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Opiniones sobre Novotel Swan Valley Vines Resort

4 out of 5
Novotel Swan Valley Vines Resort
Verdelho Drive, The Vines, WA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 408 de 930 opiniones" "
Evaluación: 8 - Bueno. 336 de 930 opiniones" "
Evaluación: 6 - Aceptable. 125 de 930 opiniones" "
Evaluación: 4 - Mediocre. 47 de 930 opiniones" "
Evaluación: 2 - Terrible. 14 de 930 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ayesha

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The breakfast, pools and mini golf were great. Room was nice too. Some staff were not friendly like at checkin, the cafe and mini golf.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jorja-Lee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely amazing stay for our wedding night the employees were lovely and facilities and room were lovely
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Debbie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second visit to The Vines. Absolutely love this place as a 50 something woman travelling alone, it was perfect x
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Alexia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Hotel surroundings are beautiful, parking is plentiful but hotel requires a little bit of upgrade especially in its pool area. Rooms are okay but very basic. It would be nice if help is provided to transport luggage to room (we had plenty of luggage and two young children and had to do it all by ourselves after a very long flight).
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

matthew

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Annette

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Marian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only stayed one night but nice stay lovely facilities unfortunately 40 degrees so too hot to use swimming pool and mini golf.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Tanya

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the unit was spacious and well appointed, lovely grounds. no wifi, slow service at front reception
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tegan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Michael

Viajó con su pareja
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Sacha

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 3 noches en enero de 2024

10/10 Excelente

David

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Tracey

Le gustó: Personal y atención
Tired
We’ve stayed here lots of times. It’s starting to look very tired
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Melissa

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gareth

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Connicay

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were spacious, clean, and modern with confortable beds and pillows. The staff were attentive and accommodating and the food was delicuous.
Se hospedó 3 noches en diciembre de 2023

4/10 Mediocre

crystal

Le gustó: Limpieza
No le gustó: Personal y atención
My friends bought me a birthday cake and i rang the reception requested for their staff to bring a knife, plates and forks to our room. The replied was adamant. I will need to go down to the cafe and bring it up myself. I asked shouldnt your staff bring the utensils up. The reception said i will transfer your call to the cafe but when i asked will they bring it up and his replied was im not sure. This is not room service. It is self service. As usual, the phone rang out. I have no choice but to went downstair to get the utensils for my birthday cake. Evening was the same where i was trying to order a food room service and the scan code was not working at all. I rang the reception to ask for assistance but was abruptly transfer to the cafe which dont even pick up their phone. I have no choice but to bring both of my kids 4 and 8 years old down to the cafe for dinner. The queue was long, i have waited 15 mins to order plus food waiting time was 40 mins. I will never come back again
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tracey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was beautiful and green, as it is part of a golf course. Kangaroos next to the rooms, really lovely to open the curtains and there they are. Staff very friendly and helpful. Would stay there again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Enya Barbic el 15 dic. 2023
Hi Tracey,Thank you so much for your lovely feedback.Looking forward to welcoming you back soon.

10/10 Excelente

Jonie Parra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Enya B el 13 dic. 2023
Thank you for 5-star reviews,

6/10 Aceptable

Mark

Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pleasant stay. Quiet nice location
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

lara

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Nicole

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Keith

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
The staff. We were really impressed by the friendliness of staff. We treated nice by everyone, from the groundsmen to the wait staff. Really impressed.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Enya Barbic el 4 dic. 2023
Hi Keith,Thank you for your great feedback. I will share your review with our friendly team.Looking forward to welcoming you back.Warm Regards

10/10 Excelente

Jack

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Peaceful
Se hospedó 2 noches en noviembre de 2023
Respuesta de Enya Barbic el 23 nov. 2023
Thank you for the 5-star review.Looking forward to seeing you again.

8/10 Bueno

Dy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Getawsy
Nice get away for a couple of days to catch up with friends boys played golf girls swam and relaxed and all shared lovely meals at night
Se hospedó 2 noches en noviembre de 2023
Respuesta de Enya Barbic el 23 nov. 2023
Thank you for the lovely feedback.Looking forward to welcoming you back soon.Warm Regards

10/10 Excelente

Clint

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The vines getaway
Great service so relaxing
Se hospedó 1 noche en noviembre de 2023
Respuesta de E el 5 nov. 2023
Dear Clint, We are pleased to hear that you had a relaxing stay. Hope to see you again in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excelente

Jane

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent. Would visit again
Se hospedó 2 noches en octubre de 2023
Respuesta de Enya Barbic el 2 nov. 2023
Dear Jane,Thank you so much for your time spent to review your stay at the Novotel Swan Valley Vines Resort. Looking forward to welcoming you very soon.Warm Regards

6/10 Aceptable

Suzanne

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Property was very large. Due to late check in we got lost. Extremely cold.
Se hospedó 1 noche en octubre de 2023
Respuesta de E el 5 nov. 2023
Dear Suzanne, We are sorry to hear that you had some issues surrounding finding your way around the resort. Please know that we have a 24 hour reception that you can contact at anytime and they will be able to assist you getting instructions around the resort. We hope to welcome you back in the near future. Kind regards, Edith Smyth Assistant Manager

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya B el 2 nov. 2023
Dear CaigThank you for your lovely comments.We look forward to seeing you again.Warm regards

6/10 Aceptable

Declan

No le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya B el 2 nov. 2023
Dear Declan,Thank you for your lovely comments.We look forward to seeing you again.Warm regards

10/10 Excelente

Ben

Se hospedó 1 noche en octubre de 2023
Respuesta de Enya Barbic el 23 nov. 2023
Thank you for 5star review.

10/10 Excelente

Shaun

Viajó con su pareja
Perfect place for a couple or a family. There is so much to do in the resort and in surrounding area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya B el 2 nov. 2023
Dear Shaun,Thank you for your feedback. We look forward to seeing you again.Warm regards

10/10 Excelente

Tracey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya Barbic el 2 nov. 2023
Dear Tracey,Thank you for your feedback. We look forward to seeing you again.Warm regards

2/10 Terrible

Allison

Se hospedó 1 noche en octubre de 2023
Respuesta de Enya Barbic el 23 nov. 2023
Thank you for choosing to stay with us.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.Warm Regards

8/10 Bueno

Brett

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya Barbic el 2 nov. 2023
Dear Brett,Thank you for your feedback.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.

8/10 Bueno

Kentaro

Se hospedó 1 noche en octubre de 2023
Respuesta de Enya Barbic el 23 nov. 2023
Thank you for the feedback.

8/10 Bueno

Sarah Ann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The setting is just lovely.Staff are very welcoming.Accommodation suitable for all ages.Loved my stay.
Se hospedó 5 noches en octubre de 2023
Respuesta de Enya Barbic el 21 oct. 2023
Hi Sarah,We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.Warm Regards

8/10 Bueno

Tania

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de Enya B el 21 oct. 2023
We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.

10/10 Excelente

Johnny

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Other than the roundabout which i had to drive to park nearer to my room when checking in, there is practically nothing to complain. excellent room, staff was very friendly and overall would stay here again when next in swan valley
Se hospedó 1 noche en octubre de 2023
Respuesta de E el 9 oct. 2023
Dear Johnny, We hope that we will be welcoming you back to the resort in the near future. We appreciate hearing all feedback and I will be sharing this with our team. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excelente

shayne

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were beautiful. They were friendly and helpful especially the spa ladies.
Se hospedó 2 noches en septiembre de 2023
Respuesta de E el 9 oct. 2023
Dear Shayne, Thank you for your kind words, I will be sure to pass this onto the staff as I know they pride themselves on providing the highest quality service to all guests. We hope to welcome you back to the resort in the near future

8/10 Bueno

Sara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoy our stay again at the Resort.
Se hospedó 2 noches en septiembre de 2023
Respuesta de E el 30 sept. 2023
Dear Sara, Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excelente

Sara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay at the Vine Resort was just what was needed to relax and recharge. The staff were friendly and the food was delicious. Beautiful grounds and comfortable bed. Look forward to out next visit soon.
Se hospedó 1 noche en septiembre de 2023
Respuesta de E el 30 sept. 2023
Dear Sara , Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

8/10 Bueno

Andrew

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de E el 30 sept. 2023
Dear Andrew, Thank you for your rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

6/10 Aceptable

Andrew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de E el 18 sept. 2023
Dear Andrew, Thank you for your rating regarding your recent stay at the Novotel Swan Valley Vines Resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

4/10 Mediocre

Sam

Viajó por negocios, Viajó en grupo
Charged for using the minibar without a phone call or email, never called back when I disputed the charge.. quite poor from management Overall OK, breakfast is very overpriced, Nice surroundings but rooms are very standard,
Respuesta de E el 18 sept. 2023
Dear Sam, Thank you for your review, I believe that you have spoken to the team directly regarding your minibar, our staff have refunded the disputed Minibar and emailed you directly. If there are any further issues, please do not hesitate to contact myself directly at the resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excelente

Marcus

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quiet and beautiful location with excellent facilities and very helpful staff
Se hospedó 3 noches en agosto de 2023
Respuesta de E el 24 ago. 2023
Dear Marcus. Thank you for your kind words regarding your recent stay at the Novotel Swan Valley Vines Resort. We hope to welcome you back in the near future. Kind regards, Novotel Swan Valley Vines Resort

10/10 Excelente

renato, Lake Coogee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were spacious and clean. all the switches and plugs were in the correct places to charge the devices and control the lights. The shower was roomy and clean, you got a choice of two shower heads to choose big overhead type and handheld. The staff are very friendly and helpful. we were disappointed the Restuarant was not open. highly recommend to stay even if you're not a Golfer like us
Se hospedó 2 noches en agosto de 2023
Respuesta de E el 24 ago. 2023
Dear Renato, Thank you for all your feedback regarding your stay at the Novotel Swan Valley Vines Resort. I will pass this feedback to the department heads to share with their team. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 Excelente

Anthony

Se hospedó 1 noche en agosto de 2023
Respuesta de E el 15 ago. 2023
Thank you Anthony for your 10 out of 10 rating. We hope to welcome you back to the resort in the near future. Kind regards,Edith SmythAssistant ManagerNovotel Vines Resort

6/10 Aceptable

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
I liked the walkability of the resort and the wildlife on the resort. Check-in was busy with wedding guests and a long drive to the room again. Parking at the unit was not enough. Room was disappointing, Paid $445 but felt like a $200 room. Curtains had holes in, towels had holes in and was hard, both pillows was dirty. Not even a complimentary water? Restaurants closed early and no room service was available after 20h00. Spa bath wasn't clean and guest toilet had pee drip marks on the floor. Utterly disappointing and will never see me again.
Se hospedó 1 noche en agosto de 2023
Respuesta de E el 9 ago. 2023
Dear Chris, I am sorry to hear that you did not enjoy your stay with us. The housekeeping management team has been informed relating to your comments regarding the room. Our team pride themselves on the highest cleaning standards and therefore I am surprised regarding your review as all rooms are cleaned and also checked by the supervisor.I can see that nothing was reported as I can assure you that our team would have rectified any cleaning concerns straight away, with additional inspection from management. We do hope that you will return with us again, so that we can make your stay a memorable one for the right. reasons.Please do not hesitate to contact me if you would like any future bookings. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort