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Opiniones sobre Novotel Perth Murray Street

3.5 out of 5
Novotel Perth Murray Street
388 Murray Street, Perth, WA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 169 de 309 opiniones" "
Evaluación: 8 - Bueno. 82 de 309 opiniones" "
Evaluación: 6 - Aceptable. 32 de 309 opiniones" "
Evaluación: 4 - Mediocre. 9 de 309 opiniones" "
Evaluación: 2 - Terrible. 17 de 309 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

DAVID

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very friendly good location and very clean hotel
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

LEE HUAT

Friendly staffs and more items available in the room.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Buddhipong

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location for shopping.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Fiona

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Flying in in the early hours of the morning was a little worries but no issues at all. It was clean, comfortable and convenient. Loved that I could top up water bottle with either still or sparkling water on way in or out.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Amanda

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great location, pool, gym and sauna. Daily housekeeping was ok but left the bathroom a little unclean
Se hospedó 5 noches en marzo de 2024

4/10 Mediocre

Collette

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was extremely dusty, had a dark substance splattered on my door and marks all over the hotel room. I was given an interconnecting room meaning I could hear everything next door. As a single woman this wasn’t ideal knowing someone could open the door across from my bed. Anytime doors were opened it sounded like someone was entering my room. The lobby itself was nice and the hotel is in a central location. Keep in mind this hotel is across the road from a nightclub so you can hear music up till 5am (which was expected).
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Helen

Viajó con su familia
Le gustó: Limpieza
We enjoyed our stay at Novotel Perth. However, it was extremely difficult to access other party members at their room because the room key (which operates the lift) would not allow access to other floors only the floor on which we were staying. We did ask for rooms near each other but we're given rooms on different floors and therefore could not help a member of our party who has mobility issues.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Maryanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good clean super spacious room
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Omer, Rego Park

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very modern, quiet and excellent rooms with great customer service as well :) Thank you
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Chris

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Tasha, Oxnard

Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Teshima

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Beau

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ingrid

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Impeccable friendly and professional service.Staff went above and beyond. Clean room. Thank you
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Goran

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Novatel on Murray was excellent with respect of being new and close to high end shops. Resturant was flavoursome with ample selection to satisfy the pallet.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great city stay
Great location, friendly staff & really clean & well equipped gym
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Nok Yin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I recently stayed at Novotel Perth Murray Street, and I can confidently say it was an excellent experience. The hotel's location was convenient, the rooms were comfortable and well-appointed, and the staff provided exceptional service. I highly recommend this hotel for anyone visiting Perth.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Charlotte Bror

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lidt småt værelse, men ellers fint. God morgenmadsbuffet med stort blandet udvalg. Der kan være koldt i restauranten.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Steve

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place and location
Se hospedó 13 noches en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Steve,Thank you for giving us a 5-star rating. We appreciate your business and look forward to your next stay with us at Novotel Perth Murray Street.Regards,Vinay MandavaHotel Manager

10/10 Excelente

Carly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location if attending events at RAC arena and shopping in town. Close to public transport. Would definitely stay again.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 28 ene. 2024
Dear Carly,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

10/10 Excelente

Thai Son

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel. We are happy.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager el 28 ene. 2024
Dear Thai Son,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 Aceptable

Lashawn

Se hospedó 6 noches en enero de 2024

8/10 Bueno

Carleen, Naples

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and very clean and presentable.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 28 ene. 2024
Dear Carleen,Thank you for sharing your experience. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

2/10 Terrible

Michelle

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
. Unfortunately, my experience fell significantly short of expectations Check-In Experience: On the day of check-in, we encountered a delay of approximately half an hour before the bellman assisted with our luggage. The bellman appeared disengaged during the luggage transfer, offering no assistance or support throughout the process. Check-Out Experience: Despite providing advance notice and requesting luggage assistance during check-out, we were informed of a minimum half-hour wait. Upon the bellman's eventual arrival, he simply left the luggage cart at our room door, leaving us to handle the entire process independently. Overall Service Perception: The hotel did not appear overly busy, and staff members seemed relaxed. However, the lack of proactive service was evident, leaving guests to handle tasks traditionally managed by the hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 28 ene. 2024
Dear Michelle,We sincerely apologise for the inconvenience you faced during your stay. We regret the delay during check-in and the lack of prompt assistance during check-out. Your observations regarding our service have been noted, and we are actively addressing these issues with our team to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back with an enhanced level of service.Kind Regards,Vinay MandavaHotel Manager

10/10 Excelente

nick

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

shunzo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 8 noches en enero de 2024
Respuesta de Hotel Manager el 28 ene. 2024
Dear Shunzo,Thank you for your 5-star review! We can't wait to see you again at Novotel Perth Murray Street.Kind Regards,Vinay MandavaHotel Manager

6/10 Aceptable

Jonathan

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Novotel Perth Hotel was average as a hotel. The room was decent and the area accessible. The pool water is ridiculously warm and was dirty when I was there. The sauna was not easy to find and some staff did not know its location when asked. In respect to the staff, except for a few members, I constantly felt dismissed or put off by their attitude. The bar team was friendly and helpful. Overall, it was an okay stay for a short visit.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Jonathan,Thank you for sharing your recent experience at Novotel Perth Hotel. We're pleased to learn that you found the room decent and the location accessible. The positive interactions with our friendly and helpful bar team are truly appreciated.However, we apologise for any inconvenience you may have experienced during your stay. Your feedback concerning the pool, sauna, and staff knowledge inconsistency will be promptly addressed through additional training and corrective measures. We also regret any perceived dismissive attitude from some staff members and will thoroughly investigate this matter to enhance our service.We value your overall feedback and appreciate your choosing Novotel Perth Hotel. We hope to have the opportunity to welcome you back for an improved and more enjoyable experience.Kind Regards,Vinay MandavaHotel Manager

8/10 Bueno

Kelly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Kelly,Thank you for your rating We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

8/10 Bueno

Michael

Le gustó: Personal y atención, comodidad de la habitación
Pleasant but needs some attention
Pretty good stay. Room was very nice and clean and good size. Breakfast was extensive and sufficient but the coffee machines were confusing for almost everyone trying to use them and only option for hot water for tea was to use the coffee machine so gave up waiting. Breakfast seemed understaffed and everything was quite messy and needed more attention and organisation. Pool was ok, but also a bit murky after a day of everyone swimming in it and shame that it is only open during 'daylight'.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed your room and the extensive breakfast. However, we sincerely apologise for the confusion with the coffee machines and any inconvenience caused during breakfast. We assure you that we will address these issues promptly.Furthermore, we have taken note of your feedback about the pool and will work towards improving it for our future guests.Thank you for your valuable review, and we look forward to welcoming you back to Novotel Perth Murray Street soon.Best regards,Vinay MandavaHotel Manager

10/10 Excelente

Rebecca

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was really good
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Rebecca,Thank you for giving us a 5-star rating. We appreciate your feedback and look forward to your return to Novotel Perth Murray Street.Best regards,Vinay MandavaHotel Manager

10/10 Excelente

Ksenija

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear Ksenija,Thank you for your 5-star review. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 Aceptable

June

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenience , comfy beds but was definitely surprised not to see a bottle of water in the room on arrival , especially as it was 42o outside, plus no robe to wear as stated in booking. Pool area was full of kids jumping and splashing which wasnt the vibe i wanted
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 30 ene. 2024
Dear June,Thank you for choosing to stay at Novotel. We appreciate your feedback about your experience and we've taken note of it. We hope to have the pleasure of welcoming you back to Novotel Perth Murray Street in the near future.Kind Regards,Vinay MandavaHotel Manager

8/10 Bueno

Russell

Viajó con su familia
Le gustó: Limpieza, personal y atención
The place is very central to most of Perth CBD which is great. Had slight problem with plumbing in sink
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Charles

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location especially if you are attending an event at the RAC Areana. 6x elevators in the property provide great efficiency/access to your room and other levels. Buffet breakfast is fantastic! Complimentary still water/sparkling in reception very useful when filling up your drink bottle. Pool area looks nice but not very clean- pool bar was not open over the xmas/new year period so a little disappointed. Downstairs bar overpriced.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Some marks on room's wall. Some persistent smell in room.
Se hospedó 9 noches en diciembre de 2023

8/10 Bueno

Mario

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great stay for 3 nights at the Novotel Perth. Centrally located with easy access to both public transport and cabs, and plenty of dining options only a short distance away. The property itself is well kept, the staff were great and the rooms modern and well appointed. The only issue we had was the TV in our room was very temperamental and would often not work, unfortunately the staff were unable to get this fixed during our stay but it was a minor issue in the end.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Peta

Se hospedó 5 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent location for a quick visit
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Erica

Viajó con su familia
Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Ian

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Tegan

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kaare

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en noviembre de 2023

10/10 Excelente

Adrienne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful place to stay. Central to everything and great service.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Ashley

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ursula

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and suitable for traveling with kids.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Hayley

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

tracy

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Matthew

Le gustó: Limpieza, personal y atención