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Opiniones sobre The Sebel West Perth Aire Apartments

4 out of 5
The Sebel West Perth Aire Apartments
659 Murray St, West Perth, WA

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 145 de 200 opiniones" "
Evaluación: 8 - Bueno. 42 de 200 opiniones" "
Evaluación: 6 - Aceptable. 7 de 200 opiniones" "
Evaluación: 4 - Mediocre. 3 de 200 opiniones" "
Evaluación: 2 - Terrible. 3 de 200 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Michael

Le gustó: Servicios
Friendly and helpful staff. Love having a washing machine.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Graham

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Got my bond back the day i left . Most hotels save it for a week and make the interest of it from the bank .
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Review
Lovely room amazing customer service.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Simon

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jordana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Amira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Jillian

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Mel

Le gustó: Servicios
Great room and facilities. Pool nice but could have done with more than 1 towel as none at poool
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sally

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Within walking distance to free bus (red and yellow CAT) to CBD and a train station, reasonably quiet when the sliding door is closed, lots of good cafes nearby though most were closed during the Christmas-NY period. Didn't hear many noise from other rooms during my week-long stay until the weekend, fair bit of door slams from Fri to Sun.
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Amber

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good sized room, comfy bed, excellent shower water pressure. The staff were all super friendly and really accommodating. Would highly recommend
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Nicola

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tracey

Viajó con su pareja
Outstanding experience and highly recommend staying
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Bob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, comfortable, well equipped,
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alexander

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Week long stay
Decent sized room, serviced on weekdays. Had everything we needed for an enjoyable stay. Staff on reception were very helpful.
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Chang Wook

Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Brett

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were great and the hotel was first class.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Hong

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was surprised by the facilities and equipment inside the apartment. It has everything you need for your family to have a short stay. The receptionists are quite friendly and helpful. Highly recommend it for the family.
Se hospedó 2 noches en octubre de 2023
Respuesta de Lisa el 16 oct. 2023
Dear Hong,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were pleasantly surprised by the facilities and equipment in the apartment and that it provided everything your family needed for a comfortable short stay.Your kind words about our friendly and helpful receptionists are greatly appreciated, and we will surely pass on your compliments to our team.We're honoured to have received your recommendation for families, and we look forward to welcoming you and your loved ones back for another enjoyable stay in the future. Please don't hesitate to reach out if you have any special requests or need assistance with anything.Kind Regards,The Sebel West Perth Management

10/10 Excelente

Tung Kok Eng

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en agosto de 2023
Respuesta de Lisa el 16 oct. 2023
Dear Tung,Thank you for the review.Kind RegardsThe Sebel West Perth Management

10/10 Excelente

Willie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service with good facilities
Se hospedó 2 noches en agosto de 2023
Respuesta de Lisa el 16 oct. 2023
Dear Willie,Thank you for your kind review. We're delighted to hear that you had an excellent experience with our service and found our facilities up to your satisfaction.We look forward to hosting you again in the near future. Kind Regards,The Sebel West Perth Management

10/10 Excelente

Ryan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice place
Se hospedó 2 noches en agosto de 2023
Respuesta de The Sebel West Perth Management el 23 ago. 2023
Dear Ryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management

8/10 Bueno

Kimyia

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Megan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic location close to freeways and shopping. Staff were lovely, rooms comfortable and spacious. Easy parking
Se hospedó 2 noches en junio de 2023
Respuesta de Lisa el 8 jun. 2023
Dear Megan,Thank you for sharing your positive review of your recent stay at The Sebel West Perth. We truly appreciate your kind words and feedback, and we are thrilled to hear that you had a great experience with us. We are also pleased to hear that you found our location good. The Sebel West Perth is in a prime location, offering convenience and easy access to various attractions, amenities, and transportation options. We are glad our location enhanced your overall experience and allowed you to make the most of your time in Perth.We are looking forward to welcoming you back soon.Kind Regards,The Sebel West Perth Management

8/10 Bueno

Kelsie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property has excellent facilities and the rooms are clean and comfortable.
Se hospedó 2 noches en mayo de 2023
Respuesta de Lisa el 1 jun. 2023
Dear Kelsie,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Kind Regards,The Sebel West Perth Management

6/10 Aceptable

Phillip

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Location better suited to business travellers than for holiday. No food supplied in hotel, including snack bar or drinks. Pool and BBQ area very good.
Se hospedó 5 noches en marzo de 2023
Respuesta de The Sebel West Perth Management el 10 abr. 2023
Dear Phillip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

10/10 Excelente

Scott

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
......
Se hospedó 1 noche en marzo de 2023
Respuesta de The Sebel West Perth Management el 14 mar. 2023
Dear Scott, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

10/10 Excelente

Leon and Robyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the room and facilities as well as the pool, staff were amazing and very helpful. Location was close to RAC Arena, enjoyed our weekend, thank you.
Se hospedó 3 noches en marzo de 2023
Respuesta de The Sebel West Perth Management. el 14 mar. 2023
Dear Leon and Robyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

8/10 Bueno

Holly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Location is great, pool area is lovely, beds are comfy.
Se hospedó 1 noche en febrero de 2023
Respuesta de The Sebel West Perth Management. el 14 mar. 2023
Dear Holly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

10/10 Excelente

Nathanael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great apartment for family
Great and convenient place to stay for the family. We stayed for 6 nights. The service provided was excellent.
Se hospedó 6 noches en febrero de 2023
Respuesta de The Sebel West Perth Management. el 14 mar. 2023
Dear Nathanael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

8/10 Bueno

Kate

Se hospedó 1 noche en febrero de 2023
Respuesta de The Sebel West Perth Management el 14 mar. 2023
Dear Kate, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

10/10 Excelente

Sally

Se hospedó 1 noche en enero de 2023
Respuesta de The Sebel West Perth Management el 14 mar. 2023
Dear Sally, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you once again. Sincerely, The Sebel West Perth Management.

6/10 Aceptable

Nick

Le gustó: Limpieza

10/10 Excelente

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Good security deposit refund process disappointing
Great quality room. A/C and bathroom was nice and balcony Disappointed that the security deposit has not been refunded after 7 days, it has been 2 weeks. I left the room in great condition and followed all rules. The front desk staff did not communicate with me the process off getting the security deposit back. I will now have to call the hotel and chase it up. Overall I enjoyed the time spent there.
Se hospedó 1 noche en noviembre de 2022
Respuesta de TSWP el 21 nov. 2022
Dear Guest,Thank you for taking the time to share your feedback. We are disappointed to hear that your card pre authorisation hasn't been released.A 200 credit or debit card pre-authorisation is taken on check-in as a security to cover any non-accommodation charges you may have during your stay with us. Unlike a payment to your account, A pre-authorisation is a temporary hold on funds and may appear on your statement as “ Pending transaction or Authorisation Only.When you check out from the hotel, the pre-authorisation is dropped automatically. However, the banking process could take up to 5-10 business days, depending on who you are banking with.Thank you again, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.Many Thanks,The Sebel West Perth Management

4/10 Mediocre

Ash

Wow! Be careful here. The pay later option is a joke. They won’t payment 24hrs ahead of booking, even if you still have time to cancel free of charge. They than sting you more money for parking without telling you and finally, take a bond out (still unsure why as no other Sebel on East coast does this unless there is a mini bar) and than on check continue to hold money for 10 business days. Feel like the are cashing in on the FIFO pay checks
Se hospedó 1 noche en noviembre de 2022
Respuesta de TSWP el 21 nov. 2022
Dear Ash,Thank you for taking the time to share your feedback. The hotel has 24 hours cancellation penalty. Thus, our system will take payment 24 hours before your arrival. Before the guest arrives at the hotel, a generic pre-arrival email is sent out to the guest explaining the car parking cost. Most hotel in the city doesn't provide free car parking. Pre-authorisation on the card is standard procedure when staying at the hotel, and the banking process time depends on the bank. We work hard to deliver an exceptional guest experience.Thank you again for your review.Kind Regards,The Sebel West pert Management

10/10 Excelente

Teokotai

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Respuesta de TSWP el 21 nov. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Many Thanks The Sebel West perth Management

8/10 Bueno

Amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en septiembre de 2022

10/10 Excelente

Lynda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay,
Se hospedó 3 noches en octubre de 2022
Respuesta de TSWP el 21 nov. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Many Thanks,The Sebel West Perth Management

10/10 Excelente

Christopher

Se hospedó 2 noches en septiembre de 2022
Respuesta de TSWP el 21 nov. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Many Thanks,The Sebel West Perth Management

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Lawrence Chik Key

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly Service
Friendly service - especially Mr. Aryo who is very helpful during our stay.
Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Steven

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Heather

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very helpful and professional.
Se hospedó 4 noches en junio de 2022
Respuesta de Lisa el 19 ago. 2022
Dear Heather,Thank you so much for reviewing your recent stay. We are looking forward to having you back again. Kind Regards, Lisa DarwinFront Office Manager

10/10 Excelente

Scott

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here for a long weekend; nicely-appointed clean rooms, staff were excellent; restaurants and convenience stores within close walking distance. The apartments were relatively close to airport and easy drive to Perth and surrounds.
Se hospedó 4 noches en abril de 2022
Respuesta de Lisa el 19 ago. 2022
Dear Scott,Thank you so much for reviewing your recent stay. We are looking forward to having you back again. Kind Regards, Lisa DarwinFront Office Manager

10/10 Excelente

Julie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was close to what we needed. Undercover parking.
Se hospedó 5 noches en marzo de 2022
Respuesta de The Sebel West Perth el 28 abr. 2022
Dear July, Thank you so much for reviewing your recent stay. We are looking forward to having you back again. Kind Regards, The Sebel West Perth Management.

10/10 Excelente

Alistair

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel good sized room great to have a balcony and the openable window/door. Pool is fantastic. Staff extremely helpful and friendly. Will be back
Se hospedó 6 noches en marzo de 2022
Respuesta de The Sebel West Perth el 28 abr. 2022
Dear Alistair, Thank you so much for reviewing your recent stay with us at The Sebel West Perth. I will share your feedback with the rest of the team. We are looking forward to having you back soon. Kind Regards The Sebel West Perth Management

6/10 Aceptable

Peng Yng

Se hospedó 15 noches en febrero de 2022
Respuesta de The Sebel West Perth el 2 mar. 2022
Dear Peng, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are looking forward to welcoming you back soon. Kind Regards, The Sebel West Perth

10/10 Excelente

Matthew

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very clear cleaning policy which was reassurring in these Covid 19 times
Se hospedó 4 noches en febrero de 2022
Respuesta de The Sebel West Perth el 2 mar. 2022
Dear Matthew, Many thanks for your review regarding our covid-19 safe cleaning procedure. We are glad we met your expectations. We are looking forward to welcoming you back again soon. Kind Regards The Sebel West Perh Management.

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excellent stay. extremely comfortable and love that it had a kitchen and washer dryer
Se hospedó 8 noches en febrero de 2022
Respuesta de The Sebel West Perth el 2 mar. 2022
Dear Jeniffer, Thank you for your review. We are delighted you enjoyed your stay overall and hope to welcome you back soon. Kind Regards, The Sebel West Perth

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the easy check in
Se hospedó 1 noche en junio de 2021