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Opiniones sobre Canopy by Hilton Tempe Downtown

4 out of 5
Canopy by Hilton Tempe Downtown
108 E University Drive, Tempe, AZ

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 599 de 788 opiniones" "
Evaluación: 8 - Bueno. 108 de 788 opiniones" "
Evaluación: 6 - Aceptable. 38 de 788 opiniones" "
Evaluación: 4 - Mediocre. 22 de 788 opiniones" "
Evaluación: 2 - Terrible. 21 de 788 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cecilia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gusto mucho el hotel, pero hay que saber que el estacionamiento se paga $20 cada vez que el carro sale
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 23 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back soon :)

10/10 Excelente

ALEJANDRO, SAN LUIS R C

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Ok
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 29 mar. 2024
Thank you so much for this review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Tempe Downtown on your next Arizona adventure!!

8/10 Bueno

Yalina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bien
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Julieta

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Carolina

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
En cuanto a la limpieza en las habitaciones tuvimos una mala experiencia
Se hospedó 4 noches en noviembre de 2022
Respuesta de Canopy Collaborative el 17 nov. 2022
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our property. Thanks for taking the time to bring this to our attention.

10/10 Excelente

JEZABEL

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena ubicación
Se hospedó 6 noches en agosto de 2022
Respuesta de Canopy Collaborative el 26 ago. 2022
Thank you for your great review. We hope you enjoyed your time spent with us at the Canopy. We hope to welcome you back soon.

10/10 Excelente

Maria d c

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2021
Respuesta de Canopy Collaborative el 25 nov. 2021
Thank you for your review! We truly hope you enjoyed your time spent at the Canopy. We look forward to welcoming you back soon for another Positively Perfect stay.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien ubicado, hotel nuevo
Se hospedó 1 noche en junio de 2021
Respuesta de Canopy Collaborative el 24 jun. 2021
Thank you for your review! We are so glad to read that you had a positively perfect stay with us. The Canopy is conveniently located in Downtown Tempe where there is so much to see and do within walking distance. We are happy that you enjoyed our location and hope to welcome you back soon!

10/10 Excelente

Ethan Ashley

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Holly

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is very nice, clean, upscale, friendly and great food... the outside area being all college students, is noisy, especially late at night. You WILL hear the cars all night racing up and down the street with loud exhaust and what not. Otherwise, very good place to stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 30 abr. 2024
Thank you so much for this wonderful review! We greatly appreciate you staying with us, thank you for taking the time to provide us with your feedback. Sorry to hear that the noise impacted your stay negatively. If you do plan on staying again in the future, we recommend requesting a room with an odd number! These are on the other side of the building and typically much quieter. We hope to see you again! Thank you!

8/10 Bueno

Loiny

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had one night extended but no proper room service was completed. Dirty towels were put back into place, trash was left in the room.
Se hospedó 3 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for taking the time to provide us with your feedback! I will make sure this is relayed to our housekeeping manager so that this issue with the stayover service does not continue! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

8/10 Bueno

Erik, Hillsboro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice upscale property situated at the heart of the ASU Tempe campus. The property is very clean. The room was very clean and modern. The restaurant serves outstanding upscale food and drinks. Wait staff we're kind and accommodating. Would definitely stay at the property again. I did have an issue with housekeeping not cleaning our room after the first night. Not sure if we to notify them or not. That lack of housekeeping led to some amenities not being available our 2nd day. Notified front desk 2x but none were delivered. Had to eventually walk to a nearby store and purchase my own. Staff at front desk did reach out and apologize which I did appreciate. Can get noisy at night due to being on the main street.
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for taking the time to provide us with your feedback. It is through both positive and negative feedback that we can learn and grow as a hotel. I have noted your negative experience with housekeeping stayover service and will bring this to the attention of our housekeeping manager! We are working diligently to make sure the issues you experienced will not continue! If you do plan on staying with us again the rooms with an odd number are usually quieter! We hope to welcome you back on your next Tempe Adventure! Thank you so much for staying with us at the Canopy!

10/10 Excelente

Kristin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excelente

Julissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent experience. Hotel is modern and beautifully decorated. The only negative comment I have are with the shower and basin drainage. The water from the tub was coming out unto the bathroom floor and the basin water did not go down properly.
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for this great review! We very much appreciate you staying with us. I will make sure to inform our engineering team about the issues you experienced! will get those things fixed so it will not impact future guests! We hope to welcome you back on your next Tempe Adventure!

8/10 Bueno

Estrella

Viajó por negocios
Le gustó: Limpieza, servicios
My recent stay was a mixed experience. On the positive side, the room was tidy and comfortable, and the hotel staff were friendly and accommodating. However, there were a couple of notable drawbacks. Firstly, the room service menu was not entirely accurate, leading to some frustration when ordering meals. Additionally, the lighting in the room was confusing to adjust, making it difficult to create the desired ambiance. Despite these issues, the hotel's convenient location and overall cleanliness made the stay enjoyable. With some improvements to the room service menu accuracy and clearer lighting instructions, the hotel could enhance the guest experience significantly. While I might consider staying here again, I hope these issues are addressed for future guests.
Se hospedó 4 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for taking the time to provide us with your feedback! It is through both positive and negative feedback that we can learn and grow as a hotel. I have informed our General Manager about your experience with the lights and room service menu. We will work diligently with the FB and Engineering team to make sure the issues do not continue. We hope to welcome you back on your next visit. And greatly appreciate you staying with us at the Canopy!

10/10 Excelente

Daily

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved this hotel and the staff!
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excelente

Johnny-Halo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great experience overall. Personalized and professional.
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 24 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

10/10 Excelente

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 24 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

6/10 Aceptable

Zubaidah

Le gustó: Limpieza, personal y atención
It was good except for the bed. It was horrible, I almost fell out.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrew el 22 abr. 2024
I am so sorry to hear about your negative experience with the bed. We are working diligently with the engineering manager to make sure that this issue does not continue! Thank you for taking the time to let us know, we hope to welcome you back on your next visit!

8/10 Bueno

CHRIS

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Didn’t like paying for parking. Bar was expensive as well. Hotel was clean and centrally located.
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 22 abr. 2024
I am so sorry to hear that you had a negative experience with the parking and the bar being expensive. As we are centrally located in Downtown Tempe it is difficult to find complimentary parking. I will inform my Valet manager, hopefully we can look into adjusting the price so that it is competitive in the area. We hope to welcome you back on your next visit!

10/10 Excelente

Katrina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 22 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed all aspects of the property. Everything was a complete and enjoyable experience,
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 22 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great time!
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 22 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to see you again soon :)

10/10 Excelente

Danielle

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location! The hotel was clean and felt very new.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrew el 10 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excelente

Celina

Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 29 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe adventure!

10/10 Excelente

keith

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a perfect place for our visit to ASU
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 3 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

8/10 Bueno

Carol M

Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 23 abr. 2024
Thank you so much for this great review! We hope to welcome you back in the future. If you ever have any additional feedback please let us know! I hope you have a great day!

6/10 Aceptable

Ileana

Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew el 23 abr. 2024
Thank you for providing us with your feedback! If you have any additional comments, please let us know! We strive for excellence and hope to welcome you back in the future! I hope you have a great day!

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 6 abr. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

8/10 Bueno

Francie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 3 abr. 2024
Thank you so much for this good review! We greatly appreciate you staying with us and hope to welcome you back on your next Arizona Adventure!

10/10 Excelente

Laureen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, decor and convenience. Would have liked a free cup of coffee in the AM and a hot tub. Restaurant was very good.
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew el 31 mar. 2024
Thank you so much for this outstanding feedback!! I will make sure to inform the Food and Beverage director about your request for coffee!!! We thank you so much for staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excelente

Karyn Studsrud

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff was super! Clean! Amazing views!
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 26 mar. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy on your next Arizona adventure!!!

10/10 Excelente

Holly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 22 mar. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy on your next Tempe adventure!!

8/10 Bueno

sheri

Le gustó: Servicios, estado de la propiedad e instalaciones
Clean, modern facility. Polite, helpful staff. Large open restaurant. Would recommend.
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew el 19 mar. 2024
Thank you so much for this amazing review! We greatly appreciate you staying with us, it is so good to hear you enjoyed the staff facility and open restaurant! We hope to welcome you back on your next Tempe Adventure!

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is lovely, room is comfy and location is great. Only 2 werent awesome: 1) room was only made once (in a 3 night stay) and we had to ask, 2) the bathroom door is a barn door and even when closed you can see into the bathroom (wc/shower). Still, overall, a pretty great place.
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 18 mar. 2024
Thank you so much for this amazing review! We greatly appreciate you taking the time to provide us with your feedback. I will make sure to reach out to the Housekeeping and Engineering manager so the issues you experienced do not continue. We hope to welcome you back on your next visit! Thank you so much for staying with us.

10/10 Excelente

Lisa

Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 6 abr. 2024
Thank you so much for this outstanding review! We hope to welcome you back to the Canopy on your next visit:) Thank you so much for staying with us!

8/10 Bueno

Arielle

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
I did not like the parking. The garage next door is $20/day to self park and $40 /day for valet. Wasn’t specified on the website how much parking would be.
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew el 18 mar. 2024
Thank you so much for taking the time to provide us with your feedback! I will make sure to forward this to the Valet manager so he can make sure our parking charges are clearly visible on the website as well as make sure the price is justifiable in the area. We greatly appreciate you staying with us and hope to welcome you back on your next visit!

10/10 Excelente

Daniel, OLDS

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property. Especially enjoyed the rooftop pool and lounge area. Food was great as well
Se hospedó 5 noches en marzo de 2024
Respuesta de Andrew el 18 mar. 2024
Thank you so much for this outstanding review! I will make sure to let the chef know you enjoyed the food!! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

8/10 Bueno

Stacy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only issue was the loud cars at night. This is the main drag for the youngsters to revv up their cars every night.
Se hospedó 3 noches en febrero de 2024
Respuesta de Andrew el 18 mar. 2024
I am so sorry to hear that the noise impacted your stay! If you do plan on visiting us again, please request a room with an odd room number these rooms will be facing A mountain and are much quieter! Thank you for taking the time to provide us with this review. We greatly appreciate you staying with us and hope to welcome you back on your next visit!

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel looks nice and location is great. The room is large and comfy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 15 mar. 2024
Thank you so much for this outstanding review! We appreciate you staying with us and hope to welcome you back on your next Arizona adventure!

10/10 Excelente

Isaiah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesomeness
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 15 mar. 2024
We are so happy to hear you enjoyed your stay!! Thank you so much for taking the time to provide us with your feedback. We greatly appreciate you staying with us and hope to welcome you back soon :)

10/10 Excelente

Crystal

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a beautiful hotel inside and out.
Se hospedó 4 noches en marzo de 2024
Respuesta de Andrew el 13 mar. 2024
Thank you so much for this outstanding review, your kind words about the property mean so much! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton on your next Arizona Adventure!

10/10 Excelente

Lea

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Na
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew el 13 mar. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton on your next Arizona Adventure!

8/10 Bueno

Daniel

Se hospedó 2 noches en marzo de 2024
Respuesta de Magda el 12 mar. 2024
Thank you for staying at the Canopy by Hilton Tempe. We appreciate your high score and hope to host you again in the future.

10/10 Excelente

Anthony, Oro Valley

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Magda at the front desk was incredible. An issue came up and she took care of it. Give her a rsise!
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 11 mar. 2024
Thank you so much for this outstanding review! I will make sure to inform the correct individual for your shoutout! We greatly appreciate you staying with us and hope to welcome you back on your next Tempe Adventure!

10/10 Excelente

Fiorella

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and comfortable! Also doggy friendly. Very happy with my stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 11 mar. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us!!! Hopefully we can welcome you back on your next Arizona Adventure!

10/10 Excelente

Carmen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is great. It has a nice rooftop area with a pool and restaurant. It is just in a busy area making kind of loud at night.
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew el 8 mar. 2024
Thank you so much for this outstanding review! We appreciate you taking the time to provide us with your feedback! We hope to welcome you back to the Canopy Hilton on your next AZ adventure!

10/10 Excelente

Yisther

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew el 23 feb. 2024
Thank you so much for this outstanding review! We hope to welcome you back to the Canopy Hilton Downtown Tempe on your next Arizona Adventure!

6/10 Aceptable

Ian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’m only giving this property a 3 because our room had terrible ventilation. The air conditioning did not work well. Other than that the hotel as a whole is a 5.
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew el 14 feb. 2024
Thank you so much for taking the time to provide us with this feedback! It is through both positive and negative feedback that we can learn and grow as a property. I have informed the Chief Engineer about the issues you faced with ventilation and the AC! We appreciate you staying with us and hope to welcome you back soon!

10/10 Excelente

Margaret

Great staff, clean room and quiet.
Se hospedó 3 noches en febrero de 2024
Respuesta de Andrew el 13 feb. 2024
Thank you so much for this outstanding review! We greatly appreciate you staying with us and hope to welcome you back to the Canopy Hilton Downtown Tempe on your next AZ adventure.