6/10 Aceptable
Kristine P.
23 ago. 2025
The house itself was gorgeous. However, when we were deciding on a house to rent for our family reunion, the movie and game room were the deciding factor. We tried to use it the night we got there and the remote was broken. I messaged VRBO about it and wstold me that they would request someone local and get back to me. Come Sunday night and I haven’t heard a response. So I reply back asking for an update. They tell me they have no update. Someone called the number and they were told that a replacement remote was on the way and would be there Monday. As of when we left today, we still had not received the remote. Without thus remote, you can’t use the theatre fully. We were very disappointed. When we went to the game room, there was more disappointment. Half the machines were not working, there were no pucks for the air hockey table and there were no balls for the foosball table. When we reported it, the company in charge were amazing and came right out to fix everything. There were some safety issues as well with long cords everywhere (inside and outside). We had babies with us so this was very concerning and frustrating with so many dangerous cords. Finally, our last disappointment was with the hot tub. Many of our party enjoyed it for a few days but then started to get rashes. Upon some investigation, we discovered that the water had turned green. We called again to let them know and the company in charge came right away to fix it.
Kristine P.
Se hospedó 7 noches en agosto de 2025