Upon arrival we sat our bags down and proceeded to the restrooms, where we found the master bathroom was most disgusting. I cleaned it with the Lysol wipes we had brought and just thought they accidentally overlooked the restroom. We left immediately for dinner, it was 545 pm. So as you know dinner was a long wait, we didn’t get back to the room until 10:30. We go to climb in the bed all to find out the sheets had not been washed and full of sand, debris, and stains. At 11pm we had to wash our sheets before we could go to sleep. So we then took pictures of various other things that weren’t clean like the kitchen floor that we had to sweep and spot mop. The next morning we got in contact with heather (guest services) who told us to send her pictures. After the 3rd day of not hearing back I messaged her again and she said it was given to Evolve the management company. After not getting a real response from anyone we found the building manager (Sheri, who was amazing). She got in contact with the owner and guest contact. Long story short, the guest contact tried blaming us, making excuses saying we just were trying to get our money back. It was obvious that the condo was just straightened and picked up but not CLEANED. Which means the cleaning crew didn’t do their job. We have never had a bad experience with any condo in PCB. This is poor management and we will not stay in this unit ever again. Twin Palms Resort is in a great location and the building manager there was so very helpful.