Thank you for taking the time to tell us about your experience. We appreciate guest feedback.

I am so sorry to hear that the neighbors were inconsiderate. Had I known, we would have requested them to keep it do a dull roar vs a loud bang! Please, don't let that keep you from returning, we are always happy to see our guests and we take pride in the ability to improve on one small item with each feedback we receive. Thank you for providing the feedback for us!

Thank you for the feedback. So unfortunate that both of us felt so displeased with the stay. Good luck in future hotel stays.

Thank you for taking the time to provide feedback for us. We take all feedback to heart and always find a step to take to improve that score for the next guest! We appreciate all of our guests and are happy to see you! Thank you for staying with us in Park Rapids!

We love the convenience for our guests as well! Great location, large parking lot, and easy access. Thank you for taking time out of your day to provide the feedback! Staff appreciates all the input we get from guest's. Our goal is to improve each guest experience and provide memorable stays.

Thomas, thank you for your feedback! We appreciate all that we receive and staff likes to see these! Our hope is to continue to make baby step improvements on our property with physical appearance, personality, and fun all the time! We are always happy to see you so please stay with us again!

Wendy, thank you for taking the time out to provide positive feedback! Staff loves to see them, especially these! We look forward to seeing our guests repeat their stays and we are so happy to be able to accommodate pets when we can! Please keep stopping in, watch our updates happen and recommend us to your friends, family, or co-workers!

Debra, first thank you for taking the time to provide feedback for our property. I am saddened to hear you had issues with noise and felt our property was dirty. Were you able to relay that info to our staff during your stay? We strive to make improvements regularly and this feedback gives us room to work with. If you would like to reach out directly and provide more info to me or to email me directly, I would be happy to discuss more. Again, we are happy to see all of our guests and look forward to your return visit even if just to take a peek at our updates and changes.

Yes, our bathrooms are in need of updating. Lucky for us, that is planned to start this fall. We anticipate having a lot of updates happening over the next year and would love to have you visit again! Our rooms have regular and decaf available. If you were missing it, all you had to do was ask - we would have provided more for you each time! Thank you for your time to supply a review!

Paul, so sorry that you were not fully satisfied during your stay. As for the updating, I agree - updates are needed and this fall we start on our interior! The building has not been a smoking building for several years, I am sorry that you had a stale smoke smell. As you know, we do police the rooms for anyone currently smoking in them and thoroughly clean them as we find it. In this instance, we will put the room out of service and deep clean it before anyone else has a bad experience. We also could have moved your room to make it more comfortable for you. Please, watch for our updates and give us a second chance to show you updates!

Thank you for taking the time to rate us after your stay. Each review gives us one more item to strive to improve. We are always happy to see our guests and to hear from them!

Melanie, thank you for the review! It is our pleasure to host families in town for celebrations of life. We are always happy to see our guests and want to provide all that we can to make their stay uneventful in regards to their lodging. Please, reach out if you are in town again and we will be sure to provide the same type of guest experience to you and your family.

Thank you for taking the time to score us in a review. We appreciate the time it takes to do so. Whether high scoring or lower, we strive to find one area to step up our game in with each review.

Good morning Erin and thank you for taking the time to score us in a review. We appreciate all reviews and like to see our higher scores. Even with higher scoring, we strive to step up our game in one area with each review. Our staff will appreciate the score!

John, I am sorry to see such a low score. It would be nice to hear from you on more specific issues that you are noting. Reaching out to me is the best way for us to eliminate issues, improve overall satisfaction and to fix our broken pieces. Thank you for taking the time to score us!

Hope, we are so sorry to hear that a part of your group could not stay with you this week. With the situation at hand, we on property, did refund the 30 adjoining room fee as well as we voided the charges for the second room with no cancellation fees. Please, reach out to Expedia to obtain a refund from them on that room. They should call us to verify the situation and that we in fact did do as we told you we did. On our end, we did all that we could. The only charges we took were for the room you actually stayed in. Please, if you have further issues, reach out to me directly at the property.

Mary, we appreciate your feedback. I apologize if you feel our breakfast is down too early. Monday through Friday we are open 5A to 9A and Saturday/Sunday we are open 6A to 10A. If persons are eating, we stay open do remain open longer. As for our facility being dingy, we are not brand new, we take steps forward each day to present it better and better. Our hope is you will stop and stay again so that you can see first hand our continuous changes.

Thank you Angela for taking the time to score us in a review. We like seeing the higher scores and appreciate each guest that submits a review. We find one area to step it up in with each one that we receive. Staff will appreciate your score and the time you took to place it.

Owen, so happy to hear that you had a great night sleep! We hope that all guests have that uneventful of an evening and are able to grab the zzzz's they need! We look forward to your next visit!

Raymond, thank you for taking the time to score us! We are always looking for areas to step up our game. If you want to reach out directly to let me know specifics on the 4 vs a 5, I would like to know. Our goal is to continue to improve guest satisfaction and we can't always do it without the knowledge. Again, thank you for your time and your recent visit.

Thank you for the feedback! We love hearing staff was friendly or accommodating to guests. Yes, our property is older - we are, however working to make steps toward improving slowly but surely. Watch for us to continue those renovations again in the fall!

Thank you for the feedback! I am sorry that your experience was less than satisfactory. We find room to improve daily and all of the input from guests is very helpful to us for those very things. We have ownership that is working hard to help us renovate, improve, and step up. If you are in the area again in the future, check with us before booking; we would love to be able to share our improvements with you during that stay.

Thank you for the feedback! Yes, we are a dated property but fortunately our new ownership is working hard to renovate and help us with each and every improvement. A small inconvenience to make large improvements seems like a fair trade! We strive for making guest visits an "experience" and not just a "stay". If in the area, check with us to see where we are with our updates; we would be happy to show them to you when you come through our area again.

Thank you for the review score. With anything less than a five, we always have room to improve and our staff fully understands that. We appreciate your stay and we are always happy to see you - past, present, and future! Please, if you are in the area; allow us to show your the improvements upon your next visit and stay.

Sara - we appreciate your review! I will share with our staff as it is always nice to see a good score! We always find room for improvement, whether a ten or a 1, so we will continue to work towards a perfect positive review in our every day routine! Thank you for staying, and as a guest, we are always happy to see you!

Thank you for taking time to put in a review. We like seeing above 5, but anything up to a ten gives us room to improve. If you should want to reach out directly to me, I am always open to details about a guest's score, review, and overall stay. We are always happy to see you and look forward to your next visit!

Lisa, I am so very sorry to hear of such a bad experience at the AmericInn of Park Rapids. If you could, I would be very interested in finding out more details on your review. It will help me better train, coach, and remind my staff or help them to find the resources and tools they need when a guest is looking for information, etc. I personally am huge on smiling and treating customers with the utmost respect and if I don't have an immediate answer, I always find the answer. Again, please reach out so that I can make the next guests stay more pleasurable and a better overall experience. Reach me at the hotel or by email at any time.

We love to see such amazing reviews along with areas that could use improvement. We use both sides to continue to provide an experience for our guests that is better than the last one! We would love to have you all back again and for you to see that we do step up each and every visit!

Terry we are so happy that you stayed with us at AmericInn of Park Rapids. We love seeing all of our guests and hearing about their experience. Thank you for posting your review, it is always nice to see from you where we can improve or where we succeeded.

Amy, I am so sorry you felt that! Please reach out to me by email, gm-paai@birddoghospitality.com to give me more specific information on the who and when; I would like to handle this before other guests have similar situations or feelings as this to be an issue.