Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 542 de 1095 opiniones" "
10 - Excelente
542
Evaluación: 8 - Bueno. 319 de 1095 opiniones" "
8 - Bueno
319
Evaluación: 6 - Aceptable. 110 de 1095 opiniones" "
6 - Aceptable
110
Evaluación: 4 - Mediocre. 68 de 1095 opiniones" "
4 - Mediocre
68
Evaluación: 2 - Terrible. 56 de 1095 opiniones" "
2 - Terrible
56
8,6/10
Limpieza
8,6/10
Personal y atención
8,0/10
Servicios
8,4/10
Estado de la propiedad e instalaciones
8,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
HECTOR
21 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
HECTOR
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relation Management el 23 abr. 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
10/10 Excelente
Marco
24 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Marco
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 26 dic. 2023
Hi Marco,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.
8/10 Bueno
Jorge Arturo
13 dic. 2023
Jorge Arturo
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management el 14 dic. 2023
Hi Jorge,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
2/10 Terrible
Antonio
28 nov. 2023
No le gustó: Limpieza, personal y atención
La persona que estaba atras del escritorio no me quiso ayudar casi pierdo mi estadia por su culpa.
Antonio
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management el 29 nov. 2023
Hi Antonio,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will investigate the matter thoroughly to address the issue with the staff member involved. Providing exceptional service is a top priority for us, and we are committed to ensuring that situations like this do not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Excelente
Yolsnda
18 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Yolsnda
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management el 31 oct. 2023
Hi Yolsnda,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.
10/10 Excelente
Yolsnda
15 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy tranquila, y buena ubicación muy amable el personal y y limpio.
Yolsnda
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management el 16 oct. 2023
Hi Yolsnda,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you found the location convenient, the staff friendly, and the overall environment clean and quiet. Providing a welcoming and peaceful atmosphere for our guests is our top priority, and your positive comments are greatly appreciated. Thank you for choosing our hotel, and we look forward to hosting you again in the future.
10/10 Excelente
Yolsnda
5 oct. 2023
Yolsnda
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Yolsnda,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.
6/10 Aceptable
david
Viajó con su familia
24 sept. 2023
Le gustó: Limpieza
No le gustó: Personal y atención
El servicio y atención que brindó el que me recibió fue nefasto , muy mala actitud (enojado) y se equivocó de cuarto nos dio otro que ya estaba ocupado
david
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relation Management el 25 sept. 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. The attitude and behavior displayed by our staff member is completely unacceptable, and we will address this matter promptly with the individual in question to ensure that such incidents do not happen again. Providing courteous and professional service is a fundamental expectation of our team. We will also conduct a thorough review of our check-in procedures and staff training to prevent such errors in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Excelente
Yolsnda
Viajó con su pareja
30 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and the customer service is amazing thank you
Yolsnda
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relation Management el 30 ago. 2023
Hi Yolsnda,Thank you for taking the time to share your positive feedback with us. We're absolutely thrilled to hear that you had a very clean and enjoyable experience during your stay with us. Moreover, your kind words about our customer service mean a lot to us. Our team is dedicated to providing exceptional service, and it's rewarding to know that their efforts made a positive impact on your stay. Thank you for choosing our establishment, and we look forward to welcoming you back.
10/10 Excelente
Anette
Viajó con su familia
25 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien
Anette
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Hello Anette,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
8/10 Bueno
Nidia
11 jul. 2023
Nidia
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relation Management el 1 ago. 2023
Hi Nidia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
10/10 Excelente
milton
4 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to
stay
milton
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relation Management el 5 jul. 2023
Hi Milton,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!
10/10 Excelente
Zorayda
Viajó con su familia
22 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Zorayda
Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 25 jun. 2023
Hello Zorayda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excelente
Yolsnda
Viajó por negocios
10 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Súper limpio
Yolsnda
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relation Management el 11 may. 2023
Hi Yolanda,We take pride in maintaining a high level of cleanliness and hygiene standards, and we are glad to know that it has not gone unnoticed. Our team is dedicated to providing our guests with a comfortable and enjoyable stay, and we understand that a clean and well-maintained environment is essential to achieving this goal. Thank you for choosing to stay with us, and we look forward to providing you with another exceptional experience in the future.
8/10 Bueno
Josué
11 feb. 2023
Josué
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relation Management el 8 mar. 2023
Hi Josué,We appreciate your stay and rating. We are pleased to know you had a wonderful stay and we hope that we can have you here with us again whenever you are in the area.
10/10 Excelente
norma leticia bernal
4 feb. 2023
norma leticia bernal
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relation Management el 8 mar. 2023
Hi norma leticia bernal,Thank you for the 5-star rating! We're thrilled to hear that you enjoyed your stay with us and hope to see you again soon!
10/10 Excelente
C. Samahara
11 ene. 2023
C. Samahara
Se hospedó 2 noches en enero de 2023
Respuesta de Guest Relation Management el 18 ene. 2023
Hi C. Samahara,We are absolutely thrilled to receive such an exceptional rating! We are delighted to hear you enjoyed your stay with us, and we look forward to seeing you again soon!
8/10 Bueno
Michael, Wichita
Viajó por negocios
19 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet area near where I was working. Will stay here again.
Michael
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relation Management el 21 may. 2024
Hi Michael,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're glad to hear that our hotel's location provided a quiet and convenient place for you to stay while you were working nearby. Providing a peaceful environment for our guests is important to us, and we're pleased that our location met your needs. We appreciate your patronage and hope to have the opportunity to welcome you back for another comfortable stay in the future!
6/10 Aceptable
Jeff
19 may. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Jeff
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relation Management el 21 may. 2024
Hi Jeff,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
6/10 Aceptable
Doris
Viajó con su pareja
17 may. 2024
Le gustó: Limpieza, personal y atención, servicios
Great selection of restaurants and shopping.
Old plumbing in room and shower leaked. Needs a new seal around bottom of door. Also didn't like room location, too noisy. Hotel and restaurant dumpsters were being used late at night.
Doris
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relation Management el 21 may. 2024
Hi Doris,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you enjoyed the selection of restaurants and shopping options near our hotel. We have taken note of your concerns, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.
6/10 Aceptable
David, Lakeside
12 may. 2024
Le gustó: Limpieza, personal y atención
This was an average motel that was affordable. It was clean and the beds were comfortable, but the walls were thin, so it was a little noisy in the hallway. It didn’t help that the ice machine was around the corner from our door. The free breakfast was ok- nothing special, but it was included. We’d probably stay there again, if we were looking for a cheaper place for the night.
David
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 13 may. 2024
Hello David, We appreciate your feedback on your recent stay with us. It's great to hear that you found our rooms clean and beds comfortable. We apologize for any inconvenience you experienced with noise levels in the hallway and the proximity of the ice machine. Your comments about the breakfast are duly noted. Should your travels bring you back to the area, we'd be happy to welcome you again as our guest.
6/10 Aceptable
Karen
11 may. 2024
1st night room by ice machine and elevator. Very noisy. Changed rooms next day much better. Was very disappointed there was no water at all for guests. Vending machines were also out of water. No water in hot Arizona climate for guests? Front desk lady finally gave me 1 bottle …
Karen
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager el 13 may. 2024
Hello Karen, We apologize for the inconvenience you experienced with the noise during your first night but are glad to hear that your room change provided a more comfortable stay. We regret the shortage of water during your visit and appreciate your understanding. Your feedback is valuable, and we will address this with our team for improvement.
8/10 Bueno
Danielle
10 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Danielle
Se hospedó 4 noches en mayo de 2024
Respuesta de Manager el 13 may. 2024
Hello Danielle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excelente
Gilbert
Viajó por negocios
8 may. 2024
Friendly staff
Gilbert
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relation Management el 9 may. 2024
Hi Gilbert,Thank you for your feedback! We're delighted to hear that you found our staff to be friendly during your stay with us. Providing excellent service and hospitality is important to us, and we're thrilled that our team members made a positive impression on you. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
10/10 Excelente
Dan
5 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Dan
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relation Management el 8 may. 2024
Hi Dan,Thank you for your feedback! We're delighted to hear that you had a great stay with us. Ensuring that our guests have a pleasant and enjoyable experience is our top priority, and we're thrilled that everything met your expectations during your visit. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
8/10 Bueno
Karen
Viajó en grupo
3 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone was super nice, I wasn't a fan of the bathroom pocket door, it would have been easier to use with a handle.
Karen
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 4 may. 2024
Hello Karen,Thank you for sharing your feedback with us. We appreciate your kind words about our team. We will take your suggestions regarding the bathroom door into consideration for future improvements.
2/10 Terrible
Stephanie, Boise
2 may. 2024
No le gustó: Limpieza, estado de la propiedad e instalaciones
Stephanie
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello Stephanie,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant experience at our hotel.
8/10 Bueno
shari
Viajó con su pareja
30 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not to far from hospital
shari
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 1 may. 2024
Hi Shari,Thank you for sharing your feedback about our hotel's location. We're pleased to hear that you found our location convenient, especially being close to the hospital. We understand the importance of proximity to essential services like hospitals, and we're glad that our location met your needs during your stay. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to welcome you back for another comfortable visit in the future.
10/10 Excelente
Karen
Viajó con su pareja
29 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Karen
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
10/10 Excelente
Michael
Viajó con su pareja
29 abr. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very comfortable and conveniently close to family
Michael
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
8/10 Bueno
Shelly
Viajó en grupo
29 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Shelly
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
10/10 Excelente
Robin
Viajó con su familia
28 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is great. Room is very comfortable.
Robin
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.
10/10 Excelente
Christine
28 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Christine
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 30 abr. 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 Bueno
Scott
27 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Scott
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.
8/10 Bueno
Joseph
26 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location for my trip
Joseph
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 28 abr. 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.
8/10 Bueno
Joseph
26 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Joseph
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 28 abr. 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.
10/10 Excelente
Vicki
25 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Vicki
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 28 abr. 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.
4/10 Mediocre
greg
21 abr. 2024
greg
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 13 may. 2024
Hello greg, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us. We value your feedback and would like to ensure your future experiences meet your expectations.
8/10 Bueno
Lakia
21 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to find, easy Check in and a decent room.
Lakia
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.
6/10 Aceptable
Mike
Viajó con su familia
19 abr. 2024
Room was not very well cleaned
Mike
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.
8/10 Bueno
Cecilia
19 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Cecilia
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.
8/10 Bueno
Joshua
Viajó con su pareja
19 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean
Joshua
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excelente
Brad
Viajó con su familia
19 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Brad
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relation Management el 19 abr. 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.
4/10 Mediocre
Darren
19 abr. 2024
Le gustó: Limpieza
No le gustó: Personal y atención
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Darren
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 19 abr. 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
8/10 Bueno
shari
Viajó con su pareja
18 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a very strong smell. To much perfume. Burned my eyes.
shari
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.
8/10 Bueno
Tha
16 abr. 2024
Le gustó: Limpieza, personal y atención
Tha
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 17 abr. 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 Excelente
Leslie
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was just fine for my needs.
Leslie
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relation Management el 16 abr. 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
10/10 Excelente
Pamela
14 abr. 2024
Pamela
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 may. 2024
Hello Pamela,We are thrilled to hear that you had a wonderful stay at our hotel! If there is anything else we can do to further enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!
10/10 Excelente
Mark
9 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Mark
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
10/10 Excelente
Alexander
Viajó con su familia
9 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Alexander
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 9 abr. 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.