Una piscina al aire libre, camas de piscina con cargo

Opiniones sobre Four Seasons Resort Scottsdale at Troon North

5 out of 5
Four Seasons Resort Scottsdale at Troon North
10600 E Crescent Moon Dr, Scottsdale, AZ

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 464 de 574 opiniones" "
Evaluación: 8 - Bueno. 70 de 574 opiniones" "
Evaluación: 6 - Aceptable. 22 de 574 opiniones" "
Evaluación: 4 - Mediocre. 13 de 574 opiniones" "
Evaluación: 2 - Terrible. 5 de 574 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super servicio, camas y deliciosas Comida muy rica Las vistas sobre todo atardecer espectaculares
Se hospedó 7 noches en junio de 2019

10/10 Excelente

fespinozav, Los Mochis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excelente hotel
excelente hotel, con muy buen servicio, alejado de la ciudad para un buen descanso, habitaciones amplias con camas muy comodas, patios de las habitaciones muy bonitos.,

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Sarah-Executive Assistant to the general Manager el 25 abr. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 Excelente

Angela Lynn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful grounds, exquisite dining, exceptional service!
Se hospedó 3 noches en marzo de 2024
Respuesta de Sarah- Executive Assistant to the General manager el 25 abr. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

4/10 Mediocre

Christina

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing stay
Disappointing stay. Every time the heater fan kicked on, the sprinkler head in the room would vibrate and wake us up. I went to open the shades, and realized that the entire screen door was off the track and standing there loose. Only two restaurants and a lounge, all connected and food presumably out of the same kitchen with limited hours. Nothing else notable for dining within easy driving distance for quick options. What dining they had there was very good, but expensive. The worst part was waiting on a bellman at checkout time. I had a half hour wait, and that was after calling twice, and my husband walking through the rain all the way to the car since we were on a tight timeline. And, by the way, numerous bellman were standing at the front door with no one apparently making a move to actually go get those that were calling for assistance. Many other hotel options much closer in and with more convenient accessibility to other activities and dining options. We won’t be back, especially at that price.
Se hospedó 2 noches en enero de 2024
Respuesta de Cosimo Lardo - Resort Manager el 24 ene. 2024
Thank you for the detailed feedback and account of your experience at the Four Seasons Resort Scottsdale. As a valued and loyal guest, your feedback and comments are very important to us and we do not take your disappointment lightly. I truly apologize for the experience you had with the disturbance in the room and the lack of attentiveness from our bell desk in response to your request. Your feedback will be shared with our department Leaders and I can assure you that your comments will be used to improve our understanding of the expectations our Four Seasons' guests have come to expect.  We hope to have the opportunity to welcome you back to experience the Four Seasons Resort Scottsdale at Troon North in a different light.

10/10 Excelente

constantine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Resort is great but staff did not meet the standards of a traditional four seasons
Se hospedó 4 noches en enero de 2024
Respuesta de Executive Assistant - Sarah el 23 ene. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 Excelente

Farhan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Executive Assistant - Sarah el 23 ene. 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 Excelente

Yun, Ann Arbor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really like the chat feature. Everything is fine but the food is a little bit questionable.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kelley Moreton, General Manager el 23 ene. 2024
We are glad that you enjoy the chat function. We agree that it simplifies communication. Please reach out directly with additional feedback regarding the culinary offerings. We welcome the chance to learn more.

10/10 Excelente

Julie

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Alexander, Denver

Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Casey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing at 4 seasons!!
Wonderful trip!! Had two amazing services at the spa, both Art (massage) and Kem (facial)were wonderful!! I would highly recommend them.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Christopher, PLYMOUTH

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Top notch facility and service - of the best I’ve ever experienced. Pricing of drinks seemed excessive when I was charged $27 for a dirty martini.

10/10 Excelente

Jon, Emerald Hills

A must stay if you are heading to the desert. Staff wonderful, dinner was great and rooms are well appointed and spacious.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reservations Team el 4 sept. 2023
Thank you kindly for sharing your experience. We will certainly share this feedback with our teams! We look forward to welcoming you back soon!

10/10 Excelente

Yaneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room view
Se hospedó 3 noches en agosto de 2023
Respuesta de Reservations Team el 4 sept. 2023
Thank you for sharing your experience. We are happy to hear you enjoyed your view and that you had a lovely experience. We look forward to welcoming you back soon!

10/10 Excelente

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our Casita was beautiful, the bed and pillows were amazing, huge TV in the room and on back patio, nice in room bar and snacks.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reservations Team el 4 sept. 2023
Thank you kindly for providing feedback, we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to our desert oasis soon.

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Anela

Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Toni

Viajó con su familia
Le gustó: Servicios
Very friendly staff!!!
Se hospedó 1 noche en julio de 2023
Respuesta de Kelley Moreton, General Manager el 10 ago. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our friendly team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excelente

Joshua

Se hospedó 5 noches en julio de 2023
Respuesta de Reservations Team el 4 sept. 2023
Thank you for choosing the Four Seasons Resort Scottsdale at Troon North. We are happy to hear you enjoyed your visit. We look forward to welcoming you back in the future.

10/10 Excelente

MARY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved everything about the property. Beautiful and well kept. Close to shopping and other dining, but definitely must dine at the restaurants on property. The Proof was amazing, and we loved the atmosphere. Marcel Smith at the concierge desk was so friendly and took time to ask about what brought us the resort. He even surprised us with cheesecake delivered to our room to make our 30 year anniversary a little sweeter. 5 star all the way. Thank you!
Se hospedó 1 noche en julio de 2023
Respuesta de Kelley Moreton, General Manager el 20 jul. 2023
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our location and Proof restaurant. We will be sure to pass along your compliments to our staff, as they are truly the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

8/10 Bueno

Jim

Se hospedó 2 noches en julio de 2023
Respuesta de Reservations Team el 4 sept. 2023
Thank you for your review! We are thrilled to hear you enjoyed your visit. We look forward to welcoming you back in the future!

10/10 Excelente

Frank C.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Can't wait to stay again
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Tiffany

Se hospedó 4 noches en junio de 2023

10/10 Excelente

Kay, Tampa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property
Se hospedó 3 noches en junio de 2023
Respuesta de Kelley Moreton, General Manager el 20 jun. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our property and felt it was beautiful. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

8/10 Bueno

danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Rachel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tucked away, quiet, GORGEOUS, and the best staff we’ve encountered at a luxury resort.
Se hospedó 3 noches en junio de 2023
Respuesta de Kelley Moreton, General Manager el 5 jun. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our serene location and great team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Nikki, Valencia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

OGUZ

Le gustó: Limpieza, personal y atención
Satisfied
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

RYAN

Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Solid hotel but due for a face lift. One of the most outdated Four seasons I’ve stayed in but the great service fixed that. Overall lovely stay and I would def. Recommend.
Se hospedó 4 noches en febrero de 2023
Respuesta de Kelley Moreton, General Manager el 14 feb. 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed or staff and service. We are sorry to learn you felt the property was outdated. It is always our goal to surpass expectations, and we regret that did not happen in this instance. We look forward to the opportunity of welcoming you back and the opportunity to showcase the customary care for which Four Seasons is known.

10/10 Excelente

John, Kansas City

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this property before, but many years ago. The service, food and accommodations are unsurpassed. If you are staying here, please keep in mind that it is a bit remote, but that is part of the uniqueness of this property. Looking forward to another stay in the future.
Se hospedó 3 noches en febrero de 2023
Respuesta de Kelley Moreton, General Manager el 13 feb. 2023
Thank you for taking time to share your feedback. We are delighted to learn you enjoyed the service, food, and accommodations. We will be sure to pass along the great compliments regarding our staff, as they truly are the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

10/10 Excelente

Kecia

Se hospedó 1 noche en enero de 2023

10/10 Excelente

ALexus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and clean. Staff was more than accommodating. Enjoyed my stay!
Se hospedó 2 noches en diciembre de 2022
Respuesta de Kelley Moreton, General Manager el 12 dic. 2022
Thank you for taking time to share your feedback. We are glad to hear you enjoyed your stay and that our property was very nice and clean. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excelente

J Kirby

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellence! Love the Four Seasons App too!
Top-Notch service and accommodations. I used the Four Seasons App to chat with the on-site Concierge and just as soon as I would type my request or question, someone local at the property was "at my service" and completing my request. I cannot express enough the level of perfection that is strived towards by Four Seasons brand and always have an excellent experience. This is because even when something happens that isn't ideal, if I bring it to their attention, they make it right. That is service!
Se hospedó 2 noches en septiembre de 2022
Respuesta de Kelley Moreton, General Manager el 14 sept. 2022
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our Four Seasons Chat feature. We pride ourselves on delivery of guest requests and excellent service, we are glad to learn it was perfect for your visit. We look forward to the opportunity of welcoming you back for another exceptional experience.

10/10 Excelente

JOHN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is simply an amazing resort. The views and vistas are amazing. The location. The staff. It truly is a place where you can unplug and simply relax.
Se hospedó 2 noches en agosto de 2022
Respuesta de Kelley Moreten, General Manager el 30 ago. 2022
Thank you for taking time to share your feedback. We are glad to hear that you enjoyed our Sonoran Desert Oasis and all the great views it has to offer. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excelente

Roger

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Jeri

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Four Seasons Resort in Scottsdale at Troon North is absolutely breathtaking. My best friend and I went to celebrate a birthday, and upon arrival (which was at midnight), they even made sure a complimentary birthday cake was in the room. Everyone we encountered was so incredibly kind and genuine, just overall a magical experience. The views are even more gorgeous in person than over photo. The pool is saltwater, not chlorine which was also a lovely touch.
Se hospedó 2 noches en agosto de 2022
Respuesta de Kelley Moreton, General Manager el 29 ago. 2022
Thank you for taking time to share your feedback. We are glad you choose to celebrate your special occasion with us and enjoy some cake after your travels. We will be sure to pass along your compliments to our staff they will be thrilled to know it was a magical experience. We look forward to the opportunity of welcoming you back for another breathtaking visit!

8/10 Bueno

Claire

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at many Four Seasons properties throughout the globe and you can always count on their service and wonderful staff, great amenities, and overall luxury experience. I was certainly appalled to receive a plate of food with a pepper black mold on it. Despite this the pool manager, Lenny, was incredibly accommodating and went as far as to offer the luxury cabana for the following day. Lenny also found us the day of our cabana reservation to ensure he had checked the produce himself. I say this to be objective in my review that although there service following the incident was attentive it was absolutely appalling that there was food served in that state; for a pepper to mold in that way it takes weeks, it was clear the hotel was at a very low capacity and I feel that should've given theme even more availability to be on top of their food. Other than this the resort is lovely but a very TRUE resort -- the closest alternative dining options are 10 minutes by car so if you are not driving or do not have a car expect to spend the majority of time on the property or using a ride-share service to get anywhere/everywhere.
Se hospedó 4 noches en julio de 2022
Respuesta de Kelley Moreton, General Manager el 17 ago. 2022
Thank you for taking time to share your feedback. We regret that you had a challenge with the quality of the food, but are glad to hear that Lenny helped ensure seamless service poolside. We will be sure to pass along your kind words to Lenny, and will also connect with our internal culinary team to ensure this is addressed. Thank you again for taking to share your compliments and concerns.

10/10 Excelente

Larysa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property, very clean and beautiful. High standard of customer service
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Francis

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Joanna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Fara

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was peaceful , beautiful and the employees were very friendly and helpful.
Se hospedó 1 noche en julio de 2022
Respuesta de Kelley Moreton, General Manager el 11 jul. 2022
Thank you for you feedback! We are glad to learn you enjoyed your visit. We will be sure to share your compliments with our staff!

10/10 Excelente

Karen

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Matt

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Amy L

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It is a stunning desert property. Our suite was very private as I requested. The services were excellent including a sensational breakfast. It was a lovely and romantic couple’s getaway.
Se hospedó 1 noche en junio de 2022
Respuesta de Kelley Moreton, General Manager el 22 jun. 2022
We are thrilled you enjoyed your romantic stay at our intimate Sonoran Desert retreat, including your suite and breakfast. We look forward to the chance to welcome you back soon!

10/10 Excelente

Marlane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spectacular desert setting. Right beside Pinnacle Peak hike, location was perfect. We came for exercise in the morning and pool time relaxation in the afternoons and we received it! Great food at the on site restaurants - we didn't leave the property except for Pinnacle Peak. We will return.
Se hospedó 2 noches en mayo de 2022
Respuesta de Kelley Moreton, General Manager el 22 jun. 2022
We are thrilled you enjoyed your getaway to our Sonoran Desert retreat. We agree that the Pinnacle Peak hike is a highlight! We look forward to the opportunity to welcome you back soon.

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the firepit of our Casita, the outstanding service /professionalism of the staff, the lovely pool and beautiful environs.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Chirag

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Duncan

Se hospedó 1 noche en marzo de 2022