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Opiniones sobre Best Western Plus Surprise-Phoenix NW

3.5 out of 5
Best Western Plus Surprise-Phoenix NW
13337 W Grand Avenue, Surprise, AZ

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 482 de 1003 opiniones" "
Evaluación: 8 - Bueno. 319 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 111 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 51 de 1003 opiniones" "
Evaluación: 2 - Terrible. 40 de 1003 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Humberto

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
No hacen el aseo en la habitación.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front desk el 20 dic. 2023
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!

10/10 Excelente

Octavio, Hermosillo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente opción
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 16 dic. 2023
Thank you so much for leaving us such a wonderful review! We truly appreciate you staying with us and hope to welcome you back soon!

6/10 Aceptable

JUAN ANTONIO

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No proporcionan los beneficios VIP que se mencionan en Expedía
Respuesta de Maria Cruz el 12 ene. 2023
Thank you for choosing Best Western Plus and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. I can certainly understand how the the situations you have described could contribute to an unsatisfactory experience, and I can assure you that we are taking your concerns seriously. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Bueno

Luis A

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena area
Respuesta de Maria Cruz el 29 dic. 2022
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!

8/10 Bueno

Federico, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Close to my destination
Recepcionist pretty kind and helpful. She really help us with our accommodation when she was experienced a busy day
Se hospedó 1 noche en septiembre de 2017

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Steven, Kingman

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Lee el 23 abr. 2024
Thank you so much for taking the time to leave us a review!! We are so glad you enjoyed your stay with us! We hope to welcome you back soon!

4/10 Mediocre

Jesse

Viajó con su pareja
Le gustó: Servicios
Did not receive room type I paid for and had bbq sauce on remote in room. No king bed is not fun for this couple.
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk el 23 abr. 2024
On our end it shows your room type that was booked through expedia. I do apologize for the inconvenience.

8/10 Bueno

Ernest and Rochelle

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Lee el 15 abr. 2024
Thank you so much for taking the time to leave us a review we really appreciate it. We are so happy you enjoyed your stay with us and hope to welcome you back soon!

6/10 Aceptable

Lincoln

Se hospedó 1 noche en marzo de 2024
Respuesta de Lee el 21 abr. 2024
Thank you so much for taking the time to leave us a review! We take all feedback seriously and hope to improve your next stay with us! Thank you!

6/10 Aceptable

Judith L, Ketchum

No le gustó: Servicios, estado de la propiedad e instalaciones
The room was very noisy with people on the floor above. Pretty run down and our window looked onto a peaked roof and that was it....They charged us $40 for a small dog which I think is really high.... Probably would never stay there again...
Se hospedó 1 noche en marzo de 2024
Respuesta de Front desk el 1 abr. 2024
I'm truly sorry to hear about your recent experience at our hotel. Your feedback is extremely valuable to us and I assure you that we take all comments seriously. We endeavor to provide our guests with a pleasant stay and I apologise for any inconvenience that you encountered. Regrettably, we do apply a charge for pets to ensure additional cleaning is carried out for the comfort of all our guests. Thank you again for your honest feedback. While I understand your hesitation in returning, I do hope we have the chance to make your next stay enjoyable.

6/10 Aceptable

Kathleen

Viajó con su pareja
Le gustó: Personal y atención
It was clean and safe. The staff was nice and our needs were taken care of.
Se hospedó 3 noches en marzo de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bueno

JAMES

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good breakfast each morning
Se hospedó 5 noches en marzo de 2024
Respuesta de Lee el 19 mar. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay as well as our breakfast!! We hope to welcome you back!

2/10 Terrible

David

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had to ask for clean towels on day two. On day 4 we had to request clean towels and to have trash or waste baskets emptied (which had not been done since our arrival). The only time housekeeping came to our room was AFTER we made the request on day 4. Very poor housekeeping service. Will not stay there again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Crystal el 12 mar. 2024
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction. However, we regret to hear about the inconvenience caused due to the lack of daily housekeeping. At our hotel, we maintain a policy of not providing daily housekeeping services unless specifically requested by our guests. Upon check-in, a set of papers detailing all amenities and this policy is shared with our guests. We appreciate your feedback and will strive to communicate our policies more effectively in the future to ensure the utmost comfort and satisfaction of our valued guests. We apologize for any misunderstanding and hope to host you again in the near future.

8/10 Bueno

Gina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here before
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front desk el 12 mar. 2024
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction.

10/10 Excelente

Tiara

Viajó con su pareja, Viajó con su familia y niños pequeños
Really enjoyed my stay and the breakfast was my son favorite part lol wouldn’t change a thing
Se hospedó 5 noches en febrero de 2024
Respuesta de Lee el 6 mar. 2024
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay along with our breakfast! We hope to see you again soon.

8/10 Bueno

Darci

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and comfortable stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lee el 5 mar. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! We wish you safe travels!!

10/10 Excelente

Mary Jane

Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Mediocre

Mary

Se hospedó 6 noches en febrero de 2024
Respuesta de Cynthia M el 28 mar. 2024
We're Sorry to hear that your stay with us was not satisfactory. We apologize for any issues had during your stay. We appreciate your feedback and will work hard to improve the guest experience. Thank you for choosing our Best Western Plus

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to a variety of stores and restaurants.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 25 feb. 2024
Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay with us.

8/10 Bueno

Jill

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was very nice. Quiet stay, great breakfast and friendly staff. We would stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 25 feb. 2024
Thank you so much for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us.

8/10 Bueno

Michelle

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean hotel at a reasonable price .
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 22 feb. 2024
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!

10/10 Excelente

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property to stay at
Se hospedó 3 noches en febrero de 2024
Respuesta de Crystal el 21 feb. 2024
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.

10/10 Excelente

Christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful staff very quiet even with the train.🤗
Se hospedó 1 noche en febrero de 2024
Respuesta de Crystal el 21 feb. 2024
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.

6/10 Aceptable

Marcelline, CHANDLER

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well this is my 2nd stay here. The rooms are nice. However, I am not sure why the doors are so high from the floor. I had to put a towel at the front door to keep sound from outside to come in.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 18 feb. 2024
We are sorry for any inconveniences you dealt with. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us!

10/10 Excelente

E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 18 feb. 2024
Thank you so much for the review! We are so glad you enjoyed your stay! We hope to welcome you back!

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Aceptable

Ron

Problem w/ operating electronic door lock. Had keys re-magnetized. In one instance, I was trying to unlock the room door for a full minute. Room 216 electronic door lock needs to be serviced or replaced
Se hospedó 5 noches en enero de 2024
Respuesta de Cynthia M el 12 feb. 2024
We apologize for any issue or inconveniences that you experienced during your stay with us. We take all feedback seriously, and we will use your comments to improve our services for future guests.If I can be of assistance in the future, please don't hesitate to contact me at 623-544-6874.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Julie

Se hospedó 4 noches en enero de 2024
Respuesta de C.M el 28 mar. 2024
We Appreciate your kind words and are happy to hear that you had a fantastic stay with us! We're thrilled that you enjoyed our top-notch amenities. Thank you for Choosing Our Best Western Plus Here in Surprise, and we hope to welcome you back in the future!

8/10 Bueno

charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel was comfortable and the breakfast was what one expects. Check in and out was quick. One dissatisfaction was I needed early check in after a surgery appointment and called the day before. I was told they would put in a request on the reservation but could not guarantee it. I waited to check in only 2hours early by killing time elsewhere but was told it was $30 extra and could have checked in even earlier. Had the person the day before informed me of this I would have gotten there earlier and rested.
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review. We are sorry for any inconvenience you have experienced. We take all information given to us to better serve our customers, so we greatly appreciate your review! Safe travels!

10/10 Excelente

Aurelia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great!!
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 6 feb. 2024
Thank you for taking the time to leave us a review!! We are so happy you enjoyed your stay with us! We hope to welcome you back!! Safe travels!

8/10 Bueno

Charles

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean & quiet. Clock was wrong but we always check. Mini-fridge made a gurgling noise when running. Noticed once all was quiet in the room. Breakfast was above average with lots of choices. Will stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I will stay there again
Comfort, service and location was excellent. And the breakfast was good to!
Se hospedó 2 noches en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!

10/10 Excelente

Staci

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, professional staff and great breakfast.
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 30 ene. 2024
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!

10/10 Excelente

Cam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quick weekend trip
Great stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 30 ene. 2024
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!

8/10 Bueno

GREGORY

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was ok, but the eggs and sausage was loaded with salt. Everything else was 5 Stars!
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 28 ene. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!

8/10 Bueno

Daniel

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Daniel
Friendly staff wnd great breakfast and facilities
Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 28 ene. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!

10/10 Excelente

Christina M

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 16 ene. 2024
Thank you so much for your review! We are overjoyed to hear that you enjoyed your stay with us! We hope to welcome you back soon!

6/10 Aceptable

Rodney

This property does not qualify to be a Best Western PLUS status as it is aged, worn, very weak appearance and in bad condition. We needed to stay an extra night but checked out to pay more at Hamptons Suites = disappointed.
Se hospedó 1 noche en enero de 2024
Respuesta de Cynthia M el 15 ene. 2024
We're sorry to hear that your recent stay with us didn't meet your expectations. We take all feedback seriously, and we appreciate you taking the time to share your experience with us. We will review your comments with our team and work hard to improve based on your feedback. We hope that you provide you with the exceptional experience that we strive for. Safe travels.

10/10 Excelente

Thomas

Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 16 ene. 2024
Thank you so much for taking the time to leave us a review!! We are so happy you enjoyed your stay with us and hope to see you again soon!! Safe travels

10/10 Excelente

RAYMOND, Tesuque

Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 14 ene. 2024
Thank you for taking the time to leave us a review we greatly appreciate it. We are so happy that you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Most likely to come back
Se hospedó 3 noches en enero de 2024
Respuesta de Lee el 13 ene. 2024
Thank you for leaving us a review! We appreciate you taking the time to leave us a review! We are so happy you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 13 ene. 2024
Thank you so much for your review we greatly appreciate it!! We are so happy you enjoyed your stay! We hope to see you again soon!

10/10 Excelente

Big

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thx
Se hospedó 2 noches en enero de 2024
Respuesta de Lee el 13 ene. 2024
Thank you for your review we greatly appreciate it. We are overjoyed to hear you loved your stay with us! We hope to welcome you back!!

10/10 Excelente

JANICE, Fairlawn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 8 ene. 2024
Thank you so much for taking your time to write us a review! Thank you for staying with us and are so happy you enjoyed your stay with us! We hope to welcome you back soon!!

10/10 Excelente

Moises

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and quiet friendly staff
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lee el 6 ene. 2024
Thank you so much for staying with us! We truly appreciate you taking the time to leave us a review!!! We are delighted you enjoyed your stay! We hope to welcome you back again soon!!!

8/10 Bueno

Billy

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lee el 30 dic. 2023
Thank you so much for staying with us! We are so happy you enjoyed your stay!! We hope to welcome you back soon!

8/10 Bueno

Enriqueta

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lee el 26 dic. 2023
Thank you so much for staying with us! We greatly appreciate your feedback! We are so happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excelente

Rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Lee el 12 feb. 2024
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay with us! We hope to welcome you back!

10/10 Excelente

Tanesha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 26 dic. 2023
Wow thank you for the glowing review!!!Thank you so much for staying with us! We are so happy you enjoyed your stay and hope to welcome you back soon!