The condo was beautiful! The company that owns the condo is easy to get ahold of with issues etc etc. It gets bad when The tidewater comes into play, we were given the wrong condo at first, and had to walk 8 flights of stairs back to check in to get the right one, then back to our condo with luggage. Elevators are an issue a big one, a person could wait 45 minutes for an elevator and never get one, unless you luck out and find one being operated by an employee which it seems wasn’t all the time. The resort fees are crazy, you have to pay a resort fee to rent arm bands that are stained up and dirty and if you don’t return them you are charged again. This building has 30 floors I felt so bad for people with young children, elderly and sick that were having to fight for an elevator or go up flights of steps, some elevators looked like they were not working but I don’t know if fixing them would of combated the issue because of over crowding. If you don’t follow resort rules, ie wear your nasty arm band etc you risk getting “wrote up”. Our condo came with chair service which was great being as we paid quite abit for this rental but if you want a front row forget it no matter what time you get down there in the am there aren’t any available even though you can see they are empty. The condo was cleaned, well maintained stocked with just about everything even fans who need them to sleep at night but I won’t stay at this resort again