Dear Javier Albert, We sincerely apologize for the disappointing experience you encountered during your stay. The cleanliness issues you described are unacceptable, and we deeply regret any inconvenience caused. Your feedback is valuable, and we will address this matter promptly to prevent a recurrence. We understand your decision to check out early, and we appreciate your understanding. If you reconsider staying with us in the future, we are committed to providing a much-improved experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Sincerely,Hotel Management

Dear Adriana, Thank you for staying with us. We are glad that you had a pleasant stay overall. However, we are disappointed we did not meet your expectations regarding the location. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Rodrigo, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management

Dear Mario, we are truly sorry for not meeting your expectations. We strive to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

Brenda, thank you for choosing our hotel and being our guest. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are sorry for not delivering the professional service during your visit and thank you for informing us of this incident. We can understand your disappointment, and we regret the inconvenience you encountered. We are grateful for your patience and hope you will consider returning to our hotel on your next visit to this area so we can restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

Omar, thank you for being our guest. We regret that you were disappointed with our housekeeping policy. We are also sorry to learn that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

Daer guest, as the reservation is made through a third party website, any amendment needs to be routed through them. As this is an anonymous review, feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. Sincerely, Hotel Management

José, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management

Dear Melanie, We sincerely apologize for the less-than-optimal experience you encountered during your recent stay with us. We regret that the service and cleanliness you received fell short of our usual standards. We value your feedback and take it seriously. Our team is committed to addressing your concerns and implementing measures to improve our service quality and cleanliness standards. We hope you'll consider staying with us again, and we'll strive to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management

Dear Shilpa, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Judith, We sincerely appreciate the positive feedback regarding your experience at Extended Stay America. Your kind words are truly valued, and we are pleased to have been able to provide you with an enjoyable stay. It was a privilege to accommodate your visit, and we look forward to the possibility of welcoming you back shortly.Sincerely,Hotel Management

Dear Adam, Thank you for sharing your experience with us. We are genuinely sorry about your disappointment with the room, lack of staff availability, and any inconvenience caused by the odor during your stay. Please know that this does not align with the standards we strive to uphold. We take your concerns seriously and will address them promptly with the appropriate team members to ensure necessary improvements are made. Your understanding and observations are greatly appreciated as we continuously work towards enhancing our property to meet our guests' needs and expectations better. We hope to welcome you back in the future for a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Hotel Management

Dear Mario, Thank you for taking the time to post your review. We deeply apologize for the subpar experience you encountered during your check-in and stay. Providing prompt and attentive service is a fundamental part of our commitment to guest satisfaction, and we regret that we fell short on this occasion. Rest assured, we're addressing the issues you've raised with our team to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management

Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Aurora, Thank you for your feedback regarding your concerns during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take your concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Mary Ellen, Thank you for writing a review of our hotel and mentioning our location close to the airport, which is perfect for your needs. However, we genuinely regret any frustration and inconvenience with the condition of the suite not meeting your expectations and not up to our high standards. We will look into them along with our housekeeping team for further improvement. Also, we will instruct them to re-check the rooms before delivery. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Bradley, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. Smoking is never allowed in the hotel premises. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management

Dear Jason, Thank you for reviewing our hotel. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Jeanette, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the refrigerator, kitchen amenities, and maintenance issues is concerning, and we will address these matters with urgency to ensure they are promptly resolved. Please know that kitchenette items are available upon request at our front desk, and we regret any misunderstanding regarding this matter. Regarding the pet fee, we understand your frustration and will review our policies to ensure clarity for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to regain your trust in the future with a more positive experience.Sincerely,Hotel Management

Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

Dear Candis, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Phillip, We appreciate your feedback and apologize for any challenges you faced during your stay. Our aim is to provide a comfortable experience for all guests, including those with pets. Your insights are invaluable as they help us identify how we can enhance our guest experience moving forward. It was a pleasure hosting you, and we hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

Dear Laura, Please accept our apologies for any disappointment you felt during your visit. Providing a seamless stay to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we regret the various issues you described. Your insights are invaluable to us as we continuously strive to enhance our guest experience. We are wholly committed to redeeming your confidence in our hotel, and we would be grateful for the opportunity to regain your trust in our hotel.Sincerely,Hotel Management

Dear Janet, Thank you for taking the time to comment about your recent visit. We are happy to know you were pleased with the service our front desk associate provided, although we apologize for the housekeeping issues you experienced. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.We look forward to seeing you again.Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the absence of standard amenities and concerns about the exits. Your feedback is important to us, and we regret that we fell short of meeting your expectations. We take your comments seriously and will share this with our team to ensure our guests have a more seamless and comfortable experience. We hope to have the chance to welcome you back so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Rolanda, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We regret to know that we did not meet your expectations regarding the bed and the kitchen appliance in your room. Your feedback is invaluable, and we assure you that we will be addressing this appropriately. We are dedicated to providing you with the exceptional experience you deserve on your next visit. We look forward to the opportunity and wish you all the best with your travels.Sincerely,Hotel Management

Dear Kathy, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Regarding the Kitchen dishes, thank you for bringing this to our attention. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Gwen, We're delighted to hear about your positive experience at Extended Stay America. Thank you for recognizing our friendly staff, clean rooms, and reasonable pricing. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management