We arrived at this home an hour later than we could to check in and the cleaning ladies were still there and somewhat rude. When we pulled up the one that greeted us said "you're gonna have to wait a few, she's finishing up mopping the floor". That was it. We were excited to finally be in Florida so we didn't think too much about it and took a quick walk to the beach. When we got back, we immediately noticed the green pool water and the algea growing on the side of it. By day 2, it was so green you couldn't see the bottom. Sent a message to the owner. Several hours of delayed response because he was traveling. Fine, understanding. He said he'd have someone out tomorrow. We checked in on a Saturday late afternoon and the pool wasn't cleaned until Tuesday at 10 a.m. where we then could not utilize it for hours because of all the chemicals.
The house is dated but not dirty(with the exception of the disgusting pullout couch) , but the lights in the main bathroom were completely burned out for several days. The two bunkbeds in the basement were so wobbly that we wouldnt let kids sleep on the top bunks until they were fixed and the gas grill did not work, ever. Not to mention that several of the outlets didn't work and the pullout couch in the living room was very dirty and springs poking out. The owner did have a handyman come out to fix the lights, beds and grill but it took several days and he never did fix the grill. The description of this house is a bit deceiving and the extra room that you can rent for an extra $225 a day is padlocked in the basement and from what we could tell was definitely not worth the extra money. We had 12 people with us and one-main bathroom for use, without lights for 4 days.
These are all minor things but they added up and it was an inconvenience to have to contact the owner over and over about things and to continually ask when would someone be out to fix things. We're on vacation for a reason and paying you several thousand dollars to stay in a place that should at the very least have a clean pool and working lights. No discount was offered and after several conversations back and forth it seemed that as soon as he saw his place was taken care of he could for sure care even less about customer satisfaction. His contract is literally like 14 pages long and goes on and on about how he keeps things neat and working. In our experience there is definitely room for improvement.