Hi Jodie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We sincerely apologize that we missed the mark on cleanliness for your stay. We have since terminated our cleaning partner that serviced the house for your stay and have hired a new cleaning team. - We do not advertise A/C on our listing, but we're sorry this caught you off guard Thanks for letting us know about your stay!

Hi Brian, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: We're sorry about the issues with check-in and cleanliness and we have hired a new cleaning team since your visit. From us here at Evolve, we apologize that our response time affected your stay and that we couldn't keep our promise to make vacation rental easier for everyone. We take full responsibility and we are working around the clock to do better by our customers. We hope you are staying safe and well, thank you for taking the time to leave your review.