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Opiniones sobre AC Hotel by Marriott Scottsdale North

3.5 out of 5
AC Hotel by Marriott Scottsdale North
15200 N KIERLAND BLVD, Scottsdale, AZ

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 167 de 245 opiniones" "
Evaluación: 8 - Bueno. 44 de 245 opiniones" "
Evaluación: 6 - Aceptable. 22 de 245 opiniones" "
Evaluación: 4 - Mediocre. 8 de 245 opiniones" "
Evaluación: 2 - Terrible. 4 de 245 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

jesus ignacio

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They don’t clean the room every day , it doesn’t matter for me because the price is ok , but I didn’t know until I was at the property
Se hospedó 2 noches en septiembre de 2023
Respuesta de xsanchez el 18 sept. 2023
Thank you for your review of your most recent stay with us! Marriott is currently following an every-other-day housekeeping service model. We hope this does not deter you from staying with us in the future!

10/10 Excelente

arnoldo

Se hospedó 1 noche en abril de 2023
Respuesta de Rigo Diaz el 4 may. 2023
Arnold, Thank you for reviewing your experience while staying at the AC Marriott Scottsdale North. We hope to see you again soon!

10/10 Excelente

Cesareo Fernandez

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación
Se hospedó 1 noche en mayo de 2022
Respuesta de Lily A el 14 may. 2022
Muchas gracias por su estadia con nosotros. Esperamos verlo pronto.

10/10 Excelente

Hilda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy limpio
Muy buen hotel y súper bien ubicado
Se hospedó 3 noches en abril de 2021
Respuesta de Lily A. el 9 jun. 2021
Muchas gracias por su critica, esperamos verlos pronto de nuevo.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2021

10/10 Excelente

Kerri

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located in a great location with friendly helpful staff. Very clean!
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services at AC Scottsdale North el 12 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing feedback regarding your most recent stay! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team and leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Lois

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to get around
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services at AC Hotel Scottsdale North el 12 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing feedback regarding your most recent stay! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team and leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to see you again soon!

10/10 Excelente

Frederick, Chino

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel! Great location by Kirkland shopping and restaurants. A little slow on housekeeping.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services at AC Scottsdale el 23 mar. 2024
Thank you for you feedback! We hope to welcome you again in the future!

10/10 Excelente

Stefany

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in. Close to shopping and dining. Very nice room. Easy convenient parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services at AC Scottsdale el 23 mar. 2024
Thank you for you feedback! We hope to welcome you again in the future!

10/10 Excelente

Alain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services at AC Scottsdale el 23 mar. 2024
Thank you for you feedback! We hope to welcome you again in the future!

10/10 Excelente

Leonard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services at AC Scottsdale el 23 mar. 2024
Thank you for you feedback! We hope to welcome you again in the future!

6/10 Aceptable

Karen

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services at AC Scottsdale el 23 mar. 2024
Thank you for you feedback! We hope to welcome you again in the future!

8/10 Bueno

Nadine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We enjoyed the lobby area, nicely furnished and a great assortment of reading material. Clean and bright space. Breakfast very reasonably priced and good choices. I found room a little bit loud with traffic. Overall an easy stay, close to a great street of pretty shops and restaurants.
Se hospedó 2 noches en enero de 2024
Respuesta de Operations Manager el 17 ene. 2024
Dear Nadine, On behalf of the entire hotel team, we wanted to express our gratitude for choosing to stay at AC Hotel Scottsdale North.We also want to extend a special thank you for taking the time to share your experience with us. Your feedback is incredibly valuable to us, as it helps us understand what we are doing right and where we can improve. Hearing positive feedback from our guests, especially from someone like you, is truly rewarding and encouraging.We hope to welcome you back soon!

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager el 17 ene. 2024
Dear Joseph, Thank you for taking the time to share your experience.

10/10 Excelente

Haewon

Se hospedó 2 noches en diciembre de 2023
Respuesta de Operations Manager el 17 ene. 2024
Thank you for taking the time to share your experience. We're glad you enjoyed your stay, and we look forward to hosting you again soon.

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay for shopping, food, and recreation!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Operations Manager el 28 dic. 2023
Joseph, Thank you for sharing your experience while staying at the AC Hotel Scottsdale North. We hope to see you again when visiting the area.

8/10 Bueno

Sarah Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Operations Manager el 28 dic. 2023
Thank you for taking the time to review us. We're glad to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excelente

Debra

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Na
Se hospedó 1 noche en diciembre de 2023
Respuesta de Operations Manager el 22 dic. 2023
Thank you for taking the time to share your feedback while staying with us. We hope to see you again soon!

10/10 Excelente

olga, boynton beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Operations Manager el 22 dic. 2023
Thank you for taking the time to share your feedback while staying with us. We hope to see you again soon!

10/10 Excelente

Gina

Se hospedó 2 noches en diciembre de 2023
Respuesta de Operations Manager el 5 ene. 2024
Gina, Thank you for taking the time to share your feedback while staying at the AC Hotel Scottsdale North.

8/10 Bueno

Denise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We had a very nice time, we had left another hotel due to its sub par accommodations. The service person at the desk was so accomodating and got us in our hotel room well before check in time which was so nice. Our only problem was that the housekeeping never came in the four days that we stayed. We never had new towels, or clean glasses or beds being made. Also, the continental buffet was substantial on the weekend, but as the week days progressed, we felt like the food became more sparse and they kept running out of coffee and egg bake which was the main choice of the buffet. We ordered off the main menu twice and both times the order was given to us incorrectly.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Operations Manager el 4 dic. 2023
Dear Denise,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining at our AC Kitchen. Your experience has been shared with the Restaurant Supervisor who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excelente

Laurie

Viajó con su familia
Very pleasant. Casual and comfortable yet very professional.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Operations Manager el 29 nov. 2023
Laurie, On behalf of the entire hotel team, I want to thank you for sharing your feedback while staying at the AC Hotel by Marriott Scottsdale North.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

6/10 Aceptable

Alicia

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
What draws my attention about hotels is how clean they are, especially the bathrooms. This hotel”s bathroom needs a little more cleaning.
Se hospedó 2 noches en octubre de 2023
Respuesta de Operations Manager el 29 nov. 2023
Alicia, Thank you for taking the time to share your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.However, we genuinely hope that you will consider giving us another chance when you visit Scottsdale again. We strive to provide exceptional service and a comfortable stay for all our guests, and we would love the opportunity to make it up to you.

8/10 Bueno

Brittnay

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was beautiful, and clean. The front desk team seemed annoyed and very unwelcoming. The morning breakfast crew was great!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Operations Manager el 29 nov. 2023
Britnay, Thank you for taking the time to share your feedback. We Hope to see you again soon.

4/10 Mediocre

Arbin

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The hydration filter was broken on all floors. When I informed the front desk about it, she told me some floors have it and the gym does too. All floors had it broken, except the gym because it didn't connect to the central line. It was very inconvenient for me to look through all floors and then have to come downstairs to the gym. The air conditioning wasn't working properly in my room and it was quite hot. The front desk receptionists weren't friendly or helpful. The environment did not feel welcoming.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Operations Manager el 29 nov. 2023
Arbin, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with my housekeeping leadership team to ensure you have a more enjoyable stay during your visit.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excelente

Felicia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was impressed the moment I walked in until the moment I left. The place was pristine, modern & staff was pleasant. I was only there for one day but would definitely go back!
Se hospedó 1 noche en octubre de 2023
Respuesta de Operations Manager el 19 nov. 2023
Felicia, On behalf of the entire hotel team, I want to thank you for sharing your feedback while staying at the AC Hotel by Marriott Scottsdale North.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Mediocre

michael

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Very unpleasant stay
The air conditioner was rattling when I walked in the door, had to call service immediately because it was so loud. They came in and literally taped some cardboard to the side of the unit. But they were prepared for it, which means it happens often. Even so, it was still incredibly loud every time it turned on. My toilet also wouldn't flush, and the seat was broken. After several calls, they came to fix the toilet. The biggest issue was the temperature of the room. I understand they want to lock the thermostat to achieve eco-friendliness, but it wouldn't go below 68. And when set at 68, the room cycles up to 71 before it comes back on to bring it back down to 68. There were 4 of us in 4 separate rooms and every single one of us woke up multiple times during the night sweating. The walls/floors/ceilings are also paper-thin, meaning you can hear every word from the couple in the next room, and when someone in the room above you wakes up at 5:30 in the morning, that's when you're getting up too. In short, the bare minimum you would expect from a hotel room (much less one at this price point) is to be able to get some sleep. Over 3 nights, none of us got much of that.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Operations Manager el 19 nov. 2023
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance from upstairs noise and ac not cooling enough. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.If there is anything I can do make this right, please let me know.

10/10 Excelente

Barry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager el 5 nov. 2023
Barry, Thank you for sharing your feedback while staying at the AC Hotel Scottsdale North. We hope to see you again.

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice area close to101.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 5 nov. 2023
William, We appreciate you selecting us for your stay and sharing your feedback.

10/10 Excelente

Damon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice hotel and staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 5 nov. 2023
Damon, Thank you for staying with us. We're glad to hear your stay was a great one. We hope to see you again soon!

10/10 Excelente

Amanda

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful hotel, very clean. The staff is lovely. Highly recommended.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 28 oct. 2023
Amanda, We are pleased to hear you had a great stay with us. We really appreciate you taking the time to share your feedback. We hope to see you again soon.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 21 oct. 2023
Peter, We're glad you've enjoyed your stay at the AC Hotel Scottsdale North. We look forward to your next visit soon!

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 21 oct. 2023
James, Thank you for sharing your feedback. We appreciate you choosing to stay with us, and we look forward to your next visit.

10/10 Excelente

Candace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was extremely pleasant and the rooms were comfy and clean!
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 12 oct. 2023
Candace,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay. We look forward to your next visit.

10/10 Excelente

Adam

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 1 oct. 2023
Adam, We're glad to see you enjoyed your recent stay with us. We look forward to your next visit.

8/10 Bueno

Claudia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 1 oct. 2023
Claudia, thank you for sharing your feedback. if there is anything else we can do to improve your next visit, please let us know.

10/10 Excelente

Bridgett

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de xsanchez el 18 sept. 2023
Thank you for your most recent stay at AC Scottsdale! We look forward to having you again soon! Safe travels.

10/10 Excelente

Victoria

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice hotel, nice restaurant and shopping
Se hospedó 3 noches en septiembre de 2023
Respuesta de Rigo el 16 sept. 2023
Victoria, Thank you for sharing your feedback while staying with us. We look forward to your next visit again.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a very welcoming check-in by Ryan! She was so thoughtful and even added my Marriot points to the Expedia reservation, I didn’t even know that was an option as many times as we’ve stayed here! Ryan is a great addition to your hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Rigo el 16 sept. 2023
Michelle, Thank you for sharing your feedback. We're glad to hear Ryan made you're a great one.We look forward to hosting you again soon!

10/10 Excelente

Marielly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Services at AC by Marriott Scottsdale el 25 ago. 2023
Thank you for your review Marielly! We are happy to see that you enjoyed your stay with us, and we hope to welcome you back again soon.

2/10 Terrible

Karen

Se hospedó 1 noche en agosto de 2023
Respuesta de Rigo el 16 sept. 2023
Karen, Thank you for taking the time to review your stay at the AC Hotel Scottsdale North. We hope to see you again soon!

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de Rigo el 19 ago. 2023
Sarah, Thank you for sharing your thoughts during your stay. We look forward to hosting you again.

10/10 Excelente

Milton

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This place is always my favor home away from home to stay while traveling for business.
Se hospedó 1 noche en agosto de 2023
Respuesta de Rigo el 19 ago. 2023
Milton, thank you for taking the time to share your feedback. We're glad to hear we can make this place your home, away from home. We hope to see you again, soon!

10/10 Excelente

Gowan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice price, very clean and comfortable
One night very clean and efficient
Se hospedó 1 noche en agosto de 2023
Respuesta de Rigo el 10 ago. 2023
Gowan, We are glad to hear your night stay with us was pleasant. We hope to see you again when traveling to Scottsdale.

10/10 Excelente

Kathryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Rigo el 10 ago. 2023
Kathryn, Thank you for taking the time to share your feedback while staying at the AC Marriott Scottsdale North. We hope to see you again soon!

6/10 Aceptable

frank

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Nice location. Not so nice service.
Room never cooled to set temp. We had no housekeeping during our 2 night stay. Very disappointing. Nice, newer hotel and great location but the lack of housekeeping and warm room would prevent me from ever booking here again.
Se hospedó 2 noches en agosto de 2023
Respuesta de Rigo el 10 ago. 2023
Frank, Thank you for taking the time to share your feedback. Per Marriott Global Policy, our housekeeping services are scheduled every other day. We're sad to hear this will prevent you from staying with us once more. If there is anything I can do, please let me know.

10/10 Excelente

Tim

Viajó en grupo
Le gustó: Servicios
Very comfortable and clean.
Se hospedó 2 noches en agosto de 2023
Respuesta de Rigo el 10 ago. 2023
Tim, Thank you for your feedback. The comfort and cleanliness are a major part of our hotel and we're glad to hear it made your stay a great one.

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en julio de 2023
Respuesta de Guest Services at AC Scottsdale North el 6 ago. 2023
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excelente

Michelle

Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services at AC by Marriott Scottsdale el 26 ago. 2023
Thank you for your review Michelle, we hope to welcome you back soon!