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Opiniones sobre Four Points By Sheraton Peoria

3 out of 5
Four Points By Sheraton Peoria
500 Hamilton Blvd, Peoria, IL

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 184 de 585 opiniones" "
Evaluación: 8 - Bueno. 133 de 585 opiniones" "
Evaluación: 6 - Aceptable. 107 de 585 opiniones" "
Evaluación: 4 - Mediocre. 77 de 585 opiniones" "
Evaluación: 2 - Terrible. 84 de 585 opiniones" "

7,4/10

Limpieza

8,0/10

Personal y atención

6,6/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yeritza

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La limpieza
Se hospedó 1 noche en marzo de 2022
Respuesta de Curt B, GM el 21 mar. 2022
Mucho Gracias

8/10 Bueno

Jason

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was nice. Parking garage needs more light
Se hospedó 3 noches en mayo de 2024
Respuesta de Sam el 14 may. 2024
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

6/10 Aceptable

Amanda, Covington

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Parking was inconvenient, unsafe at night. We were followed from adjacent parking garage. The location we were roomed in was also inconvenient, for deliveries. This back area including steps. We had a large bag, on rollers, requiring transport back and forth, which we couldn’t lift independently and down steps. Shower water temperature was just warm not hot. Toilet was broken on one side. Missing light bulb, in bedside lamp. Malodorous in hallway. Staff was friendly and helpful upon arrival and throughout duration of stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sam el 14 may. 2024
Thank you for the feedback, we appreciate knowing what we are doing right and where we need to focus our efforts to improve. We hope to host you again soon!

8/10 Bueno

Cindy, Westville

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to Peoria Civic Center
Se hospedó 1 noche en mayo de 2024
Respuesta de Sam el 14 may. 2024
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was perfect from the check in to thw pool
Se hospedó 1 noche en mayo de 2024
Respuesta de Sam el 11 may. 2024
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Moira

Ok
Se hospedó 2 noches en mayo de 2024
Respuesta de Sam el 11 may. 2024
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

2/10 Terrible

Justin

Viajó con su pareja
No le gustó: Personal y atención
Reserved a king tower room only to be told at check in that a reservation doesn’t mean it’s what you get, 2 queen room is the same price as a king I was told by the rude lady checking us in.
Se hospedó 1 noche en abril de 2024
Respuesta de Sam el 25 abr. 2024
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excelente

Tonya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Sam el 25 abr. 2024
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Nixon

Le gustó: Limpieza
Stay was ok, not the best but not the worst. The one thing we absolutely did not like was the parking. That was horrible
Se hospedó 1 noche en abril de 2024
Respuesta de Sam el 17 abr. 2024
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excelente

carmen

Se hospedó 2 noches en abril de 2024
Respuesta de Sam el 25 abr. 2024
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Gwendolyn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pretty Decor
Se hospedó 3 noches en abril de 2024
Respuesta de Sam el 14 abr. 2024
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Lamont

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed my stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam el 12 abr. 2024
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and tidy area outside smells like smoke
Se hospedó 1 noche en abril de 2024
Respuesta de Sam el 9 abr. 2024
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Heidi

Se hospedó 1 noche en abril de 2024
Respuesta de Sam el 7 may. 2024
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

6/10 Aceptable

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Sam el 8 abr. 2024
Thank you for the feedback, we hope to have the opportunity to host you again!

2/10 Terrible

Scott

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
New facility. 3:30AM alarm. Next day alarm. Not good.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sam el 4 abr. 2024
Thank you for the feedback, we are so sorry to hear that your stay was not a great one. We hope to have the opportunity to host you again in the future!

10/10 Excelente

Brendan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam el 4 abr. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff are friendly and take great care of the guests. Rooms are clean as well as the hallways. Downtown convenience with nearby restaurants and one attached to the hotel. Complimentary coffee in lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam el 1 abr. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Zachary

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It was a nice stay
Se hospedó 5 noches en marzo de 2024
Respuesta de Sam el 1 abr. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

6/10 Aceptable

James

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The staff was really great, however my room was dirty. There were cigarette burns in the carpet, one of the beds had a stain down the middle, and the ceiling had brown marks that looked like water damage.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sam el 1 abr. 2024
Thank you for the feedback, I am so sorry to hear that your room was not up to our standard. We hope to have the opportunity to host you in the future!

10/10 Excelente

April

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
comfortable rooms, close to civic center. Great place to stay for a concert.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam el 18 mar. 2024
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excelente

Tiffany

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The workers were amazing every single one of them my family and I were there for about a week and they were great we can't wait to come back once the pool is fixed
Se hospedó 2 noches en marzo de 2024
Respuesta de Sam el 16 mar. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and we can't wait to host you again soon!

10/10 Excelente

Cranston

Viajó con su familia
They wouldn't let me check in because of shift cange system update. I couldn't check in I had to go to another hotel. I basically wasted my money. Unless I can get a refund or a credit?
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam el 4 mar. 2024
I am sorry to hear about your arrival experience. Please feel free to reach out to us directly to discuss this situation.

8/10 Bueno

Dania

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I like
Se hospedó 3 noches en febrero de 2024
Respuesta de Sam el 16 feb. 2024
Thank you for the feedback, we hope to host you again soon!

2/10 Terrible

Zied

Se hospedó 1 noche en febrero de 2024
Respuesta de Sam el 21 mar. 2024
Thank you for the feedback, we are so sorry to hear your stay was not a great one. We hope to have the opportunity to host you again!

10/10 Excelente

Kristin

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam el 13 feb. 2024
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Tabitha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Calm and relaxing.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam el 13 feb. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam el 5 feb. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Abigail, Urbana

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I reached out to the hotel to be closer to elevators and exits due to being on knee scooter. Instead I was placed in a room at the end of the hallway instead of near an elevator. Check in was okay. We were greeted with “The rooms are still being turned” instead of “let me look into that.” Our room was indeed ready but again the accommodations requested for my injury were not.
Se hospedó 2 noches en enero de 2024
Respuesta de Sam el 30 ene. 2024
Thank you for the feedback, we appreciate knowing where we can improve! I am so sorry we missed the opportunity to accommodate you and hope that we will have the opportunity to host you again soon!

8/10 Bueno

Nicole

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Sam el 30 ene. 2024
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again in the future!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Better front desk service needed!
Overall good experience as a stay, however my check-in was delayed due to housekeeping being behind. I’m only acknowledging this because I reached out to the front desk twice within 72 hours of my check in time to confirm that I’ll be able to check in early (1 hour only) into my room due to my arrival time. I’m very understanding of operations being in the retail industry servicing others myself. So I’m only disappointed that this was told to me as possible but was not honored upon my arrival and I still had to wait. The young lady who checked me in also did not provide me with any guidance for assistance with my bags or where to park and any instructions regarding it, not even other amenities in the hotel. Typically things that a front desk concierge would assist a new guest with. This was very disappointing and affected my experience. Hopefully it can get better.
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 30 ene. 2024
Thank you for the feedback, I am so sorry to hear about your experience! That is understandably frustrating and we will absolutely be using your comments to improve the front desk experience. We hope to have the opportunity to host you again in the future!

4/10 Mediocre

Timothy, Janesville

Le gustó: Limpieza, personal y atención
The room was nice, looked new, everything was clean. BUT: There is no on-site parking, which isn't mentioned. You have to park catty corner across the street. Sheraton will validate your parking, but expect to get accosted by panhandlers while you're hauling your luggage back and forth. Absolutely not recommended for women. The low-pressure shower automatically changed from warm to cold, encouraging a very short stay. The overhead light worked, but the lights between the beds didn't turn on, and the desk light and floor lamp didn't turn off (they had to be unplugged at night). The price was right, but too many other things were wrong.
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for taking the time to provide us with this feedback! It is helpful for us to know the areas in which we can improve. We hope to have the opportunity to host you again in the future!

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for the feedback! We hope to have the opportunity to host you again soon!

10/10 Excelente

Christopher

Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Harley

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

4/10 Mediocre

Isabelle

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 20 ene. 2024
Thank you for the feedback, we are so sorry your stay was not a great one but hope to have the opportunity to host you again!

6/10 Aceptable

KARA

Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 24 ene. 2024
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 Excelente

Jaymeson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 20 ene. 2024
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Donna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Customer service was top notch
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sam el 20 ene. 2024
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Peggy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 15 ene. 2024
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Joseph

Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 15 ene. 2024
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

8/10 Bueno

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 15 ene. 2024
Thank you for the feedback, we hope to host you again soon!

8/10 Bueno

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 12 ene. 2024
Thank you for the review, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 Excelente

John

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and great location downtown Peoria
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 12 ene. 2024
Thank you for the review, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

6/10 Aceptable

Jaime, Nashville

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
No amenities but they gave me a full refund
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam el 3 ene. 2024
Thank you for the feedback, I am sorry your stay was not a great one. We hope to have the opportunity to host you again in the future!

10/10 Excelente

Kenny

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam el 3 ene. 2024
Thank you for the review, we are so glad that you enjoyed your stay and hope to host you again soon!

2/10 Terrible

Tequila

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam el 25 dic. 2023
Thank you for taking the time to provide feedback, I am so sorry your experience was not a great one. Staff and guest safety are our top priorities and unfortunately, we have to respond to incidents that have the potential for harm accordingly. We would be happy to discuss the events during your stay further with you if you have any questions.

10/10 Excelente

Jane

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam el 25 dic. 2023
Thank you for the feedback, we are glad you enjoyed your stay! We hope to host you again soon!

4/10 Mediocre

chad

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
9th floor water pressure
We lost all water pressure the morning we were leaving couldn't finish showering...
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam el 21 dic. 2023
Thank you for the review, I am so sorry that your stay was not a great one. We hope to have the opportunity to host you again in the future!