Bar (en la propiedad)

Opiniones sobre Hilton Garden Inn Phoenix North Happy Valley

3 out of 5
Hilton Garden Inn Phoenix North Happy Valley
1940 W Pinnacle Peak Rd, Phoenix, AZ

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 546 de 1001 opiniones" "
Evaluación: 8 - Bueno. 276 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 98 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 50 de 1001 opiniones" "
Evaluación: 2 - Terrible. 31 de 1001 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

alexis

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Alexis, thank you for your 5-star Expedia review. We're thrilled to know that your stay at Hilton Garden Inn Phoenix North Happy Valley met your expectations. Hope to welcome you back in the near future.

4/10 Mediocre

Luis Miguel

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Muy malo
No tiene vista a ningún lago pero se llena lake view, es un engaño.servia el elevador, ni las maquinas de refrescosy lo pero de todo es que había pulgas en una cama.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 24 dic. 2023
Luis, es lamentable que tu experiencia no haya cumplido tus expectativas. Entendemos que hubo inquietudes con respecto a ciertas comodidades y control de plagas. Nuestro equipo está comprometido a garantizar experiencias inmersivas y un alto nivel de comodidad, y cualquier comentario que indique lo contrario se toma con la mayor seriedad. Confiamos en que estos problemas se abordarán rápidamente y esperamos tener la oportunidad de brindar una experiencia claramente mejorada en el futuro.

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente
Respuesta de Customer Service el 6 ene. 2023
Obrigado pela classificação fantástica, Luis!É incrível que você tenha tido uma experiência tão maravilhosa no Hilton Garden Inn Phoenix North Happy Valley. Prezamos pela satisfação de nossos hóspedes. Mal podemos esperar para vê-lo novamente em breve!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2020

10/10 Excelente

Rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2019
Respuesta de Front Desk el 24 oct. 2019
We are glad you had a great stay. Thank you for staying with us!

10/10 Excelente

LUIS

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente desayuno, muy cómodo el establecimiento. Solo considero q deberían otorgar agua embotellada a todos los huéspedes y no solo a los miembros plata en adelante
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal muy amable, la limpieza excelente., mi estancia incluía el desayuno y la. Atención era buena, siempre el. Personal dispuesto a ayudar.
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fue una estancia corta pero todo muy agradable y el precio excelente, felicidades!!
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

ALVARO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
VERY NICE HOTEL!!!!! (Y)

10/10 Excelente

Kailynne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything at the hotel was perfect! The staff were absolutely incredible. The food was fantastic. Pool was kept at a perfect temperature.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 22 may. 2024
Kailynne, thank you for your amazing feedback! The team at Hilton Garden Inn Phoenix North Happy Valley is thrilled to hear you enjoyed your stay. Our colleagues will be delighted by your kind words. We look forward to welcoming you back soon!

4/10 Mediocre

Susan

No le gustó: Servicios
Never checked in tried to cancel and was unable to I would love to talk to someone. Totally upset about this my future travel plans will not be at a Marriot. Rude personel .
Se hospedó 4 noches en mayo de 2024
Respuesta de Antoinette Front Office Manager el 20 may. 2024
If you could please contact me at the Hilton Garden Inn Phoenix Happy Valley. We are not a Marriot

6/10 Aceptable

Neal

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 20 may. 2024
We appreciate the feedback, Neal.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bueno

Charlene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My only complaint was the bar and restaurant was closed because there was no staff there to operate and we arrived hungry and tired. The room was clean and comfortable.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Farnoush

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Farnoush, we understand that your experience with us didn't meet your expectations. Your feedback is invaluable as we strive for continuous improvement. We sincerely hope that you will provide us with another opportunity to serve you better in the future.

10/10 Excelente

Mariah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would have liked breakfast to be included
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Mariah, thank you for sharing your feedback. We appreciate you suggesting an all-inclusive breakfast for an even sterling experience at Hilton Garden Inn Phoenix North Happy Valley. We value your input and are thrilled you enjoyed your stay overall. We're awaiting the pleasure of welcoming you back during your next visit to Phoenix.

6/10 Aceptable

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de AO el 15 abr. 2024
Hello Amanda,I'm sorry to hear about your stay with us here at the Hilton Garden Inn. We do our very best to accommodate our guests. I hope that you will give us a second chance.Antoinette OldfieldFront Desk Supervisor

8/10 Bueno

Tara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 20 mar. 2024
Tara, thank you for choosing to stay at the Hilton Garden Inn Phoenix North Happy Valley and for the solid rating. We hope your stay was pleasing and we look forward to welcoming you back again in the future.

10/10 Excelente

Duane

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The access to the freeway
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 28 feb. 2024
Duane, it's wonderful to hear that you appreciated the convenient freeway access at Hilton Garden Inn Phoenix North Happy Valley. Our location is indeed a favorite among guests. We thank you for your feedback and look forward to welcoming you back soon.

10/10 Excelente

SKYLER

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall positive experience
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 26 feb. 2024
Skyler, it's wonderful to hear about your positively memorable time at the Hilton Garden Inn Phoenix North Happy Valley. We aspire to provide an extraordinary experience at our hotel. We hope to welcome you back again soon!

2/10 Terrible

Etcha

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 21 mar. 2024
We appreciate your feedback, Etcha.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Bueno

Roy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was very nice, but a bit on the expensive side. That said, the room was very comfortable. Only real issue we had was the team of girls soccer players that ran the halls and made a lot of noise. Not really the hotel’s fault, but at $300/night not what I would expect. They did try and contain them after enough complaints.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 24 feb. 2024
Roy, it's delightful to know you found comfort in your room at Hilton Garden Inn Phoenix North Happy Valley. We take note of your perception about the room price; please know we balance quality accommodations with competitive rates. Your experience with the extraneous noise is regrettable; our team acted promptly once aware. We appreciate your bearing with us in this instance and look forward to offering a more tranquil stay next time.

10/10 Excelente

Larenson

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's okay
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 12 feb. 2024
Larenson, we appreciate you taking the time to share your experience with us. It seems there may have been aspects of your stay that didn't fully meet your expectations. Please know we are always striving to enhance the guest experience and we hope to welcome you back for an improved visit in the future.

10/10 Excelente

Candida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 6 feb. 2024
Candida, thank you so much for the perfect score! The team at Hilton Garden Inn Phoenix North Happy Valley is delighted to know your stay was enjoyable. We look forward to welcoming you back in the future!

10/10 Excelente

Jessica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 30 ene. 2024
Jessica, thank you for your excellent rating of the Hilton Garden Inn Phoenix North Happy Valley. We're delighted that your stay was enjoyable and we look forward to having you return in the future.

10/10 Excelente

Katrina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly and accommodating. Very comfortable rooms.
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 26 ene. 2024
Katrina, we are absolutely thrilled to hear that you experienced such amiable service during your stay at the Hilton Garden Inn Phoenix North Happy Valley. It pleases us greatly to know our cozy rooms contributed to your comfort. We eagerly look forward to the opportunity to serve you again in the near future.

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 22 ene. 2024
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Phoenix North Happy Valley!

8/10 Bueno

Grisell

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 22 ene. 2024
Thank you for taking the time to share your review with us, Grisell!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Phoenix North Happy Valley. Thank you and have a wonderful day!

8/10 Bueno

Thomas

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Old Style Bathroom
Bathroom needs updating. For what we paid, there should have been a walk in shower and not a shower/ tub combo. The floor wasn’t very clean.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 18 ene. 2024
Thomas, thank you for your remarks. We acknowledge your point about the bathroom aesthetics and the importance of consistent cleanliness. These insights are appreciated as they will guide improvements. It's our sincere hope that despite these points, your overall experience at the Hilton Garden Inn Phoenix North Happy Valley was still positive. We look forward to making your next visit more comfortable and pleasing.

10/10 Excelente

Dana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property esp for the price - clean and nice pool area that is heated
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service el 15 ene. 2024
Dana, it's cheering to learn your stay at Hilton Garden Inn Phoenix North Happy Valley was exceptional. We're pleased to know our immaculate facilities and lovely heated pool area contributed positively to your experience. We believe in providing good value for our guests and are happy to hear we were successful. We're looking forward to hosting you again soon.

2/10 Terrible

Jeff

No le gustó: Limpieza
Our room wasn’t cleaned properly, feces on chair and urine on bedside no coffee and dining facilities were closed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hilton Front Desk Supervisor el 8 ene. 2024
I would like to say that this is not something that happens at our hotel. I am very sorry and I have spoken with my housekeeping manager.about the situation

10/10 Excelente

Jeanien

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service el 3 ene. 2024
Thank you for the fantastic rating, Jeanien!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Phoenix North Happy Valley! We can't wait to see you again soon.

6/10 Aceptable

Evaughn

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 3 ene. 2024
Evaughn, it seems there were some aspects of your stay that weren't entirely to your satisfaction. We always strive to create a rewarding experience for our guests. We value your feedback and encourage you to share specific details so our team may take appropriate actions to improve future guest experiences.

6/10 Aceptable

Michaela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rate increase and Zero protein breakfast.
This property would be a solid 4 stars if it weren't for 2 things: 1. After Christmas, we wanted to stay 1 extra night. The front desk would not honor our existing rate. Instead, quoted a higher price. However, they did suggest going online to Expedia.com to book at a better rate. WHAT? We switched hotels, which was highly inconvenient. 2 Continental Breakfast was $9.00/per person for all-carb, zero protein choices.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 1 ene. 2024
Michaela, thank you for sharing your experience. It is a disappointment when pricing matters become a source of inconvenience. As for the breakfast, we are sorry if the options available that particular day didn't exactly meet your dietary preferences. We appreciate these insights as they help us forge a better path forward. We hope for another opportunity to serve you differently and better.

10/10 Excelente

Thomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place
It’s our go to place when visiting my sons in Phoenix. Convenient, clean and I feel safe about the area. The beds are very comfortable and I sleep well
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 1 ene. 2024
Thomas, thank you for considering Hilton Garden Inn Phoenix North Happy Valley as your preferred place during your Phoenix visits. It delights us to know that our convenient location, pristine facilities, and secure surroundings enhance your experience. We're particularly glad to hear that our comfortable beds contribute to your good night's sleep. We look forward to welcoming you back on your next visit to see your sons.

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 31 dic. 2023
Thank you for the wonderful rating, Nancy!It's fantastic you enjoyed your time at Hilton Garden Inn Phoenix North Happy Valley so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excelente

Jesse, Milpitas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 31 dic. 2023
Jesse, thank you for the perfect rating! We're delighted to learn that you had a great experience at Hilton Garden Inn Phoenix North Happy Valley. It's our top priority to ensure our guests have a delightful stay. Looking forward to hosting you again in the future. Safe travels!

10/10 Excelente

Gregory

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 1 feb. 2024
Gregory, it's amazing to see you had an exceptional stay at Hilton Garden Inn Phoenix North Happy Valley. Our goal is to provide a wonderful experience for all of our guests and it's heartwarming to know this was your case. We hope to welcome you back soon.

10/10 Excelente

Efrain

Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 15 ene. 2024
Efrain, it's wonderful to hear that your experience at Hilton Garden Inn Phoenix North Happy Valley was exceptional. We're thrilled that you enjoyed your stay and we look forward to welcoming you back on your future trips to Phoenix. Safe travels!

10/10 Excelente

robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 27 dic. 2023
Thanks for the outstanding rating, Robert!We're delighted your time at Hilton Garden Inn Phoenix North Happy Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

BERNARD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 25 dic. 2023
Bernard, we're thrilled to know you enjoyed your stay at Hilton Garden Inn Phoenix North Happy Valley. We greatly value your support and hope to welcome you back soon for another stellar experience.

8/10 Bueno

RABINDRA

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 18 dic. 2023
Thank you for taking the time to leave us a 8/10 rating, Rabindra!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Phoenix North Happy Valley.

10/10 Excelente

Lorraine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The website diesnt mention there is a charge for breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 17 dic. 2023
Thank you for the 5/5 rating, Lorraine!It's excellent you enjoyed your time at Hilton Garden Inn Phoenix North Happy Valley so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bueno

Amin

Viajó con mascotas
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good experience
Respuesta de Customer Service el 8 feb. 2024
Amin, it's wonderful to hear about your positive time at Hilton Garden Inn Phoenix North Happy Valley. We're delighted you had a good experience and we look forward to your next visit. Safe travels until then!

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Servicios
Had a great stay! Clean, great customer service! We even extended our reservation. We don’t want to leave!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 5 dic. 2023
Paul, it's fantastic to hear that your stay at the Hilton Garden Inn Phoenix North Happy Valley was marked by cleanliness and top-notch service. Learning that you chose to extend your reservation fills us with joy. We're thrilled to know that we've created an environment that makes you want to linger longer. Looking forward to your next visit!

10/10 Excelente

Ed

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 5 dic. 2023
Ed, it's wonderful to hear about your five-star experience at Hilton Garden Inn Phoenix North Happy Valley! Thank you for trusting us with your stay. We can't wait to welcome you back for another brilliant visit!

10/10 Excelente

Carina

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Carina, we're thrilled to hear you found your stay at Hilton Garden Inn Phoenix North Happy Valley pleasant. Thank you for staying with us and sharing a stellar rating. We hope to serve you again in the future.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient for our holiday stay!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
John, Hilton Garden Inn Phoenix North Happy Valley is elated to hear that our location added convenience to your holiday stay. We look forward to keeping up this consistency during your future stays with us.

10/10 Excelente

Clint

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Clint, thank you for your rating. We're thrilled to know your stay at Hilton Garden Inn Phoenix North Happy Valley met your expectations. We look forward to welcoming you back for another enjoyable experience.

6/10 Aceptable

Juan Antonio, Avenal

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Thank you for sharing your feedback, Juan.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excelente

steven, Mililani

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to find, lots of free parking, friendly and efficient front desk staff, clean and well maintained property and rooms. I really like this place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 24 nov. 2023
Steven, it's wonderful to hear that you found Hilton Garden Inn Phoenix North Happy Valley up to your standards. It's delightful to know you appreciated the convenience of our location, ample parking, as well as the efficiency and friendliness of our front desk colleagues. Your kind words about our clean and well-kept premise and rooms mean a lot to us. Looking forward to welcoming you back soon.