Buenas, le pido disculpas si no le parecio igual el hotel a los esperado. Le exhorto en el futuro se comunique con un gerente que le puede asistir para que disfrute su experiencia. Muchas veces las fotos en el internet no concuerdan ya que muchos de nuestros cuartos son decorados diferentes. Con mucho gusto le damos la mano la proxima vez.

Buenas noches zerimar, disculpe si no le fueron claro por telefono. Todo hotel necesita una tarjeta de credito para reservar la habitacion aunque claro aceptamos efectivo al momento de pagar por ella. Me asegurare de repasar el protocolo con los agentes. Gracias por quedarse con nostros y feliz año nuevo.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Good day Ms. Kimberly, that doesn't sound like the typical experience at our hotel, we are known for our guest service from the time you arrive until you leave at the end of your stay. I'm very sorry to hear of this experience as it is certainly not our norm. It is my sincerest hope that you'll allow us another opportunity to improve upon your experience with Renaissance Philadelphia Downtown Hotel. Warmest Regards

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.