Paseos en bote

Opiniones sobre Quay Perth

4 out of 5
Quay Perth
18 The Esplanade, Perth, WA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 170 de 313 opiniones" "
Evaluación: 8 - Bueno. 97 de 313 opiniones" "
Evaluación: 6 - Aceptable. 35 de 313 opiniones" "
Evaluación: 4 - Mediocre. 7 de 313 opiniones" "
Evaluación: 2 - Terrible. 4 de 313 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Stephan

Viajó con su pareja
Double bed room too cramped for two people, no seating to enjoy a meal. Great position to see the sights of pearth
Se hospedó 5 noches en abril de 2024
Respuesta de Marina - Duty Manager el 26 abr. 2024
Good afternoon Stephan, Thank for taking the time to provide your feedback. I am delighted to see that you had a lovely stay with us and enjoyed our location. Please be advised that our Perth Essential room type is at 17 square metres and although it’s an excellent choice for many, it is compact in size. We do suggest our guests to book Esplanade Studio room type or above for extra space. Should you decide to stay with us again, do not hesitate to contact us to find the best suitable room for you.We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Felicity

Clean
Se hospedó 2 noches en abril de 2024
Respuesta de Marina - Duty Manager el 5 abr. 2024
Good afternoon Felicity, Thank you for taking the time to provide your feedback and rating us 5 out of5. I am delighted to see that you had enjoyed your stay and highlighted the cleanliness of our facilities - I will pass on your lovely review to our housekeeping team. We hope to welcome you back any time soon!Warm Regards,

4/10 Mediocre

christopher

No le gustó: Servicios, estado de la propiedad e instalaciones
the bathroom floor slopes toward the main passage from room door , meaning water runs in to this area creating a slip hazard
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina - Duty Manager el 28 mar. 2024
Good afternoon Christopher, Thank you for taking the time to provide your feedback. I am so sorry to hear that you have experienced an issue with the bathroom. I will definitely inform our maintenance team regarding the slippery hazard as it is not usually the case with our bathrooms. Please do not hesitate to reach out to the hotel if there is anything you would like to discuss. Warmest Regards,

8/10 Bueno

Narelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
We stayed in an accessible room, however the lifts are not big enough to easily accommodate a wheelchair, causing us to have to squeeze in sideways, uncomfortable for wheelchair user and person pushing. The room was aesthetically pleasing but functionally pleasing, only an open plan wardrobe with very limited hanging space was provided, nowhere to store suitcases, impossible to unpack- so very quickly our beautiful room just became a mess- a missed opportunity as there was room for storage! Same in the bathroom, it was large and fully accessible which was great but instead of providing just a sink with no bench space or cupboards they could have easily put in a vanity unit!! A larger fridge would be useful and also supplying wine glasses would be a great addition, as would a full length mirror. The pillows were terrible! However the staff were lovely and incredibly helpful, location was great. It was clean and the bed was comfortable!! PLEASE add more storage for people staying more than one night!!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Marina - Duty Manager el 24 mar. 2024
Good afternoon Narelle, Thank you for taking the time to provide your feedback. I am happy to see that some of the aspects of your stay were great. I will pass your kind words to our team!Please be advised that your comments regarding the storage space and functionality have been taken into consideration and will be discussed internally for any future improvement plans. We hope to welcome you back any time soon!Warm Regards,

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean rooms, great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina - Duty Manager el 24 mar. 2024
Good afternoon David,Thank you for taking the time to provide your feedback. I am happy to see that your stay with us was great and you loved the location of our hotel. I will pass your comment to our housekeeping team who is always making sure that the rooms are spotlessly clean!We hope to welcome you back in the nearest future!Warm Regards,

8/10 Bueno

Lok Yu

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
convenient place at CBD for few days stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Marina - Duty Manager el 21 mar. 2024
Good afternoon Lok Yu, Thank you for taking the time to provide your feedback. I am happy to hear that you had a nice stay and found our location to be convenient for the purpose of your trip. We hope to welcome you back on your next visit to Perth!Warm Regards,

10/10 Excelente

Lisa

Room was very clean and modern. Bed was very comfortable. Rooftop bar and restaurant served beautiful food and drinks. All staff were very friendly and helpful. Will definitely stay there again
Se hospedó 2 noches en marzo de 2024
Respuesta de Marina - Duty Manager el 5 mar. 2024
Good afternoon Lisa, Thank you for taking the time to provide your feedback and rating us so highly! I am happy to hear that you have fully enjoyed your stay and had a wonderful experience with us. It is also nice to see that you are thinking of staying with us again and we hope that it will happen soon. Thank you for your kind words about our team, I will make sure that everyone sees your review. We hope to welcome you back in the nearest future!Kindest Regards,

10/10 Excelente

Kerrie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
thank you so much for all the love and support your amazing Quey in the heart of Perth previded
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina - Duty Manager el 5 mar. 2024
Good afternoon Kerrie, Thank you for taking the time to provide your feedback and scoring us so high. It was lovely meeting you and I hope that you and your mum have enjoyed the P!nk concert as well! I am delighted to hear that you had a lovely stay with us and we hope to welcome you back any time soon!Warmest Regards,

10/10 Excelente

Gus

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, tidy and efficient. Great spot too.
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina - Duty Manager el 5 mar. 2024
Good afternoon Gus, Thank you for taking the time to provide your feedback and rating us 5 out of 5. I am delighted to see that you had a great experience with us and enjoyed your stay to the full. We hope to welcome you back any time soon!Warm Regards,

8/10 Bueno

Greg

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Poor access to and from the carpark which is expensive.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marina - Duty Manager el 29 feb. 2024
Good afternoon Greg, Thank you for taking the time to provide your feedback. I am happy to see that overall you had a great experience with us. The car parking next door is the Wilsons public car park. We have an opportunity to provide discounted daily rates with them, however we are unable to control the access to it. We hope that you will choose us again on your next trip to Perth!Warm Regards,

10/10 Excelente

Nancy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to all amenities
Se hospedó 2 noches en febrero de 2024
Respuesta de Marina - Duty Manager el 15 feb. 2024
Good afternoon Nancy, Thank you so much for taking the time to leave us a glowing 5-star review! I am thrilled to hear that you had a great experience with us. Thank you for choosing to stay with and we look forward to welcoming you again the future. Warm Regards,

10/10 Excelente

DANNY

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious king studio
I booked the king studio and it was very spacious. No rgret getting a bigger room as compared to the queen essential room which is much smaller. If you want better comfort, do choose the king studio.
Se hospedó 4 noches en enero de 2024
Respuesta de Marina - Duty Manager el 10 feb. 2024
Good afternoon Danny, Thank you taking the time to provide your feedback and giving us such a high score of 10 out of 10. I am happy to see that you had a great stay and did not regret to go for a larger room!We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 star
Excellent customer service and check in, easy parking and good breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 28 ene. 2024
Good afternoon Mark, Thank you for taking the time to provide your review and giving us such an excellent score.It is so lovely to see that you had an amazing stay with us and enjoyed all our facilities. I do thank you for your appreciation of our team efforts who always go the extra mile to make sure our guests are taken care of during their time with us. We hope to welcome you back on your next trip to Perth!Warm Regards,

10/10 Excelente

Frances

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My sister and and I enjoyed our stay. very efficient and orderly.. made us both very welcome..Thankyou
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 28 ene. 2024
Good afternoon Frances, Thank you for taking the time to provide your feedback and rating us 5 out of 5. It was a pleasure of having you and your sister here with us and I am happy to hear that you had enjoyed your stay. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Marina - Duty Manager el 28 ene. 2024
Good afternoon Stephen,Thank you for taking the time to provide your feedback and rating us 5 out of 5.I am delighted to see that you had a great time with us, and we hope to welcome you back any time soon!Warm Regards,

8/10 Bueno

Jay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were great! Very accommodating and helpful
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 28 ene. 2024
Good afternoon Jay, Thank you for taking the time to provide your feedback. I am happy to see that you and your partner have enjoyed your stay with us. I will be passing your kind words to our team who always go above and beyond to make sure that our guests have great time. We hope to welcome you back any time soon!Warm Regards,

6/10 Aceptable

Beatrice

Viajó con su familia
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 26 ene. 2024
Good afternoon Beatrice, Thank you for taking the time to provide your feedback.It is nice to see that you had a lovely stay with us and we hope to welcome you back any time soon!Warm Regards,

8/10 Bueno

Lani

Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 12 feb. 2024
Good afternoon Lani, Thank you for taking the time to provide your feedback. I am happy to see that based on the score provided, you had a lovely stay with us. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A perfect location in a safe precinct to walk freely with access to entertainment, outstanding choices for cultural restaurants and both land and river attractions. Accommodation and Staff outstanding .
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 21 ene. 2024
Good afternoon Terry, Thank you for taking the time to provide your feedback. I am pleased to hear that you had an enjoyable stay with us and got the most out of our location. I will also show your review to our team who is always goes above and beyond to ensure your comfortable stay.We hope to welcome you back again any time soon!Warm Regards,

10/10 Excelente

Erin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, nice cafe
Se hospedó 2 noches en enero de 2024
Respuesta de Marina - Duty Manager el 19 ene. 2024
Good afternoon, Thank you for taking the time to provide your feedback and rating us so high. I am delighted to see that you have enjoyed your stay with us, especially the our convenient central location and Community Café. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Craig

Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 19 ene. 2024
Good afternoon Craig, Thank you for taking the time to provide your feedback and giving us such a high score of 10/10. I am happy to see that based on your ranking you had a great stay with us, and we hope that you will decide to choose us again on your next trip to Perth!Warm Regards,

10/10 Excelente

Stephen

Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 19 ene. 2024
Good afternoon Stephen, Thank you for taking the time to provide your feedback and ranking us so high!I am pleased to find out that you had an enjoyable stay with us and we hope to welcome you back soon!Warm Regards,

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and affordable shame some of view is being built out, but Quay close to everything
Se hospedó 2 noches en enero de 2024
Respuesta de Marina - Duty Manager el 14 ene. 2024
Good afternoon Andrew, Thank you for taking the time to provide your feedback. I am delighted to see that you had a lovely stay with us and enjoyed the location of our hotel. I cannot agree more that we are also waiting for the construction to be finished soon and hopefully we will still have our amazing views. We hope to welcome you back soon and you can see how the area and view have changed!Warm Regards,

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Marina - Duty Manager el 14 ene. 2024
Good afternoon Sarah,Thank you for taking the time to provide your feedback and giving us such a high score. I am happy to see that you have enjoyed your stay with us and had a great time. We hope to welcome you back any time!

8/10 Bueno

Clive

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel, perfect location for shops and Elizabeth Quay restaurants bars and kiddies fair. The hotel roof top restaurant was excellent. My only criticism is that they closed the restaurant on New Year’s Eve without warning. It was closed due to a paid ticketed function which was fully booked so denied us a roof top view of the Elizabeth Quay fireworks . We booked this hotel , months ago because of its location for New Year’s Eve, lack of communication was disappointing.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 12 ene. 2024
Good afternoon Clive, Thank you for taking the time to provide your feedback. I am happy to see that you had a great stay and enjoyed your New Year's celebration with us. On behalf of my team, I do apologise that we have missed out on contacting you prior to arrival. It is surely not the impression that we want our guests to have. Thank you for mentioning this issue as it is the only way for us to improve! We hope that you will choose us again on your next trip to Perth!Warm Regards,

6/10 Aceptable

Anthony

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marina - Duty Manager el 12 ene. 2024
Good afternoon Anthony, Thank you for taking the time to provide your feedback. I am glad to see that your stay with us was nice and comfortable based on the ranking that you had selected. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

John

Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 26 ene. 2024
Good afternoon John, Thank you for taking the time to provide your feedback and giving us the score 5 out of 5.I believe that you had enjoyed your stay with us, and we hope to welcome you back any time soon!Warm Regards,

4/10 Mediocre

Anders

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Great location, terrible room
Typical example of design before function. There is no bathroom door, the toilet seat is placed literally next to the door to the hallway, with no privacy at all, you better knock before entering… And there is a window, but you cannot see outside, it is frosted, and of course it does not open. We were offered to pay extra for an upgrade, but we declined. Not really prepared to pay extra for a bathroom door that should already be there?
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 12 ene. 2024
Good afternoon Anders, Thank you for taking the time to provide your feedback. It is sad to hear that the room which you have booked did not meet your expectations. Our Perth Essential rooms are at 17 square metres and do have the door between the bathroom, corridor, and a bedroom. Despite being an option for many, we do recommend travellers to book Esplanade Studio room type or above for extra space. Should you decide to return, please do not hesitate to contact us at any time and we can assist you with finding the most suitable room for you.Warm Regards,

10/10 Excelente

Kathryn

Se hospedó 1 noche en diciembre de 2023
Respuesta de Marina - Duty Manager el 21 ene. 2024
Good afternoon Kathryn, Thank you for taking the time to provide your feedback and giving us the score 5 out of 5. I am delighted to see that you had a great stay with us and we hope to welcome you back any time soon!Warm Regards,

6/10 Aceptable

Rowel Christian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
-Going from the car park to the hotel is terrible. -View of Quay from the room was very obstructed -Bathroom/toilet exhaust was not working, was told by staff that it turns on when the toilet lights were off for a while but did not happen. -Knob to switch from overhead to handheld shower was broken.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marina - Duty Manager el 31 dic. 2023
Good morning Rowel, Thank you for taking the time to provide your feedback. I am disappointed to see that your stay has not met your expectations. Please accept my apologises for the issue that you have encountered in the bathroom, and it has been passed to our maintenance team. Once again thank you for bringing it to our attention. Unfortunately, there is not much we can do in regard to the car parking as it is a public car park, and we only have the opportunity to provide discounted rates with them. Should you decide to return to us, please do not hesitate to contact our team and we will take care of your reservation. Warmest Regards,

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was ok at the Quay.
Room was comfortable, a bit small. There were no towel rails nor a toilet roll holder. There was no separate door to go into bathroom/toilet. It was open just as you entered into the hotel room. Bedroom had a door separate from bathroom and entry. Very clean and well presented, Staff were very helpful and friendly.. Room Ok if you only want to stay 1 to 2 nights.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 23 dic. 2023
Dear Guest, Thank you for taking the time to provide your feedback. I am happy to see that you have enjoyed your stay with us and found the cleanliness of the room up to your standards. Your lovely comments regarding the team will surely be passed to them. Please be advised that our Perth Essential rooms are at 17 square metres and despite being a great option for many for a short stay, we do suggest travellers to book Esplanade Studio room type or above if they prefer to have more space. We hope to welcome you back on your next trip to Perth!Warm Regards,

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic service, quiet room - had all that was needed
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 19 dic. 2023
Good afternoon Justin, Thank you for taking the time to provide your feedback. I am pleased to hear that you have enjoyed your stay with us and gave us 5 out of 5 score. Your kind words will be surely passed to our team who is always here to take care of our guests and make their stay extra special. We hope to welcome you back any time soon for one more great stay!Warm Regards,

8/10 Bueno

Rachael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is great about this hotel apart from the size of the rooms, smallest I have ever stayed in, we had to negotiate who would move where as there is so little space
Se hospedó 2 noches en septiembre de 2023
Respuesta de Marina - Duty Manager el 19 dic. 2023
Good afternoon Rachael, Thank you for taking the time to provide your feedback. I am glad to hear that you have enjoyed your stay with us and loved almost everything about the hotel. Please be advised that our Perth Essential rooms are at 17 square metres and despite of being the great option for many, we do recommend travellers to book Esplanade Studio room type or above if they would like some extra space. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Kely

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marina - Duty Manager el 16 dic. 2023
Good morning Kely, Thank you for taking the time to provide your feedback and giving us such a high score. I am pleased to see that you had a great stay with us and enjoyed everything that we have to offer. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
QUAY
Very Nice hotel, dont expect a great view. Great service and cleanliness. Nice design of the rooms. Big noise cancelling door. Nice cafe on ground floor. Close to pretty much everything. Very good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 12 dic. 2023
Dear Guest, Thank you for taking your time to provide the feedback. I am glad to hear that you have enjoyed your stay and found so many exciting things during your visit, including the design and location of our hotel and our Community Café. I will certainly be passing your kind words to our team. We hope to welcome you back any time soon and we are more than happy to assist you in finding a perfect room with a view for your stay as we have certain room types that face Swan River and Elizabeth Quay. Warmest Regards,

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Marina - Duty Manager el 10 feb. 2024
Good afternoon Cheryl, Thank you for taking the time to provide your feedback and giving us the score 5 out of 5. I am delighted to see that you had a great time with us, and we hope to welcome you back for another perfect stay any time soon!Warm Regards,

6/10 Aceptable

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Shoebox is the only way to describe it
Respuesta de Marina - Duty Manager el 10 feb. 2024
Good afternoon Edward,Thank you for taking the time to provide your feedback. I am disappointed to see that the room did not meet your expectations. Our Perth Essential rooms are at 17 square metres, and we do recommend travellers to book Esplanade Studio room type or above for an extra space. Should you decide to return, please do not hesitate to contact us, and we will make sure to find the best suitable room for you. Warm Regards,

10/10 Excelente

Marnie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Marina - Duty Manager el 10 dic. 2023
Good afternoon Marnie, Thank you for taking the time to provide your feedback and giving us an excellent 5/5 score. I am delighted to see that you had a great experience and an enjoyable stay with us. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Simone

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quay at the bay
Posizione comoda sia per Perth city center sia per raggiungere ogni punto della città south and north. A due passi dal bellissimo Kings botanic garden con vista mozzafiato sulla città.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Marina - Duty Manager el 5 dic. 2023
Good morning Simone, Thank you for taking the time to provide your feedback and giving us such an excellent score. I am pleased to hear that you have enjoyed your stay with us and took it all in including the amazing views and convenient location. We hope to welcome you back any time soon on your next visit to Perth!Warm Regards,

6/10 Aceptable

Therese

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was an overnight stay for a conference. I live two hours south east of Perth and has arrived around 6pm. As the restaurant didn’t open till 7pm and I was really tired after a long day, I ordered room service. The app said approximately a 30 minute wait which was fine. However I got a call from reception and hour later to say my dinner would be another half hour. When I very verbally expressed how ridiculous this was the staff member actually said what do you want me to do? Of course I said if I worked there I would go to kitchen and explain and ask what’s going on. Then I received a call from the manager apologising and offering wine or dessert, neither things I had ordered however the manager would speak to the kitchen. After that dinner arrived in about 10 minutes. Not surprisingly as it was a simple fish & chips style meal and a coke. I won’t be staying again, nor recommending the hotel to anyone.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marina - Duty Manager el 5 dic. 2023
Good morning Therese, Thank you for taking the time to provide your feedback. On behalf of my team, I would like to again sincerely apologise for the situation which happened during your stay as it is surely not the interpretation of the Quay Perth standards. We have investigated the issue and will do our best to illuminate this situation from happening in the future. Should you decide to give us a second chance, we will make sure that you will have a true Quay Perth experience. Warm Regards,

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good location
Good location near the bay. Spacious and well-designed room. Kind staff. The restaurants on the ground level and level 10 were both good.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Marina - Duty Manager el 5 dic. 2023
Dear Guest, Thank you for taking the time to provide your feedback. It is lovely to hear that you have very much enjoyed your stay with us and experienced everything that we have to offer. Your kind comments will be passed to our team members who are always here to take care of our guests. We hope to welcome you back very soon for one more great stay!Warm Regards,

10/10 Excelente

Jung Im

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
위치가 좋고 1층 까페에서 먹는 식사와 커피도 만족스러웠습니다
Se hospedó 3 noches en noviembre de 2023
Respuesta de Marina - Duty Manager el 4 dic. 2023
Good afternoon Jung,Thank you for taking the time to provide your feedback. I am happy to see that you had a great experience with us, and the location of our hotel was just right for you. I will surely pass your comments regarding breakfast to our Community Café team.We hope to welcome you back any time soon!Warm Regards,

8/10 Bueno

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Marina - Duty Manager el 4 dic. 2023
Good afternoon Timothy, Thank you for taking the time to provide your feedback. I am so happy to see that you have enjoyed your stay with us. We hope to welcome you back any time soon for one more great stay!Warm Regards,

10/10 Excelente

Debra

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nicely appointed rooms and was (pleasantly) surprised it was serviced each day. Breakfast at the ground floor cafe was exceeded expectations. Rooftop bar was also very nice. Will certainly stay again and recommend to others.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Marina - Duty Manager el 28 nov. 2023
Good afternoon Debra, Thank you for taking the time to provide your feedback and thinking about recommending us to others. It is lovely to hear that you have enjoyed everything that we have to offer starting from breakfast in our Community Café and finishing by having a dinner at the HQ Bar & Kitchen Restaurant. We hope to welcome you back any time soon!Warm Regards,

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and modern. Conveniently located to city centre and Elizabeth Quay
Se hospedó 3 noches en noviembre de 2023
Respuesta de Marina - Duty Manager el 27 nov. 2023
Good afternoon Daniel, Thank you for taking the time to provide your feedback. I am glad to hear that you have enjoyed your stay with us and found the hotel design up to your liking. We hope to welcome you back on your next visit to Perth!Warm Regards,

10/10 Excelente

Joanne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was excellent, loved the office space.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marina - Duty Manager el 19 nov. 2023
Good morning Joanne, Thank you for taking the time to provide your feedback. I am delighted to hear that you have enjoyed your stay with us and took an opportunity to work from Level 9 Co-working Space. We hope to welcome you back anytime soon!Warm Regards,

8/10 Bueno

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Local Getaway
The Quay was a good location to visit Perth City. Just minutes away from the shopping precinct. Elizabeth Quay entertainment area is just across the road. Many good restaurants and bars to visit. The view is now been built in front of, so most of the rooms will lose the great views it had. P.S Still waiting for my depoist to be returned to me from 8 days ago.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marina - Duty Manager el 15 nov. 2023
Dear Peter, Thank you for taking the time to provide your feedback. I am happy to hear that you have enjoyed your stay, and the location of our hotel was as far as I can see a highlight of your visit. Fortunately for us, the construction sites in front will not close all views and our guests will still enjoy Elizabeth Quay views during their stay. I do apologise for the inconvenience which you have experienced due to the delay of your security hold release. It is an automatic process conducted by the guest's bank institution and usually takes 5 - 10 business days to be processed back to your card. We hope to welcome you back on your next trip to Perth!Warm Regards,

10/10 Excelente

Stephen

Se hospedó 1 noche en noviembre de 2023
Respuesta de Marina - Duty Manager el 9 nov. 2023
Good morning Stephen, Thank you for taking the time to provide your feedback. I am delighted to see that you had a lovely stay with us and granted us the score 10 out of 10. We hope to welcome you back very soon for one more great stay!Warm Regards,Marina - Duty Manager

10/10 Excelente

YUKO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Marina el 20 oct. 2023
Dear Yuko,Thank you for your 5 out of 5 review. I am delighted to see that you had a great experience with us and enjoyed your stay. I hope that you and your partner will come back to Perth for your next holiday stay and experience more of what Western Australia and Perth have to offer. Warm Regards,Marina - Duty Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perth City comfort
Our room was clean and comfortable with a modern and accessible bathroom. We enjoyed drinks at the rooftop bar. Great location.
Se hospedó 1 noche en octubre de 2023
Respuesta de Cayde - Front Office Manager el 17 oct. 2023
Good morning,Thank you for taking the time to provide your feedback. It is great to see you enjoyed your time with us, and found everything to your liking!I hope we can welcome you back soon!Kind Regards,