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Opiniones sobre Holiday Inn Express & Suites Phoenix East - Gilbert, an IHG Hotel

2.5 out of 5

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 488 de 623 opiniones" "
Evaluación: 8 - Bueno. 95 de 623 opiniones" "
Evaluación: 6 - Aceptable. 17 de 623 opiniones" "
Evaluación: 4 - Mediocre. 8 de 623 opiniones" "
Evaluación: 2 - Terrible. 15 de 623 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viajó con su familia y niños pequeños
Le gustó: Servicios
Clean and very nice
Se hospedó 4 noches en enero de 2024
Respuesta de Front Desk Team el 13 ene. 2024
Hi Maria, Thank you so much for awarding us a perfect 5/5 rating. We are so happy to hear that you had a pleasant experience with us, especially because of our overall cleanliness. We hope to see you back!

10/10 Excelente

Gerardo

Se hospedó 2 noches en abril de 2023
Respuesta de Taylor Ayers - AGM el 16 may. 2023
Hello Gerardo, Thank you so much for your 5/5 rating! We hope you will give us another opportunity to serve you again in the future.

10/10 Excelente

Raul

Se hospedó 1 noche en diciembre de 2022
Respuesta de Taylor Ayers - FOM el 23 dic. 2022
Hello Raul, Thank you for your 10/10 rating. We look forward to having another opportunity to serve you again in the future.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable
Muy agradable y agusto
Se hospedó 1 noche en septiembre de 2020
Respuesta de HIEX Phoenix/Gilbert el 19 sept. 2020
Hello, We are so happy that you found our hotel nice and and comfortable. Thank you for your high rating, and we hope to have you back!

10/10 Excelente

ANTONIO

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2020
Respuesta de HIEX Phoenix/Gilbert el 22 jul. 2020
Hello ANTONIO, Thank you so much for your high rating! We hope everything was to your satisfaction during you stay with us, and we hope to have you back!

10/10 Excelente

Frank

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly service
Se hospedó 2 noches en abril de 2024
Respuesta de Tommy Caprise el 27 abr. 2024
Thank you for the 5/5 rating! We are so happy you enjoyed your stay with us. Please come and see us again soon.

10/10 Excelente

Kami

Le gustó: Limpieza, personal y atención, servicios
.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk Team el 24 abr. 2024
Thank you for your feedback. Glad your enjoyed your stay.

8/10 Bueno

Geoffrey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a good, clean hotel for a good price per night. The daily breakfast had a surprising number of tasty food options. The staff were very friendly and professional. I will be staying again if I come through Phoenix.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk Team el 24 abr. 2024
Thank you for your feedback. Glad your enjoyed your stay.

6/10 Aceptable

Charlene

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
one of the desk staff not very helpful.
Se hospedó 4 noches en abril de 2024
Respuesta de Taylor Ayers, AGM el 18 abr. 2024
Hi Charlene, Thank you for taking the time to tell us about your recent stay. We are sorry to hear, however, that one of our front desk agents was not as helpful as they could have been, and we will be sure to reiterate to our agents the importance of hospitality. We do hope you will consider giving us another opportunity to serve you again in the future.

8/10 Bueno

Gilbert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Se hospedó 4 noches en abril de 2024
Respuesta de Madianna el 13 abr. 2024
Hi Gilbert! Thank you for taking the time to leave us a review. We are glad to hear that our property was to your liking. We hope that we get the chance to service you again in the future!

10/10 Excelente

Janelle

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Conveniently close to Banner hospital and a very good Walmart near by.
Se hospedó 1 noche en abril de 2024
Respuesta de Madianna el 13 abr. 2024
Hello Janelle!Thank you for taking the time to leave us a 5/5 review. Your feedback is very important to us. We are glad to hear that the location of our property was convenient for your stay. We hope to get the chance to service you again in the future!

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location! Clean & quiet!
Se hospedó 1 noche en abril de 2024
Respuesta de Taylor Ayers, AGM el 10 abr. 2024
Hi Kevin, Thank you for your 5/5 rating! We are so happy to hear that you enjoyed your recent stay with us, and we hope to have another opportunity to serve you again in the future!

10/10 Excelente

Jill

Viajó con su familia
So nice & close to shops, restaurants, with laundry in the hotel, small convenience store in lobby, beautiful pool & hot tub! I wish the HIExpress Grand Canyon was this nice. Oh well - at least we are ending our trip on a positive note!
Se hospedó 1 noche en abril de 2024
Respuesta de Taylor Ayers, AGM el 10 abr. 2024
Hi Jill, Thank you so much for taking the time to tell us about your recent stay! We are so happy to hear that you had such a pleasant experience with us, and that we are the model of what a Holiday Inn Express should be. We hope to see you back!

8/10 Bueno

Dale

Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Team el 24 abr. 2024
Thank you for your feedback. Glad your enjoyed your stay.

8/10 Bueno

Irma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fast and friendly service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Taylor Ayers, AGM el 5 abr. 2024
Hello Irma, Thank you for your feedback! We are so happy you enjoyed your recent stay with us, and hope to have another opportunity to serve you again in the future!

10/10 Excelente

Marc

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Free ev charging, loads of restaurants within walking distance
Se hospedó 5 noches en marzo de 2024
Respuesta de Taylor Ayers, AGM el 30 mar. 2024
Hi Marc, We are so happy to hear that you had an enjoyable stay with us, and we hope to have another opportunity to serve you again in the future!

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very convenient location for us
Se hospedó 4 noches en marzo de 2024
Respuesta de Taylor Ayers, AGM el 30 mar. 2024
Hi David, Thank you for your feedback! We are so glad you enjoyed your recent stay with us, especially because of our convenient location. Until next time!

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice rooms
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Team el 22 mar. 2024
Hi Susan, Thank you for your 5/5 rating! We are so happy you enjoyed your recent stay with us and hope to see you back!

10/10 Excelente

Amber

Se hospedó 5 noches en marzo de 2024
Respuesta de Front Desk Team el 3 abr. 2024
Hello Amber,Thank you for taking the time to leave us a 5/5 review! Your feedback is very important to us. We hope to see you back soon!

10/10 Excelente

Caroline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and comfortable, staff was friendly, the pool area’s clean and comfortable. We enjoyed staying there close to interstate and main roads.
Se hospedó 14 noches en febrero de 2024
Respuesta de Kamille el 12 mar. 2024
Thank you so much for taking the time to give us a review! I am glad you enjoyed your stay with us! Thank you,Front Desk

10/10 Excelente

Wendy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was great. The rooms were very clean. The whole place was clean and staff were amazing
Se hospedó 4 noches en febrero de 2024
Respuesta de Taylor Ayers, AGM el 7 mar. 2024
Hi Wendy, Thank you so much for your 5/5 rating! We are so happy to hear that you enjoyed your recent stay with us, and we hope to have another opportunity to serve you again in the future!

10/10 Excelente

Sharon

Se hospedó 21 noches en febrero de 2024
Respuesta de Taylor Ayers, AGM el 22 mar. 2024
Hi Sharon, Thank you so much for taking the time to rate your recent stay with us, and we hope to have another opportunity to serve you again in the future.

10/10 Excelente

Larry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk Team el 2 mar. 2024
Thank you Larry for our positive review.

10/10 Excelente

Shirley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Didn’t like the water pressure room a little too small
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Team el 2 mar. 2024
Thank you for your positive review.

10/10 Excelente

Veonne

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff. Clean rooms. Comfortable beds. Awesome pillows!!! Microwave, refrigerator in room. Great breakfast.
Se hospedó 4 noches en febrero de 2024
Respuesta de Taylor Ayers, AGM el 22 feb. 2024
Hello Veonne, Thank you for taking the time to tell us about your recent stay, and for your kind words about our staff and overall property as a whole. We hope to see you back!

8/10 Bueno

Carino

Se hospedó 5 noches en febrero de 2024
Respuesta de Front Desk Team el 2 mar. 2024
Thank you for your positive review

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the heated pool, hot tub, gas fire pit. Large tv in room. Very clean inside and outside. Lots to choice from at hot bkf buffet. Staff very accommodating and helpful. My 4th stay will be coming again, just awonderful relaxing oasis.
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Desk Team el 22 feb. 2024
Hi Susan, Thank you so much for your 5/5 rating! We are so happy to hear that you had such a wonderful experience with us, from check-in, to checkout. Until next time!

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Was in very good condition. Would stay there again and recommend. The carpet in our room wasn’t vacuumed the first couple of days.
Se hospedó 4 noches en febrero de 2024
Respuesta de Taylor Ayers, AGM el 15 feb. 2024
Hi Laura, Thank you for taking the time to tell us about your recent stay. We are happy to hear that, overall, you enjoyed your recent stay with us, especially because of the overall condition of our property. Regarding the vacuuming, we only vacuum the rooms during deep cleans, which is usually every four days, so this is why you did not see this happen. We do hope to have another opportunity to serve you again in the future!

8/10 Bueno

Kathy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast options were good. Could choose if wanted room cleaned
Se hospedó 3 noches en enero de 2024
Respuesta de Front Desk Staff el 8 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Shaleece

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay
We stayed in Gilbert for 4 days. It was great to see some sunshine. Temperatures were perfect. Location was awesome. Great places to eat and easy to get around. Staff was very friendly and helpful. Would recommend staying here.
Se hospedó 4 noches en enero de 2024
Respuesta de Front Desk Staff el 8 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Kimberly, Scottsdale

Viajó con su pareja
Le gustó: Servicios
Our favorite place!
Se hospedó 2 noches en enero de 2024
Respuesta de Taylor Ayers, AGM el 28 ene. 2024
Hi Kimberly, We are so glad to hear that you enjoyed another great stay with us. Having repeat guests is truly a sign of success, as it assures us we are doing something right. Until next time!

10/10 Excelente

Kirk

Se hospedó 1 noche en enero de 2024
Respuesta de Taylor Ayers, AGM el 28 ene. 2024
Hello Kirk, Thank you for your 5/5 rating! We hope to have another opportunity to serve you again in the future.

10/10 Excelente

Scott

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reasonable prices, very clean rooms. Convenient to interstate/major highways/Fountain Hills, etc. Friendly staff, but noted at times that some employee(s) took frequent smoking/vaping breaks outside the front entrance as phones rang unmonitored at the desk which, in my opinion, speaks to both the work ethic and professional image of some staff members. Breakfast is complimentory, solidly average and sufficient, but doesn't change much from day-to-day, which is a bit disappointing for those having longer stays. Pool/spa area is above average for a 3 star property, but because of its location, the sun is blocked by parts of the property depending on the time of day. This can create significant temperature variations requiring frequent repositioning of chairs - especially in the winter months to keep warm. Nonetheless, this was a surprisingly nice place to hang out, complete with grills for barbecuing and a propane powered fire pit to gather at in the evenings. Piped in music was relaxing. Overall, would recommend as a solid value choice for business travel, but less so for those seeking the amenities desirable for a longer stay.
Se hospedó 4 noches en enero de 2024
Respuesta de Taylor Ayers, AGM el 20 ene. 2024
Hello Scott, Thank you so much for taking the time to tell us about your recent stay with us, as guest feedback is always welcomed and appreciated. While we are happy to hear about all the things you enjoyed, we are really focusing on the issues you mentioned. It is certainly nor appropriate for our front desk members to leave the desk unattended for long periods of time while outside in guest view smoking, and it has been addressed with them. We are glad that all in all, you awarded us a 5/5, and we certainly hope to have another opportunity to serve you again in the future.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Setting the Bar High
This is a well-run hotel and this is because the people working here are willing to go the extra mile for a guest. I couldn't have had a better stay, and it has ruined me as far as other IHG hotels go as they have set the bar extremely high. Generous hot breakfast is a huge plus.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Desk Team el 13 ene. 2024
Hi Peter, We are beyond grateful for your kind words about our property, and for awarding us a perfect 10/10. Your comments are sure to convince potential guests that this is a great place to stay. We hope to see you back!

10/10 Excelente

Alisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Team el 13 ene. 2024
Hi Alisha, We are so grateful for your 10/10 rating. We look forward to having another opportunity to serve you again in the future!

10/10 Excelente

Jamie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovelyy
Very clean and quiet stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Team el 13 ene. 2024
Hi Jaime, We are so happy to hear that you enjoyed your recent stay with us, especially because of our overall cleanliness and quiet atmosphere. We hope to see you back!

10/10 Excelente

Cheryl, Appleton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well kept hotel. The staff was amazing
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Desk Team el 5 ene. 2024
Hi Cheryl,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear you enjoyed your stay. We hope to see you back soon!

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Staff el 8 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Tim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect for what we needed. Loved the pool and hot tub this time of year (Christmas).
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 5 ene. 2024
Hi Tim, Thank you for taking the time to leave us a review, your feedback is important to us. We are glad to hear that you enjoyed your time with us! We hope to service you again soon!

10/10 Excelente

Kathy, Bullhead City

Se hospedó 5 noches en diciembre de 2023
Respuesta de Front Desk Team el 5 ene. 2024
Hello Kathy, Thank you for taking the time to leave us a 5/5 review. Your feedback is important to us! We are glad to hear you enjoyed your stay. We hope to see you back soon!

10/10 Excelente

Maryjane

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 13 ene. 2024
Hi Maryjane, Thank you for your 5/5 rating! We hope to see you back!

8/10 Bueno

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect for the price and my needs.
Great service. Clean, large rooms. Generous breakfast. I will return.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 5 ene. 2024
Hi Peter,Thank you for taking the time to leave us a review. Your feedback is very important to us! We are glad to hear that you enjoyed the size and cleanliness of our rooms, as well as our breakfast! We look forward to having you back!!

10/10 Excelente

Mario

Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Team el 5 ene. 2024
Hi Mario,Thank you for taking the time to leave us a 5/5 review! We are glad to hear you enjoyed your stay and we hope to see you back soon.

10/10 Excelente

Rita

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 27 dic. 2023
Thank you for taking the time to fill out our survey, we are glad you enjoyed your stay.

8/10 Bueno

hubert

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Team el 27 dic. 2023
Thank you for the response to our survey, glad you enjoyed your stay.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de BB el 25 dic. 2023
Thank you for your feedback!! Merry Christmas ;-) we hope to see you again, soon!

10/10 Excelente

Donald

Se hospedó 1 noche en diciembre de 2023
Respuesta de BB el 25 dic. 2023
Thank you for your feedback! It looks like you had a great stay with us! We can't wait to welcome you back again, soon! Happy Holiday's

10/10 Excelente

Kimberly, Scottsdale

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is one of our favorite hotels. The staff have been phenomenal, professional, accommodating and friendly. The rooms are nice and clean. The beds are comfortable and the room temperature is just right. The rewards as a member are one of the best around.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 23 dic. 2023
Hello Kimberly, Thank you for taking the time to leave us a 5/5 review! Your feedback is extremally valuable to us as it is used to work towards improving the overall guest experience at our property! We love hearing about the amazing experiences that you had with our phenomenal staff! It's great to receive praise for the cleanliness of the room. It shows housekeeping's hard work is not going unnoticed. Thank you for being an IHG rewards member. We appreciate your loyalty with our brand and we hope to see you back at our property soon!

10/10 Excelente

Natalie, Tucson

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really enjoyed our stay here. It was clean, the staff was very friendly and the breakfast was excellent! No complaints! Will definitely stay here again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Team el 23 dic. 2023
Hello Natalie!Thank you for taking the time to leave us a 5/5 review! We love to hear guest feedback, as it helps us improve the overall guest experience! We are pleased to hear about the interactions you had with our friendly staff and that you were able to take advantage of some of our amenities such as breakfast.We hope to see you back soon!

10/10 Excelente

Norman

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Team el 23 dic. 2023
Thank you for taking the time to leave us a 10/10 review! We are glad to see that you enjoyed your stay and we hope to see you back soon!