En la playa, arena blanca, camas de playa, sombrillas

Opiniones sobre Hilton Pensacola Beach

4 out of 5
Hilton Pensacola Beach
12 Via De Luna Dr, Pensacola Beach, FL

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 467 de 1004 opiniones" "
Evaluación: 8 - Bueno. 219 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 140 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 88 de 1004 opiniones" "
Evaluación: 2 - Terrible. 90 de 1004 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Claudio

Le gustó: Estado de la propiedad e instalaciones
Exelente muy bien lugar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael el 20 dic. 2023
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience during your stay at our hotel. If there's anything specific you'd like to share or if there are ways we can further enhance your experience in the future, please feel free to let us know. We appreciate your support and look forward to welcoming you back.

10/10 Excelente

Thanhvan

Se hospedó 2 noches en noviembre de 2023
Respuesta de Michael el 20 dic. 2023
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience during your stay at our hotel. If there's anything specific you'd like to share or if there are ways we can further enhance your experience in the future, please feel free to let us know. We appreciate your support and look forward to welcoming you back.

8/10 Bueno

Rocio

Viajó con su familia
Le gustó: Limpieza, personal y atención
Very clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Tori el 14 sept. 2023
Thank you for the rating. If you have any specific feedback or suggestions for improvement in the future, please feel free to share. Your input is valuable, and we aim to provide the best possible experience for our guests.

10/10 Excelente

Edith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice facility and nice staff
Se hospedó 1 noche en julio de 2023
Respuesta de Brooke el 8 jul. 2023
Edith, We truly appreciate you taking the time and leaving us with your honest feedback! It was a true pleasure welcoming you during your stay with us! We apologize for any inconvenience during your stay with us. If you would like, please feel free to reach out to our management team for further assistance. We would be happy to help! We hope to have the opportunity to welcome you back in the near future! - Brooke

8/10 Bueno

Analilia

Se hospedó 2 noches en mayo de 2023
Respuesta de Tori el 19 jun. 2023
Thank you for your excellent rating! We are thrilled that you had a wonderful experience during your stay at our hotel. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future for another exceptional stay.

10/10 Excelente

Leiser

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Brooke el 25 may. 2023
Leiser, We would like to start off by first thanking you for taking the time to leave us with your honest feedback and experience with us! It was a pleasure welcoming you as our guest! We are pleased to hear you found our location convenient to your needs. We are also thrilled to know you enjoyed our beautiful beach, our property amenities and our friendly staff! We hope to have the opportunity to welcome you back in the near future. Until next time! -Brooke

8/10 Bueno

leonel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2023
Respuesta de Todd el 4 may. 2023
Dear Leonel,Thank you for taking the time to share your feedback and rating us 8 out of 10. We are delighted to hear that you had an enjoyable stay with us. At our hotel, we always strive to provide our guests with exceptional service, comfortable accommodations, and a welcoming atmosphere. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit to the area. Please do not hesitate to contact us if there is anything we can do to make your future stay even more enjoyable.Thank you again for choosing to stay with us.

10/10 Excelente

Luis Fernando

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La vista al mar
Se hospedó 1 noche en abril de 2023
Respuesta de Todd el 18 abr. 2023
Estimado Luis,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Estamos encantados de saber que disfrutó de las impresionantes vistas del golfo desde su habitación y que su estadía con nosotros fue memorable.En nuestro hotel, nos esforzamos por brindar a nuestros huéspedes un servicio y comodidades excepcionales, y nos complace saber que pudimos cumplir con sus expectativas. Nuestro equipo se enorgullece de garantizar que cada huésped tenga una estadía cómoda y placentera, y sus comentarios positivos son un testimonio de su arduo trabajo y dedicación.Esperamos darle la bienvenida nuevamente a nuestro hotel en un futuro cercano y brindarle otra experiencia excepcional.

6/10 Aceptable

Julio

Se hospedó 2 noches en febrero de 2023
Respuesta de Todd el 14 mar. 2023
Thank you so much for taking the time to leave us a rating.

10/10 Excelente

Yitzel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👍👍👍
Se hospedó 2 noches en septiembre de 2022
Respuesta de Jessie el 4 sept. 2022
Thank you for this wonderful review, Yitzel! We are glad you enjoyed your stay with us and look forward to welcoming you back!

10/10 Excelente

Yesi

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Simplemente hermoso el hotel lo recomiendo y volveré aquí nos encantó
Se hospedó 1 noche en mayo de 2022
Respuesta de Jessie el 15 may. 2022
Hi, Yesi! Thank you for taking the time to review your stay with us! We are very happy you enjoyed your experience and can't wait to welcome you back soon!

10/10 Excelente

meidys

Se hospedó 2 noches en abril de 2022
Respuesta de TJ el 29 abr. 2022
Meidys, thank you for staying with us. We appreciate you leaving us a wonderful review. We hope to see you stay with us again in the future!

10/10 Excelente

Miladis

Se hospedó 3 noches en febrero de 2022
Respuesta de Jennifer el 21 feb. 2022
Hey, Miladis! Thank you for sharing an excellent 10-star review of our hotel. We would love to invite you back to our slice of paradise soon!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
X
Se hospedó 2 noches en agosto de 2021
Respuesta de Jennifer el 19 ago. 2021
We really appreciate you taking the time to share an excellent 5-star review of our hotel. It makes us happy to know that you enjoyed your time with us. We hope you'll visit again soon!

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
El trato fue bien lo q no me gusto fueron dos cosas una estuve ahí 4 noches y 5 días en esos días no fueron NUNCA a la habitación a limpiarla ni cambiarme las sábanas. Lo otro que no me gusto . Yo reserve el hotel por una cantidad $$, cuAndo llegue al Hotel me cobraron otra cantidad mayor $$ y me dijeron q tenía desayuno incluido , Cosa q no era cierta , cuando me fui a ir me cobraron más de 300 por encima porque me dijeron q yo No tenía desayuno Eso no se hace tienen q explicarle a la persona q le van a cobrar por el desayuno. Y no decir q está incluido y después cobrártelo.
Se hospedó 4 noches en agosto de 2021
Respuesta de Jennifer el 11 ago. 2021
Thank you for your valuable feedback concerning our new housekeeping protocol. We will continue to strive to make sure our guests are not negatively impacted during their stay with us at this time and will share your concerns so that we can continue to improve and better serve you and other guests in the future. We are very sorry that there was an issue with your charges. If you need any additional assistance, please don't hesitate to reach out. We hope to have the opportunity to welcome you back again soon!

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en marzo de 2021
Respuesta de Jennifer el 26 mar. 2021
Thank you for letting us know that you enjoyed your stay at our hotel. We are thrilled that you had a 5-star experience with us. We look forward to welcoming you back again!

10/10 Excelente

selene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2021
Respuesta de Chloe el 4 ene. 2021
Thank you so much for taking the time to review your stay with us, Selene. We are so happy to hear that you enjoyed a 5-star stay with us. We hope to welcome you back soon!

10/10 Excelente

jennifer L

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had an excellent stay
Se hospedó 2 noches en abril de 2024
Respuesta de Mike el 29 abr. 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you rated us highly, and we hope you had a fantastic experience during your time with us. If there's anything specific you particularly enjoyed about your stay or if there are any areas where we can further enhance your experience in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another perfect stay soon.

10/10 Excelente

Carrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Rena el 22 abr. 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excelente

Joseph

Se hospedó 2 noches en abril de 2024
Respuesta de Mike el 18 abr. 2024
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location on the beach, with umbrella and chair service. Pool and hot tub with an outside bar, along with staff offering food and drink service. A variety of restaurants within walking distance, not to mention the two in the hotel, and a coffee shop sporting the Starbucks name, that has wonderful muffins.
Se hospedó 2 noches en abril de 2024
Respuesta de Mike el 16 abr. 2024
Thank you for sharing such a glowing review of your recent stay with us! We're thrilled to hear that you enjoyed our prime beachfront location and the convenience of our umbrella and chair service. It's wonderful to know that you also appreciated our pool, hot tub, and outside bar, as well as the attentive food and drink service provided by our staff.We're delighted that you found our array of dining options, both within the hotel and nearby, to be satisfactory. It's great to hear that you enjoyed the offerings at our Starbucks coffee shop, especially the delicious muffins!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic beachside getaway in the future!

10/10 Excelente

joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone was really nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Mike el 10 abr. 2024
Thank you for choosing to stay with us and for sharing your kind words! We're thrilled to hear that you had a pleasant experience during your visit.Providing exceptional service and hospitality is our top priority, and we're delighted that our team members made a positive impression on you. Your feedback is greatly appreciated and will be shared with our staff.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Cesar

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very polite and look forward to stay long again
Se hospedó 1 noche en abril de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us and that you're looking forward to staying with us again in the future. Providing exceptional service is our top priority, and we're thrilled that our team's politeness contributed to your enjoyment.We look forward to welcoming you back for another fantastic stay, and if there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.

8/10 Bueno

Caroline

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The overall property was nice, but it’s looking tired. Carpet was stained in room, towels and linen were clean but had stains. Overall room decor was blah. And the chase lounges by the pool were pretty beat up. The staff however were outstanding and tried their best to make any issue right. The toilet in the room when I checked in wasn’t working and then the air conditioner stopped working later in my stay, but continued to make horrible noises preventing sleep.. additionally there were definitely not enough towels available for the room. Three isn’t enough for two people. Especially when the shower drips water all over the floor and the bath mat is super small.
Se hospedó 4 noches en abril de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for providing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your time here. It's disappointing to hear that the condition of the property and the amenities did not meet your expectations. Please know that we take your comments seriously and will address them with our team to ensure improvements are made promptly.We're glad to hear that our staff members were outstanding and tried their best to resolve any issues you encountered. However, we understand that this does not fully compensate for the inconveniences you experienced. Rest assured, we will work diligently to address the maintenance concerns you mentioned, including the stained carpet, towels, and pool lounges.Regarding the issues with the toilet and air conditioner in your room, we apologize for the inconvenience and the disruption to your stay. Your comfort is important to us, and we will ensure that our maintenance team addresses these issues promptly to prevent recurrence.We appreciate your feedback regarding the availability of towels in the room, and we will review our inventory to ensure that adequate supplies are provided for all guests. Additionally, we will take into consideration your comments about the shower and bathmat to improve the overall experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excelente

Carsten

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

10/10 Excelente

Marty

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic vibe. People were so friendly, the beach was awesome, and the property has everything you need!
Se hospedó 3 noches en abril de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us and enjoyed the friendly atmosphere, the beautiful beach, and our property's amenities. Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted that we succeeded in doing so during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Jaelyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

6/10 Aceptable

joe

Viajó con su pareja
Floor was wet for the first day due to condensation
Se hospedó 3 noches en abril de 2024
Respuesta de Mike el 8 abr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the wet floor due to condensation during your stay. Please know that we take such matters seriously, and we will investigate the issue to prevent it from happening again in the future.We appreciate your understanding and hope that despite this issue, you were able to enjoy the rest of your stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excelente

Mariela

Se hospedó 3 noches en abril de 2024
Respuesta de Mike el 26 abr. 2024
Thank you for your feedback! If you ever have any questions or need assistance, feel free to reach out.

10/10 Excelente

Lesli

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love that I’m right on the ocean!!! I can hear it roaring right now!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Mike el 4 abr. 2024
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your stay with us and that our gulf front location is bringing you such joy. There's something truly special about falling asleep to the soothing sound of the waves.We're delighted that you're able to experience the beauty and serenity of the water during your time with us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Mallory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love this hotel!!!
Se hospedó 4 noches en marzo de 2024
Respuesta de Mike el 1 abr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If you ever have any specific requests or suggestions to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent customer service
Se hospedó 2 noches en marzo de 2024
Respuesta de Mike el 29 mar. 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 Bueno

Kelly

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Mike el 29 mar. 2024
Thank you for taking the time to provide us with a rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you have any specific comments or suggestions for improvement, please feel free to share them with us.

10/10 Excelente

Michael

Le gustó: Servicios
Liked it all !
Se hospedó 2 noches en marzo de 2024
Respuesta de Mike el 20 mar. 2024
Thank you for your positive feedback and perfect rating! We're thrilled to hear that you enjoyed your experience with us.Your satisfaction is our priority, and we're delighted that you liked everything about your visit. If there's anything specific that stood out to you or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience in the future. If you have any questions or need assistance, feel free to reach out to us anytime.

8/10 Bueno

Marshall, San Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was a bit confusing. Towels were not available at the pool kiosk. It took us 3 times to get our room keys to be programmed correctly
Se hospedó 2 noches en marzo de 2024
Respuesta de Mike el 16 mar. 2024
Thank you for sharing your experience with us. We apologize for the confusion during check-in and the inconvenience with the room keys. Your feedback helps us identify areas for improvement, and we'll address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

4/10 Mediocre

Heidi

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
Didn’t have much going when we went. Outside bar was only open on the last day and closed early. Didn’t have much for drinks and menu was way to fancy for kids. Not really a kid friendly hotel.
Se hospedó 5 noches en febrero de 2024
Respuesta de Mike el 4 mar. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited offerings during your stay, including the closure of the outside bar and the lack of kid-friendly options on the menu. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all of our guests, including families. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Aceptable

Gretchen, Louisville

Viajó con su pareja
Bed was uncomfortable and hard. Water in shower was lukewarm.
Se hospedó 2 noches en febrero de 2024
Respuesta de Mike el 4 mar. 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Please accept our apologies for any discomfort caused by the bed and the lukewarm water in the shower. Your comfort is important to us, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant stay.

10/10 Excelente

Terry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really liked their service, the friendliness and desire to please at the check in. We had a problem that was professionally resolved and taken care of. The location is excellent and the food was very good!
Se hospedó 1 noche en febrero de 2024
Respuesta de Mike el 4 mar. 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service, especially the friendliness and desire to please at check-in. We're also glad that any issues you encountered were professionally resolved and taken care of to your satisfaction. It's great to know that you found our location excellent and enjoyed the food. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another excellent stay! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excelente

Shahin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel great staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mike el 4 mar. 2024
Thank you for your perfect rating! We're delighted to hear that you had a satisfactory experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excelente

Kristi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was an amazing stay there were a few minor things that we would have changed but the lack of security from the beach to the hotel, otherwise EXCELLENT!
Se hospedó 5 noches en febrero de 2024
Respuesta de Mike el 27 feb. 2024
Thank you for sharing your feedback! We're delighted to hear that you had an amazing stay with us. We appreciate your comments about the minor areas for improvement and will certainly take them into consideration to enhance our services.Regarding the security concern from the beach to the hotel, we apologize for any inconvenience this may have caused. Your safety and security are our top priorities, and we will review our procedures to ensure that appropriate measures are in place.If there's anything else we can do to make your next visit even more enjoyable or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing to stay with us!

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mike el 27 feb. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any feedback or requests for your next visit, feel free to let us know. We look forward to hosting you again in the future!

8/10 Bueno

Jordan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property needs more carts, and parking isn't free like it says third party sites
Se hospedó 3 noches en febrero de 2024
Respuesta de Mike el 23 feb. 2024
Thank you for your feedback. We're glad to hear that you had a positive experience overall.We apologize for any inconvenience caused by the limited availability of carts and the discrepancy regarding parking fees. Your comments have been noted, and we will work to address these issues to improve our guests' experience.We appreciate your honesty and hope to have the opportunity to provide you with an even better stay in the future.

10/10 Excelente

Craig

Se hospedó 1 noche en febrero de 2024
Respuesta de Mike el 13 feb. 2024
Thank you for your rating. We appreciate you taking the time to share your feedback with us.If you have any specific comments or concerns about your recent stay that you'd like to share, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

10/10 Excelente

Wayne

A
Se hospedó 1 noche en febrero de 2024
Respuesta de Mike el 4 feb. 2024
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Laura

Se hospedó 1 noche en enero de 2024
Respuesta de Mike el 20 mar. 2024
Thank you for rating your experience a perfect 10/10! We're thrilled to see that you had such a fantastic time during your visit.If you have any additional feedback or if there's anything specific that stood out to you during your stay, please feel free to share. Your insights help us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excelente

Josh

Se hospedó 1 noche en enero de 2024
Respuesta de Mike el 4 feb. 2024
Thank you for providing a perfect rating for your stay! We're delighted to see that you had a fantastic experience. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Rebecca

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hilton Pensacola Beach is a nice hotel with great amenities. Indoor pool, outdoor pool and hot tub, restaurant, snack bar, and Starbucks. Room was clean and staff was helpful. We really enjoyed our stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Mike el 28 ene. 2024
Thank you for taking the time to share your positive experience at Hilton Pensacola Beach. We are delighted to hear that you enjoyed our amenities, including the indoor and outdoor pools, hot tub, restaurant, snack bar, and Starbucks. It's fantastic to know that your room met your expectations and that our staff was helpful during your stay.We appreciate your kind words and are grateful for your recommendation. If you have any specific feedback or suggestions for improvement, please feel free to share them. We look forward to welcoming you back on your future visits to Pensacola Beach.

2/10 Terrible

Jerry, Madison

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Could not find reservation. Hall had dirty towels and glasses.
Se hospedó 1 noche en enero de 2024
Respuesta de Mike el 28 ene. 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that there were issues with finding your reservation and that you encountered cleanliness issues in the hallway.Our team takes these matters seriously, and we will investigate and address them promptly to ensure they do not recur. Your feedback is invaluable in helping us improve our services.Please rest assured that we are committed to providing a much better experience on your future visits. If you have any further details or concerns, please feel free to share them with us directly.Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 Aceptable

David, Frankfort

Viajó con su familia
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
No hot water in the evenings, bathroom exhaust fan not working. Garbage on the roof below our room.
Se hospedó 3 noches en enero de 2024
Respuesta de Mike el 26 ene. 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excelente

Matt

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Mike el 21 ene. 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.