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Opiniones sobre Red Lion Hotel Pasco Airport & Conference Center

3.5 out of 5

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 409 de 1009 opiniones" "
Evaluación: 8 - Bueno. 246 de 1009 opiniones" "
Evaluación: 6 - Aceptable. 141 de 1009 opiniones" "
Evaluación: 4 - Mediocre. 107 de 1009 opiniones" "
Evaluación: 2 - Terrible. 106 de 1009 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Se hospedó 2 noches en noviembre de 2023
Respuesta de A. Kaipat el 28 nov. 2023
Thank you for your positive feedback.

10/10 Excelente

Jesus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en octubre de 2023
Respuesta de A. Grover el 31 oct. 2023
We appreciate the review and are looking forward to seeing you again soon.

10/10 Excelente

jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de A. Grover el 25 oct. 2023
Thanks for taking the time to give us feedback.

4/10 Mediocre

Artemio

Se hospedó 2 noches en septiembre de 2023
Respuesta de A. Grover el 13 oct. 2023
We appreciate the feedback.

6/10 Aceptable

Nelly

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de A. Grover el 18 sept. 2023
Thanks for the feedback.

10/10 Excelente

Cesar

Viajó con su familia
Le gustó: Limpieza, servicios
Excelente servicio, todos muy amables
Se hospedó 1 noche en agosto de 2023
Respuesta de A. Grover el 21 ago. 2023
We appreciate the feedback.

10/10 Excelente

Lucerito

Se hospedó 2 noches en junio de 2023
Respuesta de A. Grover el 10 jul. 2023
Thanks for the awesome review.

10/10 Excelente

Cristian

Se hospedó 1 noche en mayo de 2023
Respuesta de A. Grover el 1 jun. 2023
We appreciate the great review.

10/10 Excelente

Erica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien
Se hospedó 3 noches en mayo de 2023
Respuesta de A. Grover el 9 may. 2023
Thanks so much for the review.

10/10 Excelente

Janette

Se hospedó 1 noche en abril de 2023
Respuesta de A. Grover el 22 may. 2023
We appreciate the great feedback.

10/10 Excelente

Lucerito

Se hospedó 4 noches en abril de 2023
Respuesta de A. Grover el 18 may. 2023
Thanks for the review.

10/10 Excelente

Paloma

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente todo
Respuesta de A. Grover el 23 abr. 2023
Thanks so much for the great feed back.

2/10 Terrible

Polo

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en marzo de 2023
Respuesta de A. Grover el 17 abr. 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We do appreciate you taking the time to share your experience.Sincerely,A Grover Front Desk Supervisor

10/10 Excelente

Jimmy

Viajó con su familia
Le gustó: Personal y atención
Habitacion
Las instalaciones son grandes, pero la habitacion tenia un olor a humo, quizas cigarro, pero no tenia un buen aroma
Se hospedó 1 noche en marzo de 2023
Respuesta de A. Grover el 6 mar. 2023
We are sorry to hear about the smell. We will share with housekeeping so we can improve.

10/10 Excelente

omar

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
El desayuno muy bariado
Se hospedó 1 noche en septiembre de 2022
Respuesta de A. Grover el 19 sept. 2022
We appreciate the great feedback.

4/10 Mediocre

Epifanio

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No tienen buen servisio en el desalluno..no esta limpio el hotel el cuarro que me toco estaba descuidado,, la cama casi se desvarata de tanto ruido que ase el colchon, descontenta..
Se hospedó 1 noche en agosto de 2022
Respuesta de A. Grover el 31 ago. 2022
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as it is a vital tool to improve and review our service standards.You are among our most valued guests. We're sincerely sorry about your experience at our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.Thank you for staying with us. We hope you will consider staying with us in the future. Sincerely, Management Team Red Lion Hotel Pasco, WA

8/10 Bueno

Juana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo estuvo exelente
Se hospedó 1 noche en agosto de 2022
Respuesta de T. Baumgartner el 25 ago. 2022
Thank you for staying woth us

6/10 Aceptable

AUSTREBERTO, REDMOND

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Le falta un mejor servicio al cliente pero si esta agradable!.,
Se hospedó 2 noches en julio de 2022
Respuesta de A. Grover el 18 jul. 2022
We are sorry to hear that you did not have the best experience.

6/10 Aceptable

Lazaro

Viajó con su familia
Que los dan oliendo así garro cuando los pedimos sin olor asigarro
Se hospedó 1 noche en julio de 2022
Respuesta de A. Grover el 13 jul. 2022
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as it is a vital tool to improve and review our service standards. You are among our most valued guests. We're sincerely sorry about your experience at our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Thank you for staying with us. We hope you will consider staying with us in the future. Sincerely, Management Team Red Lion Hotel Pasco, WA

6/10 Aceptable

Ricardo

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
La alberca el agua esta elada y el desayuno no esta bueno
Se hospedó 2 noches en mayo de 2022
Respuesta de A. Grover el 14 jun. 2022
We are very sorry about this experience.

2/10 Terrible

ana

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy mal servicio en front desk. Ojalá que mejoren.
Se hospedó 1 noche en mayo de 2022
Respuesta de A. Grover el 14 jun. 2022
We are very sorry to hear you did not have exceptional service.

10/10 Excelente

Maria

Se hospedó 1 noche en abril de 2022
Respuesta de T. Baumgartner el 2 may. 2022
Thank you for staying with us.

2/10 Terrible

William

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Creo que es el peor hotel que e visitado
Se hospedó 1 noche en abril de 2022
Respuesta de T. Baumgartner el 18 abr. 2022
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as it is a vital tool to improve and review our service standards. You are among our most valued guests. We're sincerely sorry about your experience at our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Thank you for staying with us. We hope you will consider staying with us in the future. Sincerely, Management Team Red Lion Hotel Pasco, WA

10/10 Excelente

Arturo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Tom el 10 dic. 2021
Thank you very much for your kind comments. We really appreciate hearing that we succeeded for you. Tom Keogh, General Manager

2/10 Terrible

Georgina

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They no clean room the hotel it’s dirty and no good services
Se hospedó 1 noche en diciembre de 2021
Respuesta de Tom el 9 dic. 2021
I'm sorry for the experience you had at our hotel. This is not what we strive to achieve. Thank you for bringing this to our attention. Tom Keogh, General Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo estuvo muy bien únicamente solo la de a recepción creo que estaba de mal humor
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
LLegue a mi habitacion y estaba ocupada, duplicaron el chek-in.
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Relations el 3 jul. 2021
Thank you for your feedback. We appreciate you booking our hotel; however, we apologize that we were not able to host you. Unfortunately, when booking through a third-party site, reservations do not always sync properly with our system. Should you be in the area again, we would be grateful for another chance to welcome you and demonstrate our true value.

10/10 Excelente

Chuck

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Although the parking lot was in disarray, the room and staff and food was fine.
Se hospedó 5 noches en abril de 2024
Respuesta de A. Grover el 30 abr. 2024
We appreciate the great feedback.

4/10 Mediocre

Rivelea

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is really old. When we arrived, it took us 45 minutes to get checked in. We booked a room for 3 guests which ended up being a king size bed and a sofa bed. The sofa bed looked to be about 50 years old. The cushions were really dirty and wasn't really fit for even a dog to sleep on. Plus, we were not provided with any extra pillows, sheets or blankets and had to wait almost an hour for them to find us some which was super annoying since it was late and we just wanted to get some sleep. The room was ok but the layout was weird… it had 2 fridges in the living space, but no trash cans. We went down for dinner to the restaurant one night but that was closed. We then tried the bar and grill only to be told all kids would need to leave at 9am (in 20 minutes). We ordered some food which took about an hour to arrive, and took it up to our room on trays. Some of the food was really overcooked but we didn’t complain since I felt that would take another 3 hours of my life. Overall, I paid almost $725 for 2 nights at this place and to be honest, it wasn’t worth half that. A very disappointing experience. I would not recommend this hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de A. Grover el 30 abr. 2024
We are very sorry to hear about your most recent stay. We have forwarded these concerns to management. We do strive to give our guest an exceptional experience with each stay.

10/10 Excelente

Pete

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It’s a budget hotel. Great value for what you pay. We enjoyed our stay!
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 1 may. 2024
We appreciate the business.

8/10 Bueno

Jennalee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Conveniently located. Friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 1 may. 2024
We appreciate the business.

4/10 Mediocre

Thomas Paulo

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de A. Grover el 30 abr. 2024
It was a pleasure to have you.

10/10 Excelente

Mai

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Good location.
Se hospedó 2 noches en abril de 2024
Respuesta de A. Grover el 29 abr. 2024
We appreciate your business and look forward to seeing you again soon.

6/10 Aceptable

Thomas

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel needs a serious update, but staff is really friendly
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 28 abr. 2024
We appreciate you taking the time for this feedback.

10/10 Excelente

Yang

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place overall. Welcoming staff but hotel is a bit old.
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 26 abr. 2024
We appreciate your business..

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 26 abr. 2024
Thank you for the great review.

10/10 Excelente

Tony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de A. Grover el 26 abr. 2024
We appreciate the feedback.

8/10 Bueno

Ramona Lynn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the location. Easy to get to airport and the interstate. The rooms were clean. The staff very friendly and welcoming. The breaskfast was awesome. I had only one problem, the plug ins were very loose when it came to charging anything. Couldn't get it work in the bathroom. Other than that, the stay was great
Se hospedó 3 noches en abril de 2024
Respuesta de Amaya K. el 21 abr. 2024
We very much appreciate and value your feedback and will share it with our team. Your positive words will serve as encouragement to our staff as we aspire to continuously improve the quality of our establishment. We are glad to hear that you enjoyed your stay at the Pasco Red Lion Airport & Conference Center.

4/10 Mediocre

Patrick

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
There was a nightclub on the property in the restaurant and they started ridiculously loud music at 10 PM. When I called to complain I was just told “oh maybe we can close the doors.” The nightclub noise didn’t end until 2 AM which is ridiculous for a hotel. The entire floor I was on was shaking. Impossible to sleep through it! Would NOT recommend this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 14 abr. 2024
We are very sorry to hear about this experience. We do take this information into consideration when guests bring these concerns. Management is reviewing how this was addressed.

8/10 Bueno

Tammy

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
The staff was great. The rooms were clean but terribly outdated. The exterior grounds were over grown with weeds and garbage was blowing around everywhere. Only two flat pillows were provided and no blow dryer.
Se hospedó 1 noche en abril de 2024
Respuesta de Amaya K. el 8 abr. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be great, as providing exception service is always our top priority. We sincerely apologize for any inconvenience cause by the condition of the rooms and exterior grounds. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. Rest assured, we are actively working on addressing these concerns to ensure a more enjoyable experience for our guests in the future.

6/10 Aceptable

Jose

Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 26 abr. 2024
We appreciate the great review.

6/10 Aceptable

Dustin

Viajó por negocios
Le gustó: Personal y atención
It’s in the middle of an upgrade and is a little outdated the bar was awesome with good food great staff and good entertainment
Se hospedó 1 noche en abril de 2024
Respuesta de Amaya K. el 6 abr. 2024
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We are delighted to hear that our staff provided you with excellent service during your time with us. Ensuring our guests feel welcomed and cared for is a top priority, and we will be sure to share your kind words with our team. Your constructive comments about the property serve as valuable insight as we prioritize our improvement efforts. We are continuously working to enhance and modernize our facilities to provide a more comfortable and enjoyable experience for our guests.

6/10 Aceptable

Glenn

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The breakfast buffet was very bad, not fresh, cold food, poor selection. We left without eating.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amaya K. el 6 abr. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. Your satisfaction is incredibly important to us, and we regret any inconvenience caused. We appreciate your specific comments regarding the quality of our breakfast, and please know that we take your feedback seriously. Rest assured, we are actively reviewing our breakfast offerings and procedures to ensure that we deliver a high-quality experience for all of our guests.

4/10 Mediocre

Tracey

Viajó con su familia
No le gustó: Personal y atención, servicios
I called several times and letting it ring and ring and ring after landing from my flight and no one answered for shuttle service and I had to walk to hotel at night. The shower also didn't work and there was no ice available in the ice machines. Very disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de A. Grover el 5 abr. 2024
We are so very sorry to hear about your experience. Mangement will be reaching out to you.

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Personal y atención
Stayed here because it's close to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Amaya K. el 2 abr. 2024
If you are interested in leaving your vehicle through the duration of your trip, feel free to utilize our Park and Fly package that is only available when you book through the Red Lion. Our PNF package offers a discounted rate and qualifies for seven days of free parking. Our shuttle is available 24/7 for pick ups and drop offs.

8/10 Bueno

Tristan

Viajó con su familia
Le gustó: Limpieza, personal y atención
For the price of this hotel, the so-called breakfast could have been so much better. The room we were given was literally next door to an inside bar/club. If you don't want to be awaken by party time, ask for another room, far away from the club. They partied all night but when i arrived back from my conference at 10:30pm the kitchen was closed. Tjrtr is the mega restaurant facility in the middle of the hotel entrance that is usless, and is just taking up space. They are open 2 or 4 hours M-F for i guess just lunch. Itd called seasons but don't get ypur hopes up. Its next to the airport whi h i gurss is convenient, however across the freeway are what I would call the orher side of the tracks. Honestly, this place is just old, extremely fated... and looks like despite the sign that suggests under renovations this place is like 30 fays from closing. Overall, if I had to go back to Pasco, I would definitely dtay again...BUT ONLY after having exhausted all orher options. It was conference referal. I assumed they would suggests better. Oh well, the staff was tremendous, so there's that. 😜
Se hospedó 2 noches en marzo de 2024
Respuesta de A Grover el 1 abr. 2024
We do appreciate any feedback given. Our hotel is excited for the renovations underway. It is wonderful to hear that staff gave you exceptional customer service and we do look forward to seeing you again.

4/10 Mediocre

Anna

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This place is overpriced for the quality of the facility and room. The bed was very squeaky and the bathtub didn't drain well so the shower water pooled up in the tub. It was a grimy, rundown place that was not worth the price. I will never stay at Red Lion again. The people who work there (front desk, breakfast host) were lovely.
Se hospedó 1 noche en marzo de 2024
Respuesta de A Grover el 29 mar. 2024
We are very sorry to hear about your experience. Our staff appreciates the kind words. In the future we hope you give us another chance. We are excited for all the renovations taking place.

2/10 Terrible

Christy

Se hospedó 2 noches en marzo de 2024
Respuesta de Amaya K. el 21 abr. 2024
Thank you for taking the time to share your review about your recent stay at our hotel. We would greatly appreciate if you could provide us with more details so we can investigate further and address any concerns that may have arisen. Our team is committed to ensuring that every guest has a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.