Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us. Our housekeeping team are committed to ensuring clean, fresh and inviting rooms for our guests stay.

Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us. Your comments will be action straightaway with our Maintenance Team.

Thank you for taking to provide feedback from your recent stay with us.

Dear AnthonyThank you for the time taken to review our hotel. It is disappointing to know we have not been able to meet your expectations in this stay. Feedback is very important to us here at Metro Hotel Perth and you can be assured this has my fullest attention.The issues raised will be tabled with the Department Heads at our next meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly.I do hope we can have the opportunity to share our hotel with you in the future.Kind Regards,Team Metro

Thank you for taking to provide feedback from your recent stay with us.

Thank you for taking to provide feedback from your recent stay with us.

Thank you for your feedback and our housekeeping team will be undertaking a full audit of the room in which you stayed.

Thank you for your feedback and I shall be actioning your feedback immediately with the Maintenance team.I am sorry that this was your experience.

Thank you for your feedback.

Thank you for your feedback.

Thank you for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us.

Thank you for the kind words and direction to which we can improve.

Thank you for taking the time to leave a review of your stay with us.

Thank you for your 5/5 review. We appreciate your time and comments.

Thanks Luke for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us. Your comments have been noted.

Good Morning Jo,I am sorry to hear about your experience at the hotel upon arrival after a very stressful time at the airport. Unfortunately, the night in which you arrived at the hotel on 14th November, the hotel was at 100% occupancy so could not accommodate a change of date, or if it could be accommodated a change in price would have been applicable, and the price booked incorrectly for a month in advance could not have been honoured as that deal would not have been applicable for a same day booking. I am confident that our front desk team would have explained all alternative options to find accommodation along with how to get a refund for the incorrect date and I am surprised not to have heard from you sooner so that we could arrange a refund via Wotif. We may have been limited to a solution on the day in which you arrived but we defiantly could have improved the situation between the arrival date and booked date.If you wish to discuss this further please call the hotel and I will be more than happy to chat further.

Thank you for taking the time to leave a review of your stay with us.

Thank you for your feedback from your recent stay with us. It is unfortunate that your stay was during a power outage in the suburb. Please be assured that all times guests and team members safety was top priority and what you experienced shows how we reliant we are on modern technology. I see you request for a refund has been completed & Wotif should return the monies accordingly.

Thank you for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us. Our housekeeping team will be thrilled with your comments so thank you for noticing the hard work they do.

Thank you for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us.The hotel tries its upmost to capture all guests car registrations so we can assist with matters like this as best as we can to accommodate those who require Acrod parking.

Thank you for your feedback on your stay. As you can imagine the hotel being encompassed by a partial suburb power outage due to a serious traffic accident was very unexpected and all team members at the time were trying to assist all to the best of their ability and capability with no electric.I am glad to see, from your reservation notes, that the team in the morning were able to assist with alternative accommodation in our sister hotel in the city to relieve the issue.

Thank you for the review of your recent stay with us.

Thank you for your feedback about your recent stay with us in which the hotel was involved in a suburb wide power outage due to a serious traffic accident in the area. The hotel team at the time were focused on assisting all guests to the best of their abilities and I can see from your reservation notes that you have received a reply to your email in a timely matter when co-ordinating a scenerio of this scale. Safety and security of our guests are always the most important focus to our team members at all times.

Thank you for taking the time to leave a review of your stay with us. Apologises that there was very limited solutions to the issue that presented during your stay due to availability in the hotel.

Thank you for taking the time to leave a review of your stay with us.

Thank you for taking the time to leave a review of your stay with us. It was an unfortunate traffic incident in the suburb that caused the hotel power to fail limiting service. The hotel teams priority at all time was safety and assisting were possible to all.

Thank you for taking the time to leave a review of your stay with us.