4/10 Mediocre
Lisa, Covington
11 oct. 2025
The rating is not based on my staying in this rental. The rental looked good, however the management co, Southern Rentals, had incorrect information on the listing, learned after I paid. The web pages listed check out as 11:00 which is standard in this area for these rentals (I've rented before in this area, several times). After I paid, I received direct info from Southern stating check out is 9:00. I screenshot and sent it -- they agreed their error, however they refused to honor my reservation as I read it. They offered I could pay an additional sixty in fees for extended time. I found this unacceptable. They did refund my reservation in full, however I had to make three calls and follow ups for several hours to accomplish this plus find new lodging. Worked out for me in the end -- found great on-the-beach hotel experience with noon checkout, much more relaxing for a vacation and staff that treated me as a valued guest using better business practices (Springhill Inn & Suites,Pensacola Beach).
Lisa
Se hospedó 3 noches en octubre de 2025