2/10 Terrible
Alexander M.
11 abr. 2024
No le gustó: Limpieza
NO ELEVATOR NIGHTMARE
From the photos and listing it is not clear that this unit is part of a hotel. This “condo” is on the third floor of a hotel and does not have its own entrance or a WORKING ELEVATOR!!! This was not disclosed to us prior to our stay, despite the listing noting that an “elevator” exists - which is entirely false. Looking at other reviews it seems this has been an issue for months/years.
There were dirty dishes in the cabinet. The freezer was dirty and there was mold on the shower curtain liner.
WiFi was unreliable and spotty, don't plan on being able to use laptop or any streaming services. Initially we were told someone would be sent out to fix the wifi issue. (They never showed). We had to pay for our own hotspot just to watch TV.
On site amenities listed were a hot tub and fire pit.
— Hot Tub: Closed all day during a couple days of our stay - extremely frustrating as we wanted to use the hot tub to relax after a long day of skiing, and couldn’t.
— Fire Pit: Nonexistent.
When contacted about the various complaints/issues, the property manager from Vacasa told us that they aren't responsible for any amenities because that’s an HOA issue.
We expressed our many concerns with management on Thursday and they said they'd follow up the next day. They didn't follow up so we called Friday, Saturday, Sunday, Monday. We also called her associate who failed to respond as well. We were finally able to get her on the phone the day of check out. None of our issues were addressed.
Alexander M.
Se hospedó 5 noches en abril de 2024