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Opiniones sobre Baymont by Wyndham Pella

2.5 out of 5
Baymont by Wyndham Pella
2104 Washington St, Pella, IA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 290 de 778 opiniones" "
Evaluación: 8 - Bueno. 320 de 778 opiniones" "
Evaluación: 6 - Aceptable. 109 de 778 opiniones" "
Evaluación: 4 - Mediocre. 41 de 778 opiniones" "
Evaluación: 2 - Terrible. 18 de 778 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2019
Respuesta de Baymont Inn Pella el 6 abr. 2019
Thank you for staying with us. We appreciate the support and are glad you enjoyed your visit.

8/10 Bueno

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 15 may. 2024
Dear Jessica, Thank you so much for choosing to stay with us and for taking the time to leave a review! We're thrilled to see that you rated your experience a solid 4 out of 5. Your feedback means a lot to us, and we're delighted to know that you had an enjoyable stay.

10/10 Excelente

Kathy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Deb at the front desk was amazing.. she was fun and professional.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 13 may. 2024
Dear Kathy, Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that Deb at the front desk made such a positive impression during your stay. Our team strives to provide a welcoming and professional environment for all our guests, and it sounds like Deb exemplified that perfectly for you. We'll be sure to pass along your kind words to her. We hope to have the pleasure of welcoming you back to our hotel again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 Bueno

Jean Paul

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Brenda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I so enjoyed staying at this hotel! BEST
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 7 may. 2024
Dear Brenda, We're thrilled to hear that you had such an amazing experience during your stay with us! Receiving a glowing 5 out of 5 rating from you truly warms our hearts. It's fantastic to know that you found our hotel to be the BEST. We're dedicated to providing exceptional service and creating memorable experiences for all our guests, and it sounds like we hit the mark with you. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay in the future!

6/10 Aceptable

Tatsiana

Le gustó: Limpieza
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Specialist el 6 may. 2024
Hi Tatsiana,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Bueno

Randall

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms are basic but comfortable. Breakfast offerings were meager.
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relations Management el 1 may. 2024
Dear Randall, We greatly appreciate you sharing your thoughts with us! It's wonderful to hear that you found our rooms comfortable during your stay. We're constantly striving to enhance our guests' experience, so we'll definitely take note of your feedback regarding breakfast offerings to ensure we provide a more satisfying start to your day in the future. We hope to welcome you back soon for an even better stay!

8/10 Bueno

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was very clean and quiet. Close to downtown. Lots of restaurant options nearby. Am breakfast was less than appealing, ate a a wonderful downtown cafe instead.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 25 abr. 2024
Hi Mary,We're glad to hear that you liked how clean and quiet our rooms were, and we really like how close they are to downtown. The fact that there were so many places to eat nearby is great. We're sorry that our breakfast options didn't live up to your hopes, but we're glad you found a great café downtown to enjoy instead. Your feedback is very helpful to us as we try to make the stays of our guests better. We look forward to having you back soon for another great stay!

8/10 Bueno

Fran

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good budget hotel. Breakfast was not good. Powdered eggs and observed hostess placing the left overs in container and into fridge. Are they really reheating no powdered eggs? 4 dead Christmas planters out front (it’s April and the spring flowers are blooming). Manager states the contractor they use didn’t want to update to spring yet! I would have at least thrown these dead planters out.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 16 abr. 2024
Dear Fran,We're truly sorry to hear about your experience during your stay with us. Your feedback is invaluable as it helps us address areas where we can improve. We apologize for the disappointment regarding the breakfast quality and the observation you made about the powdered eggs. Rest assured, we take food safety seriously and will investigate this matter immediately. Regarding the dead planters, we appreciate you bringing this to our attention. We strive to maintain a pleasant environment for our guests, and we'll ensure proper maintenance going forward. Your comments will be shared with our team for further review and action. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for your feedback.

4/10 Mediocre

Yer

No le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 16 abr. 2024
Dear Yer,We're truly sorry to see that your experience fell short of expectations during your stay with us. Your feedback is invaluable, and while we wish we had more details to understand your concerns better, we're committed to addressing any issues you encountered. Our aim is to provide every guest with a comfortable and enjoyable stay, and we apologize for any shortcomings you experienced. Please know that we take all feedback seriously, and we'd appreciate the opportunity to learn more about your stay so we can improve. Your satisfaction is our priority, and we hope to have the chance to regain your trust in the future.

8/10 Bueno

Ray

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No elevator.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 12 abr. 2024
Dear Ray, Wow, thanks a million for sharing your thoughts on your recent stay with us! We're over the moon to hear that you had a great experience overall, despite the lack of an elevator.We totally hear you about the elevator situation—it's definitely something we've got on our radar for future improvements. In the meantime, we're thrilled that it didn't put too much of a damper on your stay.It's fantastic to know that despite this inconvenience, you still found our hotel to be a top pick. We're all about making sure our guests have a comfortable and enjoyable stay, so your feedback is super valuable to us.

10/10 Excelente

Stacy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly desk attendant. She recommended restaurants and fixed our television that was not working. Very bubbly personality.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 5 abr. 2024
Dear Stacy, We're thrilled to receive your glowing review! It sounds like you had a fantastic experience with our friendly desk attendant. We're delighted to hear that she went above and beyond to recommend restaurants and promptly fixed your television. Her bubbly personality certainly adds an extra touch of warmth to our guest experience. We appreciate your kind words and hope to welcome you back for another memorable stay soon!

10/10 Excelente

Gene

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
The staff was very good. We liked the location and it was a very comfortable room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 2 abr. 2024
Dear Gene, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our staff to be excellent, enjoyed our convenient location, and felt comfortable during your stay. We aim to provide top-notch service and comfortable accommodations to all our guests, and we're thrilled to know we hit the mark with you. Looking forward to welcoming you back on your next visit!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 1 abr. 2024
Dear Steven, We're pleased you've rated your stay with us a perfect 5 out of 5! Your positive feedback speaks volumes, and while you haven't left a comment, we're delighted to know that your experience with us met or exceeded your expectations. We truly appreciate your support and hope to welcome you back for another fantastic stay shortly!

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 26 mar. 2024
Dear Jennifer, We're delighted to hear you had a fantastic stay with us and took the time to share your glowing review! Your perfect 5 out of 5 rating truly brightens our day. It's wonderful to know that our convenient location added to the enjoyment of your visit. We're committed to providing top-notch service and ensuring all our guests have a memorable experience. Looking forward to welcoming you back for another incredible stay soon!

10/10 Excelente

C

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable and clean for fair price!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 25 mar. 2024
Greetings, We're over the moon to hear you had such a fantastic experience with us! Your glowing 5-star review truly brightens our day. It's music to our ears knowing that you found our hotel to be both comfortable and clean, all while offering great value for your money. We strive to create a cozy and spotless environment where guests can truly feel at home without breaking the bank. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 Excelente

Jessica

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here were super nice & helpful! Especially the lady who worked the evening shift!!! We stayed for my son’s birthday. They enjoyed the pool & hot tub. Then we enjoyed the self serve breakfast in the morning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 14 mar. 2024
Hi Jessica!It's wonderful to hear that you and your family had such a pleasant stay with us! Our team strives to provide exceptional service, and it's heartening to know that our staff, particularly the evening shift attendant, left such a positive impression on you. We're delighted that your son's birthday celebration was a memorable one, with the pool, hot tub, and our self-serve breakfast adding to the enjoyment of your stay. Thank you for choosing to spend this special occasion with us, and we hope to welcome you back for more memorable experiences in the future!

8/10 Bueno

James, HIGHLAND, CA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beware: If you have trouble navigating stairs, this place does NOT have an elevator.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Specialist el 9 mar. 2024
Hi James,We appreciate your feedback regarding the absence of an elevator at our hotel. While we understand that navigating stairs may pose challenges for some guests, we regret any inconvenience this may have caused you. Please note that we strive to ensure all guests are aware of our facilities prior to booking through our detailed descriptions and website information. Nonetheless, we value your input and will take it into consideration as we continuously strive to improve our accommodations and services.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Specialist el 3 mar. 2024
Hi Mary,We're delighted to hear that you found our staff to be friendly and helpful during your stay at our hotel. Our team takes great pride in providing exceptional service to all our guests, and it's wonderful to see that reflected in your experience. We strive to create a welcoming atmosphere where guests feel valued and well taken care of throughout their stay. Your positive feedback serves as motivation for us to continue delivering outstanding hospitality to all our guests.

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Debra is welcoming, friendly and helpful. Rooms are nice comfortable and updated. The pool and hot tub area is great with fun lighting at night time for glow party. Easy to park, easy to access all areas of Pella. We've stayed here before and never had any issues. Highly recommend!
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 2 mar. 2024
Dear Elizabeth, Wow, Debra sounds like a gem! It's fantastic to hear that her warm welcome made your stay even more enjoyable. The updated rooms and fun pool area with glow party lighting must have added an extra sparkle to your visit. It's wonderful that you find the location convenient and the overall experience issue-free. Thanks a bunch for your kind words and for being a returning guest. We can't wait to welcome you back for another fantastic stay!

10/10 Excelente

Nathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice staff
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Brenda

Le gustó: Limpieza, estado de la propiedad e instalaciones
Love this room!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 8 may. 2024
Hi Brenda,We're absolutely delighted to hear that you enjoyed your room during your stay with us! We are so grateful for your feedback! It really makes us happy and inspires us to keep delivering outstanding experiences for all our guests. We're thrilled that you had a great time during your visit, and we can't wait to have you back for another wonderful stay in the future!

10/10 Excelente

Daniel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 13 feb. 2024
Dear Daniel, We're thrilled to hear you had a stellar experience with us, earning a perfect 10 out of 10! Your feedback truly brightens our day and motivates us to keep delivering top-notch service. We're delighted to have exceeded your expectations and provided you with a memorable stay. Your glowing review serves as a wonderful encouragement for our team to continue striving for excellence. We can't wait to welcome you back for another fantastic stay soon!

10/10 Excelente

Jesus Diaz

Se hospedó 5 noches en enero de 2024
Respuesta de Guest Relations Management el 21 mar. 2024
Hi Jesus!It warms our hearts to know that your time with us was just perfect. We are delighted that everything met your expectations, and your flawless review says it all. Receiving such wonderful feedback is greatly satisfying since our staff works hard to make sure every visitor feels comfortable and properly taken care of. Your decision to stay with us is much appreciated, and we eagerly await your return for another memorable visit!

10/10 Excelente

Sheila

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist el 27 ene. 2024
Hi Sheila,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excelente

Conrad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 23 ene. 2024
Hi Conrad!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

10/10 Excelente

Precious

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 22 ene. 2024
Dear Precious, Wow, a perfect 10 out of 10! Thank you so much for showering us with such an incredible rating. We're over the moon to hear that your experience with us hit the top score. Our team works tirelessly to ensure each guest feels right at home, and your glowing feedback is the ultimate reward for our efforts. It's guests like you who make our job a joy, and we can't wait to welcome you back for another round of top-notch hospitality. Here's to many more perfect 10 stays in the future!

2/10 Terrible

Miranda

I was unable to change my reservation date due to extreme weather conditions and the hotel was unwilling to work with me on a situation that was out of my control. Money hungry company!
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist el 15 ene. 2024
Hi Miranda,We appreciate your feedback and apologize for any inconvenience you experienced in relation to changing your reservation date. Our hotel strives to accommodate our guests' needs to the best of our ability, but certain circumstances, such as extreme weather conditions, can pose challenges that are beyond our control. Our policies are designed to ensure fairness and consistency for all guests, and we regret any frustration this may have caused. We value your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excelente

SHEILA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly and inviting. Gave good information about our stay. Will be staying again
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist el 15 ene. 2024
Hi Sheila,We appreciate your positive feedback and are delighted to hear that you found our staff to be friendly and inviting. It's our commitment to provide helpful information to enhance our guests' experience, and we're pleased that you found the details about your stay beneficial. We look forward to welcoming you again on your next visit, and we'll continue to strive for excellence in ensuring your satisfaction during future stays. Thank you for choosing our hotel.

10/10 Excelente

Mitchell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place was nice and clean. Staff were super nice and helpful.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Guest Relations Management el 10 ene. 2024
Hi Mitchell,We appreciate your positive review and support. Our team takes immense pride in maintaining a welcoming environment, and it warms our hearts to know that their friendliness and helpfulness left a positive impression on you. We believe that a warm and accommodating staff is a crucial part of creating a memorable experience, and we're thrilled that they were able to enhance your stay. Your kind words inspire us to continue providing top-notch service, and we look forward to welcoming you back for another fantastic experience in the future.

10/10 Excelente

cathy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was easy to get to, smelled wonderful when you go inside
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 3 ene. 2024
Dear Cathy, Honored to receive your stellar 5 out of 5 rating! We're thrilled to hear that our hotel's accessibility met your expectations and that you were greeted by an inviting aroma upon entering. Your positive feedback is truly uplifting, and it motivates us to continue providing exceptional experiences for our guests. We can't wait to welcome you back for another delightful stay – your comfort and satisfaction are our top priorities!

6/10 Aceptable

Cliente verificado

Viajó con su familia
It’s a skip for us…
We arrived later in the evening and while Debra was entertaining, clearly a well meaning person and hard worker—I didn’t love the check in process. She was loudly announcing my identification was just an ID and making jokes about it clearly stating it’s not a drivers license. What Debra didn’t know is that I have a medical condition and cannot drive. This is a sore subject for me so her loud silliness and comments were pretty humiliating. It was really just a really uncomfortable experience. She didn’t know, and I didn’t say, but this isn’t something that should be commented on. It was very embarrassing. The room had a foul smell, lightly sewage like, when we entered, I wanted to complain but I really didn’t want to interact with Debra again. Like I said, she IS clearly a nice person, but her joking nature was just too uncomfortable, I wasn’t bouncing back quickly as much as I tried to seem unbothered. We later interacted with her in the pool and she kindly blew up a ball for our kids. She then proceeded to test the pool chemicals while we were in it and then while my husband was alone in the hot tub. It was weird and unsettling. I think perhaps she’s got some issues with boundaries… Breakfast was awful. There was expired yogurt, the morning desk clerk was super apologetic and remedied that, but the biscuits were hard and the gravy was awful and tasteless, the eggs awful, the sausage, too. The lemonade tasted rancid. There’s a lot of potential but they’re missing the mark.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 28 dic. 2023
Dear Guest, First and foremost, we sincerely apologize for the discomfort you experienced during your check-in process. It deeply saddens us to hear that our staff member's well-intentioned humor inadvertently caused you embarrassment, especially considering your medical condition. Please be assured that we take such matters seriously, and we will address this with our team to ensure that all guests feel respected and comfortable throughout their stay.We also appreciate your feedback regarding the room odor and the issues with breakfast. We apologize for any inconvenience caused, and we will promptly investigate and rectify these issues to enhance the overall experience for our guests. Your insights regarding boundaries with our staff members are duly noted, and we will take steps to ensure that our team is trained to maintain appropriate and comfortable interactions with our guests.We genuinely value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Please feel free to contact us directly if there's anything else we can do to address your concerns.

8/10 Bueno

Whitney

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 26 dic. 2023
Hi Whitney!We're absolutely thrilled to receive your fantastic 4 out of 5 rating! Your feedback speaks volumes, and while you didn't leave a specific comment, we're delighted to know that you had a positive experience during your stay. It's our top priority to ensure that every guest feels comfortable and satisfied, and your high rating reassures us that we're on the right track. We hope to have the pleasure of hosting you again soon, and if there's anything specific you'd like to share or discuss about your stay, please feel free to reach out

10/10 Excelente

Samantha

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect Stay!!
This hotel is a wonderful place to stay. Pella is such a nice clean town and i can say the same thing about this hotel. Debra was working the front desk when i arrived. Super helpful and friendly!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist el 25 dic. 2023
Hi Samantha,We sincerely appreciate your positive feedback and are delighted to hear that you enjoyed your stay at our hotel in the charming town of Pella. Our team, especially Debra at the front desk, takes pride in providing excellent service to ensure a pleasant experience for our guests. We're pleased that you found the environment welcoming and the town clean, contributing to an overall enjoyable visit. We strive to maintain high standards, and your kind words motivate us to continue delivering exceptional hospitality.

8/10 Bueno

Ricardo, Urbana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Entrance is a bit of a pain
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management el 19 dic. 2023
Dear Ricardo, Thank you for taking the time to share your feedback with us. We appreciate your positive rating of 4 out of 5, and we're glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you experienced with the entrance, and we value your input. Our team is committed to continually improving our guests' experience, and your comments will be shared with our management for consideration. We hope to have the opportunity to welcome you back in the future, and we'll strive to make your next visit even more comfortable.

2/10 Terrible

Tracy

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Worst experience ever. I will never go back.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Charles

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Specialist el 16 dic. 2023
Hi Charles,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
10/10
Perfect little hotel, very clean and welcoming. I have stayed here before, and will stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management el 16 dic. 2023
Hi William!Perfect 10! We're absolutely thrilled to hear that you found our little hotel to be the ideal retreat for your stay. Your glowing review has truly brightened our day, and we're overjoyed to have you as a returning guest. We take immense pride in maintaining a clean and welcoming environment, and knowing that you've experienced it firsthand warms our hearts. We're already looking forward to your next visit – here's to creating more wonderful memories together!

10/10 Excelente

Christy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist el 11 dic. 2023
Hi Christy,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Shelby

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awful employees.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 28 nov. 2023
Dear Shelby,We sincerely appreciate you taking the time to share your feedback with us. It's sad to learn that your experience at our hotel fell short of your expectations, particularly in regard to our staff. We deeply apologize for any inconvenience or frustration you may have encountered. Our team is committed to providing exceptional service, and we regret that we did not meet that standard during your stay. Your concerns are valuable to us, and we assure you that we will address the issues you've raised internally to improve our service quality. We genuinely hope to have the opportunity to welcome you back in the future and demonstrate the true level of hospitality we aim to provide.

6/10 Aceptable

Melissa

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 17 nov. 2023
Dear Melissa,Thank you so much for staying with us! We're happy to have you as a guest, and your opinion is very appreciated. While we appreciate that you scored us a 3 out of 5, we would like to find out more about your visit so that we can exceed your expectations on your next time. Your pleasure is our first priority, and we can't wait to see you again for an even better visit. Safe travels, and I hope to see you soon!

8/10 Bueno

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place in the beds were very comfortable
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 10 nov. 2023
Hi Mark!We're grateful for your review and feedback and to hear that you found our place nice and the beds exceptionally comfortable. Providing a cozy and restful environment is always our priority, and it's fantastic to know that you enjoyed a good night's sleep with us. Your comfort is our top concern, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Sweet dreams until then!

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and tidy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 6 nov. 2023
Hi Andrew!Thank you so much for your fantastic 5-star rating and your kind words! We're absolutely thrilled to hear that you found our hotel clean and tidy during your stay. At our hotel, we take immense pride in providing a spotless and welcoming environment for all our guests. It's wonderful to know that we've met your expectations, and we can't wait to welcome you back for another exceptional experience in the future. Your comfort and satisfaction are our top priorities, and we're here to ensure your next visit is just as enjoyable. See you soon!

8/10 Bueno

Leslie

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Check in staff was friendly, but I had to hunt down the front desk person this morning and she was more concerned about answering my question than "listening" to my question. So I didnt actually get my question answered. I asked for a late checkout, which she granted but didnt update my key. I had to then hunt someone down again to let me in my room to get my things. The pool was nice and the hot tub was in working order. The beds are small and took up a lot of the room. All in all, due to convenience, I would stay here again. But will make sure I have what I need taken care of upon checkin.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 30 oct. 2023
Dear Leslie,Thank you for sharing your experience with us, and we appreciate your feedback. We're glad to hear that you found our check-in staff friendly, and we apologize for any inconvenience you experienced during your stay. It's important to us that you have a smooth and comfortable visit, and we're sorry to hear that we fell short in this instance. We've taken note of your concerns and will address them with our team to ensure that future guests don't encounter similar issues. We're delighted to hear that you enjoyed the pool and hot tub, and we're grateful for your willingness to stay with us again. Rest assured that we'll strive to make your next visit even more enjoyable, with all your needs taken care of upon check-in. Thank you for choosing us, and we look forward to welcoming you back soon.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Worst beds my whole family has slept in- rock hard. Pool area was fun with bball hoop and bball net except they just added cold water so that took awhile to get used to. They put us in two different rooms clear down the hall which was ok but inconvenient. Good area to stay- a lot to do.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 30 oct. 2023
Dear Guest,We're truly sorry to hear that your recent stay with us didn't meet your expectations. We understand that a good night's sleep is essential, and it's disappointing to hear that the beds didn't meet your family's expectations. Your feedback regarding the pool temperature is noted, and we'll work on ensuring it's just right for our guests in the future. We apologize for the inconvenience of being placed in separate rooms; we always strive to make your stay as seamless as possible.On a more positive note, we're delighted to hear that you enjoyed the activities and attractions in our area. It's great to know that you found the surroundings enjoyable. We appreciate your candid review, and we'll use your comments to improve our services. We hope to have the opportunity to welcome you back and provide a more comfortable and pleasant experience in the future.

6/10 Aceptable

Patti

Viajó con su pareja
The pillows were like pancakes, noisy person above me. Breakfast was awful. Coffee was weak
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 29 oct. 2023
Dear Patti,We appreciate you taking the time to share your thoughts on your recent stay with us. We're truly sorry to hear that the pillows didn't meet your expectations and that noise from above disturbed your comfort. We'll certainly look into ways to address these issues to ensure a better night's sleep for all our guests. Additionally, it's disappointing to learn that our breakfast and coffee fell short of your taste. We're continuously working on improving our offerings, and your feedback will certainly be considered as we strive to provide a more enjoyable dining experience for all. We hope you'll give us another opportunity to exceed your expectations in the future. Your feedback is important, and we thank you for choosing our hotel.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en octubre de 2023
Respuesta de Manager el 13 oct. 2023
Dear Guest,Thank you for your amazing rating! We are thrilled to hear that your stay exceeded your expectations. We look forward to welcoming you back soon for another fantastic experience!

8/10 Bueno

Walter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had wifi problems took me and the counter worker a half hour to get connected. The TV would not leave the home/welcome page so did not get to see any TV during my stay. Bed was comfortable, the food for breakfast was good
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 13 oct. 2023
Hello Walter,We apologize for the inconvenience you experienced with the wifi and TV. Please rest assured that we will look into the issue to ensure it doesn't happen again. We're glad to hear you enjoyed the comfortable bed and breakfast. Thank you for your feedback!

8/10 Bueno

kirby

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 13 oct. 2023
Hello kirby,Thank you for sharing your feedback about our hotel. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable input and will use it to improve our services.

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a nice stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de Baymont Team el 23 sept. 2023
Thanks for staying with us. We appreciate your feedback!