6/10 Aceptable
Michael
9 jun. 2025
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
We thought the location was excellent. The unit itself did not meet the listing criteria. We had to call VRBO numerous times because we had no air coming into the unit. It was inoperative. Extremely hot during the day and difficult to sleep at night. Their solution was for us to keep a window (no screen) open 6 inches and use a portable floor air conditioner with exhaust vent not made for that type of window creating a 3' x 6" open gap. The window blinds were warped and required the occupant to manually raise to the top from a step ladder to re-close the blinds. This required standing on a stepladder in front of an open window 4 stories high. Dangerous and unacceptable. The unit itself; great potential but deficiencies with substandard mismatched cooling unit certainly diminished the positives. They knew the air was broken because they had the cooling unit stored in a closet in the bathroom. You should fix the unit to be in the condition as advertised in your ad when people are considering booking your unit rather than requiring the occupants to go through a series of dangerous setup conditions just to get cool air. They expect you to have an open window (no screen) whereas bugs, birds, rain, can come into the unit while you are gone, there or asleep. Others can look into your room right next to your bed. I wonder which adjacent window the owner lives in? VRBO rep said to expect a refund but not a single call from management or refund as of this review.
Michael
Se hospedó 2 noches en junio de 2025