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Opiniones sobre Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 690 de 1001 opiniones" "
Evaluación: 8 - Bueno. 215 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 65 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 21 de 1001 opiniones" "
Evaluación: 2 - Terrible. 10 de 1001 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy bonito pero muy costoso todo en especial la comida!
Se hospedó 3 noches en abril de 2023
Respuesta de Donne Mallory, Executive Assistant el 25 abr. 2023
Thank you for your review and rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

4/10 Mediocre

Edith

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en abril de 2021
Respuesta de Donne Mallory, Executive Assistant el 23 abr. 2021
Thank you for your rating! It appears that your experience was not to your expectations - we sincerely apologize. We would love to know more about your experience with us, so that we may make improvements to our overall guest product. We hope that, despite your last experience, you will give us another try in the near future to make a better impression.

10/10 Excelente

VALERIE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Large property with all of the amenities you need. The rooms in the main building are well appointed and the staff is extremely attentive. Front Street is a 10 min walk or 3 min taxi away.
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Jennifer

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Not worth it for the price, old rooms.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

cristol

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff and service was superb
Se hospedó 2 noches en mayo de 2024
Respuesta de Donne Mallory, Executive Assistant el 17 may. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Monicka Shnay, Philadelphia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely best place will definitely be back.
Se hospedó 4 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 14 may. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Edward J

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, especially the staff
Se hospedó 4 noches en mayo de 2024
Respuesta de Donne Mallory, Executive Assistant el 13 may. 2024
Our team is humbled by your raving feedback – thank you! We hope to welcome you back again soon.

10/10 Excelente

Ronald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location and amenities.
Se hospedó 4 noches en mayo de 2024
Respuesta de Donne Mallory, Executive Assistant el 13 may. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bueno

Kari

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beach was a 20 minute shuttle ride, but totally worth it. Beautiful bay, playground, water sports, perfect for the kids. Pool at hotel was beautiful, Baja ledge, hot tub, pool was warm, looked out over the bay. Our room was nothing special. Easy walk to restaurants.
Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 13 may. 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Isabelle, Paget

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Iconic hotel in Hamilton Bermuda! This place smells amazing - they have their own unique rose Island Rose fragrance - and the staff is amazing.
Se hospedó 1 noche en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 26 abr. 2024
Thank you for the lovely feedback, Isabelle! It was a pleasure hosting you here in Bermuda. We hope to see you back very soon.

10/10 Excelente

Stephanie

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great stay for the weekend! The property was very nice and staff was amazing
Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 22 abr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excelente

Brittney

Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Excelente

Will

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff really make the stay special.
Se hospedó 4 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excelente

Esther

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel with friendly, personable staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Se hospedó 4 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Excelente

Richard Thomas

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love this place! Looking forward to staying there next year and every year after!
Se hospedó 4 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Jonathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 22 abr. 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 Bueno

Alena

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great vacation spot for Bermuda
Se hospedó 3 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excelente

ARIAM

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice Hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excelente

JANICE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent Hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excelente

William E

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed a few times and it is close to town, great food and the best staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de Donne Mallory, Executive Assistant el 18 abr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Matthew J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Donne Mallory, Executive Assistant el 3 abr. 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Se hospedó 4 noches en marzo de 2024
Respuesta de Donne Mallory, Executive Assistant el 3 abr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excelente

andrew

Se hospedó 2 noches en octubre de 2023
Respuesta de Donne Mallory, Executive Assistant el 22 abr. 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 Excelente

Michael L

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Se hospedó 4 noches en marzo de 2024
Respuesta de Donne Mallory, Executive Assistant el 3 abr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Alexandru

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 mar. 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 Excelente

Michael Neil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location...close to downtown Hamilton amenities and restaurants.
Se hospedó 14 noches en febrero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 mar. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Excelente

bryan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 mar. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

John

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Se hospedó 4 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 feb. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 Bueno

Frederic

Ok
Se hospedó 2 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 feb. 2024
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bueno

kevin, Devonshire

Viajó con su pareja
Le gustó: Limpieza, servicios
Fun
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 22 ene. 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Bueno

Ivan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Anamaris

Se hospedó 3 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 22 ene. 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 Bueno

David

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 19 ene. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terrible

Joshua

Se hospedó 3 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 feb. 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 Excelente

Beverly

Se hospedó 4 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 feb. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Aceptable

Tamara

Se hospedó 7 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 feb. 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 Excelente

Philip

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de Donne Mallory, Executive Assistant el 12 ene. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 Bueno

Ivor

Se hospedó 5 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 10 ene. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terrible

Lakeisha

Viajó con su pareja
No le gustó: Limpieza, personal y atención
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Fletcher

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
The resort was extremely boring and the staff was extremely unhelpful.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 8 ene. 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 Excelente

hatala

Se hospedó 3 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 8 ene. 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 Excelente

Gary, Dayton

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 2 ene. 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 Bueno

Suzy-Ann, Springfield

Se hospedó 5 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 15 ene. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 Excelente

John Merrick

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 27 dic. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 Excelente

Halle

Se hospedó 2 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 27 dic. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Bueno

Robert, Washington Twp.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 13 dic. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Bueno

Kelsey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Donne Mallory, Executive Assistant el 30 nov. 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!