2/10
This is the worst experience i ever had. i have been travelling for so many countries, checked in to so many hotels, guesthouse & hostel, i never expected that i would have to face this kind of bad traveling experience. checked in at this hostel for 3 nights with VIP room, but the room was not well maintained. no water. no lift and we have carry heavy bag to 4th floor by stairs. our 2nd night, after long day exploring the city, we back at our room, water was everywhere in the room due to heavy rain in the evening. our clothes, bags, all our belongings were damage. but the owner did not even take responsibility for what happened. they only changed the room the cheaper one, and that's it! they promised to take our wet cloth to laundry but nothing happen. they even refused to pay compensation to us for the damaged items as the condition happened is not caused by them. the staff was rude. the owner did not even come and apologies at all. very bad experiences and service provided. no even recommended.
Cliente verificado
Se hospedó 3 noches en octubre de 2019