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Opiniones sobre Grand Mercure Puka Park Resort

4.5 out of 5
Grand Mercure Puka Park Resort
42 Mount Avenue, Pauanui Beach, Pauanui

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 217 de 345 opiniones" "
Evaluación: 8 - Bueno. 93 de 345 opiniones" "
Evaluación: 6 - Aceptable. 25 de 345 opiniones" "
Evaluación: 4 - Mediocre. 10 de 345 opiniones" "
Evaluación: 2 - Terrible. 0 de 345 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

8,6/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Paolo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property close to the beach. Rooms are awesome cabanas nestled into the woods. Really awesome nature around us. Only thing is its an uphill climb to all rooms.They do offer golf cart lifts on request to the rooms and let you take your car upto the to unload luggage. Rooms are spacious and very comfortable with balconies. Restaurant is good could be much better with a little organization. Overall we had a great stay
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Short
Had a great one night stay. Wish we could have stayed longer.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Deb

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a stunning property. Peaceful, natural, and impeccable staff and service. Located near a beautiful beach, a rewarding hike, and in a very relaxed town. Lovely pool, sauna, and cedar hot tub as well. We loved our stay and will recommend it without reservation!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Johann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Alles perfekt,
Se hospedó 2 noches en octubre de 2023

4/10 Mediocre

Jennifer

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room set in gorgeous scenic forests, good restaurant with lovely food.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

nancy, Beaverton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Reece

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic stay.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jacqui

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Antony

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Quiet setting. Very limited dinning options, a big drive to anywhere
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Wayne

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Henrik

Se hospedó 3 noches en marzo de 2023

8/10 Bueno

peter

Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Beatrice

Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like staying in beautiful rain forest with excellent restaurant
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Tara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Truly one of the most memorable properties - well appointed private chalets tucked amidst lush green, so beautiful and peaceful. Top notch humans also!
Se hospedó 2 noches en enero de 2023

10/10 Excelente

MALGORZATA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unbelievable rain forest scenery.
Se hospedó 1 noche en noviembre de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Puka Park Retreat
Facilities were great, peaceful and tranquil in the bush setting. Advertised hot breakfasts but due to staff shortages there were none and no-one to restock in the continental buffet, coffee was burnt so not great in that department. Manager for the day was sitting down at the checkout desk with one other when there was only one grumpy, stressed out person trying to make coffees, clear tables, and restock, so should have been up helping out in breakfast area. Did get a small discount off our room as compensation but not the point of being in a secluded resort if you have to leave to get food.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mareile Jerosch-Hoehn el 1 nov. 2022
Dear Anonymous,we are very sorry indeed we were unable to provide you with the level of service we pride ourselves for and are very aware it is a delicate balancing act with the current staffing levels. We are sorry we failed to deliver the seamless experience you deserve when staying with us. The manager downstairs would have provided crucial technical training and support to our new receptionist and therefor unable to move away from the computer. We are currently recruiting the first overseas staff again and hope to provide a smooth service as soon as possible.Thank you for making us aware and thank you for taking the time to give us your feedback.Best wishes,Mareile Jerosch-HoehnGeneral Manager

10/10 Excelente

evelyne

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Site exceptionnel cabane dans les arbres à conseiller absolument
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

evelyne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Le cadre à la cime des arbres, la végétation , le calme absolu , les chalets très confortables et très propres .
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Dawn

Le gustó: Limpieza, personal y atención
The facilities were perfect for our winter stay and the food in the restaurant was excellent. I would definitely recommend a stay at Puka Park
Se hospedó 1 noche en junio de 2022

10/10 Excelente

XIN LEI

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Privacy place
Good vacation at privacy place
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Victoria

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Selina

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely peaceful place to stay. Not good if you have mobility problems as access to units is very very steep
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

MELANIE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent modern renovated stay in Tawa tree hut. Carpark easy walk to our room . We stayed in room 2. Lunch was wonderful , didn’t have dinner here. Easy walk to the shops 20 mins and beautiful beach 15 mins.
Se hospedó 3 noches en enero de 2022

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable luxury
We went for a family holiday, and loved how comfortable and well appointed the room was. Everything seemed nice and luxurious. The only real negative was: We were there for 6 nights, and the bed linens were not changed, but the overall stay was very enjoyable.
Se hospedó 6 noches en enero de 2022

10/10 Excelente

Simon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A treetop escape
The room was fantastic and nestled into the trees. The Kauri Chalet has a wallbed/Murphy bed that folds up for extra room in the living room, which is great! It also had in room laundry that was very useful. A great and relaxing stay, a perfect escape in the forest, it feels very secluded and private.
Se hospedó 3 noches en enero de 2022

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice resort
Fantastic service. Nice resort although the hillside location may not suit older guests
Se hospedó 3 noches en enero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Excellent anniversary stay. Staff were very friendly and also very responsive to requests prior to the stay. Enjoyed the food
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Max, Christchurch

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful surroundings for accommodation. The chalets are well set up and incredibly comfortable. Staff helpful and friendly.
Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely peaceful setting. Would have loved to have had a small sachet of bubble bath for the lovely bath in our room. Shame there were no movies available on Sky, most hotels have at least 2 free movies available.
Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Facilities were fantastic accommodation was very comfortable Breakfast time waitresses were not very efficient could do with a bit more people skills and attention to detail breakfast toke 40 minutes to come out
Se hospedó 2 noches en junio de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Over priced for what it is. Pauanui is also not a great location as everything closes at 7pm (!!!), we were disappointed in both the Puka Park (locals strongly suggested we NOT eat at the in-house restaurant, even though there is virtually nowhere else to eat dinner in Pauanui!!), and in Pauanui itself which is still a soulless outpost of Auckland where it seems you are required to 'show-off' your new house/car/boat/jet-ski/mistress to a bunch of similar-minded Aucklanders who have all forgotten that beach holidays are meant to be laid-back casual, relaxed and unpretentious ,and preferably undertaken in an old run-down beach house with character soul and ambience. if you want a beach escape on the Coromandel AVOID Pauanui!
Se hospedó 3 noches en enero de 2021
Respuesta de General Manager el 17 may. 2021
Dear guest, it is with sadness I read your post. Fortunately we have many loyal locals who love our restaurant but I understand Pauanui might not tick all boxes for everyone. Best regards, Mareile Jerosch-Hoehn

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2021
Respuesta de General Manager el 17 may. 2021
Thank you for your 5 star review! We are delighted to hear you had a wonderful stay with us! Best wishes, Mareile Jerosch-Hoehn

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked the tastefully furnished chalet which was situated in a private and tranquil bush setting. We enjoyed our dinner at the hotel restaurant which offered a good range of choices on their menu. The parking is some distance from the chalets but the free golf cart service provided was excellent.
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Villas with balconies amongst the ferns & bush made this one of the loveliest settings we've stayed in.
Se hospedó 2 noches en febrero de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2021

4/10 Mediocre

GLENN

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not up to the high Mercure standard that I am used to. Quite pricey for what you get.
Se hospedó 1 noche en enero de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Improvement in cleaning is needed. Remote control for tv was disgusting!! Smell of the room was not good. Felt like the room was not cleaned for long
Se hospedó 1 noche en septiembre de 2020
Respuesta de General Manager el 22 sept. 2020
Dear Guest, Thank you for your feedback, I'd be grateful if you could send me the room number you stayed in so we can investigate the source of the smell. I can assure you we have the highest cleaning standards and I would really like to get to the bottom of your feedback, If you don't mind advising me of the date and the room number you'd be helping us a lot. We sincerely apologize for not providing you with the experiencing you deserve and we ourselves measure us by. Thank you. Mareile Jerosch-Hoehn gm@pukapark.co.nz

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Nisha Goswami el 9 oct. 2020
Thank you for your feedback. We appreciate your time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A hidden gem in the forest
All the dishes, plates, cups and utensils are sanitised and wrapped inside plastic bags. Even the TV remote controls are sanitised! That gives me comfort in staying the hotel during Covid. The bed is a bit soft for my taste but love the chalet which is surrounded by trees.
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager el 22 sept. 2020
Dear Guest, thank you so much for staying with us. Our stringent AllSafe measures will be kept up in Level 1 as well, we are glad you appreciate them. Best wishes, Mareile Jerosch-Hoehn

8/10 Bueno

Glen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2020
Respuesta de Nisha Goswami el 9 oct. 2020
Thank you for your feedback. We appreciate your time.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2020
Respuesta de Mareile el 28 ago. 2020
Thank you for staying at Grand Mercure Puka Park.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very nice room and premise. A little attention needed to appliances. TV remote not working. Smoke detector right above kettle and set off when kettle boils. Air con did not appear to maintain proper temp.
Se hospedó 1 noche en junio de 2020
Respuesta de Mareile el 28 ago. 2020
Dear David, thank you for your wonderful rating and your very useful comments.

6/10 Aceptable

Dane

Le gustó: Limpieza, estado de la propiedad e instalaciones
Positives - rooms are lovely inside, spacious, and nestled amongst the trees. Great feeling of escaping the city. Nice swimming pool (though due to weather we couldn't use it). Restaurant manager made us amazing margaritas and his service and customer service were top notch. Dinner food was mainly very tasty and well cooked. To be aware of - some (not all) of the rooms are an actual small hike away from reception and parking areas. Be prepared for a lot of steep uphill walking with baggage, or make sure you select a room lower on the hill. Negatives - dinner menu is very small, so you'll run out of choices quickly if you're staying a few days. Paid barista coffee for breakfast was one of the worst I've ever had, large jug of hot milk basically. Must be from a machine. Some
Se hospedó 4 noches en mayo de 2020

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location of chalets & nice & relaxing with minimal noise
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
it was indeed a lovely stay though too short! I have one comment to make though-it's about the food I received - the seafood chowder I ordered had some pieces of shell which I thought was my tooth-fortunately not! I told the waiter and he said he would let the chef know-I thought I would have had an apology because that is not acceptable.
Se hospedó 1 noche en febrero de 2020