I hesitated to leave this review because I don’t like to tarnish businesses but here goes.
We check in with security- who were all amazing. The parking lots are huge, I was towing a trailer with my golf cart and they were more than accommodating. We get into the room, at first it looks nice and smells nice. Great location on the first floor and a view to die for! The complex is well kept and has a bar and grille which we loved.
After check in, My wife showered and within about 7 minutes she said that the shower turned cold. I went to check and it wasn’t just cold, it was freezing. Not a huge deal, maybe someone ran it out before we got there. I waited an hour to shower and I got about 5 minutes of Luke warm water to wash myself and 4 year old daughter. No fun.
The bed was as hard as a brick - the sheets and pillow cases had what looked like mascara stains on them. The bed has some sort of plastic cover on it so we sweated all night because of it. There were black curly hairs stuck in the sheets and the towels. The towels were so small that my 120lb wife could barely wrap it around herself to dry off. The tub is covered in mildew/mold all around it. I would attach pictures if I could.
The old popcorn ceiling has stains and is peeling off and falling in the floor throughout the unit. The curtains on the glass doors have black mold on them.
There is a picture above the sink in the bathroom - stuck inside the picture between the glass is a dead roach.
I had a maintenance guy check the water heater. He said that it was already cranked all the way up. We tried showering again, only 7 minutes of hot water.
Our last night - the smoke detectors went off at 2am for no reason and woke us up. I went outside to see if it was the entire building or just us. It was just ours. I fanned the smoke detectors and they went off after about 10 minutes. Then I began to think that there may be a carbon monoxide issue since we don’t smoke, we were asleep, and there was no smoke in the unit. I opened the doors and we fell asleep. 4am - smoke detectors again. 6am smoke detectors. 9am we clean up and pack. 10:20am as we were walking out housekeeping says “y’all ain’t left yet?” I was exhausted and pi**ed off. I had a 10 hour drive after no sleep. When checking the check out sheet - they wanted all the linens stripped and in the washer, the dishes washed, garbage taken out, clean the whole unit. I felt like I was working. Not vacationing