John
Se hospedó 2 noches en diciembre de 2023
Respuesta de Veronica Fife (Front Office Manager) el 13 ene. 2024
Dear John,Thank you for your 5 out of 5 rating. We are happy that you enjoyed your stay with us and hope to see you again. Have a wonderful day.
8/10 Bueno
Nathan
5 ene. 2024
Le gustó: Limpieza, personal y atención, comodidad de la habitación
The bathroom had patches from some damage areas. The shower leaked. The blow dryer didn’t work. The service was great! We enjoyed the breakfast.
Nathan
Se hospedó 2 noches en diciembre de 2023
Respuesta de Delaney- Holiday Inn Front Desk el 12 ene. 2024
Good Morning Nathan, Thank you for your feedback and review of our property. We greatly appreciate the kind words in regard to our wonderful service and tasty breakfast. We sincerely apologize for the inconvenience that you have witnessed with the shower and blow dryer. Your feedback is important, and we will address this with the front desk staff to better your experience for next time you stay with us. We hope that you enjoy the rest of your morning as well as hope to see you back here for a much better stay.
10/10 Excelente
Robert
Viajó con su pareja
3 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were quiet, TV had good variety of movies and local stations. Breakfast was hot, easy access.
Robert
Se hospedó 2 noches en diciembre de 2023
Respuesta de Delaney- Holiday Inn Front Desk el 10 ene. 2024
Good evening, Robert,Thank you so much for your amazing review. We are happy to hear that you had a great stay with us. Your positive review is greatly appreciated and will be relayed to our staff. We look forward to welcoming you back to Holiday Inn Express in the future.
10/10 Excelente
Scott
Viajó en grupo
3 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fun bowl trip to AZ
Great experience
Scott
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Agent el 8 ene. 2024
So glad to see that you had a great time at our hotel. We hope to see you again soon!
10/10 Excelente
Jonathan
2 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful stay at this great hotel!
Absolutely wonderful stay at this great hotel! We had a suite and the room was very spacious and clean with comfortable beds, free breakfast was great with good choices, quiet and safe location. Rooms and overall hotel appeared to be remodeled and modern. We will stay at this hotel every visit to Surprise and highly recommend to all!
Jonathan
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Agent el 8 ene. 2024
Wow!! It is amazing to see that you enjoyed your stay with us. We are very pleased with your level of satisfaction being met. We hope to see you again soon!
10/10 Excelente
mera
Viajó por negocios
1 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay.
mera
Se hospedó 4 noches en diciembre de 2023
Respuesta de FDA- Dianna el 31 ene. 2024
Thank you for taking time out of your day to provide us with your feedback, we are SO happy that you enjoyed your stay. We look forward to being included in your future travel plans. Thank you for choosing the Holiday Inn Express in Surprise!
4/10 Mediocre
Robert, Rushville
1 ene. 2024
Robert
Se hospedó 7 noches en diciembre de 2023
Respuesta de Sarah - Front Desk Agent el 22 ene. 2024
Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your insights are invaluable, and we are eager to gain a better understanding of the specific issues you encountered so we can address them promptly.If you could kindly provide more details or reach out to us directly, we would be grateful for the opportunity to rectify the situation and enhance our services. Our utmost priority is to ensure that all our guests have a positive and enjoyable stay.Your feedback is important to us, and we look forward to the possibility of welcoming you back for an improved experience.
10/10 Excelente
Humberto, Nogales
Viajó con su familia y niños pequeños
1 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good hotel, nice and brand new!
Humberto
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Agent el 8 ene. 2024
Amazing to see that you enjoyed your stay with us! We hope to see you again soon!
8/10 Bueno
Enrico
31 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enrico
Se hospedó 3 noches en diciembre de 2023
Respuesta de Veronica Fife (Front Office Manager) el 31 dic. 2023
Dear Enrico,Thank you for staying with us at Holiday Inn Express in Surprise, AZ. We appreciate you taking the time to provide us with your feedback. Please visit us again, have a wonderful day and Happy New Year. Thanks again
10/10 Excelente
William
29 dic. 2023
William
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sarah - Front Desk el 30 dic. 2023
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.
10/10 Excelente
William
29 dic. 2023
William
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sarah - Front Desk el 30 dic. 2023
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.