Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 482 de 1003 opiniones" "
10 - Excelente
482
Evaluación: 8 - Bueno. 319 de 1003 opiniones" "
8 - Bueno
319
Evaluación: 6 - Aceptable. 111 de 1003 opiniones" "
6 - Aceptable
111
Evaluación: 4 - Mediocre. 51 de 1003 opiniones" "
4 - Mediocre
51
Evaluación: 2 - Terrible. 40 de 1003 opiniones" "
2 - Terrible
40
8,6/10
Limpieza
8,8/10
Personal y atención
8,4/10
Servicios
8,4/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
6/10 Aceptable
Humberto
Viajó con su familia
20 dic. 2023
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
No hacen el aseo en la habitación.
Humberto
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front desk el 20 dic. 2023
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!
10/10 Excelente
Octavio, Hermosillo
12 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente opción
Octavio
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 16 dic. 2023
Thank you so much for leaving us such a wonderful review! We truly appreciate you staying with us and hope to welcome you back soon!
6/10 Aceptable
JUAN ANTONIO
Viajó con su pareja
12 ene. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No proporcionan los beneficios VIP que se mencionan en Expedía
JUAN ANTONIO
Respuesta de Maria Cruz el 12 ene. 2023
Thank you for choosing Best Western Plus and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. I can certainly understand how the the situations you have described could contribute to an unsatisfactory experience, and I can assure you that we are taking your concerns seriously. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
8/10 Bueno
Luis A
Viajó con su familia
29 dic. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena area
Luis A
Respuesta de Maria Cruz el 29 dic. 2022
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!
8/10 Bueno
Federico, Mexico
8 sept. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Close to my destination
Recepcionist pretty kind and helpful.
She really help us with our accommodation when she was experienced a busy day
Federico
Se hospedó 1 noche en septiembre de 2017
10/10 Excelente
William
Viajó con su familia
30 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome
William
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Steven, Kingman
Viajó con su familia
22 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Steven
Se hospedó 1 noche en abril de 2024
Respuesta de Lee el 23 abr. 2024
Thank you so much for taking the time to leave us a review!! We are so glad you enjoyed your stay with us! We hope to welcome you back soon!
4/10 Mediocre
Jesse
Viajó con su pareja
20 abr. 2024
Le gustó: Servicios
Did not receive room type I paid for and had bbq sauce on remote in room. No king bed is not fun for this couple.
Jesse
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk el 23 abr. 2024
On our end it shows your room type that was booked through expedia. I do apologize for the inconvenience.
8/10 Bueno
Ernest and Rochelle
13 abr. 2024
Le gustó: Limpieza, personal y atención
Ernest and Rochelle
Se hospedó 1 noche en abril de 2024
Respuesta de Lee el 15 abr. 2024
Thank you so much for taking the time to leave us a review we really appreciate it. We are so happy you enjoyed your stay with us and hope to welcome you back soon!
6/10 Aceptable
Lincoln
31 mar. 2024
Lincoln
Se hospedó 1 noche en marzo de 2024
Respuesta de Lee el 21 abr. 2024
Thank you so much for taking the time to leave us a review! We take all feedback seriously and hope to improve your next stay with us! Thank you!
6/10 Aceptable
Judith L, Ketchum
25 mar. 2024
No le gustó: Servicios, estado de la propiedad e instalaciones
The room was very noisy with people on the floor above. Pretty run down and our window looked onto a peaked roof and that was it....They charged us $40 for a small dog which I think is really high....
Probably would never stay there again...
Judith L
Se hospedó 1 noche en marzo de 2024
Respuesta de Front desk el 1 abr. 2024
I'm truly sorry to hear about your recent experience at our hotel. Your feedback is extremely valuable to us and I assure you that we take all comments seriously. We endeavor to provide our guests with a pleasant stay and I apologise for any inconvenience that you encountered. Regrettably, we do apply a charge for pets to ensure additional cleaning is carried out for the comfort of all our guests. Thank you again for your honest feedback. While I understand your hesitation in returning, I do hope we have the chance to make your next stay enjoyable.
6/10 Aceptable
Kathleen
Viajó con su pareja
25 mar. 2024
Le gustó: Personal y atención
It was clean and safe. The staff was nice and our needs were taken care of.
Kathleen
Se hospedó 3 noches en marzo de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
8/10 Bueno
JAMES
Viajó con su familia
13 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good breakfast each morning
JAMES
Se hospedó 5 noches en marzo de 2024
Respuesta de Lee el 19 mar. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay as well as our breakfast!! We hope to welcome you back!
2/10 Terrible
David
Viajó con su pareja
7 mar. 2024
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had to ask for clean towels on day two. On day 4 we had to request clean towels and to have trash or waste baskets emptied (which had not been done since our arrival). The only time housekeeping came to our room was AFTER we made the request on day 4. Very poor housekeeping service. Will not stay there again.
David
Se hospedó 4 noches en marzo de 2024
Respuesta de Crystal el 12 mar. 2024
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction. However, we regret to hear about the inconvenience caused due to the lack of daily housekeeping. At our hotel, we maintain a policy of not providing daily housekeeping services unless specifically requested by our guests. Upon check-in, a set of papers detailing all amenities and this policy is shared with our guests. We appreciate your feedback and will strive to communicate our policies more effectively in the future to ensure the utmost comfort and satisfaction of our valued guests. We apologize for any misunderstanding and hope to host you again in the near future.
8/10 Bueno
Gina
Viajó con su familia
7 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here before
Gina
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front desk el 12 mar. 2024
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction.
10/10 Excelente
Tiara
Viajó con su pareja, Viajó con su familia y niños pequeños
5 mar. 2024
Really enjoyed my stay and the breakfast was my son favorite part lol wouldn’t change a thing
Tiara
Se hospedó 5 noches en febrero de 2024
Respuesta de Lee el 6 mar. 2024
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay along with our breakfast! We hope to see you again soon.
8/10 Bueno
Darci
29 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and comfortable stay.
Darci
Se hospedó 1 noche en febrero de 2024
Respuesta de Lee el 5 mar. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! We wish you safe travels!!
10/10 Excelente
Mary Jane
25 feb. 2024
Mary Jane
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
4/10 Mediocre
Mary
24 feb. 2024
Mary
Se hospedó 6 noches en febrero de 2024
Respuesta de Cynthia M el 28 mar. 2024
We're Sorry to hear that your stay with us was not satisfactory. We apologize for any issues had during your stay. We appreciate your feedback and will work hard to improve the guest experience. Thank you for choosing our Best Western Plus
10/10 Excelente
David
24 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to a variety of stores and restaurants.
David
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 25 feb. 2024
Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay with us.
8/10 Bueno
Jill
Viajó con su pareja
22 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was very nice. Quiet stay, great breakfast and friendly staff. We would stay here again.
Jill
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 25 feb. 2024
Thank you so much for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us.
8/10 Bueno
Michelle
Viajó con su pareja, Viajó por negocios
21 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean hotel at a reasonable price .
Michelle
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 22 feb. 2024
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!
10/10 Excelente
Chris
Viajó con su pareja
20 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property to stay at
Chris
Se hospedó 3 noches en febrero de 2024
Respuesta de Crystal el 21 feb. 2024
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.
10/10 Excelente
Christine
Viajó con su familia
18 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful staff very quiet even with the train.🤗
Christine
Se hospedó 1 noche en febrero de 2024
Respuesta de Crystal el 21 feb. 2024
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.
6/10 Aceptable
Marcelline, CHANDLER
18 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well this is my 2nd stay here. The rooms are nice. However, I am not sure why the doors are so high from the floor. I had to put a towel at the front door to keep sound from outside to come in.
Marcelline
Se hospedó 2 noches en febrero de 2024
Respuesta de Lee el 18 feb. 2024
We are sorry for any inconveniences you dealt with. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us!
10/10 Excelente
E
16 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
E
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 18 feb. 2024
Thank you so much for the review! We are so glad you enjoyed your stay! We hope to welcome you back!
10/10 Excelente
John
14 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
John
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
6/10 Aceptable
Ron
7 feb. 2024
Problem w/ operating electronic door lock. Had keys re-magnetized. In one instance, I was trying to unlock the room door for a full minute. Room 216 electronic door lock needs to be serviced or replaced
Ron
Se hospedó 5 noches en enero de 2024
Respuesta de Cynthia M el 12 feb. 2024
We apologize for any issue or inconveniences that you experienced during your stay with us. We take all feedback seriously, and we will use your comments to improve our services for future guests.If I can be of assistance in the future, please don't hesitate to contact me at 623-544-6874.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excelente
Julie
2 feb. 2024
Julie
Se hospedó 4 noches en enero de 2024
Respuesta de C.M el 28 mar. 2024
We Appreciate your kind words and are happy to hear that you had a fantastic stay with us! We're thrilled that you enjoyed our top-notch amenities. Thank you for Choosing Our Best Western Plus Here in Surprise, and we hope to welcome you back in the future!
8/10 Bueno
charles
1 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel was comfortable and the breakfast was what one expects. Check in and out was quick. One dissatisfaction was I needed early check in after a surgery appointment and called the day before. I was told they would put in a request on the reservation but could not guarantee it. I waited to check in only 2hours early by killing time elsewhere but was told it was $30 extra and could have checked in even earlier. Had the person the day before informed me of this I would have gotten there earlier and rested.
charles
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review. We are sorry for any inconvenience you have experienced. We take all information given to us to better serve our customers, so we greatly appreciate your review! Safe travels!
10/10 Excelente
Aurelia
Viajó con su familia
31 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great!!
Aurelia
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 6 feb. 2024
Thank you for taking the time to leave us a review!! We are so happy you enjoyed your stay with us! We hope to welcome you back!! Safe travels!
8/10 Bueno
Charles
Viajó con su familia
31 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean & quiet. Clock was wrong but we always check. Mini-fridge made a gurgling noise when running. Noticed once all was quiet in the room. Breakfast was above average with lots of choices. Will stay there again.
Charles
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!
10/10 Excelente
Cliente verificado
30 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I will stay there again
Comfort, service and location was excellent. And the breakfast was good to!
Cliente verificado
Se hospedó 2 noches en enero de 2024
Respuesta de Lee el 3 feb. 2024
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!
10/10 Excelente
Staci
Viajó con su familia
29 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, professional staff and great breakfast.
Staci
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 30 ene. 2024
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!
10/10 Excelente
Cam
28 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quick weekend trip
Great stay!
Cam
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 30 ene. 2024
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!
8/10 Bueno
GREGORY
Viajó por negocios
26 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was ok, but the eggs and sausage was loaded with salt.
Everything else was 5 Stars!
GREGORY
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 28 ene. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!
8/10 Bueno
Daniel
Viajó en grupo
24 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Daniel
Friendly staff wnd great breakfast and facilities
Daniel
Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 28 ene. 2024
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!
10/10 Excelente
Christina M
Viajó con su familia
15 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Christina M
Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 16 ene. 2024
Thank you so much for your review! We are overjoyed to hear that you enjoyed your stay with us! We hope to welcome you back soon!
6/10 Aceptable
Rodney
14 ene. 2024
This property does not qualify to be a Best Western PLUS status as it is aged, worn, very weak appearance and in bad condition. We needed to stay an extra night but checked out to pay more at Hamptons Suites = disappointed.
Rodney
Se hospedó 1 noche en enero de 2024
Respuesta de Cynthia M el 15 ene. 2024
We're sorry to hear that your recent stay with us didn't meet your expectations. We take all feedback seriously, and we appreciate you taking the time to share your experience with us. We will review your comments with our team and work hard to improve based on your feedback. We hope that you provide you with the exceptional experience that we strive for. Safe travels.
10/10 Excelente
Thomas
14 ene. 2024
Thomas
Se hospedó 4 noches en enero de 2024
Respuesta de Lee el 16 ene. 2024
Thank you so much for taking the time to leave us a review!! We are so happy you enjoyed your stay with us and hope to see you again soon!! Safe travels
10/10 Excelente
RAYMOND, Tesuque
14 ene. 2024
RAYMOND
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 14 ene. 2024
Thank you for taking the time to leave us a review we greatly appreciate it. We are so happy that you enjoyed your stay with us! We hope to welcome you back soon!
10/10 Excelente
Julie
12 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Most likely to come back
Julie
Se hospedó 3 noches en enero de 2024
Respuesta de Lee el 13 ene. 2024
Thank you for leaving us a review! We appreciate you taking the time to leave us a review! We are so happy you enjoyed your stay with us and hope to welcome you back soon!
10/10 Excelente
David
10 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
David
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 13 ene. 2024
Thank you so much for your review we greatly appreciate it!! We are so happy you enjoyed your stay! We hope to see you again soon!
10/10 Excelente
Big
Viajó con su familia
8 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thx
Big
Se hospedó 2 noches en enero de 2024
Respuesta de Lee el 13 ene. 2024
Thank you for your review we greatly appreciate it. We are overjoyed to hear you loved your stay with us! We hope to welcome you back!!
10/10 Excelente
JANICE, Fairlawn
Viajó con su familia
7 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
JANICE
Se hospedó 1 noche en enero de 2024
Respuesta de Lee el 8 ene. 2024
Thank you so much for taking your time to write us a review! Thank you for staying with us and are so happy you enjoyed your stay with us! We hope to welcome you back soon!!
10/10 Excelente
Moises
Viajó con su familia
2 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and quiet friendly staff
Moises
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lee el 6 ene. 2024
Thank you so much for staying with us! We truly appreciate you taking the time to leave us a review!!! We are delighted you enjoyed your stay! We hope to welcome you back again soon!!!
8/10 Bueno
Billy
Viajó en grupo
26 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Billy
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lee el 30 dic. 2023
Thank you so much for staying with us! We are so happy you enjoyed your stay!! We hope to welcome you back soon!
8/10 Bueno
Enriqueta
Viajó con su familia
25 dic. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Enriqueta
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lee el 26 dic. 2023
Thank you so much for staying with us! We greatly appreciate your feedback! We are so happy you enjoyed your stay and hope to welcome you back soon!
10/10 Excelente
Rafael
23 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rafael
Respuesta de Lee el 12 feb. 2024
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay with us! We hope to welcome you back!
10/10 Excelente
Tanesha
22 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Tanesha
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee el 26 dic. 2023
Wow thank you for the glowing review!!!Thank you so much for staying with us! We are so happy you enjoyed your stay and hope to welcome you back soon!