Hi Matthew, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Diane, thank you for your feedback. We aim to make our check-in processes easy and seamless, and we apologize that this wasn't the case here. We're also sorry for the trouble with the drain. We'll have our maintenance team take a look and remedy any present issues. Should you decide to give us another try, we'd love to show you a better experience.

Hi Ebony, your feedback is appreciated. We're sorry for the outlets. Our maintenance team is working to get these fixed. We also apologize for the miscommunication regarding the elevator. We'll review this with our team to ensure a better future experience. We hope to host you again and show you a better stay.

Hi Dawn, thank you for leaving a review. We’re sorry you were unsatisfied with the check-in process, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Thank you for staying with us, Mary Ann. We're delighted to hear you enjoyed the style of your space. However, we're sorry you had trouble with access. This is not the experience we want for our guests. We'll continue working to improve all aspects of our processes. If you'd like to stay with us again, we'd love to see you at another one of our 40 locations around the globe.

Hi Brandon, thank you for staying with us and providing a review. The view is spectacular. It's so great to hear you liked the location of your stay. Our online support team is from around the globe, and anyone from that team can help with anything that comes up during your visit. Please don't hesitate to reach out if you have any questions. We hope to host you again soon.