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Opiniones sobre Sonesta ES Suites Parsippany Morris Plains

3 out of 5
Sonesta ES Suites Parsippany Morris Plains
3 Gatehall Drive, Parsippany, NJ

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 365 de 609 opiniones" "
Evaluación: 8 - Bueno. 151 de 609 opiniones" "
Evaluación: 6 - Aceptable. 58 de 609 opiniones" "
Evaluación: 4 - Mediocre. 13 de 609 opiniones" "
Evaluación: 2 - Terrible. 22 de 609 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Helaine Josefina

Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Helaine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Ricardo

Se hospedó 9 noches en marzo de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Ricardo, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Ricardo

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great experience
Se hospedó 10 noches en marzo de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Ricardo, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Leonel, HEREDIA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ubicacion de la propiedad, atencion del personal,parqueo, desayuno incluido , wifi
Se hospedó 3 noches en enero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Leonel, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen Hotel para largas estancias
Es muy cómodo el hotel para estar muchos días, ya que cuenta con todo lo necesario, de forma básica y ofrece desayuno y abundante. Además, las habitaciones cuentan con cocineta y refrigerador
Se hospedó 8 noches en diciembre de 2023
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Alejandro, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Detalles por mejorar
Resulta que llegué hace casi 30 días y todo ese tiempo no ha funcionado el jacuzzi, lo cual es un inconveniente para los huéspedes.
Se hospedó 26 noches en noviembre de 2023
Respuesta de Francis Dake (AGM) el 3 ene. 2024
Dear Alejandro,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Your comment relating to the Jacuzzi not working during your stay is noted. Unfortunately, the jacuzzi has been closed for the past couple of years and so it is not advertised anywhere on our website nor listed among our available amenities. I am sorry for any miscommunication relating to this prior to your arrival and stay with us.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excelente

Hermann

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Habitaciones modernas, amplias, cómodas y limpias
Se hospedó 2 noches en abril de 2022
Respuesta de Francis Dake (Assistant General Manager) el 3 may. 2022
Hello Hermann, Gracias por la gran revisión. Nos alegra saber que su estadía y experiencia con nosotros fue excelente. Esperamos recibirlo nuevamente cada vez que sus viajes lo traigan a nuestra área. Una vez más, gracias por elegirnos para sus necesidades de alojamiento en nuestra zona. Sinceramente, Francisco Dake (JGA)

10/10 Excelente

Hermann

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great place. Very clean, very safe. The unit has evererithing you need
Se hospedó 3 noches en diciembre de 2021
Respuesta de Sonesta ES Suites Parsippany-Morris Plains el 13 feb. 2022
Thank you Hermann.

2/10 Terrible

Mariela

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Services was the worst a as for breakfast a never got
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Las comodidades, la limpieza son espectaculares el lugar es super hermoso
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Manuel

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Breakfast was not good. No choices in coffee, etc. Should provideore choices.
Se hospedó 2 noches en mayo de 2024
Respuesta de Francis Dake (AGM) el 20 may. 2024
Dear Manuel, We are so happy to hear you had a great stay with us. Your comment on breakfast offers is noted and would be shared with the appropriate team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

6/10 Aceptable

diane

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
need to have two people at desk as they do not answer phone pool is a large bathtub
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Pat

Very nice
Se hospedó 12 noches en mayo de 2024

10/10 Excelente

Shameeka

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Grest
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Mencia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Vanessa

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Francis Dake (AGM) el 14 may. 2024
Dear Vanessa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excelente

kamel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly a d quiet
Se hospedó 5 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 8 may. 2024
Dear Kamel, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Alfonso

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff. Beautiful and comfortable room. Very clean. Loved the complimentary breakfast.
Se hospedó 2 noches en mayo de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excelente

Lewis

Viajó por negocios, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was great. They had very nice customer service. The breakfast was well maintained and the food was delicious.
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Thomas, We are so happy to hear you had a great stay with us. Your specific comments on the food and staff have been noted and would be shared with the team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excelente

Alemberhan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

T

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was our first time here and I must say it was exactly what we were looking for. We wanted a nice calm chill time and that’s what we got. We had fun at the pool, our studio apartment was very clean & amazing for us two. Breakfast was good. This is a hotel I would definitely stay at again😊
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear T, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Aceptable

April

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
I had a great time at my stay. The only problem was the ants in the room Where insane
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear April, We are so happy to hear you had a great stay with us. Our sincere apologies for the experience with the ants. Be rest assured that is issue has been tackled head on and being resolved. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

2/10 Terrible

matt

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 7 may. 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. If you wouldn't mind, kindly share any concerns you may have to enable us to fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

4/10 Mediocre

Kyler

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
The hotel we are in is Inconveniently designed and the room we were in had a lot of scuff marks
Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 23 abr. 2024
Dear Kyler,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

6/10 Aceptable

Valerie

Le gustó: Personal y atención
Great complimentary breakfast. We were in a room on the first floor but beware, the ceilings are thin, we heard extremely loud stomping sounds at 2:30am. It’s not convenient that you have to go outside to another building to get to the breakfast area. The whirlpool was also closed which we were unaware of until we checked in. Our room had a pullout sofa bed but we were not provided with extra lines for it. When I called down to the front desk (twice) I was told they didn’t have any and that they needed to be washed and dried. We were there 2 nights and we were never provided with the extra linens we needed. Why charge me and provide a room with a pullout if you’re not going to provide the linens?
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 23 abr. 2024
Dear Valerie,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Your experience as shared certainly falls below our standards. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

4/10 Mediocre

Anjen

Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 14 may. 2024
Dear Anjenon,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Feedback are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. To ensure that I fully understand your experience and how we can better serve you moving forward, would you kindly share with me any specific concerns or issues during your stay at our hotel, please? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excelente

Joudie

Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 24 abr. 2024
Dear Joudie, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Shangqi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Shangqi, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Sunshine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love it!!!
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Suncerray

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Suncerray, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Edward, Bronx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Francis Dake (AGM) el 17 abr. 2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

kiara

Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (AGM) el 24 abr. 2024
Dear Kiara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Alexander

Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (AGM) el 24 abr. 2024
Dear Alexander, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Sunshine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My forth stay here 😁 My go to hotel!!! LOVE IT!! Never disappoints.
Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (AGM) el 21 mar. 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Aceptable

Arbaaz

Viajó con su pareja
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (Assistant General Manager) el 13 mar. 2024
Dear Arbaaz,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your feedback is important to us, as it provides us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is anything you would like to share further, I would be glad to know thatWe appreciate your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excelente

Sunshine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable and quiet!!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 13 mar. 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Sunshine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love it!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (Assistant General Manager) el 13 mar. 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Bueno

Bleidis

Se hospedó 1 noche en marzo de 2024
Respuesta de Francis Dake (AGM) el 27 mar. 2024
Dear Bleidis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Alfonso

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the breakfast buffet.
Se hospedó 2 noches en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 13 mar. 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Dana

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
This place is amazing!!! Most definitely will be booking another stay here. So comfortable omg!!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 13 mar. 2024
Dear Dana, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Lewis

Viajó por negocios, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
When we arrived we were greeted by a friendly person who checked us in and provided with a toy, biscuits and a mat for our dog, which we have never had before and we have traveled all over the US and Canada. The rooms were clean and the breakfast was delicious. We will be staying there again. Thank you.
Se hospedó 2 noches en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Lewis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Alemberhan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean room
Se hospedó 1 noche en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Kelly

Se hospedó 1 noche en febrero de 2024
Respuesta de Francis Dake (AGM) el 21 mar. 2024
Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Aceptable

Phillisteen

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Yea NO
Looks can be deceiving we walked in saying aawww & how nice our suite was just to notice roaches in the kitchen a couple hrs later .
Se hospedó 1 noche en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Phillisteen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Your specific comment regarding pest has been noted and will certainly be shared with the appropriate department and staff to avert any such inconveniences in the future. Once again, thank you for choosing our property for your lodging needs during your stay in our area. Please feel free to contact me directly if there is anything I can be of help with when you plan to visit our area next.Sincerely,Francis Dake

10/10 Excelente

Donald

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Donald, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Tiffany

Viajó con su pareja, Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was great. No complaints.
Se hospedó 1 noche en enero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Tiffany, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Bernadette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the apartment like feel and the breakfast is yummy!
Se hospedó 5 noches en enero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Bernadette, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

Mario

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed in the 2 bedroom queen suite. Very clean and convenient just like a home should be. I didn’t use the kitchen to cook but I did like the fact that it was a full kitchen and fridge to feel like I’m not just in a hotel. Tv in each bedroom and also in the living room and each room had its own private bathroom with showers. I would definitely stay here again!
Se hospedó 6 noches en enero de 2024
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Mario, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excelente

jhonnatan joss

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love it
Se hospedó 12 noches en diciembre de 2023
Respuesta de Francis Dake (Assistant General Manager) el 16 feb. 2024
Dear Jhonnatan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake