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Opiniones sobre Hampton Inn & Suites Phenix City- Columbus Area

2.5 out of 5
Hampton Inn & Suites Phenix City- Columbus Area
620 Martin Luther King Jr Pkwy, Phenix City, AL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 599 de 908 opiniones" "
Evaluación: 8 - Bueno. 211 de 908 opiniones" "
Evaluación: 6 - Aceptable. 50 de 908 opiniones" "
Evaluación: 4 - Mediocre. 27 de 908 opiniones" "
Evaluación: 2 - Terrible. 21 de 908 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

8,2/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Danica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s an awesome hotel!
Se hospedó 2 noches en mayo de 2024
Respuesta de AJ el 17 may. 2024
Thank you for the GREAT review! We hope to see you again!

8/10 Bueno

Ryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location
Se hospedó 4 noches en mayo de 2024
Respuesta de AJ el 17 may. 2024
Thank you for the GREAT review! We hope to see you again soon!

10/10 Excelente

Katie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was one of the best we have stayed at as a family. The room was nice and cold upon arrival on a hot sunny day. The room & property were both clean. The staff was friendly and the breakfast bar had many of delicious choices to choose from. We would stay here again if we are ever in the area.
Se hospedó 1 noche en abril de 2024
Respuesta de AJ el 17 may. 2024
Thank you for the GREAT review! We hope to see you again soon!

10/10 Excelente

David, Uniontown

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Immaculant property and room. Staff were friendly, knowledgeable and genuine. Totally recommend this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de AL el 9 abr. 2024
Wonderful - Thank you so much for your positive comments. We hope to see you again soon!

8/10 Bueno

Meg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de AL el 22 mar. 2024
Thank you for the positive feedback - we hope to see you again soon.

8/10 Bueno

Isphara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our one night stay was pleasant!
Se hospedó 1 noche en febrero de 2024
Respuesta de AL el 1 mar. 2024
Thank you for the positive comment - we hope to see you again soon!

10/10 Excelente

Lynne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Updated and clean. Front desk “blessed my heart” multiple times during my check-in. Walmart is about 2.5 miles away. Tricky entrance, but you get used to it. Great breakfast! Huge room for our family of 5- We booked the suite. Showers have good water pressure and shampoo, conditioner, body wash, and body lotion that smell super!
Se hospedó 2 noches en febrero de 2024
Respuesta de AL el 1 mar. 2024
Thank you so much! We love a HAPPY guest and hope to see you again soon!

10/10 Excelente

Margaret

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice tv, refrigerator and microwave set up.
Se hospedó 3 noches en febrero de 2024
Respuesta de AL el 1 mar. 2024
Thank you so much. We love a HAPPY guest and hope to see you again soon!

10/10 Excelente

JoAnne

Se hospedó 1 noche en enero de 2024
Respuesta de AL el 5 feb. 2024
Thank you for such an awesome score! We hope to see you again soon!

10/10 Excelente

jeffrey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de AL el 5 feb. 2024
Thank you for such an awesome score! We hope to see you again soon.

8/10 Bueno

Julia

Le gustó: Limpieza, personal y atención
2nd choice hotel at best
Good for a single night…but not much more. Mediocre breakfast and no cups in the room to use in the bathroom. Beds were not horrible but not great either.
Se hospedó 1 noche en enero de 2024
Respuesta de AL el 5 feb. 2024
My apologies that you were not happy with your stay. We are always looking for ways to improve our guest experience and your comments will definitely help us. Thank you.

4/10 Mediocre

Kevin

Viajó con su pareja
Bathroom was dirty. Dirty corner and an old wash cloth. Ice machine broke on our floor. System to get on WiFi sucked.
Se hospedó 1 noche en enero de 2024
Respuesta de AL el 22 ene. 2024
Dear Kevin - Please accept our apologies for the issues you experienced during your stay. Please know that each one is being address with the hotel management team to ensure this does not happen again.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not a good hotel…
Stayed here for two nights and it was not good. The bathrooms were not cleaned and breakfast was not served. The individuals working on the front desk were a little careless when I told them about these issues.
Se hospedó 2 noches en enero de 2024
Respuesta de AL el 22 ene. 2024
I am sorry that you experienced issues while at this hotel. Please know that each issue is being addressed with the hotel management team to unsure this does not happen in the future.

10/10 Excelente

Stephanie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de AL el 9 ene. 2024
Thank you for the positive feedback. We look forward to seeing you again soon!

10/10 Excelente

Eileen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Home away from home
We have family in the area and visit 2-3 times a year and always stay here. What I love about our stays is the consistancy of service and cleanliness. The breakfast is ALWAYS tasty and the area is impecably clean. The Manager of this location, Amy, is personable AND works hard to insure your stay is comfortable.
Se hospedó 3 noches en diciembre de 2023
Respuesta de AL el 2 ene. 2024
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Freddie

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de al el 2 ene. 2024
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

PAWEL

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was very dirty, floor were not cleaned in the lobby, elevator and bathroom floors inside the room. Dirt and dust everywhere. toiletries were not replenished, most of the staff in the bathroom was half full and used by previous guest. I asked for room service such as fresh towel, box of tissue and toilet paper and never received it. Breakfast area was not clean, food options were limited and not very tasteful. Would not recommend this hotel brand. I will never use or stay at this hotel brand again. Terrible experience
Se hospedó 2 noches en diciembre de 2023
Respuesta de AL el 19 dic. 2023
I am so very sorry you were not happy with your stay. I have addressed this issue with my management staff.

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely helpful and friendly hotel staff. Clean facility.
Se hospedó 3 noches en diciembre de 2023
Respuesta de AL el 19 dic. 2023
Thank you so much for your kind comments. We hope to see you again soon!

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de AL el 18 dic. 2023
Thank you for your positive feedback! We hope to see you again soon!

8/10 Bueno

Dorinda

Se hospedó 2 noches en noviembre de 2023
Respuesta de AL el 18 dic. 2023
Thank you for your feedback - If there are any concerns you would like to address, please reach out. Thank you.

10/10 Excelente

Katherine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice. Excellent breakfast
Se hospedó 2 noches en noviembre de 2023
Respuesta de AL el 18 dic. 2023
Thank you for your positive feedback and comments! We hope to see you again soon.

10/10 Excelente

Daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de AL el 21 nov. 2023
Thank you for a great score! We hope to see you again soon!

8/10 Bueno

Sondra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They are dog friendly
Se hospedó 2 noches en noviembre de 2023
Respuesta de AL el 21 nov. 2023
Yes, we are! and we hope to see you again soon! Thank you!

10/10 Excelente

William

Se hospedó 1 noche en noviembre de 2023
Respuesta de AL el 18 dic. 2023
Thank you for your feedback and positive score. We hope to see you again soon.

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I arrived late in the evening and I was pleasantly surprised with the accommodations. The room was clean and neat, the staff was pleasant and it was quiet. Phenix City isn’t a particularly safe area and it takes a couple of weird turns to arrive at the property. But for a single night, I wouldn’t hesitate to stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de AL el 30 oct. 2023
Thank you for the kind comments and positive feedback! We hope to see you again soon!!

4/10 Mediocre

DOLORES

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I thought it was a great room and I got a great nights sleep the first night, but the second night there was a team of girls there, and they just would not be quiet until after 1 o'clock. I tried to phone down to the desk my phone didn't work in the room so I use my cell phone to get somebody to come up as really disappointing and spending and take care of the girls softball teams fighting in the hall. I spent all that money and not being able to sleep was very maddening.
Se hospedó 2 noches en octubre de 2023
Respuesta de AL el 23 oct. 2023
Please accept our apologies for your unsatisfactory stay. We are always looking for ways to improve our guest experience and your comments will help. If there is anything else I can do for you at this time, please reach out to the hotel directly.

6/10 Aceptable

Jerry

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
The front doors sound like the might fall off the rails when you walk into the lobby. Not a good intro. Staff attitude is that we will sort of ignore you unless you demand attention as opposed to our 3 day stay in the Winfield, AL Hampton Inn where every staff person greeted you when they saw you.
Se hospedó 1 noche en octubre de 2023
Respuesta de AL el 23 oct. 2023
Please accept our apologies for your unsatisfactory stay. We always use comments to improve our guest experience. If there is anything else you would like to share, please contact the hotel directly.

10/10 Excelente

robert

Se hospedó 1 noche en septiembre de 2023
Respuesta de AL el 10 oct. 2023
Thank you so much for your positive review. We hope to see you again soon!

8/10 Bueno

Amanda

Viajó con su familia
Le gustó: Personal y atención
The good and not so good…
Front desk staff was great. Friendly and very helpful. Did not get housekeeping service daily which I did not like. Asked for it at noon but staff had already gone for the day! Trash cans were full, ran out of toilet paper. Was able to get clean towels at front desk. Room was pretty clean on arrival. Hotel is older but fairly well maintained. Bedding was in need of updating/replacing but beds were comfortable. Breakfast was great.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Al el 25 sept. 2023
Thank you for your feedback - we hope to see you again soon.

2/10 Terrible

JASON

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de AL el 7 sept. 2023
Thank you for your feedback - Im sorry your stay was terrible. If you would like to provide additional detail so that we can make improvements, please feel free to contact me.

6/10 Aceptable

charles

Se hospedó 1 noche en septiembre de 2023
Respuesta de AL el 6 sept. 2023
Thank you for your feedback. Im sorry you were not happy with your stay.

10/10 Excelente

Quanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de AL el 2 sept. 2023
Thank you for the great feedback! Hope to see you again soon!

10/10 Excelente

Arun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All was good
Se hospedó 1 noche en agosto de 2023
Respuesta de AL el 2 sept. 2023
Thank you for the great feedback. We hope to see you again soon.

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de AL el 14 ago. 2023
Thank you for your review - we hope to see you again soon!

8/10 Bueno

jamie

Se hospedó 1 noche en agosto de 2023
Respuesta de AL el 10 ago. 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excelente

Matthew

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a good stay. staff was attentive and rooms were clean.
Se hospedó 1 noche en julio de 2023
Respuesta de al el 31 jul. 2023
Thank you for your kind feedback. We hope to see you again!

10/10 Excelente

Daniel

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One bed in our room has a coffee stain on the sheets.
Se hospedó 1 noche en julio de 2023
Respuesta de al el 31 jul. 2023
We apologize for that! We strive to have every room be completely clean for our guests. We hope you will accept our apologies and give us a try again in the future.

8/10 Bueno

dede

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good descent hotel with nice breakfast
Se hospedó 1 noche en julio de 2023
Respuesta de AL el 26 jul. 2023
Thank you for your positive feedback and comments! We hope to see you again soon!

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de AL el 26 jul. 2023
Thank you for your positive feedback and comments! We hope to see you again soon!

6/10 Aceptable

Cliente verificado

Disappointed with the room we were given. Noisy.
Se hospedó 1 noche en julio de 2023
Respuesta de AL el 24 jul. 2023
I am sorry to hear you were not happy with your guest room. Perhaps a room away from the elevator or on the backside of the hotel might do better for you next time. Please feel free to mention this to one of our front desk agents. They are here to help! Thank you!

10/10 Excelente

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was very clean and staff was very knowledgeable about the area. I enjoyed my stay!
Se hospedó 2 noches en julio de 2023
Respuesta de AL el 18 jul. 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Lisa

Se hospedó 1 noche en julio de 2023
Respuesta de AL el 5 ago. 2023
Thank you so much for your positive review - we hope to see you again!

10/10 Excelente

Vanessa

Se hospedó 2 noches en julio de 2023
Respuesta de AL el 24 jul. 2023
Thank you for your positive feedback - we hope to see you again soon!

10/10 Excelente

Maxwell

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff and service. Clean.
Se hospedó 2 noches en junio de 2023
Respuesta de AL el 21 jun. 2023
Thank you for your kind feedback! We hope to see you again soon!

10/10 Excelente

Lyubov

Se hospedó 1 noche en junio de 2023
Respuesta de AL el 11 jul. 2023
We thank you so much and hope to see you again soon!

10/10 Excelente

Dennis

Se hospedó 1 noche en junio de 2023
Respuesta de AL el 11 jul. 2023
We thank you so much and hope to see you again soon!

10/10 Excelente

Mary Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023
Respuesta de AL el 12 jun. 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!

10/10 Excelente

Shelia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel stay at Hampton Inn & Suites
Everyone that worked at the hotel was so nice. Clean Hotel Room, Breakfast was excellent, never low on food.
Se hospedó 1 noche en junio de 2023
Respuesta de AL el 7 jun. 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Kevin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was very well maintained.The staff was very nice and took care of all our needs.The whole place was the cleanest place that we have ever stayed at. Our stay was very enjoyable thanks so much.
Se hospedó 2 noches en junio de 2023
Respuesta de AL el 5 jun. 2023
Thank you so much for your kind feedback. We hope to see you again soon!

10/10 Excelente

Fred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was convenient to the route we needed to travel, hospitality was great and the room was comfortable. What I did not like were the eggs at breakfast. They were overcooked. That is only a minor complaint and the other choices were great. Will stay at this property again if the opportunity presents.
Se hospedó 1 noche en mayo de 2023
Respuesta de AL el 24 may. 2023
Thank you for taking a moment to share your experience. You are so KIND and I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Making you HAPPY makes us HAPPY! So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. HAPPINESS GUARANTEED!