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Opiniones sobre Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 811 de 1575 opiniones" "
Evaluación: 8 - Bueno. 334 de 1575 opiniones" "
Evaluación: 6 - Aceptable. 166 de 1575 opiniones" "
Evaluación: 4 - Mediocre. 123 de 1575 opiniones" "
Evaluación: 2 - Terrible. 141 de 1575 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

carlos

Viajó con su familia
Only drinking water available after hours from vending machines which did not work...
Se hospedó 1 noche en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,We are very sorry to hear this, We do appreciate and value your feedback. We have vending on every floor including hydration stations, as well as a 24 hour market that has food and beverage. We apologize that you were not made aware of these amenities. Hopefully when you return we can show you our food and beverage options for after hours. Have a great day.

8/10 Bueno

Diego

Viajó con su pareja
Le gustó: Servicios
Muy bien
Se hospedó 1 noche en marzo de 2024
Respuesta de TW el 18 mar. 2024
Good Day,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

10/10 Excelente

Reinaldo

Le gustó: Servicios
Excelente, muy bonito todo
Se hospedó 1 noche en noviembre de 2023
Respuesta de TW el 27 nov. 2023
Good Day,Thank you so much for staying with us at the Delta Hotel.We appreciate your feedback and we look forward to your return. Have a great day.

2/10 Terrible

maria

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
No te dan el servicio al cliente apropiado
Se hospedó 2 noches en octubre de 2023
Respuesta de Jason Frink dir. el 28 oct. 2023
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Aceptable

Byron

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Tiene unas instalaciones muy buenas y bonitas, fácil acceso, la habitación muy buena. No me gustó, que sabiendo que éramos 3 personas pusieron toallas para 2 personas, con mi esposa usamos la.misma toalla y mi hermana la.otra.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jason Frink dir. el 6 sept. 2023
Thank you for your feedback. I have shared your feedback with the housekeeping staff. We apologize for any inconvenience that you may have experienced during your stay.

10/10 Excelente

Lisvet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Jason Frink dir. el 25 ago. 2023
Thank you for the awesome review. We look forward to seeing you again

10/10 Excelente

Jose

Se hospedó 3 noches en julio de 2023
Respuesta de Jason Frink el 8 ago. 2023
Thank you for providing details about your stay, look forward to seeing you again.

2/10 Terrible

Ambar

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No hubo agua, no pude ducharme, fue horrible, esto debieron anunciarlo antes de llegar, hubiese reservado otro hotel, lo mínimo que podrían hacer el devolver el dinero.
Se hospedó 1 noche en mayo de 2023
Respuesta de TW el 19 may. 2023
Good Day,Thank you for staying with us. We appreciate your feedback and are very sorry for what you experienced. We are working hard to fix these issues.

10/10 Excelente

Rogelio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de TW el 4 may. 2023
Good Morning,Thank you so much for staying with us. We appreciate your feedback and look forward to your return.

10/10 Excelente

Ana, Tampa

Se hospedó 1 noche en marzo de 2023
Respuesta de TW el 18 abr. 2023
Good Day,Thank you so much for staying with us. We appreciate your feedback and look forward to seeing you soon.

2/10 Terrible

Jennifer

Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Felicitos

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No respeto La reserva Espero me devuelvan mi dinero
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Leonel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Joan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen servicio, la limpieza esta excelente
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Madelin

Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

MIGUEL

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios
Restaurant sucio
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

odalys

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No
Se hospedó 1 noche en mayo de 2022
Respuesta de Carl Brown, General Manager el 10 jun. 2022
Thank you for the excellent review Odalys. See you soon.

10/10 Excelente

Iris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo
Se hospedó 1 noche en febrero de 2022
Respuesta de Carl Brown, General Manager el 14 feb. 2022
Iris, Thank you for the 5 star review! See you again soon.

10/10 Excelente

Miguel

Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Daniel

The hotel was decent. The restaurant was terrible (service wise) we went in around 8pm waited for a table. Once available we waited for first table to be cleaned off…nothing. We then went and sat down at another table the older waitress said she would be over soon they are short then proceeded ignore us never came back over. In the meantime sat other people and served them. We left and used DoorDash. Front desk service great for most part. The only negative was we got a room for three of us the “sofa bed” was extremely small but no other rooms available (busy weekend understandable) but when we asked for blankets sheets and pillow for it we were told that stuff gets locked up until the morning. The room we had was decent but there were shards of glass in the carpet. Everything else was clean though.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very clean and spacious. Very kind staff and good food options.
Se hospedó 1 noche en mayo de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Sarah...Thank you for the wonderful review! We look forward to seeing you again soon.

2/10 Terrible

Oksana

Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very dirty place. Bad service!!!
Se hospedó 4 noches en abril de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Oksana...I am sorry to hear that things did not go as well as we expected. Please contact me offline s I would like to redeem ourselves in your eyes and make this right.

10/10 Excelente

kerrell

This hotel was super clean and the staff was great. We had a slight billing hiccup that was taken care of in a super timely manner. I will definitely be back, the bed was so comfortable, bedding super clean and bathrooms clean as well
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

4/10 Mediocre

Kun

long waiting time
Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the extended waiting times you experienced. Please know that we're taking steps to address this issue to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

8/10 Bueno

Raquel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

6/10 Aceptable

scott

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

10/10 Excelente

VICTORIA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Would stay here again
Se hospedó 2 noches en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excelente

TYLISHA

Viajó por negocios, Viajó en grupo
Le gustó: Servicios
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excelente

Leona

It was excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excelente

Neil

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

6/10 Aceptable

reginald

Le gustó: Limpieza, estado de la propiedad e instalaciones
The property was clean but the customer service could have been better. The parking situation is poor!
Se hospedó 3 noches en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

8/10 Bueno

Jonathan

Se hospedó 1 noche en abril de 2024
Respuesta de Heather Miller el 4 may. 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love this place. Weird location but beautiful property with reasonable rates
Se hospedó 1 noche en abril de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Christopher...Thank you for the 5 our of 5 review! We look forward to seeing you again soon.

8/10 Bueno

Kindria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall nice property. Great location near the airport.
Se hospedó 2 noches en abril de 2024
Respuesta de Jfrink el 22 abr. 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Bueno

Kindria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Se hospedó 1 noche en abril de 2024
Respuesta de Jfrink el 22 abr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 Bueno

ALAN, Fredericksburg

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only issue was i needed new towels and never received them.
Se hospedó 2 noches en abril de 2024
Respuesta de JasonF el 22 abr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Aceptable

Isabella

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
Se hospedó 3 noches en abril de 2024
Respuesta de JasonF el 22 abr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Aceptable

Charles

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de J.Frink el 22 abr. 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 Terrible

Brianna

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
Se hospedó 1 noche en abril de 2024
Respuesta de JasonF el 22 abr. 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was very clean. The property is quiet even being so close to the airport. The staff is very friendly and welcoming. The staff really goes above and beyond. Our flight was early and our room was not ready yet. We were able to leave our bags at the front desk and explored the city. The shuttle to and from the airport was great. Pam is fantastic. She is so friendly and helpful. The shuttle to and from the airport is so convenient. Since we didn’t have a car. We were able to take the shuttle to the airport to catch the train into the city. On our last day in the city we took the train to the airport to catch our flight. Nichelle from the airport was so kind as to drive over our luggage from the hotel and met us at the airport. Everyone was exceptional. I would definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de JasonF el 22 abr. 2024
Dear Guests,On behalf of the entire hotel team, I want to thank you for sharing about your overall stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jason FrinkDirector of Front OfficeDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

8/10 Bueno

Robert, bradenton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Noisy around the room at night and issues with checking in but overall a nice hotel.
Se hospedó 4 noches en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are sorry about the noise, we do have quiet hours policy in place and have security walking around to ensure noise control. We do look forward to your return. Have a wonderful day.

2/10 Terrible

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
Se hospedó 1 noche en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,We are extremely sorry that this has happened, and we apologize for any inconvenience this may have cost. We appreciate and value your opinion. We are sharing your feedback with our management team to get better scope on what occurred and why. We want to assure you that we take this matter very seriously and are investigating the matter.

4/10 Mediocre

Channessa

No le gustó: Estado de la propiedad e instalaciones
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
Se hospedó 1 noche en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are very sorry that has occurred. We have placed this room out of order and have processed a full refund. We thank you for brining this to our attention and assure you that we are working hard to fix this matter.

10/10 Excelente

Thaddnesha

Se hospedó 2 noches en abril de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Thaddnesha...Thank you for being my guest! We appreciate you 5 out of 5 review.

8/10 Bueno

Kevin

Se hospedó 5 noches en abril de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Kevin, Thank you for being my guest! We look forward to you coming back and earning your 5 out of 5 review! See you again soon.

8/10 Bueno

Anthony

Se hospedó 2 noches en abril de 2024
Respuesta de Carl Brown, General Manager el 6 may. 2024
Anthony, Thank you for being my guest! I look forward to seeing you again soon.

2/10 Terrible

Gerald

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was not cleaned during our entire stay. (4days) No clean linen or sheets or even the trash being taken out. I was told by the front desk that room services would not be available. I have stayed at this hotel several times and it has never been this bad. I will not ever stay at this hotel ever again. I should have my money refunded since I was basically a part of the staff during my stay!!
Se hospedó 4 noches en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,We are extremely sorry that this has happened. Our housekeepers do provide cleaning service for stayovers. We are looking into to this matter with the management team to see where we have opportunities. We will work hard to fix the issued that you have experienced.

10/10 Excelente

Dayna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff made the stay!
Se hospedó 2 noches en abril de 2024
Respuesta de TW el 23 abr. 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

2/10 Terrible

Tenishua

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de JasonF el 22 abr. 2024
Dear Guest,Thank you for providing details about your stay. I will use your feedback as a training opportunity for my team. I look forward to seeing you again.Thank you,Jason Frink