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Opiniones sobre Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
11580 Roosevelt Blvd, Philadelphia, PA

Opiniones

5,6
Evaluación: 10 - Excelente. 116 de 746 opiniones" "
Evaluación: 8 - Bueno. 154 de 746 opiniones" "
Evaluación: 6 - Aceptable. 151 de 746 opiniones" "
Evaluación: 4 - Mediocre. 109 de 746 opiniones" "
Evaluación: 2 - Terrible. 216 de 746 opiniones" "

5,8/10

Limpieza

6,6/10

Personal y atención

4,8/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

5,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cristhian

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de S. Stevens el 1 jun. 2023
Hello Cristhian,I would like to know the details of your stay so they can be addressed and corrected. Feel free to reach out if you like to discuss your survey directly.

10/10 Excelente

Laura

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean room and great human service
Se hospedó 1 noche en septiembre de 2022
Respuesta de S. Stevens el 30 sept. 2022
Hey Laura,Thank you for taking the time to submit your recent stay feedback and comments!

2/10 Terrible

Eric

Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I reserve my Flight because my flight was coming pretty late at night when I went to check in at 1AM with 1 toddler and a infant hotels are usually 24 check in no one was their, I called so many times I had to go to a different hotels lost my money
Se hospedó 1 noche en marzo de 2021
Respuesta de Brand Experience Team el 28 jun. 2021
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

2/10 Terrible

Walter

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel no apto (desagradable)
Estancia desagradable. Habitaciones sucias y con mucho olor a cigarrillos. Sábanas quemadas con cigarrillos y el servicio muy descortés cuando reclamamos.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Brand Experience Team el 24 feb. 2021
Hola Walter, Lamentamos saber que no disfrutó de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que haya experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Visite nuevamente. Lilith # Team6

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Servicio rapido,buen personal pero todo luce viejo la cama que solicite por internet el espacio y los colores eran diferente a lo que se me ofrecio
Se hospedó 3 noches en octubre de 2019
Respuesta de Brand Experience Team el 16 ene. 2020
Hola Viajero, Gracias por compartir tu opinión. ¡Nos alegramos de que haya disfrutado de su estancia! ¡Hasta la próxima vez, dejaremos la luz encendida para ti!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

ERODZ

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

Jay

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
This property is rundown, The outer doors dont lock. It is not a sage building. The halls were dirty. The comforters were paper thin The soapas sheets. Thin pillows doors
Se hospedó 2 noches en abril de 2024
Respuesta de Brand Experience Team el 18 abr. 2024
Hi Jay, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Dibin

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not clean and the smell of marijuana
Se hospedó 2 noches en abril de 2024
Respuesta de Brand Experience Team el 18 abr. 2024
Hi Dibin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Aceptable

Regla

Viajó con su pareja
No le gustó: Personal y atención, servicios
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 27 mar. 2024
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excelente

Roberto Dias

Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 29 mar. 2024
Hi Roberto, Thank you for the 5-star rating!Natalie #Team6

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 29 mar. 2024
Hi Mark, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Cindy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
前台态度恶劣,前进房间味道很差,也很脏,我们要求换房他们不愿意,还说只有一间了,要加钱才可以,总之体验非常差
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 20 mar. 2024
Hi Cindy, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Terrible

Mony

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 20 mar. 2024
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excelente

Jasurbek

Se hospedó 1 noche en marzo de 2024
Respuesta de Brand Experience Team el 12 mar. 2024
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Tsira

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
Se hospedó 1 noche en febrero de 2024
Respuesta de Nancy Y. el 6 mar. 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Mony

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The other guest were horrible
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team el 28 feb. 2024
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Bueno

Tatianna

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de Nancy Y. el 14 feb. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excelente

khatuna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team el 7 feb. 2024
Hi Khatuna,Thank you for the 5-star rating!Lilith#Team6

10/10 Excelente

Mony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect get away
Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team el 6 feb. 2024
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 Excelente

Lynne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Tatianna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just A Pleasure Trip
Nice and quiet.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Brand Experience Team el 8 ene. 2024
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Terrible

Estela

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y. el 21 dic. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excelente

Rosny

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

8/10 Bueno

Regla

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Gary

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is the best thing about it.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nancy Y. el 7 nov. 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Oscar G Cabrera

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team el 31 oct. 2023
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bueno

waleska

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023

2/10 Terrible

Antwan

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Rosny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team el 26 oct. 2023
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 Excelente

A J Interrante Jr

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice room w slide glass door
Se hospedó 1 noche en octubre de 2023
Respuesta de S. Stevens el 9 oct. 2023
We appreciate you taking the time to share your recent stay survey.

10/10 Excelente

Gerard

Se hospedó 3 noches en octubre de 2023
Respuesta de S. Stevens el 9 oct. 2023
Thank you for your survey.

6/10 Aceptable

Morgan

Viajó con su pareja, Viajó con mascotas
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
Se hospedó 2 noches en septiembre de 2023
Respuesta de S. Stevens el 9 oct. 2023
Thank you for your recent survey, we have spoken to our team regarding your comments.

2/10 Terrible

Yunbao

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de S. Stevens el 9 oct. 2023
Thank you your survey.

4/10 Mediocre

Dan

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team el 2 oct. 2023
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Aceptable

Valerie

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Brand Experience Team el 2 oct. 2023
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Mediocre

Denise

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Brand Experience Team el 19 sept. 2023
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

William

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Brand Experience Team el 19 sept. 2023
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excelente

KIMBERLY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de S. Stevens el 9 oct. 2023
Kimberly thank you for your survey score from your recent stay.

8/10 Bueno

Alexandre

Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de S. Stevens el 9 oct. 2023
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 Excelente

Bianca, Bergenfield

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
Se hospedó 1 noche en agosto de 2023
Respuesta de Brand Experience Team el 13 sept. 2023
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Andrea

Se hospedó 1 noche en agosto de 2023
Respuesta de S. Stevens el 9 oct. 2023
Thank you for taking the time to share your recent experience, please contact property manager.

10/10 Excelente

Rosny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ll recommend it
Se hospedó 2 noches en agosto de 2023
Respuesta de Brand Experience Team el 29 ago. 2023
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 Mediocre

Amanda

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
Se hospedó 1 noche en agosto de 2023
Respuesta de Brand Experience Team el 29 ago. 2023
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Sharna

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Donte

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Patrick

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
Se hospedó 1 noche en junio de 2023
Respuesta de S. Stevens el 11 jul. 2023
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 Bueno

Ebony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de S. Stevens el 11 jul. 2023
Hello Ebony,Thank you for your recent survey.

2/10 Terrible

Haylee

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
Se hospedó 2 noches en junio de 2023
Respuesta de S. Stevens el 11 jul. 2023
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.