Buen día,Gracias por tomarse el tiempo para compartir sus comentarios. Si bien desearía que tuvieras una mejor experiencia, aprendemos de comentarios como este y los utilizamos para mejorar. Trabajamos duro para ofrecer una experiencia excepcional a los huéspedes y es evidente que en este caso nos quedamos cortos. Si nos da la oportunidad de recuperar su confianza, puedo asegurarle que haremos todo lo posible para brindarle la excelente experiencia hotelera que tanto agrada a muchos de nuestros huéspedes.Atentamente,Ángela BauerGerente general

Bonjour Mary ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angela BauerGeneral Manager

Estimado Nicolas,Gracias por tomarse el tiempo para compartir sus comentarios. Si bien desearía que tuvieras una mejor experiencia, aprendemos de comentarios como este y los utilizamos para mejorar. Trabajamos duro para ofrecer una experiencia excepcional a los huéspedes y es evidente que en este caso nos quedamos cortos. Si nos da la oportunidad de recuperar su confianza, puedo asegurarle que haremos todo lo posible para brindarle la excelente experiencia hotelera que tanto agrada a muchos de nuestros huéspedes.Atentamente,Ángela BauerGerente general

Buen día Marissa,Agradecemos mucho sus comentarios sobre su estancia en el Sofitel Philadelphia at Rittenhouse Square.Siempre es un placer recibir comentarios positivos. Compartiré sus comentarios con nuestro equipo. Estoy seguro de que estos comentarios servirán de estímulo para todo nuestro personal a medida que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia, y esperamos que su próxima visita sea tan placentera como la anterior.Sinceramente,Ángela BauerGerente general

Bonjour Sara, Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.

Bonjour Gonzalo, We very much appreciate your 5 star rating regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.