Dear Jose, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Thank you for your feedback!

Thank you for your rating!

Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Also, your concern regarding the cleanliness will be shared with our housekeeping team so that corrective measures can be taken. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management

Karla, thank you for your review. We are glad you had an overall satisfactory stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope to see you again soon. Sincerely, Hotel Management

We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry you were unhappy with our housekeeping policy. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Malolys, thank you for your review. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management

Please accept my apology for not living up to your standards. I’d like to speak with you to learn more details. You may call the hotel and let them know you are calling regarding an urgent email that I sent and they will transfer you to me as I am out of town. My name is Dawn. Thank you.

Alberto, please accept our apologies for the reservation issue you all encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management

Juan, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry as we couldn’t meet all of your expectations for a wonderful stay. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Jesus, thank you for sharing your amazing experience at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management

Flor, it was our pleasure having you as our guest at Extended Stay America - - Phoenix - Chandler. It's great to read you were impressed with your well-appointed room and that you had a comfortable stay. Thanks for allowing us to be of service, and we look forward to your next visit. Sincerely, General Manager

Dear Colin, Thank you for sharing your great rating and valuable feedback about your recent stay with us. We are pleased to know that your rating indicates that you had an overall great experience. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Cleveland, We sincerely apologize for any inconvenience you may have encountered with our housekeeping services during your recent stay. Our team takes great pride in providing exceptional service, and we are disappointed to hear that we fell short of meeting your expectations. Please know that your feedback has been shared with our staff, and we will utilize this as a valuable opportunity to enhance the quality of our services. Thank you for bringing this matter to our attention, and we hope to welcome you back in the future and provide you with an exceptional experience.Sincerely,Hotel Management

Dear Vince, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Christian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Sean, Please accept our sincere apologies for the inconvenience and less-than-favorable experience you had at our hotel. We apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated.  While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Luther, It is wonderful to hear that you enjoyed your stay with us. Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. We are glad that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Dear Julianna, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Karen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Evelyn, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. For future visits, please know that our front desk is also available to help make your stay as comfortable as possible. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Sherri, Thank you for taking the time to share your experience. We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments and glad that our location enhanced your visit. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear David, Thank you for choosing us and sharing your comments. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Korina, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Irene, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Vardan, Thank you for the review. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. Maintaining a fresh environment is a top priority, and we apologize for falling short of this standard. Your feedback is invaluable, and we'll address this promptly with our housekeeping teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Edith, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Charlene, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality are shared with the entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Dustin, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management